This field is hidden when viewing the form
Hello this is Ever After. This is Joriana. How can I help you?
IF A CLIENT IS CALLING US AND SAYS:
"Hi, I was calling to find out how much your session fees are"
"Hello, can you tell me how much your digital files are?"
Hie, my name is XX. I saw your pictures...can you tell me how much...
YOUR WOULD ANSWER:
Thanks so much for calling (name)! I'm so excited to speak with you.
IF THE FIRST QUESTION IS ABOUT YOUR PRICES, ASK THIS QUESTION:
"Well that depends on the session, and what you would love to have from this portrait experience.
So, what I'd love to do is really find out a bit more about you so that I can get a really good sense of what would be perfect for you. Once I get to know exactly what you want, I can give you a much better idea of what you'd be likely to spend with us. I want you to know exactly how this works and what is involved with no surprises. Is that ok?? How does that sound?"
(ALLOW FOR RESPONSE)
Hi, this is Mindy Belcher from Ever After Portraits. Just got your email.
Is this CLIENT?
(ALLOW FOR ANSWER)
Thank you for letting me know that you are interested in portraits of your (DAUGHTER/FAMILY) Is this a good time to talk? Do you have a few minutes to chat right now?
(ALLOW FOR ANSWER)
I would LOVE to know more and see if we are a good fit for what you are looking for. So I want to give you more info about US, our products, pricing and how it all works, and to do that, I just need to ask you some questions, too - does that sound ok?
(ALLOW FOR RESPONSE)
Let me start by just verifying some basic info...
1) Start with an apology.
2) Thank them for inquiring.
3) Use your bullet-proof question: "Are you still in the market for....?"
Hi, this is Mindy from Ever After Portraits.
Andrew. I'm so sorry. I don't know how this happened but it looks like your email slipped through the cracks.
Thanks so much for reaching out! I just wanted to follow up and see if you are still in the market for ....(TYPE OF SESSION)
NO: (and they are mad)
I understand and again, I am so sorry that we missed the opportunity. Thank you so much for your time and hope you have a great day.
YES:
Awesome!
Well then I'm glad I'm here to help!
Did I catch you at a good time so we can talk more about what you have in mind?
(ALLOW FOR RESPONSE)
INBOUND CALL - AUCTION - REGISTERING GIFT CERTIFICATE
Good morning/afternoon! Thank you for calling Ever After Portraits. This is (Jeannie). How can I help you?
CALLER: I'd like to register my auction certificate.
REPLY WITH:
Thanks for calling us - the first thing I want to do is thank you for supporting this charity - it's so awesome that you made such a generous donation to this cause.
I just need to get a little info so I can register you
(PULL UP AND COMPLETE THIS FORM IN A SEPARATE WINDOW-REMEMBER TO COPY INFO FROM REGISTER FORM)
https://www.everafterportraits.com/REGISTER-EAP/
(COMPLETE FORM)
Great so now you are REGISTERED!
I'm EXCITED to help you REDEEM your certificate. I'd like to
give you info about the Studio
answer any QUESTIONS you have, learn a little bit more about you so that we can customize your session and get you scheduled in.
First, I just need to ask some questions and then go over some info with you.
By way of reminder, the auction gift certificate you won pays for your portrait session and includes a spending credit that would pay for a 10-inch portrait or could be applied toward other products.
Hi, this is Jeannie from Ever After Portraits calling to speak with __________.
First of all, on behalf of the charity, I want to personally thank you for supporting and making such a generous donation to the cause. That means a lot to me - it’s near and dear to our heart. We are so happy to be able to donate.
How are you involved with the charity/cause)?
(ALLOW FOR RESPONSE) (This is a good question and can produce great connections)
So I'm EXCITED to help you redeem your certificate today.
On THIS call, I'd like to
give you info about the Studio
answer any QUESTIONS you have.
learn a little bit more about you so that we can customize your session.
We will also choose the date and book you in.
First, I just need to ask some questions
and then go over some info with you.
Do you remember why you purchased the portrait certificate at that auction - you know, like what DREW you to bid on our portraits?
(ALLOW FOR RESPONSE)
(NOTE: Responses will fall into three general categories:
ANSWER 1-QUALIFY THEM ASAP) We needed to update our family pictures
ANSWER 2-MOST QUALIFIED) I've always wanted to have YOU photograph my family.
ANSWER 3-MOST QUALIFIED) My friend, XXX, told me I had to buy it because you're awesome.
If we get minimizing language and a hard "NO" to anything but what's on the gift certificate--then we know that will be a very quick shoot at a time that is convenient for our schedule. Essentially, we are shooting for a single image and we let them know that. We will not be shooting a complete session with every pose and breakout for them "decide" on if they are only getting the 10 INCH included in the gift certificate.)
What were you hoping to have us create for you?
(ALLOW FOR RESPONSE)
So what feels important to YOU about even HAVING Portraits created?
(ALLOW FOR RESPONSE - MAY BE A SURFACE ANSWER SUCH AS:)
IF THE ANSWER IS “We wanted some nice pictures.” ASK:
Ok, help me see this through your eyes… when you say nice pictures, how do you mean exactly? These days, you probably could get that on your phone - but what IS it that you HAVEN'T been able to have BEFORE that you were really hoping to get with US?
(ALLOW FOR RESPONSE)
Thank you for sharing that with me.
By way of reminder, the auction gift certificate you won pays for your portrait session and a 10-inch portrait. But honestly, most of our auction clients want MORE than just one portrait.
Where are you thinking that you'll hang this piece?
(ALLOW FOR RESPONSE)
(IF IN THEIR RESPONSE THEY SAVE THE GIFT CERTIFICATE WAS GIVEN TO THEM AS A VOLUNTEER OR IT WAS REGIFTED TO THEM FROM SOMEONE ELSE SAY THIS)
I understand. The thing is that we have strict parameters on auction gift certificates andI HAVE to follow them. The gift certificates cannot be regifted and they have to be purchased or they are not valid for a session.
However, what we CAN do is switch the type of session to our ARTIST PROJECT which would give you a complimentary session and $350 spending credit AND if you decide that you do want all art, that would increase to a $1000 WALL ART CREDIT - does that sound like something that you would have an interested in?
Hi there! This is Mindy Belcher with Ever After Portraits calling for XXXX. Is that you?
Recently, you entered a competition we had for XXXXXXXX.
I'm calling to let you know that you are a finalist and are in the running to be one of the one that receives a $1000 gift certificate, which is money that goes towards the session and your wall art purchase.
I am calling because we are evaluating your 25 word entries to pick the winner. We are looking for someone that has a story to tell, the best story We just wanted to connect and hear more about your story.
Before we get started, we always mail out our winning gift certificate, as well as runner up gift certificates - can I go ahead and get your mailing address?
GET MAILING ADDRESS
Hi, this is Mindy Belcher from Ever After Portraits calling to speak with __________.
I’m calling to learn a little bit more about you, answer your questions, give you an idea of our pricing, chose the date and book you in, and start planning your portrait session, so I just need to ask a few questions and go over info with you
(IF THEY FILLED OUT THE 25 WORDS SAY:)
I have to tell you that I am so happy to talk to you. because when my daughter and I were in tears reading your 25 words about your moments.
(READ IT)
How amazing is that? I cannot wait to create beautiful portraits of those moments...
Having those moments displayed as portraits on the walls of your home is going to have such power - when your children see them they understand that they are loved and belong, that you are a family and THEY are so important that you have them on the wall.
One day your grandchildren will treasure them -- look at it and say about someone "I have their eyes or their smile"
So tell me who would you LOVE to include in your photographic experience?""
Hi, this is Mindy Belcher from Ever After Portraits calling to speak with __________.
I’m calling to learn a little bit more about you, answer your questions, give you an idea of our pricing, chose the date and book you in, and start planning your portrait session, so I just need to ask a few questions and go over info with you
I know that you spoke with Jeannie and I have some info....
(REPEAT SOME OF THE INFO WE ALREADY HAVE)
"Mary, have you ever done anything like this before?
(ALLOW FOR RESPONSE)
ME: “Ah, well, you’re in for a treat! All you need to do is...
FAMILY: “...be a great/wonderful family”
ENGAGEMENT: “...be in love.“
MATERNITY/NEWBORN: “... have a beautiful baby.”
"...because that’s what I’m going to photograph.”
It feels like life is moving so fast. In a flash everything has changed. Families today are busy. They are disconnected so portraits are a great way of bringing ourselves back to what matters.
From Jeannie's notes, it looks like you are interested in XXXX session with XXXXX, is that right?
So tell me who would you LOVE to include in your photographic experience?""
IF THEY ASK ABOUT A DIGITAL FILE
Absolutely, the digital file is perfect for social media. It’s just for screens, you can’t print from it. The social media digital file comes along with the gift of whichever one you choose.
If you would like anything else, then that would be a completely different product.
IF ANYONE SAYS: I would really be interested in, in getting, you know, a file that I could print above the fireplace.
I understand.
The thing is, Michelle, how you’ve worked up until now, you’ve had to do everything. Typically what happens is nobody’s
taking care of how is it gonna fit, where anything is going or how it’s going to look in your home.
So how we’re different is we specialize in finished products, such as wall art or custom designed albums, because we’re full service - we even install your portraits.
So what that means is that first we understand what you want, and then we mock up possabilities for you, guide you with the size and finish that portrait needs to be, how it needs to be framed - and we do all that before your session so it is styled and created for your home.
And so that’s how it works. YOU don’t have to do anything - you’ve had to do all of this stuff before, but now that’s not how I work.
My clients expect ME to figure out what they’re gonna wear, how they’re gonna stand, where it’s gonna go in their house, the size, all of that.
So it’s a completely different way of working. Now, I understand if you’ve been doing all yourself, you may want to continue to do that.
I don't want there to be any misunderstand, so I want to make sure that you know that the social media digital file is not print size, it would never stretch to, say, if you want something to go above this fireplace, I’m going to print it so it's retouched and printed to perfect.
And then whatever you might want, any of our custom products, you will know how much that is before we photograph you.
And honestly you’re probably gonna be a little surprised at the quality difference, you know, the consumer versus professional. Consumer level starts to fade in 5 years, but our portraits are rated to last 250 years, so your grandkids can enjjoy them.
We know that not everybody wants to work that way, but this is how we do it.
(BUILD RAPPORT-USE WHAT THEY SAID WHEN THEY ENTERED TO BUILD RAPPORT)
This field is prefilled with the client's answer on a FAMILY ENTRY ARTIST PROJECT/CONTEST LEADFORM to the question:
"Please share a personal story about what family means to you and what you want your family legacy to mean to your children?"
In your application, I love what you wrote when you said...
(REPHRASE A PHRASE/SNIPPET OR SOMETHING EMOTIONAL/STRIKING FROM THE 25 words/LOVE STORY/ENTRY BELOW TO THEM)
EXAMPLE FROM MOTHERHOOD PROJECT -
REPHRASE WHAT THEY SAID IN THEIR ENTRY PARAGRAPH
EXAMPLE OF HOW TO READ BACK TO THEM:
("you're kind of switching from being the one that makes the decisions for your boys to kind of helping them branch off, make their own choices and loving them even if they do make a bad choice, which I think is very, very sweet and definitely a part of motherhood").
That is so awesome - so thank you for that, XXXX (USE THEIR FIRST NAME)
IF THIS PROJECT HAS A BOOK SAY:
Mindy is selecting the best portraits and stories and pairing them in the book.
DISCOVER THE PROBLEM
- EXPLAIN WHY YOU ARE ASKING QUESTIONS
- WHAT DO THEY NEED? (WHY THEY ENTERED)
I'll take a few notes for the Portrait Artist so we can customize what we do for you.
First, what drew you to respond
- what felt MOST IMPORTANT to YOU about
YOUR FAMILY (or YOUR CHILDREN/YOUR CHILD/YOU AND YOUR PARTNER)
being a part of this PROJECT to have a PORTRAIT?
(ALLOW FOR RESPONSE)
-----------------------------------------
MAY BE A SURFACE ANSWER SUCH AS:
IF THE ANSWER IS “Oh I saw it on Facebook.” ASK:
Fine art portraits aren’t the every day…
Well, I know you saw the ad
you probably see ads from photographers all the time.
What is it about RIGHT NOW in TIME that made you move forward, made you want to do this NOW?
(ALLOW FOR RESPONSE)
IF THE ANSWER IS “We wanted some nice pictures.” ASK:
These days, you probably could get that on your phone - but what IS it that you HAVEN'T been able to have BEFORE that you were really hoping to get with US through THIS experience?
(ALLOW FOR RESPONSE)
Thank you for sharing that with me.
(NOTE: Not getting them done in a couple years usually isn't the actual reason. "Why is it important to get them done every few years?
Did you have them done every few years when you were a child? Do you still have those?")
-----------------------------------------
CONTINUE WITH ANY SESSION HERE:
As portrait artists, we want to know:
What is the most special thing about
your family (OR your child OR your children OR you and your partner)
to YOU RIGHT NOW AT THIS STAGE?
(ALLOW FOR RESPONSE)
Thanks for that - We will MAKE SURE that shows in your portraits!
NOTE: WHAT YOU ENTER INTO THIS FIELD IS COPIED TO THE "ARTIST PROJECT 3" FIELD BELOW.
This field is hidden when viewing the form
CHECKPOINT 1 - VALUE PAIN POINT
(GOAL 1: FIND OUT WHY THEY ENTERED, PAIN POINT OF WHY THEY WANT IT)
I should first probably ask you about what drew you to the ad and what felt important to you about even applying to have this experience.? Why did you want your family to be a part of our project?
(ALLOW FOR RESPONSE-WILL BE A SURFACE ANSWER SUCH AS)
IF THE ANSWER IS “Oh I saw it on Facebook.”
ASK:
Fine art FAMILY portraits aren’t the every day…You know, there's a reason why you hoped you would get picked, what was that reason? Why did you even want to ENTER to be selected for a portrait?"
IF THE ANSWER IS “We wanted some nice pictures.”
ASK:
“Ok, help me see this through your eyes… when you say nice pictures, how do you mean exactly? You probably could get that on your phone - what IS it that you HAVEN'T been able to have BEFORE that you were really hoping to get with US through this experience?
(ALLOW FOR RESPONSE-DIG DEEPER)
SAY THIS TO EVERYONE
Not everyone, you know, understands how important it is to HAVE a family portrait. Can you tell me more about why it matters to do this for the family?
(ALLOW FOR RESPONSE)
(DIG DEEPER)
Was there anything ELSE that made this feel important?
(ALLOW FOR RESPONSE)
Most busy families today seem to be struggling keeping that FEELING of closeness and connection, and also with making sure their kids understand and REALLY FEEL loved and valued.
So what are the things that you're currently doing, to try to help your kids understand how much family matters, HAVE that feeling of being loved and valued, of closeness that you want them to have?
(ALLOW FOR RESPONSE)
What feels important about your children being able to see themselves as part of a close family unit?
(ALLOW FOR RESPONSE)
Self esteem in kids seems to be more of an issue these days - is that something you guys are dealing with?
(ALLOW FOR RESPONSE)
What's important to you about them being able to really see the naturally beautiful person they are at this age?
IF THEY TALK ABOUT CHILD:
What are you CURRENTLY doing to help them with their confidence and self esteem?
How is that going?
(Ask "Is there anything else" until they say NO and then say "GREAT, Perfect." )
So does it feel like that even though you're TRYING to do something, that it's not actually happening?
(ALLOW FOR RESPONSE)
You know, that's why this Family LEGACY portrait session is so amazing. It gives people you know, the daily experience of the power and connection of family that everyone gets to enjoy, as soon as they walk into the room. Yeah, I mean, do you have anything else that's, that's like that in your home or in your family right now?
(ALLOW FOR RESPONSE)
NOTE: WHAT YOU ENTER INTO THIS FIELD IS COPIED TO THE "ARTIST PROJECT 3" FIELD BELOW.
IF THIS IS A HEADSHOT, BRANDING, BEAUTY, BOUDOIR SESSION,
SKIP THIS SECTION AS WE DON'T NEED OTHER FAMILY MEMBER NAMES.
COUPLES SESSION
We are portrait artists and this will be a couples session, so first, let me get some details about you guys as a couple
Let's start with names - your HUSBAND or PARTNER?
(ALLOW FOR RESPONSE - FIND FIELD - FILL IN HUSBAND'S NAME IN THE FIELDS BELOW)
I have YOUR email address. Can I get your HUSBAND'S/PARTNER'S EMAIL just for our records?
(FIND Dads Email FIELD BELOW AND FILL IT IN THERE)
COUPLES SKIP TO NEXT FIELD
FAMILY SESSION or ONE CHILD SESSION or SIBLINGS SESSION or MOTHER/CHILD or FATHER/CHILD,
GET THE NAMES/INFO FOR THE PEOPLE WHO WILL BE IN THE PORTRAIT.
ALSO GET THE FATHER'S INFO IF IT'S ANY TYPE OF CHILD/CHILDREN ONLY SESSION!
You know what, let me get the basic information of those who will be part of the session.
Let's start with:
I have YOUR email address as xxxxx - is that correct?
IF IT IS NOT CORRECT, FIX IT IN THIS FORM,
AND IN THE HOLDING FEE FORM!!!
Now, let me get everyone’s names and make sure our records are up to date.
Let's start with the ADULT'S names - is there a HUSBAND or PARTNER?
What is his name?
CONTINUE FROM HERE:
(ALLOW FOR RESPONSE - FIND FIELD - FILL IN HUSBAND'S NAME IN THE FIELDS BELOW)
I have YOUR email address, but
can I get your HUSBAND'S/PARTNER'S EMAIL just for our records?
(FIND Dads Email FIELD BELOW AND FILL IT IN THERE)
What are the CHILDREN'S names, BIRTH DATES and ages, starting with the youngest?
(ALLOW FOR RESPONSE - GO THROUGH EACH CHILD, AND FILL IN THE FIELDS BELOW)
Is that all of your immediate family?
(ALLOW FOR RESPONSE)
Great!
AFTER GETTING NAMES, ETC., NEXT GO TO THE "WEBSITE" FIELD!!
BOOKER NOTE: If this is a FAMILY session and there are TWO PARENTS, if one of the adults is NOT the Dad, or if Mom says Dad doesn't want to be photographed, refer to the SALES SCRIPT OBJECTIONS FORM, under SCHEDULING THE SESSION ON THE CALENDAR, and "My husband can't be there"
INTERNAL NOTE: GIFT CERTIFICATES AND SESSIONS INCLUDE IMMEDIATE FAMILY. WITH IMMEDIATE FAMILY, GRANDPARENTS ARE NO ADDITIONAL FEE IF THEY WERE INCLUDED IN THE CONTEST ENTRY. ADDING AUNTS, UNCLES, COUSINS, PAY AN ADDITIONAL $250 FEE. NO MORE THAN 8 TOTAL IN THE STUDIO.
(Say up to ALLOW FOR RESPONSE without stopping)
Okay. So how involved in this process do you think he's going to want to be?
IF SHE SAYS:
Oh, he's not going to be involved.
All right. So then you get to decide if you want him, you know, at your portrait selection meeting or not, But what I'm hearing is that this really is about you and CHILD'S NAME, right?
ALLOW FOR RESPONSE : Yes, absolutely.
Okay, so, but if he said something like, Oh, he didn't want to do this, like, what happens then?
ALLOW FOR RESPONSE Well, it's not up to him.
So what do you think your husband's gonna think about this? Like, you know, how would dad feel about her doing something like this?
(ALLOW FOR RESPONSE)
Because the last thing that we want to have happen is at the end of this, he's - because it's not his thing and he doesn't know anything about it them he says, Oh, we're not doing that.
Like we've seen that happen and it's CRUSHING for kids to have this experience where, you know, they love everything but Dad says no, like, we don't want to have that happen.
We've just found - and this might not be you.
- and it has nothing to do with who runs the money in the house or who's the breadwinner -
Why don't you tell me if this is you - SOMETIMES you just need a second opinion.
Most people, when they're really looking for something really Special that that's going to make a difference in a child's life, they just need a second opinion - would that be you?
Are you the kind of person that you make all the decisions and you don't even need a second opinion whether it be financial, or just size or where it's going to go to home or which is the right portrait?
Which one are you?
(ALLOW FOR RESPONSE)
Okay, just to make sure I understand - to recap:
How do we feel about him not being here?
(ALLOW FOR RESPONSE)
How do we feel about making the choices without him?
(ALLOW FOR RESPONSE)
What happens if he does have something to say, after we've done this?
(ALLOW FOR RESPONSE)
Okay, great, I will make a note in the file
(She has now said he is unimportant. So when she says later, I need to talk to my husband. It's like, how come? Like what piece of information? Are you hoping he's gonna give you about this with him not even having been here?)
-------------
IF SHE SAYS: Yes, he will want to be a part of it
Okay, great, we want to make sure that they're included
So what do you think your husband's gonna think about this? Like, you know, how would dad feel about her doing something like this?
Well, let's talk about that. Let's talk about not telling dad about this.
Because the last thing that we want to have happen is at the end of this, he's - because it's not his thing and he doesn't know anything about it them he says, Oh, we're not doing that.
Like we've seen that happen and it's crushing for kids to have this experience where, you know, they love everything but Dad says no, like, we don't want to have that happen.
We've just found - and this might not be you.
Why don't you tell me - and it has nothing to do with who runs the money in the house or who's the breadwinner -
Sometimes you just need a second opinion. Most people when they're really looking for something really Special that that's going to make a difference in a child's life.
Most people, they just need a second opinion - would that be you?
Are you the kind of person that you don't need - you make all the decisions and you don't even need a second opinion whether it be financial, or just size or where it's gonna go to home or which is the right portrait.
Which one are you?
(ALLOW FOR RESPONSE)
Okay, just to make sure I understand - to recap:
How do we feel about him not being here?
(ALLOW FOR RESPONSE)
How do we feel about making the choices without him?
(ALLOW FOR RESPONSE)
What happens if he does have something to say, after we've done this?
(ALLOW FOR RESPONSE)
Okay, great, I will make a note in the file
(She has now said he is unimportant. So when she says later, I need to talk to my husband. It's like, how come? Like what piece of information? Are you hoping he's gonna give you about this with him not even having been here?)
-------------
IF SHE SAYS: Yes, he will want to be a part of it
Okay, great, we want to make sure that they're included
CLIENT INFO
IF THE CLIENT CALL US -
EAP : Ever After Portraits, this is Jeannie. How can I help you?
CLIENT : I have a gift certificate for a photo session
*If they’re calling to set up an appointment, ask how they heard about us.(most will say they received a gift certificate)
EAP : “Oh great, did you purchase that with us?”
CLIENT : Oh, actually I won the giveaway
EAP : (ACT LIKE THEY WON THE LOTTERY) Wow, that’s great! Have you ever WON anything like this before?
When they say no: Oh great!
You’re going to LOVE this!
“So, did you receive a winner letter in the mail?
CLIENT: YES.
"So were you excited to SEE that?
CLIENT: YES.
"Can I ask: Were you ABLE to enter the giveaway online without any problem?
CLIENT: YES.
EAP: Awesome! Okay, so how much is your GC VALUED at?
CLIENT : $1000
Hi, XYZ! So this is JEANNIE with Ever After Portraits. Recently you entered our FACEBOOK giveaway and I'm super excited to tell you that you won a prize - you SHOULD have received a winner letter. Did you GET that?
(ALLOW FOR RESPONSE)
So I'm CALLING to help you REDEEM your prize today and BOOK your Portrait Session. Do you have a minute to chat so I can give you some INFO and answer any QUESTIONS you have?
(ALLOW FOR RESPONSE.)
This field is hidden when viewing the form
Hi, XXX, this is JEANNIE here from EVER AFTER PORTRAITS. Have I reached (CLIENT FIRST NAME)?
(ALLOW FOR RESPONSE)
Great! I'm calling to BOOK your Portrait Session. Is now still a good time to chat?
Hi! So this is JEANNIE with Ever After Portraits. I'm calling to speak with XXX.
Just to remind you, you are OUR WINNER! You won our $1000 family portrait gift certificate. CONGRATULATIONS!
I'm so glad we were able to connect for this 15 minute phone call to help you redeem that today.
I'm going to get a little information from you so we can CUSTOMIZE your session, and also give you a little more information about us. And then we'll book a PLANNING CALL with Mindy, the Portrait Artist.
How does that sound?
(ALLOW FOR RESPONSE)
Great! First let me confirm your email address.
(READ EMAIL ADDRESS PREFILLED IN FIELD BELOW)
...and the number we are speaking on...is this your mobile number?
(WHEN THEY RESPOND, CHECK AND CONFIRM MOBILE PHONE NUMBER IN FIELD BELOW)
Ok perfect, I see here that the session includes 2 adults ?(Read from their entry)
(IF IT IS ONLY FOR ONE PERSON, TRY TO GET THE WHOLE FAMILY BY SAYING THIS:
By the way, we're happy to photograph your entire family. If you want to bring your immediate family, that's totally fine. It's no extra charge.
What are the adult’s names?
(ALLOW FOR RESPONSE - FIND FIELD - FILL IN HUSBAND'S NAME IN THE FIELDS BELOW)
BOOKER NOTE: If this is a FAMILY session and there are TWO PARENTS, if one of the adults is NOT the Dad, or if Mom says Dad doesn't want to be photographed, refer to the SALES SCRIPT OBJECTIONS FORM, under SCHEDULING THE SESSION ON THE CALENDAR, and "My husband can't be there"
Awesome, and we have 2 children joining us, is that right? (Refer to their entry)
What are the children’s names and ages, starting with the youngest?
(ALLOW FOR RESPONSE - GO THROUGH EACH CHILD AND HUSBAND AND FILL IN THE FIELDS BELOW)
INTERNAL NOTE:
GIFT CERTIFICATES AND SESSIONS INCLUDE IMMEDIATE FAMILY.
WITH IMMEDIATE FAMILY, GRANDPARENTS ARE NO ADDITIONAL FEE IF THEY WERE INCLUDED IN THE CONTEST ENTRY.
ADDING AUNTS, UNCLES, COUSINS, PAY AN ADDITIONAL $250 FEE.
NO MORE THAN 12 TOTAL IN THE STUDIO
I have your email address, can I get your husband's just for our records?
(ALLOW FOR RESPONSE - FILL IN THE FIELDS BELOW)
OBJECTIONS/QUESTIONS
But I entered for the Grand Prize.
REPLY: That’s a great point! We found that we had SUCH a great response to our giveaway that we decided to do WEEKLY winners!
Now, you won the WEEKLY giveaway but we can put you BACK into the drawing for the GRAND PRIZE instead - is that your preference?
I don’t remember entering...
REPLY: It was on Facebook, and there were beautiful portraits with a dark background with a family - you entered your INFO for our drawing, and you WON!
INFO IN THIS FIELD IS FROM ACUITY QUESTION: Tell me about the special moments that you never ever want to forget
ENTER NOTES HERE
This field is hidden when viewing the form
Sometimes we offer treats - do you or any member of your family have any type of allergy? If so, to what?
ADDITIONAL NAMES AND AGES
INFO SECTION
This field is hidden when viewing the form
So glad that you found us through_________
What made you want to call us?
(ALLOW FOR RESPONSE)
This field is hidden when viewing the form
How did you hear about us? Who can I thank for the referral?
What made you want to call us?
(ALLOW FOR RESPONSE)
(THIS FIELD DISPLAYS DATA ENTRY MADE BY CLIENT ON THE ACUITY FORM WHEN SCHEDULING CALL)
IF THIS FIELD DISPLAYS A YES
ASK:
I noticed that you have looked at our website - what did you like about our work?
IF THE FIELD DISPLAYS A NO:
ASK:
I noticed that you have NOT looked at our website.
I highly recommend that you look at our Portrait work to get a feel for what we can create for you.
IF THE FIELD IS BLANK ASK THIS:
Did you get a chance to look over our website?
(ALLOW FOR RESPONSE - USE YES/NO ANSWERS ABOVE)
This field is hidden when viewing the form
Just curious, were you able to take a good look at our website?
(ALLOW FOR RESPONSE)
IF THEY SAY: I have not looked at it.
SAY:
I understand. I would really encourage you to take a look at my portfolio first just to make sure the style of my artwork is what you are looking for, and to call me back if it is.
(ALLOW FOR RESPONSE)
I see that you had a portrait session RECENTLY.
I'm curious - what was it that made you want to enter for THIS, then?
(ALLOW FOR RESPONSE)
Help me understand more about what your last session was like.
(ALLOW FOR RESPONSE)
IF THEY HAVE BEEN PHOTOGRAPHED BEFORE
(IF THEY HAVE HAD A LOT OF SESSIONS or RECENTLY BEEN PHOTOGRAPHED
So let's just talk about those portraits.
What did you do with the portraits from your last session? (Were they photographed but never displayed them on the walls of their home? Put notes with these answers)
(ALLOW FOR RESPONSE)
(ALLOW FOR RESPONSE)
What do you love about THOSE portraits?
(ALLOW FOR RESPONSE)
Do you get pictures every year?
(ALLOW FOR RESPONSE)
IF THEY DID/DO HAVE PICTURES EVERY YEAR:
What's kept you going back to those every year?
(ALLOW FOR RESPONSE)
What do you wish was different than what you had before?
Sounds you have pictures of you guys together. Do you have anything that actually has that feeling, that deep connection between your family in a portrait?
(ALLOW FOR RESPONSE)
Yeah. Because that's what's so amazing about this kind of experience is that's what we really capture. It's not just like, oh, together in the same room, but it's about showcasing the depth of your relationship.
And we do that, you know, through how we work with families to really bring that through. How would it feel to have a portrait that truly captured that feeling?
(BOOKER: IF THEY HAVE NEVER HAD A FAMILY PORTRAIT
1.FIND OUT WHY, LOOK FOR THE PAIN POINT
2.ACKNOWLEDGE THE PAIN POINT
3.EXPLORE THE EFFECT OF THE PAIN ON THEM AND THEIR CHILDREN
- if they've never done something like this before, why not?
- WHAT'S KEPT THEM FROM SOLVING THE PROBLEM
--------------------------------------------------------------------------------------
FAMILY OR COUPLES SESSION
NEVER
So I see that you have NEVER had a family / COUPLES portrait before. I'm just curious - Why is that? What's been in the way?
OR
LONG TIME
I see that it's been (XXX period of time since) you had a family/ COUPLES portrait created.
Oh, my goodness! I bet your children have changed SO MUCH since then!
Why has it been so long? Like what's been in the way?
(ALLOW FOR RESPONSE
CONTINUE FROM HERE:
The answers are their reason for why it *should* happen now.
This is also where you agree with them--
I understand - it is not INexpensive.
I understand - there just never seems to be enough time these days.
I understand - husbands CAN keep portraits like this from happening.
I understand - life is busy.
I understand - just know that we will make sure you look your best.
I understand - with our posing, lighting and artistry, we can deduct up to 25 pounds on request.
I understand - we pride ourselves on guiding clients to look natural to make sure you look your best so you don't FEEL awkward then you won't LOOK awkward.
MEANING/MOTIVATION/PAIN POINT:
PUT NOTES HERE
FAMILY SESSION
I get it - I can understand that!
So tell me - why NOW? Why is this important to you NOW?
(ALLOW FOR RESPONSE)
It's true that sometimes we are working so hard FOR our family that we sacrifice time AWAY from our family - we do it for a good reason, but they may not always appreciate the sacrifices we make for them.
So let me ask...I'm just curious... If you were to inherit an original Monet or a Rembrandt from a loved one, I'm sure you'd take the time to collect it and cherish it. Most of us would!
Would you feel a sense of pride and joy in displaying it in your home, perhaps in a special location where it can be admired by all?
(ALLOW FOR RESPONSE)
Why would you push aside the million and one things you have got going on and DO that?
(ALLOW FOR RESPONSE)
Right? I would do the same.
I completely understand that you have a lot going on, and yet YOU'RE TAKING THE TIME NOW to do something SPECIAL
A stunning family portrait that conveys a message of love, self-worth, and the importance of family to us and our loved ones - TO YOUR FAMILY - would have more value than even that Rembrandt or Monet - because if you don't value your FAMILY LEGACY and preserve it, who is GOING TO? It's just so valuable, right!?
The thing is: We put what we value, what we REALLY care about on the wall because of how it makes us feel. If WE want to feel more competent, we might put up our degree or a certificate.
So, if you were to choose to display a beautiful family portrait on your walls with the same level of care and attention as you would a Monet or Rembrandt, what kind of message do you think that would send to your children about THEIR SELF WORTH and the value that FAMILY has?
(ALLOW FOR RESPONSE)
Exactly. For your family, do you think that this is something that would be impactful to them?
(ALLOW FOR RESPONSE)
Great. That is why we are doing this project - because we were looking for people like yourself, who have been working hard because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project
COUPLES SESSION
I get it - I can understand that!
So tell me - why NOW? Why is this important to you NOW?
(ALLOW FOR RESPONSE)
It's true that sometimes we are working so hard FOR our family that we sacrifice time AWAY from our family - we do it for a good reason, but they may not always appreciate the sacrifices we make for them.
So let me ask...I'm just curious... If you were to inherit an original Monet or a Rembrandt from a loved one, I'm sure you'd take the time to collect it and cherish it. Most of us would!
Would you feel a sense of pride and joy in displaying it in your home, perhaps in a special location where it can be admired by all?
(ALLOW FOR RESPONSE)
Why would you push aside the million and one things you have got going on and DO that?
(ALLOW FOR RESPONSE)
Right? I would do the same.
I completely understand that you have a lot going on, and yet YOU'RE TAKING THE TIME NOW to do something SPECIAL
A stunning COUPLES portrait that symbolizes the love you've shared through the years, not just to you but as an heirloom in your family - would have more value than even that Rembrandt or Monet - because if you don't value your FAMILY LEGACY and preserve it, who is GOING TO? It's just so valuable, right!?
The thing is: We put what we value, what we REALLY care about on the wall because of how it makes us feel. If WE want to feel more competent, we might put up our degree or a certificate.
So, if you were to choose to display a beautiful COUPLES portrait on your walls with the same level of care and attention as you would a Monet or Rembrandt, what kind of message do you think that would send to your children as a meaningful way to keep the love and connection you share ?
(ALLOW FOR RESPONSE)
Exactly. For your family, do you think that this is something that would be impactful to them?
(ALLOW FOR RESPONSE)
We don't want to create something you don't care about or don't love it enough to display
FAMILY SESSION
I get it - I can understand that!
So tell me - why NOW? Why is this important to you NOW?
(ALLOW FOR RESPONSE)
It's true that sometimes we are working so hard FOR our family that we sacrifice time AWAY from our family - we do it for a good reason, but they may not always appreciate the sacrifices we make for them.
So let me ask...I'm just curious... If you were to inherit an original Monet or a Rembrandt from a loved one, I'm sure you'd take the time to collect it and cherish it. Most of us would!
Would you feel a sense of pride and joy in displaying it in your home, perhaps in a special location where it can be admired by all?
(ALLOW FOR RESPONSE)
Why would you push aside the million and one things you have got going on and DO that?
(ALLOW FOR RESPONSE)
Right? I would do the same.
I completely understand that you have a lot going on, and yet YOU'RE TAKING THE TIME NOW to do something SPECIAL for your family with this Family Legacy Artist Project. It's really awesome!
A stunning family portrait that conveys a message of love, self-worth, and the importance of family to us and our loved ones - TO YOUR FAMILY - would have more value than even that Rembrandt or Monet - because if you don't value your FAMILY LEGACY and preserve it, who is GOING TO? It's just so valuable, right!?
The thing is: We put what we value, what we REALLY care about on the wall because of how it makes us feel. If WE want to feel more competent, we might put up our degree or a certificate.
So, if you were to choose to display a beautiful family portrait on your walls with the same level of care and attention as you would a Monet or Rembrandt, what kind of message do you think that would send to your children about THEIR SELF WORTH and the value that FAMILY has?
(ALLOW FOR RESPONSE)
Exactly. For your family, do you think that this is something that would be impactful to them?
(ALLOW FOR RESPONSE)
Great. That is why we are doing this project - because we were looking for people like yourself, who have been working hard because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
Wow, okay, thanks for letting me know that.
(ALLOW FOR RESPONSE)
hmm... I wonder... looking back on ALL the time that's passed, do you wish you WOULD have been able to have them, that there WOULD have been a way to make it WORK somehow?
(ALLOW FOR RESPONSE)
So what was that like?
How does it make you feel that you had no family portraits growing up?
Do you think that not having them caused you to miss out on something important?
(ALLOW FOR RESPONSE)
Do you think that if you would have had family portraits displayed in your home, might it have made you feel more loved and valued?
(ALLOW FOR RESPONSE)
That's precisely what we aim to achieve for your children through this project - to create something that they'll treasure for years to come.
You've chosen to be here, which is fantastic. So why is that important to YOU to do this for your kids?
Okay. So tell me - why NOW? Why is this important to you NOW?
(ALLOW FOR RESPONSE)
So let me ask...I'm just curious... If you were to inherit an original Monet or a Rembrandt from a loved one, I'm sure you'd take the time to collect it and cherish it. Most of us would!
Would you feel a sense of pride and joy in displaying it in your home, perhaps in a special location where it can be admired by all?
(ALLOW FOR RESPONSE)
Why would you push aside the million and one things you have got going on and DO that?
(ALLOW FOR RESPONSE)
Right? I would do the same.
I completely understand that you have a lot going on, and yet YOU'RE TAKING THE TIME NOW to do something SPECIAL for your family with this Family Legacy Artist Project. It's really awesome!
A stunning family portrait that conveys a message of love, self-worth, and the importance of family to us and our loved ones - TO YOUR FAMILY - would have more value than even that Rembrandt or Monet - because if you don't value your FAMILY LEGACY and preserve it, who is GOING TO? It's just so valuable, right!?
The thing is: We put what we value, what we REALLY care about on the wall because of how it makes us feel. If WE want to feel more competent, we might put up our degree or a certificate.
So, if you were to choose to display a beautiful family portrait on your walls with the same level of care and attention as you would a Monet or Rembrandt, what kind of message do you think that would send to your children about THEIR SELF WORTH and the value that FAMILY has?
(ALLOW FOR RESPONSE)
Exactly. For your family, do you think that this is something that would be impactful to them?
(ALLOW FOR RESPONSE)
Great. That is why we are doing this project - because we were looking for people like yourself, who have been working hard because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
Yeah, sure. You know, we all love free things but, you know, what is it about this particular...like, why did this feel you know, like, you wanted to do it together?
(ALLOW FOR RESPONSE)
So when you think about a portrait with your family, you know, what kind of feelings do you want to evoke when you look at it?
(ALLOW FOR RESPONSE)
What do you want your children/son/daughter to see about you as a parent and how you feel about him/her? and how would you like to express your love for them through a family portrait?
(ALLOW FOR RESPONSE)
Yeah, you know, do you mind if I ask you, did you have anything like this when when you were a young man, did you have something that made you feel how proud YOUR father was of YOU, or that showed how much he cared for you?
ASK THEM IF THEY HAD PORTRAITS ON THE WALLS OF THEIR HOME GROWING UP
Tell me, did you have portraits on the walls of your home growing up?
(ALLOW FOR RESPONSE)
NO:hmm... I wonder... looking back on ALL the time that's passed, do you wish you WOULD have been able to have them, that there WOULD have been a way to make it WORK somehow?
YES:
(ALLOW FOR RESPONSE BETWEEN EACH QUESTION)
1.How amazing! How did that make you feel? Did it make you feel loved?
OR
How does it make you feel that you had no family portraits growing up?
2. IF YES: May I ask what size the portraits were?
3. IF YES: You know, sometimes the size of a portrait can really make a difference in how it makes us feel. I'm just curious, if the portraits were larger, do you think it would have made you feel even more loved and valued?
4.THAT is what we are trying to do for your children.
(ALLOW FOR RESPONSE)
Your parents found a way to have a portrait because it was valuable for them - they wanted you to FEEL that your family LOVE YOU.
Is that something that if we could find a way to make it affordable for you, you see the value, that would be just as valuable as it was for your parents?
(ALLOW FOR RESPONSE)
I understand that affordability is a concern. I can promise you that at the end we have all sorts of a range of creative options that can make this process easy and stress-free for you, if this is something that you'd love to have. Is a payment plan something that you see yourself perhaps considering? How do you feel about that?
Tell me more about why you felt it was too expensive?
(ALLOW FOR RESPONSE)
So let's talk about that. So help me understand - different people have different ideas about what "expensive" means. Like what does expensive mean to you?
(ALLOW FOR RESPONSE)
ASK THEM IF THEY HAD PORTRAITS ON THE WALLS OF THEIR HOME GROWING UP
Tell me, did you have portraits on the walls of your home growing up?
(ALLOW FOR RESPONSE)
NO:hmm... I wonder... looking back on ALL the time that's passed, do you wish you WOULD have been able to have them, that there WOULD have been a way to make it WORK somehow?
YES:
(ALLOW FOR RESPONSE BETWEEN EACH QUESTION)
1.How amazing! How did that make you feel? Did it make you feel loved?
OR
How does it make you feel that you had no family portraits growing up?
2. IF YES: May I ask what size the portraits were?
3. IF YES: You know, sometimes the size of a portrait can really make a difference in how it makes us feel. I'm just curious, if the portraits were larger, do you think it would have made you feel even more loved and valued?
4.THAT is what we are trying to do for your children.
(ALLOW FOR RESPONSE)
Your parents found a way to have a portrait because it was valuable for them to make sure YOU FELT loved by your family.
Is that something that if we could find a way to make it affordable for you, you see the value, that would be just as valuable as it was for your parents?
(ALLOW FOR RESPONSE)
I understand that affordability is a concern. I can promise you that at the end we have all sorts of a range of creative options that can make this process easy and stress-free for you, if this is something that you'd love to have. We even offer two payment plans - Is a payment plan something that you see yourself perhaps considering?
IF THEY PERSIST:
It is true that we are not inexpensive but I do want you to know that each portrait we will create together can truly become a masterpiece so yes, this is an investment but one that you will be proud to display for many years, anywhere and everywhere.
ASK ABOUT THE IMPACT
I am so very sorry to hear thatthat.
I can only imagine how difficult it must have been for you and your family to experience such a devastating loss - If you feel comfortable sharing,what impact has that had on you? What impact has it had on your family?
(ALLOW FOR RESPONSE-GET THEM TO SAY WHAT THEIR CHILDREN ARE MISSING)
How about for your children not having this?
Do you think that they're missing anything?
(ALLOW FOR RESPONSE)
What do you think they are missing?
(ALLOW FOR RESPONSE)
Why do you think THAT is important to them?
Why would that be important to your children?
(ALLOW FOR RESPONSE)
SO LAST QUESTION ABOUT YOUR FAMILY:
What makes your family so special to you at this time in life?
(ALLOW FOR RESPONSE)
It sounds like you have a beautiful relationship with your family, that’s such a gift.
A lot of families and kids are feeling disconnected...what feeling do you think THESE PORTRAITS will help your family come away with?
(ALLOW FOR RESPONSE)
That is why we are doing this project because we were looking for people like yourself, who have been working hard, because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
Wow, I completely understand how you feel. As someone who struggled with similar insecurities, I can relate to how daunting it can be to step in front of the camera.
So first, I want to assure you that with posing and lighting, and the artistery that our artist does, we can deduct up to 25 pounds upon request.
But let me ask you: What impact has that had on you to NOT have a family portrait for so long? - how has that felt for you?
(ALLOW FOR RESPONSE)
When I did the same thing, my daughter was really upset and even told me "Mom, I feel like I have missed part of our family history - I don't want portraits of just ME - I want portraits of US together." How do you feel about that?
(ALLOW FOR RESPONSE)
GET THEM TO SAY WHAT THEIR CHILDREN ARE MISSING
How about for your children not having this?
Do you think that they're missing anything?
(ALLOW FOR RESPONSE)
What do you think they are missing?
(ALLOW FOR RESPONSE)
Why do you think THAT is important to THEM?
Why would that be important to your children?
(ALLOW FOR RESPONSE)
SO LAST QUESTION ABOUT YOUR FAMILY:
What makes your family so special to you at this time in life?
(ALLOW FOR RESPONSE)
It sounds like you have a beautiful relationship with your family, that’s such a gift.
A lot of families and kids are feeling disconnected...what feeling do you think THESE PORTRAITS will help your family come away with?
(ALLOW FOR RESPONSE)
That is why we are doing this project because we were looking for people like yourself, who have been working hard, because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
FAMILY SESSION
Wow, he sounds like a hard worker!
Oh my goodness - What impact has your husband traveling so much had on you and on your family? How has that felt for you?
Okay. So tell me - why now? Why are family portraits important to you now?
(ALLOW FOR RESPONSE)
Sometimes we are working hard FOR our family that we sacrifice time AWAY from our family - but they don't always understand that. We want to be sure and capture the connection you share, even when apart.
Why would you push aside the million and one things you have got going on and do that?
(ALLOW FOR RESPONSE)
GET THEM TO SAY WHAT THEIR CHILDREN ARE MISSING
How about for your children not having this?
Do you think that they're missing anything?
(ALLOW FOR RESPONSE)
What do you think they are missing?
(ALLOW FOR RESPONSE)
Why do you think THAT is important to them?
Why would that be important to your children?
(ALLOW FOR RESPONSE)
SO LAST QUESTION ABOUT YOUR FAMILY:
What makes your family so special to you at this time in life?
(ALLOW FOR RESPONSE)
It sounds like you have a beautiful relationship with your family, that’s such a gift.
A lot of families and kids are feeling disconnected...what feeling do you think THESE PORTRAITS will help your family come away with?
(ALLOW FOR RESPONSE)
That is why we are doing this project because we were looking for people like yourself, who have been working hard, because they love their family so much, and they want their children to have a meaningful way to keep the love and connection they share
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
COUPLES SESSION
Wow, he sounds like a hard worker!
Oh my goodness - What impact has your husband traveling so much had on you? How has that felt for you?
Okay. So tell me - why now? Why are COUPLES portraits important to you now?
(ALLOW FOR RESPONSE)
Sometimes we are working hard FOR our family that we sacrifice time AWAY from our family - but they don't always understand that. We want to be sure and capture the connection you share, even when apart.
Why would you push aside the million and one things you have got going on and do that?
(ALLOW FOR RESPONSE)
GET THEM TO SAY WHAT THEIR CHILDREN ARE MISSING
How about for your children - how do you want your children to remember you as a couple? not having this?
By not having this up to this point, do you think that they're missing anything?
(ALLOW FOR RESPONSE)
What do you think they are missing?
(ALLOW FOR RESPONSE)
Why do you think THAT is important to them?
Why would being able to TREASURE their family LEGACY be important to your children?
(ALLOW FOR RESPONSE)
SO LAST QUESTION:
What makes your bond as a couple so special to you at this time in life?
(ALLOW FOR RESPONSE)
It sounds like you have a beautiful relationship, that’s such a gift.
Creating a legacy portrait is such a meaningful way to keep the love and connection your share as a treasured heirloom in your family.
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that!
FAMILY SESSION
GOAL TO GET TO: You're not just going to be in the same room together. You're going to be connected. You're gonna see it, you're gonna feel it and have it forever.
I understand why you would be drawn to this this portrait experience.
Well, like, can you tell me a little bit more about that? Like, what's fun about this for you and your FAMILY/daughter/ to do this together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE DO LOTS OF THINGS TOGETHER-THIS SOUNDS FUN TOO. Well, we just spend some time together and we go and do our nails from time to time, or you go and hang out. Sometimes we'll do different trips together. And just, it's just a fun thing.")
Okay. So it's sounding like that you guys finding things to do together feels really important. Is that right?
(ALLOW FOR RESPONSE)
Yeah. So do you feel like you have you had plenty of those kinds of experiences? Or do you feel like you could never have enough of those kinds of experiences?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE TRY TO DO THINGS TOGETHER (IE KEEP CONNECTION. No, my child is getting older. And even as adults - finding that time together. We're all so busy that it's great to have that time together.")
Yeah. So now that she's older, you know, what are the kinds of things that that you are finding to be able to spend this time together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Oh, well, well, we have a cruise planned - we are gonna go on a cruise in June.")
And anything else besides the cruise (or whatever)?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "I'm sure we'll come up with something after that. Because we usually play on something periodically to get together.")
So for each of these experiences, do you have anything that gives you that FEELING of that togetherness that lasts that you can look at to be reminded, or do you feel like the experiences kind of come and go?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Well, that's a good question, because we have those portraits already in and those are there and we enjoy them. But we enjoy the time together too. So we'll usually take our portraits together on the cruise, and it's something that's kind of connected to the things that we're doing."
Yeah. You know, so let's just talk about the cruise portrait. Whenever you look at that portrait, what do you feel?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE ""Oh, I just remember the fun time that we had there on the cruise. Yeah, it's a nice getaway and being able to enjoy it with my daughter,").
You know, when you think about THIS kind of portrait, what would you most love to see about the connection with your daughter and even more importantly, what would you love for HER/HIM to see and feel about you as their mom through this portrait?
(ALLOW FOR RESPONSE.)
PAIN POINT: THAT THEY DON'T HAVE A PORTRAIT THAT REALLY SHOWS THE CONNECTION, SOMETHING LIKE "I'd love her to remember that we're always going to be connected. And we're always going to be together here for her as much as she needs. And that she knows that too, has that reminder." )
So do you - I know you have pictures of you guys together. Do you have anything that actually has THAT FEELING of that DEEP CONNECTION, though?
(ALLOW FOR RESPONSE, "Hmm. So I'd have to think about it.")
Yeah. Because that's what's so amazing about this kind of experience is that's what we really capture. It's not just like, oh, together in the same room, but really the DEEP CONNECTION between mother and daughter. And we do that, you know, through posture and posing so it embodies the deep love and connection that families share. How would it feel if you had something that really captured that particular feeling?
(ALLOW FOR RESPONSE, "Well, that would be amazing.")
(END)
--------------
--------------
COUPLES SESSION
I understand why you would be drawn to this this portrait experience.
Well, like, can you tell me a little bit more about that? Like, what's fun about this for you and your PARTNER to do this together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE DO LOTS OF THINGS TOGETHER-THIS SOUNDS FUN TOO. Well, we just spend some time together and we go and do our nails from time to time, or you go and hang out. Sometimes we'll do different trips together. And just, it's just a fun thing.")
Okay. So it's sounding like that you guys finding things to do together feels really important. Is that right?
(ALLOW FOR RESPONSE)
Yeah. So do you feel like you have you had plenty of those kinds of experiences? Or do you feel like you could never have enough of those kinds of experiences?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE TRY TO DO THINGS TOGETHER (IE KEEP CONNECTION. No, my child is getting older. And even as adults - finding that time together. We're all so busy that it's great to have that time together.")
Yeah. So what are the kinds of things that you are finding to do so you ARE able to spend this time together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Oh, well, well, we have a cruise planned - we are gonna go on a cruise in June.")
And anything else besides the cruise (or whatever)?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "I'm sure we'll come up with something after that. Because we usually play on something periodically to get together.")
So for each of these experiences, do you have anything that gives you that FEELING of that togetherness that lasts that you can look at to be reminded, or do you feel like the experiences kind of come and go?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Well, that's a good question, because we have those portraits already in and those are there and we enjoy them. But we enjoy the time together too. So we'll usually take our portraits together on the cruise, and it's something that's kind of connected to the things that we're doing."
Yeah. You know, so let's just talk about the cruise portrait. Whenever you look at that portrait, what do you feel?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE ""Oh, I just remember the fun time that we had there on the cruise. Yeah, it's a nice getaway and being able to enjoy it with my daughter,").
You know, when you think about THIS kind of portrait, what would you most love to see about the connection with your PARTNER and even more importantly, what would you love for HER/HIM to see and feel about you as THEIR PARTNER through this portrait?
(ALLOW FOR RESPONSE.)
PAIN POINT: THAT THEY DON'T HAVE A PORTRAIT THAT REALLY SHOWS THE CONNECTION, SOMETHING LIKE "I'd love her to remember that we're always going to be connected. And we're always going to be together here for her as much as she needs. And that she knows that too, has that reminder." )
So do you - I know you have pictures of you guys together. Do you have anything that actually has THAT FEELING of that DEEP CONNECTION, though?
(ALLOW FOR RESPONSE, "Hmm. So I'd have to think about it.")
Yeah. Because that's what's so amazing about this kind of experience is that's what we really capture. It's not just like, oh, together in the same room, but really the DEEP CONNECTION between HUSBAND AND WIFE/PARTNERS. And we do that, you know, through posture and posing so it embodies the deep love and connection that you guys share. How would it feel if you had something that really captured THAT particular feeling?
(ALLOW FOR RESPONSE, "Well, that would be amazing.")
(END)
--------------
(GOAL DURING CONVO: That mom like she just she really just wants that connection with her daughter. She does not have enough of it.
THOUGHT PROCESS: So that is the whole point is to get to that place. And so what's happening in my mind, my mind is like this hamster wheel furiously working, to try to find something that's deeper and more meaningful. Right? And then I saw it, I'm like, "you guys have all these pictures of you guys together. But what about that connection?"
And my thought is, is that if you keep needing all of these experiences, that need has not yet been met. Right? Because if you had that portrait, would you feel like oh, I don't need the cruise portrait. I've got that one at home. We need to keep, you know probing gently to try to find out what deeper need is there.
So what if we could, you know, position this portrait as like, "Oh, this is how you get that, because we know exactly what you're talking about.")
--------------
It's not just about being in the same room together, it's about truly connecting and creating a lasting memory that you can look at and feel that bond all over again. You're gonna see it, you're gonna feel it and have it forever.
I'm curious - what did you do with the portraits from your last session?
(Were they photographed but never displayed them on the walls of their home? Put notes with these answers)
(ALLOW FOR RESPONSE)
This will be SUCH a different experience for you.
Our focus is on creating fine art portraits that are of the highest quality, similar to what you would see in a museum or art gallery, but TRULY MEANINGFUL, THIS is an opportunity for something truly unique and special.
Oh, I see. Okay. So when you look at all those portraits is what you think about is all the places that you've been?
How would it be to have a portrait where you just got to focus on each other? And all of your attention was on, you know, their features at this age. And the connection between you and you know, the size is between people and you know, where there wasn't anything else to distract from that. And basically, I'm just trying to find something that she might be like, yeah, that I do actually like that. She keeps telling me like, No, I don't care like, okay. You know, or it's like, well, so what? What made you come in?
--------------
THOUGHT PROCESS BEHIND CONVERSATION: And the reason why I wanted to make such a point about this in the booking call is because this is where you get the golden nugget that you turn into the golden thread that goes all the way through to your sale. Because if you can discover that mom and daughter don't get to spend much time together, or that she's going off to college, or that they've had a really, you know, fraught relationship. And she just wants her daughter to see how much you know, mom loves her. All of these things you can use in the sale. That's why this is so important.
Maybe they're using fun as a byword for something else that that is deeper and we need to give them a chance to explore that in themselves and then articulate it.
What they really mean to say is, maybe this will be healing in our familial relationships.
Or maybe this was this is how I will help keep my daughter with me when she leaves. Oh, this will help me not miss her so much because I can't stand a thought that she's going away to college, or does she's getting married and she's moving to California. What degree of significance we want this to have? Is this. Are we just going to stick this to the side of the fridge like it's nothing?
FAMILY SESSION
GOAL TO GET TO: You're not just going to be in the same room together. You're going to be connected. You're gonna see it, you're gonna feel it and have it forever.
--------------
Well, like, can you tell me a little bit more about that? You know, everyone's idea of fun is different. Some people go to the Super Bowl would be fun. Other people like would never do that in a million years.
Not everyone feels like spending time on this thing, what is it about this that feels like it would be particularly fun for you guys? Why this?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE DO LOTS OF THINGS TOGETHER-THIS SOUNDS FUN TOO. Well, we just spend some time together and we go and do our nails from time to time, or you go and hang out. Sometimes we'll do different trips together. And just, it's just a fun thing.")
Okay. So it's sounding like that you and your daughter find things to do together feels really important. Is that right?
(ALLOW FOR RESPONSE)
Yeah. So do you feel like you have you had plenty of those kinds of experiences? Or do you feel like you could never have enough of those kinds of experiences?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE TRY TO DO THINGS TOGETHER (IE KEEP CONNECTION. No, my child is getting older. And even as adults - finding that time together. We're all so busy that it's great to have that time together.")
Yeah. So now that she's older, you know, what are the kinds of things that that you are finding to be able to spend this time together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Oh, well, well, we have a cruise planned - we are gonna go on a cruise in June.")
And anything else besides the cruise (or whatever)?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "I'm sure we'll come up with something after that. Because we usually play on something periodically to get together.")
So for each of these experiences, do you have anything that gives you that feeling of that togetherness that lasts that you can look at to be reminded, or do you feel like the experiences kind of come and go?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Well, that's a good question, because we have those portraits already in and those are there and we enjoy them. But we enjoy the time together too. So we'll usually take our portraits together on the cruise, and it's something that's kind of connected to the things that we're doing."
Yeah. You know, so let's just talk about the cruise portrait. Whenever you look at that portrait, what do you feel?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE ""Oh, I just remember the fun time that we had there on the cruise. Yeah, it's a nice getaway and being able to enjoy it with my daughter,").
You know, when you think about THIS kind of portrait, what would you most love to see about the connection with your daughter and even more importantly, what would you love for her to see and feel about you as her mom through this portrait?
(ALLOW FOR RESPONSE.)
--------------
PAIN POINT: THAT THEY DON'T HAVE A PORTRAIT THAT REALLY SHOWS THE CONNECTION, SOMETHING LIKE "I'd love her to remember that we're always going to be connected. And we're always going to be together here for her as much as she needs. And that she knows that too, has that reminder." )
--------------
So do you - I know you have pictures of you guys together. Do you have anything that actually has that feeling of that deep connection, though?
(ALLOW FOR RESPONSE, "Hmm. So I'd have to think about it.")
Yeah. Because that's what's so amazing about this kind of experience is that's what we really capture. It's not just like, oh, together in the same room, but really the deep connection between mother and daughter. And we do that, you know, through posture and posing so it embodies the deep love and connection that families share. How would it feel if you had something that really captured that particular feeling?
(ALLOW FOR RESPONSE, "Well, that would be amazing.")
(END)
--------------
(GOAL DURING CONVO: That mom like she just she really just wants that connection with her daughter. She does not have enough of it.
THOUGHT PROCESS: So that is the whole point is to get to that place. And so what's happening in my mind, my mind is like this hamster wheel furiously working, to try to find something that's deeper and more meaningful. Right? And then I saw it, I'm like, "you guys have all these pictures of you guys together. But what about that connection?"
And my thought is, is that if you keep needing all of these experiences, that need has not yet been met. Right? Because if you had that portrait, would you feel like oh, I don't need the cruise portrait. I've got that one at home. We need to keep, you know probing gently to try to find out what deeper need is there.
So what if we could, you know, position this portrait as like, "Oh, this is how you get that, because we know exactly what you're talking about.")
--------------
It's not just about being in the same room together, it's about truly connecting and creating a lasting memory that you can look at and feel that bond all over again. You're gonna see it, you're gonna feel it and have it forever.
I'm curious - what did you do with the portraits from your last session?
(Were they photographed but never displayed them on the walls of their home? Put notes with these answers)
(ALLOW FOR RESPONSE)
This will be SUCH a different experience for you.
Our focus is on creating fine art portraits that are of the highest quality, similar to what you would see in a museum or art gallery. THIS is an opportunity to capture something truly unique and special.
--------------
THOUGHT PROCESS BEHIND CONVERSATION: And the reason why I wanted to make such a point about this in the booking call is because this is where you get the golden nugget that you turn into the golden thread that goes all the way through to your sale. Because if you can discover that mom and daughter don't get to spend much time together, or that she's going off to college, or that they've had a really, you know, fraught relationship. And she just wants her daughter to see how much you know, mom loves her. All of these things you can use in the sale. That's why this is so important.
Maybe they're using fun as a byword for something else that that is deeper and we need to give them a chance to explore that in themselves and then articulate it.
What they really mean to say is, maybe this will be healing in our familial relationships.
Or maybe this was this is how I will help keep my daughter with me when she leaves. Oh, this will help me not miss her so much because I can't stand a thought that she's going away to college, or does she's getting married and she's moving to California. What degree of significance we want this to have? Is this. Are we just going to stick this to the side of the fridge like it's nothing?
COUPLES SESSION
--------------
Well, like, can you tell me a little bit more about that? You know, everyone's idea of fun is different. Some people go to the Super Bowl would be fun. Other people like would never do that in a million years.
Not everyone feels like spending time on this kind of thing - what is it about this that feels like it would be particularly fun for you guys? Why this?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE DO LOTS OF THINGS TOGETHER-THIS SOUNDS FUN TOO. Well, we just spend some time together and we go and do our nails from time to time, or you go and hang out. Sometimes we'll do different trips together. And just, it's just a fun thing.")
Okay. So it's sounding like that you and your PARTNER find things to do together feels really important. Is that right?
(ALLOW FOR RESPONSE)
Yeah. So do you feel like you have you had plenty of those kinds of experiences? Or do you feel like you could never have enough of those kinds of experiences?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE "WE TRY TO DO THINGS TOGETHER (IE KEEP CONNECTION. No, my child is getting older. And even as adults - finding that time together. We're all so busy that it's great to have that time together.")
Yeah. So what are the kinds of things are you are finding to DO to be able to spend this time together?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Oh, well, well, we have a cruise planned - we are gonna go on a cruise in June.")
And anything else besides the cruise (or whatever)?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "I'm sure we'll come up with something after that. Because we usually play on something periodically to get together.")
So for each of these experiences, do you have anything that gives you that FEELING of that togetherness that lasts that you can look at to be reminded, or do you feel like the experiences kind of come and go?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE "Well, that's a good question, because we have those portraits already in and those are there and we enjoy them. But we enjoy the time together too. So we'll usually take our portraits together on the cruise, and it's something that's kind of connected to the things that we're doing."
Yeah. You know, so let's just talk about the cruise portrait. Whenever you look at that portrait, what do you feel?
(ALLOW FOR RESPONSE)
(GIST OF THEIR RESPONSE WILL PROBABLY BE SOMETHING LIKE ""Oh, I just remember the fun time that we had there on the cruise. Yeah, it's a nice getaway and being able to enjoy it with my daughter,").
You know, when you think about THIS kind of portrait, what would you most love to see about the connection with your PARTNER and even more importantly, what would you love for your PARTNER to see and feel about you as HIS WIFE/PARTNER through this portrait?
(ALLOW FOR RESPONSE.)
--------------
PAIN POINT: THAT THEY DON'T HAVE A PORTRAIT THAT REALLY SHOWS THE CONNECTION, SOMETHING LIKE "I'd love her to remember that we're always going to be connected. And we're always going to be together here for her as much as she needs. And that she knows that too, has that reminder." )
--------------
So do you - I know you have pictures of you guys together. Do you have anything that actually has that feeling of that DEEP connection, though?
(ALLOW FOR RESPONSE, "Hmm. So I'd have to think about it.")
Yeah. Because that's what's so amazing about this kind of experience is that's what we really capture. It's not just like, oh, together in the same room, but really the deep connection between HUSBAND AND WIFE/PARTNERS. And we do that, you know, through posture and posing so it embodies the deep love and connection you share. How would it feel if you had something that really captured that particular feeling?
(ALLOW FOR RESPONSE, "Well, that would be amazing.")
(END)
--------------
(GOAL DURING CONVO: That mom like she just she really just wants that connection with her daughter. She does not have enough of it.
THOUGHT PROCESS: So that is the whole point is to get to that place. And so what's happening in my mind, my mind is like this hamster wheel furiously working, to try to find something that's deeper and more meaningful. Right? And then I saw it, I'm like, "you guys have all these pictures of you guys together. But what about that connection?"
And my thought is, is that if you keep needing all of these experiences, that need has not yet been met. Right? Because if you had that portrait, would you feel like oh, I don't need the cruise portrait. I've got that one at home. We need to keep, you know probing gently to try to find out what deeper need is there.
So what if we could, you know, position this portrait as like, "Oh, this is how you get that, because we know exactly what you're talking about.")
--------------
It's not just about being in the same room together, it's about truly connecting and creating a lasting memory that you can look at and feel that bond all over again. You're gonna see it, you're gonna feel it and have it forever.
I'm curious - what did you do with the portraits from your last session?
(Were they photographed but never displayed them on the walls of their home? Put notes with these answers)
(ALLOW FOR RESPONSE)
This will be SUCH a different experience for you.
Our focus is on creating fine art portraits that are of the highest quality, similar to what you would see in a museum or art gallery. THIS is an opportunity to capture something truly unique and special.
--------------
THOUGHT PROCESS BEHIND CONVERSATION: And the reason why I wanted to make such a point about this in the booking call is because this is where you get the golden nugget that you turn into the golden thread that goes all the way through to your sale. Because if you can discover that mom and daughter don't get to spend much time together, or that she's going off to college, or that they've had a really, you know, fraught relationship. And she just wants her daughter to see how much you know, mom loves her. All of these things you can use in the sale. That's why this is so important.
Maybe they're using fun as a byword for something else that that is deeper and we need to give them a chance to explore that in themselves and then articulate it.
What they really mean to say is, maybe this will be healing in our familial relationships.
Or maybe this was this is how I will help keep my daughter with me when she leaves. Oh, this will help me not miss her so much because I can't stand a thought that she's going away to college, or does she's getting married and she's moving to California. What degree of significance we want this to have? Is this. Are we just going to stick this to the side of the fridge like it's nothing?
ASK ABOUT THE IMPACT
Oh my goodness - What impact has that had on you? What impact has it had onYOU/ your family?How has that felt for you?
(ALLOW FOR RESPONSE-GET THEM TO SAY WHAT THEIR CHILDREN ARE MISSING)
How about for your children not having this?
Do you think that they're missing anything?
(ALLOW FOR RESPONSE)
What do you think they are missing?
(ALLOW FOR RESPONSE)
Why do you think THAT is important to them?
Why would that be important to your children?
(ALLOW FOR RESPONSE)
SO LAST QUESTION ABOUT YOU AS A COUPLE:
What makes your PARTNER so special to you at this time in life?
SO LAST QUESTION ABOUT YOUR FAMILY:
What makes your family so special to you at this time in life?
(ALLOW FOR RESPONSE)
It sounds like you have a beautiful relationship - that’s such a gift.
A lot of families and kids are feeling disconnected and not really understanding the value of LEGACY and FAMILY...what feeling do you think THESE PORTRAITS will help your family come away with?
(ALLOW FOR RESPONSE)
ARTIST PROJECT WORDING
That is why we do this project because we were looking for people like yourself, who have been working hard, because they love their family so much, and they want their children to have this.
I don't want to create something you don't care about or don't love it enough to display - so I want to make sure we don't do that! So let's talk more about the project.
This field is hidden when viewing the form
AND THEN SAY THIS FOR ARTIST PROJECT:
Not saying this is YOU, but SOMETIMES the email we send is not read - people are just SO busy.
It CAN happen that by the end of THIS call, if we BOTH decide we are a good fit to work together, I can welcome a family into the Artist Project and then next we choose a date.
While our normal $500 session is our GIFT to you, we DO ask for a $200 REFUNDABLE HOLDING FEE to hold the studio date for ONE family at a time. That makes sure we have committed families and avoids “no shows”.
That holding fee is refundable AT your ordering session if you choose not to purchase anything,
OR applied towards WHATEVER you purchase - AND we ADD a $150 to it, giving you a $350 spending credit.
When we give a complimentary portrait session, NO FREE artwork or digitals are included. That's another reason why we give a gift certificate toward purchase - $350 can go toward any product.
We specialize in WALL ART and if you CHOOSE to do that, your $350 THEN becomes a $1000 WALL ART credit. To give you an idea, our products start at $500 and our entry level wall art starts at $1500.
So this WAS explained in the email but I just want to make sure you are aware.
Would you be ABLE to CHOOSE a date
AND pay THE $200 REFUNDABLE HOLDING FEE TODAY to book in the date?
It's probably better to make sure we are on the same page NOW instead of later in our conversation.
What are your thoughts?
(ALLOW FOR RESPONSE
IF THEY SAY THEY CANNOT PAY TODAY - ARTIST PROJECT
I completely understand. I know what's it's like to be caught between paydays.
The thing is that we ONLY have a few sessions left open to book in for this project.
In fairness to ALL of our clients, we do not hold slots open.
They are booked first come, first served.
So you are welcome to call me back when you are able to pay your holding fee, but just know that I cannot guarantee that we will have ANY OPEN SLOTS because I have other calls scheduled after yours.
Let's go ahead and schedule a follow-up call so you KNOW you have a place on my calendar.
What date/time works for you?
SET A DATE TO FINISH THE CALL
IF THEY SAY THEY CANNOT PICK A DATE TODAY OR THEY NEED TO CALL BACK
Well, you could, XXX, but look, I don't have many session times left, and if I can't confirm this for you right now, unfortunately, you'll probably lose this opportunity to be involved.
Our session dates and times are first come, first served.
I would love to hold a slot for you, but honestly things move so fast, I would hate for you to call me tomorrow when you’re set on the date, only to find out it was booked by another client!
So how about we do this? Why don't we lock this into the calendar? And we can do the refundable holding fee during this call
and if by tomorrow, when you've checked your schedule, if you feel you can't do that date or time, then for whatever reason, just call us back.
If you need to switch dates, I’ll make a special note in your file that you are allowed to switch dates during the next 24 hours. How does that sound?
IF THEY'RE GOOD WITH PICKING A DATE TODAY AND CHANGING IT IF NEED, THEN MOVE ON WITH THE CALL
So tell me THE NAMES of who would you LOVE to bring along to your...XXXX...portrait experience?
(Get names and ages and fill in below)
FAMILY MEMBERS INFO
Since we specialize in photographing families and children together, is there a reason you are thinking of having just the child photographed?
(ALLOW FOR RESPONSE)
I understand. That sounds reasonable.
Can I ask...do you think that in 50 years time, if given a preference your child would prefer to have a portrait with you IN the portrait or just a photograph of them alone?
(ALLOW FOR RESPONSE)
Would a portrait of you with, say, your mom, have value to you today?
That's one of the reasons I always encourage families to be IN the portraits with their children.
START HERE WITH NEXT CALL, INTRO (USE THE SSDC FORM FOR THE REMAINING PORTION OF THE MODEL CALL.
THE GOAL OF THIS MODEL CALL IS TO HAVE ONE CALL, NO PLANNING CALL, SET DESIGN SESSION DATE, ETC. )
Okay, thanks for scheduling THIS call. I KNOW you guys are going to be PERFECT for what I'm looking for.
Let me start by making sure I have all the names in my form.
(MAKE SURE TO ADD KIDS NAMES AND BIRTHDATES IF YOU DON'T HAVE THEM ALREADY)
Okay, now you've talked to the hubby and I want to make sure we are ALL on the same page.
Are you guys good with your family BEING models for this session? And your hubby is on board - just to confirm?
(ALLOW FOR RESPONSSE)
I'm THRILLED to hear that!
Thank you for letting me practice on you guys!
To make sure we are ALL on the same page, do you want portraits of your OWN from this session
or should I JUST CREATE the poses I'm looking for?
(ALLOW FOR RESPONSSE)
Okay, so I have your permission to treat you like a regular client. Great!
I have definite ideas of the CLOTHING STYLE and LOOK I want.
BUT first, so you will understand WHY we are even doing this NEW ARTIST PROJECT, I want a FRESH, NEW TAKE on a FAMILY PORTRAIT in the studio. I don't want to have to WORRY that it's going to rain and ruin someone's session.
I want to create STUDIO portraits that are FUN and SHOW THE FAMILY'S CONNECTION so the portraits FAMILIES display on their walls HOLD ALL the things THEY LOVE about their family.
That's really why we are doing this MODERN HEIRLOOM ARTIST PROJECT and need these portraits.
Because I want the PORTRAITS to be a real example of what this session will MEAN to a family, I need to treat you like I would ANY family who would have this session - it's not only PRACTICE for me, but I also want the portraits to be REAL because that's what I want to showcase for this session.
So let me ask you a few questions
INTRO ALL SHOOTS
CLICKFUNNEL - AFTER WE GET INFO -
Okay, I'm glad we have all that all squared away.
By way of reminder, let me explain more about what it is we want to accomplish.
So, what we do is
you know how families right now are feeling more disconnected than EVER before
and children are feeling AWKWARD and UNSURE of themselves, and UNSURE of where their PLACE is?
Well what we do is...
we offer the KIND of portrait session that CELEBRATES your family so in a POWERFUL way your children SEE how loved they are.
and actually see with their OWN eyes who they truly, naturally, beautifully are…to really EMPOWER them and REMIND them of how IMPORTANT they are.
Then what happens is, every time your family SEES their portraits, all they see is beauty, strength, and power.
Is that something that might feel important to YOU - for YOUR family and YOUR child?"
(ALLOW FOR RESPONSE)
Awesome.
So let me ask:
What was it that drew you to enter this Contest? (PAIN POINT)
(ALLOW FOR RESPONSE)
MOTIVATION:
Okay, I'm glad we have all that all squared away.
Honestly, there are a lot of family photographers if you google them, but let me try to put into words what is different about the Ever After Experience.
So, what we do is
you know how families right now are feeling more disconnected than EVER before
and children are feeling AWKWARD and UNSURE of themselves, and UNSURE of where their PLACE is?
Well what we do is...
we offer the KIND of portrait session that CELEBRATES your family so in a POWERFUL way your children SEE how loved they are.
and actually see with their OWN eyes who they truly, naturally, beautifully are…to really EMPOWER them and REMIND them of how IMPORTANT they are.
Then what happens is, every time your family SEES their portraits, all they see is beauty, strength, and power.
Is that something that might feel important to YOU - for YOUR family and YOUR child?"
(ALLOW FOR RESPONSE)
Awesome.
So let me ask:
Why does it feel IMPORTANT to get a family portrait right NOW?
(PAIN POINT)
(ALLOW FOR RESPONSE)
You are SO smart to do this now because (WHATEVER THEIR REASON IS)
REASON EXAMPLES:
they're so cute at four (OR WHATEVER AGE)
it's so hard when they first leave home
it's so hard when the oldest is getting ready to launch
Can I ask: Growing up, did your family display a family portrait on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS GROWING UP)
So THOSE portraits, of you WITH your parents, or portraits of your grandparents, do those have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
How does that make you feel NOW to HAVE that family legacy…do they make you FEEL LOVED, FEEL more a part of a family?
(ALLOW FOR RESPONSE (ASSUME YES)
Most kids don't GET THAT when the photos are being taken.
(IF "NO" TO FAMILY PORTRAITS GROWING UP )
Looking back on that now, would it be valuable to you NOW to have had that? Like, how does that feel NOW that your family didn’t have that?
(ALLOW FOR RESPONSE)
CONTINUE HERE
So this is that moment for YOUR kids - people don't always get the VALUE at the MOMENT - KUDOS to YOU for making sure YOUR family won't be missing out! You could have chosen to just do NOTHING - INSTEAD you want something special for your family so you came to us
YOU should feel AMAZING giving your children a LEGACY of family portraits.
Not everyone GETS how important family portraits are
What do you want this portrait to CELEBRATE? What’s the MESSAGE behind THIS portrait?
(ALLOW FOR RESPONSE)
MOTIVATION:
CLICKFUNNEL INTRO
You are all registered.
Can you help me understand why THIS portrait feels so important and special to you? (Meaning)
(ALLOW FOR RESPONSE)
Thank you very much for sharing that with me.
Are you ready to hear a bit about the experience we create for you?
(ALLOW FOR RESPONSE)
Okay, great.
WEBSITE:
Oh, by the way, did you HAPPEN to get a chance to LOOK at our website and CHECK OUT our style?
(ALLOW FOR RESPONSE)
(DON'T FORGET TO ENTER THE ANSWER IN THE FIELD BELOW.)
(IF THEY SAY NO, SAY:)
Oh. Okay.
Even though you did see the photo in the ad, I would REALLY encourage you to MAKE SURE to take a few minutes to look over our website.
IF THE FIELD BELOW ALREADY HAS "yes" or "no" IN IT, IT'S THE ANSWER THEY GAVE TO "Did you get an opportunity to look over our website?" WHEN SCHEDULING THE CALL.
MEANING:
- FIND OUT WHY IS THIS IMPORTANT TO THEM
- FIND OUT WHY NOW?
IMPORTANT!!!!!!!
THIS FIELD CONTAINS WHAT TO SAY
FOR EACH TYPE OF ARTIST PROJECT!
FIND THE COLOR THAT CORRESPONDS TO THE SPECIFIC ARTIST PROJECT
AND USE THAT WORDING!
IN THIS FIELD:
"BLACK" IS FOR FAMILY ONLY, NOT FOR EVERYONE!
TURQUOISE-MULTIGENERATIONAL
PURPLE-SIBLING ARTIST PROJECT
BLUE-MOTHER OR FATHER/CHILD ARTIST PROJECT
GREEN-IF ONE CHILD ARTIST PROJECT
ORANGE-COUPLES ARTIST PROJECT
IF THIS IS A SESSION FOR A PAST CLIENT, SAY THIS FIRST, AND THEN CONTINUE WITH THE BLACK BELOW:
IF you have had a family portrait session with us, some of this may feel familiar.
SAY THIS FOR FAMILY, INCLUDING FAMILY AUCTION WINNERS AND PAST CLIENTS
Not everyone UNDERSTANDS how important it is to HAVE a Family portrait.
Why does it feel IMPORTANT to do this NOW?
(ALLOW FOR RESPONSE)
You are SO smart to do this now because...(WHATEVER THEIR REASON IS)
REASON EXAMPLES RESPONSES:
they're so cute at four (OR WHATEVER AGE)
it's so hard when they first leave home
it's so hard when the oldest is getting ready to launch
...
Can I ask: Growing up, did your family display a family portrait on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS GROWING UP)
So do those FAMILY portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having FAMILY PORTRAITS like that makes them FEEL LOVED, more a part of a family?
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE (ASSUME YES)
Exactly - THE RESULT OF PROCRASTINATION IS REGRET - I'm so glad your children will be growing up WITH PORTRAITS.
(IF "NO" TO FAMILY PORTRAITS GROWING UP )
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
So this is that moment for YOUR kids who might not get the VALUE at this MOMENT - KUDOS to YOU for making sure THEY won't be missing out and giving them something special, a LEGACY of family portraits. What we've found is that the result of PROCRASTINATION is regret and I'm so glad you don't want them to experience that.
ARTIST PROJECT
Part of why we're doing this Family Artist Project...
AUCTION-FAMILY
Part of why we donated a FAMILY portrait session...
...is because not everyone HAS a family portrait displayed on the walls of their home they love -
We want the artwork we create FOR YOUR HOME to celebrate DAILY those you love.
What do you want this portrait to CELEBRATE?
(ALLOW FOR RESPONSE)
CHILDREN'S SELF CONFIDENCE
Every day talking with families, more than ever, children have that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your children have faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
Portraits plant seeds at a young age, every day it replaces any negative image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative feelings about SELF ESTEEM?
(ALLOW FOR RESPONSE)
SAY THIS TO EVERYONE:
As children grow, it feels like they need PROOF of things. What we have found is it feels like they listen more to peers or social media
so part of this experience was designed to STRENGTHEN not JUST your family bond, but also your children's CONFIDENCE.
Really, portraits on the wall are just another tool in your toolbox so kids SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
along with your Family Portrait, we will create portraits of your CHILDREN so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY see themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of awkward middle school pictures we all hide from?.
Does that feel like something of value to YOU for YOUR child?
(ALLOW FOR RESPONSE)
GO TO NEXT FIELD
SAY THIS FOR MOTHER OR FATHER/CHILD ARTIST PROJECT
So for this ARTIST PROJECT, let me explain more about that.
First, we feel that if you are coming in and YOU and YOUR CHILD are getting all dressed up for a portrait, it's the perfect opportunity to ALSO have a FAMILY portrait done, so we'd love to include your partner, and your WHOLE IMMEDIATE FAMILY.
So how that works is Mindy typically does the portrait for her project.
But then she also creates beautiful portraits of your IMMEDIATE family all together, and other combinations so you have a variety of portraits to choose from.
We offer a concierge level service, which is collaborative. Let me explain what I mean by that.
One of the reasons that Mindy WANTS to do a FAMILY PORTRAIT is because of the benefit to the family. Artwork displayed in your home helps busy parents show their families how IMPORTANT they are so children can SEE it and feel connected. And of course, there is no additional fee for making it a family portrait session.
How do you feel about that? Would that be a good fit for you and your family?
(ALLOW FOR RESPONSE)
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
IF THEY SAY "NO, I DON'T WANT TO BRING MY SPOUSE/PARTNER
I understand.
One thing I would ask you to think about is what a portrait of your WHOLE FAMILY will MEAN to your children down the line...I say that because it feels like every WEEK I have a client come in and say "we are doing a family portrait because when I was growing up, my mom (or my dad) never liked having their portrait taken, so I don't have a SINGLE portrait WITH my parents, and I promised myself I would NEVER do that to my children."
Growing up, did YOU have FAMILY portraits like that?
(ALLOW FOR RESPONSE)
(If they say YES, we had a FAMILY PORTRAIT growing up
What do those portraits mean to you NOW? Like, what loss would you feel if you DIDN'T have that?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT, SKIP TO "IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT":)
(If they say NO, we DIDN'T have a FAMILY PORTRAIT growing up
What do you think it WOULD have meant to HAVE a portrait of your WHOLE FAMILY?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT)
IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT:
I understand, and that is perfectly okay. I will make a note that you want only the PARENT/CHILD PORTRAITS.
(SKIP TO "Not everyone UNDERSTANDS how important it is to HAVE portraits like these. "
"WHOLE FAMILY NEXT" - RESPONSE YES, I WANT TO BRING MY WHOLE FAMILY IN:
I am so glad to hear that. Let me go ahead and get everyone's names. (GET NAMES AND ADD THEM TO THE NAME FIELDS)
Not everyone UNDERSTANDS how important it is to HAVE portraits like these.
Why does it feel IMPORTANT to YOU to do this NOW?
(ALLOW FOR RESPONSE)
It's REALLY smart to do this now because...(WHATEVER THEIR REASON IS)
AND Covid taught us how quickly things can change...and don't you feel like time just gets away from you?
Can I ask: Growing up, did your family DISPLAY portraits LIKE THESE on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS DISPLAYED ON THE WALL GROWING UP)
So do THOSE portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having PORTRAITS like THAT makes them FEEL LOVED, more a part of a family?
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE)
SKIP TO "THIS IS THAT MOMENT"
(IF "NO" TO FAMILY PORTRAITS DISPLAYED ON THE WALL GROWING UP)
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
"THIS IS THAT MOMENT"
So this is THAT moment for YOUR kids who might not get the VALUE at THIS MOMENT - but KUDOS to YOU for making sure THEY won't be missing out.
Part of why we're doing this Artist Project is because not everyone HAS a portrait WITH THEIR PARENT displayed that they love -
We want to create artwork FOR YOUR HOME to celebrate DAILY those you love MOST.
What do YOU want THIS portrait to CELEBRATE?
(ALLOW FOR RESPONSE)
Just know we will ALSO take individual portraits of your child.
What we are finding is talking with families every day, more than ever children feel that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your children have faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
Portraits plant seeds at a young age, and every day replaces any negative image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative SELF ESTEEM?
(ALLOW FOR RESPONSE)
As children grow, it feels like they need PROOF of things that PARENTS SAY - like they listen more to peers or social media even. So part of this experience was designed to STRENGTHEN your children's CONFIDENCE.
Really, wall portraits are just another tool in your toolbox so kids SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
we will create portraits so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY SEE themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of those awkward middle school pictures we all hide from?
Does that feel like something of value to YOU for YOUR child?
(ALLOW FOR RESPONSE)
GO TO NEXT FIELD
IF THE ARTIST PROJECT IS SIBLING"
So for this ARTIST PROJECT, let me explain more about that.
First, we feel that if you are coming in and you're getting your children all dressed up for a portrait, it's the perfect opportunity to also have a FAMILY portrait done, so we'd love to include your partner, and your WHOLE IMMEDIATE FAMILY.
So what Mindy does is she typically poses the children together, and does the portrait for her project.
But then she also creates beautiful portraits of your IMMEDIATE family all together, and other combinations so you have a variety of portraits to choose from.
We offer a concierge level service, which is collaborative. Let me explain what I mean by that.
One of the reasons that Mindy WANTS to do a FAMILY PORTRAIT is because of the benefit to the family. Artwork displayed in your home helps busy parents show their families how IMPORTANT they are so children can see it and feel connected. And of course, there is no additional fee making it a family portrait.
How do you feel about that? Would that be a good fit for you and your family?
(ALLOW FOR RESPONSE)
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
IF THEY SAY "NO, I DON'T WANT TO BRING MY SPOUSE/PARTNER
I understand.
One thing I would ask you to think about is what a portrait of your WHOLE FAMILY will MEAN to your children down the line...I say that because it feels like every WEEK I have a client come in and say "we are doing a family portrait because when I was growing up, my mom (or my dad) never liked having their portrait taken, so I don't have a SINGLE portrait WITH my parents, and I promised myself I would NEVER do that to my children."
Growing up, did YOU have FAMILY portraits like that?
(ALLOW FOR RESPONSE)
(If they say YES, we had a FAMILY PORTRAIT growing up
What do those portraits mean to you NOW? Like, what loss would you feel if you DIDN'T have that?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT, SKIP TO "IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT":)
(If they say NO, we DIDN'T have a FAMILY PORTRAIT growing up
What do you think it WOULD have meant to HAVE a portrait of your WHOLE FAMILY?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT)
IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT:
I understand, and that is perfectly okay. I will make a note that you want only the SIBLING PORTRAITS.
(SKIP TO "Not everyone UNDERSTANDS how important it is to HAVE portraits like these."
"WHOLE FAMILY NEXT" - RESPONSE YES, I WANT TO BRING MY WHOLE FAMILY IN:
"I am so glad to hear that. Let me go ahead and get everyone's names. (GET NAMES AND ADD THEM TO THE NAME FIELDS)
Not everyone UNDERSTANDS how important it is to HAVE portraits like these.
Why does it feel IMPORTANT to YOU to do this NOW?
(ALLOW FOR RESPONSE)
It's REALLY smart to do this now because...(WHATEVER THEIR REASON IS)
AND Covid taught us how quickly things can change...and don't you feel like time just gets away from you?
Can I ask: Growing up, did your family DISPLAY portraits LIKE THESE on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY/SIBLING PORTRAITS DISPLAYED ON THE WALL GROWING UP)
So do THOSE portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having PORTRAITS like THAT makes them FEEL LOVED, more a part of a family?
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE)
SKIP TO "THIS IS THAT MOMENT"
(IF "NO" TO FAMILY PORTRAITS DISPLAYED ON THE WALL GROWING UP)
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
"THIS IS THAT MOMENT"
So this is THAT moment for YOUR kids who might not get the VALUE at THIS MOMENT - but KUDOS to YOU for making sure THEY won't be missing out.
Part of why we're doing this Artist Project is because not everyone HAS a portrait WITH THEIR SIBLING displayed that they love -
We want to create artwork FOR YOUR HOME to celebrate DAILY those you love MOST.
What do YOU want THIS portrait to CELEBRATE?
(ALLOW FOR RESPONSE)
Just know we will ALSO take individual portraits of EACH child.
What we are finding is talking with families every day, more than ever children feel that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your children have faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
Portraits plant seeds at a young age, and every day replaces any negative image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative SELF ESTEEM?
(ALLOW FOR RESPONSE)
As children grow, it feels like they need PROOF of things that PARENTS SAY - like they listen more to peers or social media even. So part of this experience was designed to STRENGTHEN your children's CONFIDENCE.
Really, wall portraits are just another tool in your toolbox so kids SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
we will create portraits so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY SEE themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of those awkward middle school pictures we all hide from?
Does that feel like something of value to YOU for YOUR children?
(ALLOW FOR RESPONSE)
GO TO NEXT FIELD
ARTIST PROJECT-CHILD ONLY
So for this ARTIST PROJECT, let me explain more about that.
First, we feel that if you are coming in and you're getting your CHILD all dressed up for a portrait, it's the perfect opportunity to also have a FAMILY portrait done, so we'd love to include your partner, and your WHOLE IMMEDIATE FAMILY.
So how that works is Mindy typically does the portrait for her project.
But then she also creates beautiful portraits of your IMMEDIATE family all together, and other combinations so you have a variety of portraits to choose from.
We offer a concierge level service, which is collaborative. Let me explain what I mean by that.
One of the reasons that Mindy WANTS to do a FAMILY PORTRAIT is because of the benefit to the family. Artwork displayed in your home helps busy parents show their families how IMPORTANT they are so children can see it and feel connected. And of course, there is no additional fee making it a family portrait.
How do you feel about that? Would that be a good fit for you and your family?
(ALLOW FOR RESPONSE)
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
IF THEY SAY "NO, I DON'T WANT TO BRING MY SPOUSE/PARTNER
I understand.
One thing I would ask you to think about is what a portrait of your WHOLE FAMILY will MEAN to your children down the line...I say that because it feels like every WEEK I have a client come in and say "we are doing a family portrait because when I was growing up, my mom (or my dad) never liked having their portrait taken, so I don't have a SINGLE portrait WITH my parents, and I promised myself I would NEVER do that to my children."
Growing up, did YOU have FAMILY portraits like that?
(ALLOW FOR RESPONSE)
(If they say YES, we had a FAMILY PORTRAIT growing up
What do those portraits mean to you NOW? Like, what loss would you feel if you DIDN'T have that?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT, SKIP TO "IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT":)
(If they say NO, we DIDN'T have a FAMILY PORTRAIT growing up
What do you think it WOULD have meant to HAVE a portrait of your WHOLE FAMILY?
(ALLOW FOR RESPONSE)
Does that make you feel differently about having YOUR WHOLE FAMILY be part of THIS portrait session?
IF THEY SAY YES TO THE WHOLE FAMILY
SKIP TO "WHOLE FAMILY NEXT" IN RED BELOW
(If they say NO TO A WHOLE FAMILY PORTRAIT)
IF THEY JUST DO NOT WANT TO BUDGE ON THIS, THEY WANT JUST A MOTHER OR FATHER/CHILD PORTRAIT:
I understand, and that is perfectly okay. I will make a note that you want only PORTRAITS of your CHILD.
(SKIP TO "Not everyone UNDERSTANDS how important it is to HAVE portraits like these. "
"WHOLE FAMILY NEXT" - RESPONSE YES, I WANT TO BRING MY WHOLE FAMILY IN:
I am so glad to hear that. Let me go ahead and get everyone's names. (GET NAMES AND ADD THEM TO THE NAME FIELDS)
Not everyone UNDERSTANDS how important it is to HAVE portraits like these.
Why does it feel IMPORTANT to YOU to do this NOW?
(ALLOW FOR RESPONSE)
It's REALLY smart to do this now because...(WHATEVER THEIR REASON IS)
AND Covid taught us how quickly things can change...and don't you feel like time just gets away from you?
Can I ask: Growing up, did your family DISPLAY portraits LIKE THESE on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS DISPLAYED ON THE WALL GROWING UP)
So do THOSE portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having PORTRAITS like THAT makes them FEEL LOVED, more a part of a family?
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE)
SKIP TO "THIS IS THAT MOMENT"
(IF "NO" TO FAMILY PORTRAITS DISPLAYED ON THE WALL GROWING UP)
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
"THIS IS THAT MOMENT"
So this is THAT moment for YOUR CHILD who might not get the VALUE at THIS MOMENT - but KUDOS to YOU for making sure THEY won't be missing out.
Part of why we're doing this Artist Project is because not everyone HAS a portrait OF THEIR CHILD they love -
We want to create artwork FOR YOUR HOME to celebrate DAILY those you love MOST.
What do YOU want THIS portrait to CELEBRATE?
(ALLOW FOR RESPONSE)
Just know we will take a variety of portraits.
What we are finding is talking with families every day, more than ever children feel that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your child has faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
Portraits plant seeds at a young age, and every day replaces any negative image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative SELF ESTEEM?
(ALLOW FOR RESPONSE)
As children grow, it feels like they need PROOF of things that PARENTS SAY - like they listen more to peers or social media even. So part of this experience was designed to STRENGTHEN your children's CONFIDENCE.
Really, wall portraits are just another tool in your toolbox so THEY can SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
we will create portraits so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY SEE themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of those awkward middle school pictures we all hide from?
Does that feel like something of value to YOU for YOUR child?
(ALLOW FOR RESPONSE)
GO TO NEXT FIELD
COUPLES
I'd love to know more about you guys - how
long have you been together...how long have you been married?
(ALLOW FOR RESPONSE)
How did you meet?
(ALLOW FOR RESPONSE)
Like he's your person...how did you even know he was the one?
(ALLOW FOR RESPONSE)
Part of why we are doing a Couples Artist project is not only because LOVE creating Couples portraits, but what we have found is that most couples don't even HAVE a portrait together they really LOVE - sometimes it's because they don't UNDERSTAND how important it is
Why does it feel IMPORTANT to YOU to do this NOW?
(ALLOW FOR RESPONSE)
It's REALLY smart to do this now because...(WHATEVER THEIR REASON IS)
AND Covid taught us how quickly things can change...and don't you feel like time just gets away from you?
We want to create artwork FOR YOUR HOME to celebrate DAILY those you love MOST, so EVERY couple HAS a portrait WITH THEIR PERSON displayed that they love.
What do YOU want THIS portrait to CELEBRATE?
(ALLOW FOR RESPONSE)
COUPLES-SKIP TO NEXT FIELD
This field is hidden when viewing the form
Are you ready to hear more about the project and the experience?
(ALLOW FOR RESPONSE)
Okay, great.
WEBSITE:
Oh, by the way, did you HAPPEN to get a chance to LOOK at our website and CHECK OUT our style?
(ALLOW FOR RESPONSE)
(DON'T FORGET TO ENTER THE ANSWER IN THE FIELD BELOW)
(IF THEY SAY NO SAY:)
Oh. Okay.
Even though you did see the photo in the ad, I would REALLY encourage you to MAKE SURE to take a few minutes to look over our website.
IF THE FIELD BELOW ALREADY HAS "yes" or "no" IN IT, IT'S THE ANSWER THEY GAVE TO "Did you get an opportunity to look over our website?" WHEN SCHEDULING THE CALL.
REGULAR FAMILY SESSION
As a Portrait Artist, it is important to ME to photograph YOUR family through YOUR eyes, so I am going ask you questions to find that out.
That way, these are not school pictures or JC Penney prints, but AMAZING artwork that is ALL the things you LOVE about your family.
In working with families, one of the most SURPRISING THINGS we have learned is how a BEAUTIFUL PORTRAIT DISPLAYED can CHANGE how kids see THEMSELVES and how a FAMILY PORTRAIT can show them WHAT FAMILY MEANS, and HOW VALUABLE THEIR PLACE IN IT IS.
And then because the quality of the artwork is amazing - they look like more like paintings on the wall -
They will be passed down to your grandchildren.
That way YOUR CHILDREN can see how lovely they naturally are and don't have to rely on you telling them - they she can see it for herself.
MOST photographers book you and then see you at the PORTRAIT session but WE start with the end in mind so what we create is bespoke, CUSTOM created just for you.
CLICKFUNNEL INTRO 4/REGULAR FAMILY SESSION
Top of mind for a lot of my moms is "WHAT are we going to WEAR?" so just know that to take away that stress, as part of our CUSTOM service, we DO help you style your clothes like a STYLIST would. For SOME session types, we even have a studio wardrobe available, but that will be all ironed out before your Portrait Session.
You may already know this, but we are family owned - NOT just a photography studio, but PORTRAIT ARTISTS that specialize in creating wall art portraits for your home.
Most of us are working so hard FOR our family, we sacrifice too much time AWAY from them.
We kind of feel that PORTRAITS give our families permission to PRESS PAUSE, and really SOAK UP moments we have been overlooking, and RE-EVALUATE what is REALLY important. and preserve the legacy of your family story.
When was the LAST time you and your family had a nice portrait created for your HOME?
(ALLOW FOR RESPONSE)
Where are you displaying that portrait in your home right now?
(ALLOW FOR RESPONSE)
As a PORTRAIT ARTIST, it's important that the portraits displayed on your walls ARE MEANINGFUL and HOLD ALL the things you LOVE about your family.
You know, I kinda feel like THE MODERN DAY MOM has REALLY been disadvantaged. Every mom USED TO HAVE a beautiful portrait of her family with her children DRESSED IN THEIR BEST without the WIND in their hair and SWEAT on their face, but in the last 35 years the photography industry has really STOLEN that from moms. And we want to help MODERN moms get that BACK.
OBJECTIONS
IF THEY SAY: CAN I HAVE OUTDOOR PORTRAITS?
ON LOCATION OR OUTDOOR SESSION:
Absolutely. Clothing in the studio is always DRESSED UP. Really we encourage you to dress your best. Even formal is awesome. We do offer casual outdoor or on location. But there is a minimum cost for that session. A session at our Outdoor Portrait Park is $1000 - you've got a $500 session portion of your gift certificate. So I'm happy to apply that for you, and the balance would be $500 today. A session on location is $1500, minus the session credit of $500, and the balance would be $1000 today. Which one would you prefer?
PURPOSE:
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Before I do that though, top of mind for a LOT of my moms is "WHAT are we going to WEAR?"
Just know that we DO help you style your clothes like a STYLIST would, so everything is easy and stress free.
For SOME session types, we even have a studio wardrobe available, but that will be all ironed out before your Portrait Session.
Most of us are working so hard FOR our family, we sacrifice WAY too much time AWAY from them.
We kind of feel that PORTRAITS give our families permission to PRESS PAUSE, and really SOAK UP moments we have been overlooking, like RE-EVALUATE what is REALLY important. Preserving the legacy and your family story IS important, but sometimes we have to make ROOM for it.
As PORTRAIT ARTISTS we specialize in creating meaningful portraits because we photograph YOUR family through YOUR eyes - so your portraits HOLD ALL the things you LOVE about them.
PURPOSE:
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Where are you displaying FAMILY portraits in your home right now?
(ALLOW FOR RESPONSE)
THIS experience is unlike say, Penneys or Picture People because we are Portrait Artists. Your family will be photographed connecting naturally with each other so EVERY time your children look at the portraits, they will think of the memories YOU created WITH them - that way they will be MEANINGFUL portraits, because we will be photographing through YOUR eyes all the things you love about YOUR family. Most people THINK they're coming to us for a photo, but the REAL reason is that they LOVE someone enough to want to BE in a portrait with them. They want to hold on to that connection, those FEELINGS - and we put ALL of that connection in the portrait.
So imagine with me for a moment that the ARTWORK we create together is PERFECT, everyone looks great and it HOLDS ALL the things YOU LOVE about them - you absolutely love it! ….15 years from now, you are sitting in your favorite chair, in your favorite room of your home, and looking at your family portraits, what do you want to FEEL when you SEE it?
(ALLOW FOR RESPONSE - LOOK FOR THE "EMOTIONAL WORD")
When you say “EMOTIONAL WORD” - what does that feel like FOR YOU?
What does that look like to YOU?
(ALLOW FOR RESPONSE)
What would you LOVE YOUR FAMILY to see...your children to see ABOUT their family...to be reminded of EVERY time they look at your family portrait?
(ALLOW FOR RESPONSE)
If we create something for you that would transport you and your family back, like, give you an INSTANT connection to THIS feeling every day, what would that mean to YOU to HAVE something like that?"
(Proper response would be, “THIS would mean the world to us” – write down response)
(ALLOW FOR RESPONSE)
Thank you for sharing all of that with me. It's for a good reason, because we are working hard for them, but sometimes we're just not as present in our family's life as we want to be.
With this Project, we’re honored to create Legacy portraits for families like yours so no matter WHAT happens tomorrow, your children can draw strength from a family portrait passed down, one valued SO MUCH your grandchildren would run into a burning building for them.
MODERN DAY MOM:
I kinda feel like THE MODERN DAY MOM has REALLY been disadvantaged by technology. Every mom USED TO HAVE a beautiful family portrait with everyone DRESSED THEIR BEST without the WIND in their hair and SWEAT on their face - and MOM was IN the portrait!! But that's really been STOLEN - we want to help OUR moms get that BACK, that special Legacy family portrait.
IF THEY SAY: CAN I HAVE OUTDOOR PORTRAITS?
Thank you for asking. This ARTIST PROJECT is a STUDIO portrait session.
IF THEY KEEP PRESSING ABOUT OUTDOORS:
If you wanted a portrait outdoors in our Portrait Park, it wouldn't be a part of this Artist Project, so the session would be $1000 - you've got a $500 session portion of your gift certificate. So I'm happy to apply that for you, and the balance would be $500 today.
MOST LOVE - SAY THIS FOR ALL SESSIONS EXCEPT COUPLES
(go to ORANGE for COUPLES)
You are commissioning a portrait to be created of someone you love very much.
Help me understand...what would you MOST LOVE for them to see, OR SEE about THEMSELVES in this portrait?
(ALLOW FOR RESPONSE)
That's wonderful!
Like most of us, I imagine you've probably taken selfies -
but no one really hands down their cell phone to their kids though, right?
So what is it about creating wall portraits of the QUALITY to HAND DOWN to YOUR kids - that feels important to you?
(ALLOW FOR RESPONSE)
We've found that for most busy families today, AS PARENTS you're TRYING to make sure that everyone in the family has those FEELINGS of closeness, but sometimes it can be a struggle because YOUR CHILDREN don't always FEEL loved and valued from THEIR perspective.
Growing up, what do you want your children to feel MORE of when they look at this portrait every single day?
(ALLOW FOR RESPONSE)
Thank you - I've taken notes on that to help us customize your session.
SAY THIS FOR COUPLES
You are commissioning a portrait to be created of someone you love very much.
Help me understand...what would you MOST LOVE for them to see about YOU GUYS as a COUPLE or about THEMSELVES in this portrait?
(ALLOW FOR RESPONSE)
That's wonderful!
So what is it about creating QUALITY wall portraits of you guys AS A COUPLE that feels important to you?
(ALLOW FOR RESPONSE)
We've found that most busy COUPLES today are TRYING to make sure that they both have that FEELING of closeness, but because of how busy you are with all the other things in life. sometimes it can be a struggle.
For you, what do you want to feel MORE and what do you want your HUSBAND to feel more of when every single day your look at this portrait ?
(ALLOW FOR RESPONSE)
Thank you - I've taken notes to customize your session.
Why are you feeling that JUST the digital file would be the ideal for you?
(ALLOW FOR RESPONSE)
IF THEY SAY SOCIAL MEDIA FILE
(ALLOW FOR RESPONSE) To share with family
ANSWER: We do include social media files of purchased wall art.
IF THEY SAY CHRISTMAS CARD
ANSWER: Oh of course, how fun! I don't typically just sell digital files but if we're doing significant wall art pieces then often I'm quite happy to include the digital file.
IF THEY SAY I WANT TO PURCHASE THEM ALL
ANSWER: Oh...so are you asking about in addition to printed products or INSTEAD of printed products?
IF THEY SAY: INSTEAD of printed products.
ANSWER: Oh...help me understand...why would you want that?
IF THEY SAY I WANT TO PRINT THEM
(ALLOW FOR RESPONSE) - Because we could get it printed OURSELVES.
I understand.
Sure...We do charge a premium for that and it's the only time we have a minimum. What most people do is enjoy the web sized copy that we include with any print/album purchased and that's great for your social media and most of your needs while you let us print the artwork for you that means the most so that it lasts. So you’ll absolutely have them, because anything printed, anything that goes on the wall or in an album or box, you’re going to have those digital files to be able to share on screens, you’ll be able to email them, you’ll be able to post them on social media. And we will take care of all of the printing to make sure that it is to perfection. For portraits 30” and above, albums and portrait boxes matching files printable to 10” are included.
Most are thinking that getting the digitals and printing themselves is the least expensive way to have photos of your family.
The problem is that most DON'T print them - THEY THINK THEY WILL but they are busy, and they end up in a drawer somewhere - because they don't know what to do with them, don't have time, so it's ends up being a waste of money stuck in a drawer and then one day you computer doesn't even COME with a CD reader and you no longer have access to them.
But let's say you are one of the ones that DO PRINT THEM.
I can appreciate that - THAT IS AWESOME that you want printed products. But here's the thing, you know, as a consumer, you only have access to consumer labs. The best analogy that I can use for that is like have you ever been to McDonalds and gotten a receipt and then looked at it 3 years later - what happens to the paper and the ink?
(ALLOW FOR RESPONSE)
Brown, the ink disappears. They don't care about the quality of the receipt - they don't guarantee how long that receipt will last - they got your money, you got your receipt. That is the quality of a consumer lab.
We have made the choice to only use archival quality materials and that's the difference in like a letter that was handwritten 100 years ago - have you ever seen those? Paper is THICK - ink is still legible - things were made to last. How long the portraits last is a better value for our clients so that's why we make sure everything is museum quality.
But the thing is we do things a little bit differently than most photographers. A lot of photographers would take you out, shoot 40 images, give you all the digitals, and you’re left scrambling, trying to figure out what to do with them and most end up not doing anything with them, which we feel is a waste of time and money.
With us, you’ll absolutely have them, because anything printed, anything that goes on the wall or in an album or box, you’re going to have those digital files to be able to share on screens, you’ll be able to email them, you’ll be able to post them on social media. And we will take care of all of the printing to make sure that it is to perfection. For portraits 30” and above, albums and portrait boxes matching files printable to 10” are included.
But people come to us because it's a SPECIAL OCCASION, or because they want something more than what they've had - most people can cook at home, but it’s why you go out for your anniversary to someplace special. It’s like why would I want to spend 50 bucks at a steakhouse? Well, because it's your 40th anniversary. And you want to show your husband, man, he's EVERYTHING to you and he LOVES steak. Right?
So the same is true with portraits. Like why do we do something like this - it IS because it matters. So if it doesn't really matter, then you know, your phone is fine to take selfies and it's FREE.
or find what the average, typical photographer does, take a few snaps and print them yourself.
Then you go to Costco and get a canvas printed but the thing is that they use artificial whiteners in their canvases that turn yellow over time. That's why it's so cheap, right? It's meant to be CONSUMED and then it fades.
But for us, the way we see family portraits, you know, it's held as a TREASURE in a family and then handed down - that will NEVER happen with a canvas from Costco, because they don't last long enough to be handed down. And so if you're fine spending money and just having it sort of like, you know, dissolve into dust, I mean, who am I to say different but we create pieces that LAST and they cost more - it just DOES.
So no, we are not the Wal-mart of photography...so you can find that, if that is what you want.
Often when people ask about digitals I find that they are value conscious - they want the best bang for their buck - they think they can just print it themselves and have the same thing and they are golden. But that is like buying something from the Dollar Store and expecting the same quality as a garment from Nordstroms or one that is handmade couture. The QUALITY is never going to be there at that price.
But what is less common, so much so as to be COMPLETELY UNEXPECTED, is to receive expert home decor services with which portrait is perfect for wall display, which room is best to highlight the jewel of the home that it truly is, and which size best communicates the degree of importance this portrait holds.
That is why we found that the best way we can serve our clients is by specializing in finished products - wall art for your home or custom designed albums or portrait boxes. We really focus on taking that art and making it something special you and your family can enjoy every day.
(ALLOW FOR RESPONSE)
With things that had been purchased, we're happy to include them, because that gives our clients archival prints AND a corresponding digital.
Now, we understand that not everyone needs or wants this level of care for their family heirloom portraits. Plenty of people are happy to have family photos stored on hard drives instead of living on their favorite walls for all to see. And if that is true for you, it’s no problem, but our services would not be an ideal fit.
If however you want to display ART of your family on the walls of your home, then you've come to the right place.
People who come to us KNOW that family is everything - and they want to make sure that their FAMILY knows that. And we move heaven and earth to help them have this.
So what can we do to help you make sure that you show YOUR family that family is everything?
OR
Tell me…with all of your past experiences in having digital files, what you drew you to us? What might you want to be different, or more of, or better, than what you’ve had before?”
I understand. We definitely want you to know that too, how you like to do things and what feels comfortable for you.
But who really has this in their budget, right? Like who really has a line item for fine art family portraits.
I’ve found that for things in life that matter, you find a way to make room for it and why a lot of our clients think of this more in their furniture or art budget because it’s not disposable imagery. We are creating fine art, something to last a lifetime that blends with your decor and your personal style. So much of what I do is custom and most of my clients aren’t really sure what they are after, that's my job to hear them and then come up with a plan. Let’s talk about what you want most and I’ll help you get to a happy place.
But I guess I should ask - is there anything that would help me to know, as far as you know, any limitations that you're having?
I just like to ask, because sometimes, you know, people have like, kind of a set budget.
Others really want to see it first, and get a sense of what this is going to do for them before they make that decision. So, I'm just trying to understand what road is best to go down.
How does that sound?
(ALLOW FOR RESPONSE)
IF THEY SOUND PRICE SENSITIVE AT THIS POINT
Well, so let me ask you, XXXX, do you want me to only make suggestions that are in line with sort of like the lower end of the budget? Or do you want to just kind of see what's possible, and then decide? Like, would you be willing to kind of just see what you might enjoy, you know, depending on what it was doing for you, or do we really need to kind of stick like to what it costs? Is that the most important factor in your decision? Because if it is, I mean, we didn't even have to show you like, you know, some of the more glorious sizes. Most often, I tell people:let's take a look at everything and let's see, like, what's too much? What feels perfect and what's not enough?
How does that sound?
(ALLOW FOR RESPONSE)
IF THEY PERSIST IN BEING PRICE SENSITIVE
IF THEY SAY: I want to stay in XXX lower end of the budget range (ONE THAT IS TOO LOW)
So you know, at that range, it's kind of like, your favorite song turned down really low. And you have to kind of strain to hear it. I mean, it's there. It exists, right? But it's not something that impacts you, and not something that you can like, kind of sit back and appreciate because it's, you know, the lower end of the range, you know, our 10 inch starts at 250.
Really, we can make this decision, you know, two ways.
One, what does it look like?
How does it feel?
What kind of impact does it have?
Versus what does it cost?
When you make the decision based on what it costs, we can't care what it looks like.
When we make the decision based on what it gives us, the feeling it creates in those that it impacts, you know, that's lasting. And then it happens to cost this much and we will work that out.
So for you making this decision, you know, which of those two ways feels the most important to you?
Either one is fine.
It's just that you do need to care about one thing more than the other.
From what I am hearing, it sounds like if you are looking for only a handful of images? Our SPECIAL EVENT might be a better fit for that.
How does that sound?
SAY THIS FOR ALL SESSIONS EXCEPT COUPLES
(go to ORANGE for COUPLES)
(USE THIS FOR AUCTION WINNERS TOO)
Can you help me understand more about what type of portraits you have had before?
(ALLOW FOR RESPONSE)
What LOCATION were they taken at?
(ALLOW FOR RESPONSE)
Were they TRADITIONAL/FORMAL or more
CANDID?
(ALLOW FOR RESPONSE)
So what have you DONE with THOSE?
(ALLOW FOR RESPONSE)
(ADD THEIR RESPONSE TO VARIANT NOTES)
DIGITAL FILES ONLY
WALL ART
ALBUMS
HOLIDAY CARDS
I understand.
What we realized is FOR US serving clients to the best of our ability means your family walking by and enjoying those portraits every single day instead of in a box under your bed, or disappearing on a hard drive one day - really, throughout your life and even your grandkids.
From the portraits you've had before, do you HAVE a family portrait displayed on your walls right now that you just love?
(ALLOW FOR RESPONSE YES OR NO)
----------------------
(IF THEY SAY ON A GALLERY WALL)
CONFIRM THAT:
So you have a gallery wall of smaller portraits - am I understanding that correctly?
(ALLOW FOR RESPONSE)
Have you ever noticed that when everything is the SAME size, it's really difficult to tell what's important because it's all the SAME?
(ALLOW FOR RESPONSE)
We are inviting families to think about this:
Really, the decision that we're making is: How do we want our family to FEEL, our children to FEEL about themselves compared to everything else?
This is a moment where we get to SHOW them -
we CAN make THIS PORTRAIT be the same as everything else
or we can make THIS PORTRAIT STAND OUT by putting it in a place ALL its own so it can live and breathe and do what it's capable of.
Have you ever thought of it that way?
(ALLOW FOR RESPONSE)
Which way do you think would do more to help your child's confidence grow and feel the importance of family?
(ALLOW FOR RESPONSE)
----------------------
COMPLIMENT THEM WHEN THEY SUGGEST A WALL BESIDES A GALLERY WALL::
Where in your home are you thinking to display THESE LEGACY PORTRAITS, to live as a daily reminder of the love you guys share?
(ALLOW FOR RESPONSE)
That sounds like a beautiful space!
----------------------
COUPLES SESSION
Let's talk about portraits that you already have.
Where are you displaying portraits in your home right now?
(ALLOW FOR RESPONSE)
Where in your home are you thinking to display THESE PORTRAITS, to live as a daily reminder of you guys as a COUPLE (insert their EMOTIONAL WORD)
(ALLOW FOR RESPONSE)
----------------------
(IF THEY SAY ON A GALLERY WALL)
CONFIRM THAT:
So you have a gallery wall of smaller portraits - am I understanding that correctly?
(ALLOW FOR RESPONSE)
Have you ever noticed that when you see everything the same size, that it's really difficult to tell what's important because it's all the SAME?
(ALLOW FOR RESPONSE)
We are inviting people to think about this:
Really, the decision that we're making is: How do we want to FEEL compared to everything else?
This is a moment where we CAN make it be the same as everything else
OR we can make a PORTRAIT that MAKES SURE the LOVE we feel STANDS OUT. We can put it in a place ALL its own so it can live and breathe and do what it's capable of.
Have you ever thought of it that way?
(ALLOW FOR RESPONSE)
Which way do you think would do more to celebrate the love YOU GUYS SHARE as a couple?
(ALLOW FOR RESPONSE)
----------------------
COMPLIMENT THEM WHEN THEY SUGGEST A WALL BESIDES A GALLERY WALL::
That sounds like a beautiful space! We’ve created art pieces of COUPLES with a deep sense of connection. for others in similar spaces.
END OF COUPLES - GO TO NEXT FIELD
(go to TURQUOISE FOR MULTIGENERATIONAL ARTIST PROJECT)
(go to ORANGE for COUPLES)
(go to BLACK for FAMILES/MOTHER-CHILD/FATHER-CHILD/SIBLINGS/CHILD ONLY)
IF THIS IS A STANDARD FAMILY ARTIST PROJECT,
BUT THEY APPEAR TO WANT IT AS A MULTIGENERATIONAL SESSION, SAY THIS:
This Artist Project that you applied for is strictly for your immediate family, but you do have the option to UPGRADE this session to a MULTIGENERATIONAL SESSION for an additional fee, which is what sounds like would be the best fit for what you are looking for. Is that what you have an interest in doing?
(ALLOW FOR RESPONSE)
IF THEY SAY YES TO MULTIGEN, CONTINUE WITH THESE QUESTIONS:
I'd like to ask you just a few questions about your family.
Who are you closer to, your mom or your dad?
(ALLOW FOR RESPONSE)
What things did you love to do with them when you were younger...mom/dad/parents? And like what is the best part of those times for you?
(ALLOW FOR RESPONSE)
Growing up, what are some of the things you most admire about your...mom/dad/parents?
(ALLOW FOR RESPONSE)
What are some qualities that you JUST LOVE about your...mom/dad/parents now as an adult, maybe even as you have become a parent and understand them more now?
(ALLOW FOR RESPONSE)
What do you think is the biggest lesson they taught you in life?
(ALLOW FOR RESPONSE)
What do you think it means to THEM to be able to spend time with you NOW, as an adult, to know that YOU still value spending time with THEM?
(ALLOW FOR RESPONSE)
(NOTE: be very careful with "what does it mean.." question. It needs to be asked when the person is already got emotional.)
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
Do you think that having portraits with YOU is something THEY would value -- something that really captures the relationship you guys have developed over your life, what they mean to you? Like what do you think it means to THEM even that you WANT to have these portraits with THEM?
(ALLOW FOR RESPONSE)
THEN CONTINUE WITH "SCRIPT FOR ALL, INCLUDING AUCTIONS" IN THIS SECTION
COUPLES SESSION
This is a Fine Art Portrait Studio, so this EXPERIENCE is a 180 from school pictures, or JC Penneys prints - those being consumer level, they DO start to fade in just a few years, like looking back at a McDonalds receipt in 3 years, where the ink fades, the paper is brown.
Clients choose us because they value quality that last, portraits that are archival, museum quality, mounted and coated to last. The fine art that we create is not available at the consumer level, only through professional photography labs. For instance, our Legacy line portraits look more like paintings, and are rated to last up to 250 years.
Most importantly, we create MEANINGFUL portraits, so EVERY time you look at the portraits and see your natural connection with each other, you guys will think of the memories YOU created.
FOR ALL SESSIONS, INCLUDING COUPLES AND AUCTIONS, CONTINUE FROM HERE
Most people THINK they're coming to us for a photo, but the REAL reason is that they LOVE someone enough to want to BE in a portrait with them - they want to hold on to that connection, those FEELINGS.
And that's what we do - we put ALL of that connection in the PORTRAIT
so every time those in the portraits SEE them, they think of the memories YOU created WITH them.
So before we go any further, I just want to see where your heart is on this.
So imagine for a moment that the ARTWORK we create together is PERFECT,
And 15 years from now, you are sitting in your favorite chair, in your favorite room, and you are loving this portrait that HOLDS ALL the things YOU LOVE about those in it.
Tell me: What would you love to see and FEEL when you look at it...
like, what's the FEELING you'd love to be reminded of about the people you love?
(ALLOW FOR RESPONSE - LOOK FOR THE "EMOTIONAL WORD")
EXAMPLE WORDS: Contentment...happiness...pride
Even more importantly, what would you LOVE for the ones CLOSEST to you to feel EVERY time they look at your portrait?
(ALLOW FOR RESPONSE)
I love that!
SAY THIS FOR FAMILIES, BUT NOT FOR COUPLES (THIS LANGUAGE IS IN ANOTHER FIELD FOR COUPLES)
If we create something that would transport you back, like give you an INSTANT connection to THAT feeling every day, what would that MEAN to YOU, to HAVE something like that?
(Proper response would be, “THIS would mean the world to us” or similar - write down response)
(ALLOW FOR RESPONSE)
FOR ALL SESSIONS, INCLUDING COUPLES AND AUCTIONS, CONTINUE FROM HERE
Thank you for sharing that with me!
No matter WHAT happens tomorrow, your family will draw strength from a beautiful family portrait.
END OF AUCTION COUPLES - GO TO NEXT FIELD
SKIP MODERN DAY MOM FOR OUTDOOR PORTRAITS - GO TO NEXT FIELD
MODERN DAY MOM:
I kinda feel like THE MODERN DAY MOM has REALLY been disadvantaged by technology.
Every mom USED TO HAVE a beautiful family portrait with everyone DRESSED THEIR BEST without the WIND in their hair and SWEAT on their face - and MOM was IN the portrait!!
But that's really been STOLEN - we want to help OUR moms get that BACK.
------------------------------
IF THEY SAY: CAN I HAVE OUTDOOR PORTRAITS?
Thank you for asking. This ARTIST PROJECT is a STUDIO portrait session because of the style, but you can MOVE the location of this session to our OUTDOOR PORTRAIT PARK. Let me explain how that would work.
Mindy is donating her time for the session fee. For everyone else, use of our OUTDOOR PORTRAIT PARK would be $1200, with a $1000 of that being your spending credit.
Of that $1200, $200 would be our session fee. Since for this Artist Project, we are gifting the session, your balance due today would be $1000, which would become your spending credit. Would you like to go ahead and move the location?
(ALLOW FOR RESPONSE)
------------------------------
INTENTION FAMILY TO SEE:
(NOTE FOR PLANNING CALL: This field is prefilled with the client's answer on a FAMILY ENTRY ARTIST PROJECT/CONTEST LEADFORM to the question: "Every day, when your children see this portrait displayed in your home, what would you most love for them to see and feel?")
DANCER PROJECT QUESTION FOR FUTURE: Now I could ask the client, how they feel when their daughter's up on stage dancing, or, you know, what are they most proud of. Now they are emotional questions.
FOR ALL SESSIONS, INCLUDING COUPLES AND AUCTIONS, CONTINUE FROM HERE AND SAY EVERYTHING IN THIS SECTION
Great! ALL of this is ON our website, but we feel transparency is important and people are busy and don't always read these days so next I'm going to give you an overview of products and pricing.
so I AM going to be talking for a bit.
Our style has a modern, timeless feel that looks beautiful in classic or modern interiors.
Our goal ALWAYS is to create MEANINGFUL art.
Conversations like this, about your most valuable possession, your relationships.
help us discover your connection and personalities, and inspire artwork that shows how you guys feel about each other.
Do those things feel important to you?
(ALLOW FOR RESPONSE)
So we DO work a little differently than MOST photographerss - we specialize in FINISHED products. That means wall art for your home and custom designed albums and portrait boxes. And EVERYTHING we do is CUSTOM to each client. Our clients want a beginning-to-end service so we print, frame, and install your portraits on your walls.
For THIS project, EVERYONE selected IS GIFTED a complimentary portrait session, valued at $600 (OR "valued at $1200" for an OUTDOOR PORTRAIT PARK SESSION).
ALL PRODUCTS are purchased separately.
You will ALSO receive a $100 Spending Credit.
THEN if you decide that you want WALL ART, the $100 Spending Credit becomes a $1000 SPENDING CREDIT TOWARD WALL ART.
IF THIS IS A FALL PORTRAIT PARK ARTIST PROJECT,
SCHEDULED FOR OUTDOORS, SAY THIS:
As we mentioned in the EMAIL and LETTER we sent,
there IS a $200 NON-REFUNDABLE SESSION FEE for our Portrait Park.
You can apply that fee towards ANY products you purchase with us.
THEN MOVE A FEW SENTENCES DOWN IN THIS SAME FIELD TO "SAY THIS TO EVERYONE."
FOR ANY OTHER TYPE OF INDOOR ARTIST PROJECT, SAY THIS:
As we mentioned in the EMAIL and LETTER we sent, there IS a $200 REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
Most clients LOVE their portraits, and decide to use their holding fee towards ANY OF OUR PRODUCTS.
But you COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
SAY THIS TO EVERYONE:
Our products start with our museum quality hard mounted PRINTS - these are NOT floppy paper prints! They are $495 each, and are less expensive in bundles – the more you purchase, the less you spend on individual portraits.
Our ENTRY level WALL ART starts at $1,500, and goes up from there based on size and finish and if that's your choice, you would have $1000 SPENDING CREDIT.
We offer different products, finishes and sizes so there ARE a variety of price points.
Some people spend $1500 - some spend NORTH of $1500.
We have anything and everything - so what people spend really ranges - it can be as little or as much as you would like.
BUT there is no MINIMUM or REQUIRED purchase or any OBLIGATION to purchase anything else.
We WANT people to get what THEY want in a comfortable way - SO WE have two generous payment plans to help with any breathing room needed - because we know NOBODY really BUDGETS for this.
Sessions THIS month are in our Northern Virginia studio.
For this project, we ARE offering YOUR CHOICE of TWO different TYPES of sessions, a CUSTOM SESSION or a LIMITED EDITION SESSION. Everything that I have told you up to THIS POINT is true of both sessions.
First, let me tell how our CUSTOM SESSIONS WORK - we create CUSTOM original art no one else can CREATE.
Curated JUST FOR YOU, FINISHED products to fit YOUR style and personality - REALLY perfectly DESIGNED to look beautiful in YOUR home, like an interior designer would.
Our studio specializes in FINISHED, ready-to-display wall pieces AND handcrafted custom designed albums and portrait boxes of an archival quality available only through professional labs.
For our CUSTOM SESSION, we OFFER TWO DIFFERENT PRODUCT LINES - LEGACY and DESIGNER.
Our LEGACY line portraits look more like paintings and are rated to last AT LEAST 250 years.
Our DESIGNER line portraits are more modern, printed on metal, glass and canvas and their rating is for 150 years.
So with CUSTOM SESSIONS. you have your choice of THOSE FIVE wall art finishes.
You can choose a SINGLE artwork piece or a COLLECTION of portraits.
And, while most people DO come to us for WALL ART, another way to collect our work is bound in a custom handcrafted ALBUM,
designed to suit every taste
then printed archivally, so they last for decades.
Our PORTRAIT BOXES are another wonderful way to hold your memories.
What you love MOST about those with you in the session is put into PERSONALIZED, handcrafted art that captures a loving moment in time DESIGNED specifically for your home - so that shared love and connection is felt NOW
- and it will LAST so your GRANDCHILDREN can feel it too!
That way your house feels like a home NOW
And those showcased IN the portrait FEEL even more loved
and EVERY TIME that portrait is SEEN, it feels like a warm hug!
With a CUSTOM SESSION, Mindy will help you with what to wear.
She will create a Design PLAN just for you guys using this really slick software that SHOWS you to scale on the walls of YOUR home possibilities - where these portraits could live.
You will see ideas and options she’s created for other clients. And because it's CUSTOM and MINDY IS ALL ABOUT FULL TRANSPARENCY you will have a very clear idea of what your investment could be so there are NO SURPRISES - and all of this is done even BEFORE you are photographed
2024 FALL PORTRAIT PARK:
SKIP THE NEXT SENTENCE AND DO NOT SAY ANYTHING ABOUT STUDIO WARDROBE OR MAKEUP FOR AN OUTDOOR PORTRAIT PARK SESSION!
ADD ONS, such as STUDIO WARDROBE PROVIDED for everyone that will be photographed as part of the session and HAIR and MAKEUP for Mom are available for an additional fee.
MOST CLIENTS who contact us are not looking for an average or cookie cutter MALL experience.
They want EXCEPTIONAL portraits, an ARTIST, to create something unique and beautiful.
For THESE clients, portraits are VERY important, so they see value in creating LEGACY WALL ART PIECES to be handed down.
So they seek us out and pay our $600 (or $1200 FOR OUTDOOR) CUSTOM SESSION FEE and commission us to create WALL ART - and they have ALL of our PRODUCT OPTIONS available to them.
For this ARTIST PROJECT, because it's so close to her heart, Mindy is donating her time, so this IS a special opportunity for you to take advantage of.
We set aside 90 minutes for custom sessions.
Most who find us the way YOU did don't HAVE Wall Art of their family (or OF THEMSELVES AS A COUPLE) that they love - but they WANT it.
so we make sure they have the full CUSTOM SESSION experience we offer all of our regular clients
with FIVE wall art finishes, and custom-designed albums and boxes to choose from.
Does that sound like a good fit for the type of PORTRAIT EXPERIENCE you are looking for
or would you also like to hear about our LIMITED EDITION SESSION OPTION?
(ALLOW FOR RESPONSE)
IF THEY ARE GOOD WITH A CUSTOM SESSION, SKIP DOWN TO NEXT SECTION AND CHECK THE BOX BESIDE "IF THEY SAY FULL CUSTOM EXPERIENCE".
IF THEY WANT TO HEAR ABOUT LIMITED EDITION OPTION, USE THIS WORDING BELOW
LIMITED EDITION OPTION WORDING:
Okay, so let me tell you about our LIMITED EDITION SESSION OPTION.
Some who enter our ARTIST PROJECT are just not interested in a FULL CUSTOM SESSION.
Our LIMITED EDITION SESSION is for those that may only want to use their $100 SPENDING CREDIT toward a handful of prints,
maybe a print for a desk
or to replace a print in a frame they already own
so it's just a FEW portraits to choose from and a SHORTER session, with simple poses and styling
Our LIMITED EDITION SESSION has its OWN line of products, rated to last at least 75 years.
Again, products are purchased separately and there IS a smaller selection of products.
For instance, for WALL ART, the ONE CHOICE OF FINISH is a CANVAS ART BLOCK.
So again, if you choose WALL ART, your $100 CREDIT becomes a $1000 SPENDING CREDIT toward WALL ART.
2024 FALL PORTRAIT PARK:
SKIP THE NEXT SENTENCE AND DO NOT SAY ANYTHING ABOUT STUDIO WARDROBE OR MAKEUP FOR AN OUTDOOR PORTRAIT PARK SESSION!
ADD ONS, such as HAIR AND MAKEUP or our STUDIO WARDROBE are NOT available with Limited Edition Sessions.
We DO give visual clothing suggestions, to make that easier for you.
I know that was a lot! But considering the differences -
WHICH sounds like a better fit for you and your family RIGHT NOW
- do you want our FULL CUSTOM experience,
or would you be happier with a LIMITED EDITION SPECIAL EVENT SESSION?
(ALLOW FOR RESPONSE)
IF you have had a family portrait session with us, some of this may feel familiar, but can I ask:
Growing up, did your family display a family portrait on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS GROWING UP)
So do those FAMILY portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having FAMILY PORTRAITS like that makes them FEEL LOVED, more a part of a family.
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE (ASSUME YES)
(IF "NO" TO FAMILY PORTRAITS GROWING UP )
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
CONTINUE HERE
So this could be that moment for YOUR kids who might not get the VALUE at this MOMENT!
CHILDREN'S SELF CONFIDENCE
Every day talking with families, more than ever, children have that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your children have faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
Portraits plant seeds at a young age, every day it replaces any negative image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative feelings about SELF ESTEEM?
(ALLOW FOR RESPONSE)
SAY THIS TO EVERYONE:
As children grow, it feels like they need PROOF of things. What we have found is it feels like they listen more to peers or social media
so part of this experience was designed to STRENGTHEN not JUST your family bond, but also your children's CONFIDENCE.
Really, portraits on the wall are just another tool in your toolbox so kids SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
along with your Family Portrait, we will create portraits of your CHILDREN so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY see themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of awkward middle school pictures we all hide from?.
What we are finding is that for MOST busy families today, AS PARENTS you're TRYING to make sure that everyone in the family has those FEELINGS of closeness, but sometimes it can be a struggle because kids don't always FEEL loved and valued from THEIR perspective.
Growing up, what do you want your children to feel MORE of when they look at this portrait every single day?
(ALLOW FOR RESPONSE)
Thank you - I've taken notes on that to help us customize your family's session.
Since the last time you guys came in, we have updated some of our PRODUCTS and since you might want portraits from this session, let me talk about that for a minute, so I make sure to cover all the bases.
Just so you know, the OVERALL style FOR THIS SESSION will have a modern, timeless feel that looks beautiful in classic or modern interiors.
Our goal ALWAYS is to create MEANINGFUL art.
You know by now we DO work a little differently than MOST photographers.
EVERYTHING we do is CUSTOM to each client.
We specialize in FINISHED products MEANING wall art for your home and custom designed albums and portrait boxes.
So there is no mistake, FOR THIS MODEL CALL, our normal $600 session fee would be our gift to you.
I would also be gifting you with a 10" fine art portrait to say thank you for letting me practice on you guys!
Other than that, ALL PRODUCTS are purchased separately.
FOR A MODEL SESSION, DECIDE ON A CASE BY CASE BASIS WHETHER TO COLLECT A HOLDING FEE
*******************************
IF WE DO COLLECT A HOLDING FEE FOR A MODEL SHOOT, USE THIS WORDING
FOR ALL OF OUR CLIENTS, to reserve ANY DATE on our calendar, there IS a $200 REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
You COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase, and that will be true for anyone that has our MODERN HEIRLOOM SESSION.
*******************************
This field is hidden when viewing the form
IF you have had a family portrait session with us, some of this may feel familiar, but I can I ask: Growing up, did your family display a family portrait on the wall?
(ALLOW FOR RESPONSE)
(IF "YES" TO FAMILY PORTRAITS GROWING UP)
So do those FAMILY portraits have value to you NOW?
(ALLOW FOR RESPONSE (ASSUME YES)
Some clients tell us having FAMILY PORTRAITS like that makes them FEEL LOVED, more a part of a family.
Most kids don't GET THAT when the photos are being taken.
How does it make YOU feel NOW to HAVE that family legacy?
(ALLOW FOR RESPONSE (ASSUME YES)
(IF "NO" TO FAMILY PORTRAITS GROWING UP )
Looking back on that, would it be valuable to you NOW to have HAD that?
(ALLOW FOR RESPONSE)
CONTINUE HERE
So THIS could be that moment for YOUR kids who might not get the VALUE at this MOMENT!
What we are coming to understand because of every day talking with families is that NOW more than ever, children have that pressure of comparison from peers and social media, so they are feeling AWKWARD, UNSURE, just not GOOD enough.
I don't suppose your children have faced this yet, have they?
(ALLOW FOR RESPONSE)
IF THEY SAY: "NO, my child is TOO YOUNG," say:
I understand - not YET, but sadly probably WILL eventually.
WE HAVE COME TO REALIZE that PORTRAITS plant seeds from a young age, every day replacing any NEGATIVE image of themselves with this BEAUTIFUL portrait, so hopefully it avoids ALL of that.
------------------------
(F THEY SAY ANY VARIATION OF: "Oh, my daughter is a cheerleader. She doesn't have problems like that. Everybody loves her. She's gorgeous. She has no problem with that," SAY THIS:
Tell me more about that. She NEVER compares herself to others? Really, her Friends aren't jealous of her?
ALLOW FOR RESPONSE)
You know, I've found the most gorgeous girls have the biggest problems. You think it would be the girls that have extra weight or acne problems. Really, the most beautiful girls have WORSE problems because everyone's jealous of them they get MORE of it because of that.
------------------------
SAY THIS PART IF THEY SAY YES, THEIR CHILD HAS FACED ANY OF THIS:
Have you found anything to counteract any negative feelings about SELF ESTEEM?
(ALLOW FOR RESPONSE)
SAY THIS TO EVERYONE:
As children grow, it feels like they need PROOF of things. What we have found is it feels like they listen more to peers or social media so WE HAVE MADE A SPECIAL EFFORT to DESIGN this experience to STRENGTHEN not JUST your family bond, but also your children's CONFIDENCE.
Really, portraits on the wall are just another tool in your toolbox so kids SEE with their OWN eyes how naturally beautiful they are…
the way YOU see them.…
…THAT WAY, they will FEEL CONFIDENT
Does that makes sense?
(ALLOW FOR RESPONSE)
Because many children today are JUDGING themselves as not GOOD enough or not something enough --
and that judgy little voice can stay with you for a LIFETIME -
along with your Family Portrait, we will create portraits of your CHILDREN so they feel SEEN - portraits that mirror BACK to them how special and loved they REALLY are...so THEY see themselves as CONFIDENT and BEAUTIFUL.
Imagine if EVERY woman had portraits they LOVE from when THEY were younger - instead of awkward middle school pictures we all hide from?.
Does that feel like something of value to YOU for YOUR child?
(ALLOW FOR RESPONSE)
Thank you so much for sharing that with me - I made notes.
FOR ALL SESSIONS, INCLUDING COUPLES AND AUCTIONS, CONTINUE FROM HERE AND SAY EVERYTHING IN THIS SECTION
Great! ALL of this is ON our website, too, but it's been a minute and this is all the stuff we go over with ALL of our clients, because we feel transparency is important, so let me give you an overview of products and pricing.
so I AM going to be talking for a bit.
Our goal ALWAYS is to create MEANINGFUL art.
Conversations about your family's connection and personalities inspires artwork that SHOWS how your family feels about each other.
You know by now we DO work a little differently than MOST photographers.
EVERYTHING we do is CUSTOM to each client.
We specialize in FINISHED products MEANING wall art for your home and custom designed albums and portrait boxes.
So there is no mistake, AS A PAST CLIENT you are on our VIP LIST, so our normal $600 session fee would be our gift to you.
Other than that, ALL PRODUCTS are purchased separately.
You will ALSO receive a $100 Spending Credit.
THEN if you decide that you want WALL ART, the $100 Spending Credit becomes a $1000 SPENDING CREDIT TOWARD WALL ART.
FOR ANYONE to reserve ANY DATE on our calendar, there IS a $200 REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
Most families LOVE their portraits, and decide to use their holding fee towards ANY OF OUR PRODUCTS.
By way of reminder, our products start with our museum quality hard mounted PRINTS - YOU ALREADY KNOW these are NOT floppy paper prints! They are $495 each, and are less expensive in bundles – the more you purchase, the less you spend on individual portraits.
Our ENTRY level WALL ART starts at $1,500, and goes up from there based on size and finish and if that's your choice, you would have $1000 SPENDING CREDIT.
We offer different products, finishes and sizes so there ARE a variety of price points.
Some families spend $1500 - some spend NORTH of $1500.
We have anything and everything - so what people spend really ranges - it can be as little or as much as you would like.
But there is no MINIMUM or REQUIRED purchase or any OBLIGATION to purchase anything else.
We WANT families to CHOOSE WHAT THEY LOVE in a comfortable way - SO WE have two generous payment plans to help with any breathing room needed - because we know NOBODY really BUDGETS for this.
My vision is for THIS SESSION to be a CUSTOM session in our studio BUT YOU have the option to do this as a LIMITED EDITION SESSION. So let me explain.
Everything that I have told you up to THIS POINT is true of BOTH session TYPES.
First, let me EXPLAIN how our CUSTOM SESSIONS WORK because you DO get to CHOOSE which session type you want.
A CUSTOM session is all about CUSTOM Curated original art, FINISHED products CUSTOMIZED to YOUR style and personality - REALLY DESIGNED to look beautiful in YOUR home, like an interior designer would.
For our CUSTOM SESSION, we OFFER TWO DIFFERENT PRODUCT LINES - LEGACY and DESIGNER.
Our LEGACY PRODUCT LINE portraits INCLUDE THE FRAME, look more like paintings and are the HIGHEST QUALITY, rated to last AT LEAST 250 years.
Our DESIGNER PRODUCT LINE portraits are more modern, printed on metal, glass and canvas, are made in ITALY, include a sleek outer frame, and THEIR QUALITY rating is TO LAST for 150 years.
So with CUSTOM SESSIONS. you have your choice of THOSE FIVE wall art finishes.
You can choose a SINGLE artwork piece or a COLLECTION of portraits.
And, while most families DO come to us for WALL ART, another way to collect our work is bound IN an ALBUM OF AN archival quality available ONLY through professional labs.
Our custom designed handcrafted ALBUMS
are designed to suit every taste
then printed archivally, so they last for many decades.
Our PORTRAIT BOXES are another wonderful way to hold your memories.
What you love about your family is put into PERSONALIZED, handcrafted art that captures a loving moment in time DESIGNED specifically for your home - so the shared love and connection is felt NOW -
- and it will LAST so your GRANDCHILDREN can feel it too!
Your house feels like a home NOW
Your family FEELS even more loved
and EVERY TIME that portrait is SEEN, it feels like a warm hug!
With a CUSTOM SESSION, we help you with what to wear.
If you remember, we create a Design PLAN just for your family using this really slick software that SHOWS you to scale on the walls of YOUR home POSSABILITIES - where these portraits could live.
You will see ideas and options created for other clients. And because it's CUSTOM and WE ARE ALL ABOUT FULL TRANSPARENCY you will have a very clear idea of what your investment COULD be so there are NO SURPRISES - and all of this is done even BEFORE you are photographed
FOR CUSTOM SESSIONS, THERE ARE ADD ONS AVAILABLE, such as STUDIO WARDROBE PROVIDED for the entire family and HAIR and MAKEUP for Mom - THOSE are available for an additional fee.
A CUSTOM session means I will do my thing and create something unique and beautiful of your family, something not average or cookie cutter. So the end result will be LEGACY WALL ART PIECES to be handed down.
Does that sound like a good fit for YOUR FAMILY RIGHT NOW or would you also like to hear about our LIMITED EDITION SESSION OPTION?
(ALLOW FOR RESPONSE)
IF THEY SAY CUSTOM SESSION, CHECK THE BOX BELOW, "PAST CLIENT CUSTOM SESSION"
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
IF THEY WANT TO HEAR ABOUT LIMITED EDITION OPTION, USE THIS WORDING BELOW
LIMITED EDITION OPTION WORDING:
Okay, so let me tell you about our LIMITED EDITION SESSION OPTION.
A FULL CUSTOM SESSION may not be what you NEED OR WANT.
Our LIMITED EDITION SESSION might be a better fit for you right now.
IF you DON'T REALLY WANT CUSTOM PORTRAITS RIGHT NOW, and may only want to use your HOLDING FEE toward a handful of prints
maybe a print for a desk
or to replace a print in a frame you already own
so it will be a shorter session.
You can STILL apply the $200 HOLDING fee to what you purchase.
Our LIMITED EDITION SESSION has its OWN line of products THAT ARE DIFFERENT.
They are rated to last 75 years, so there IS a difference in longevity. Products are still purchased separately and there will be a smaller selection of products.
For instance, for WALL ART, the ONE CHOICE OF FINISH is a CANVAS ART BLOCK and if you choose THAT, your $100 SPENDING CREDIT would still become a $1000 SPENDING CREDIT toward WALL ART.
You CAN purchase a portrait box.
BUT CUSTOM DESIGNED ALBUMS though are NOT AVAILABLE in our LIMITED EDITION PRODUCT LINE.
Our HAIR AND MAKEUP ADD ON is NOT available.
I know that was a lot! But considering the differences -
WHICH sounds like a better fit for you and your family RIGHT NOW
- do you want our full CUSTOM experience,
or would you be happier with a LIMITED EDITION SESSION?
(ALLOW FOR RESPONSE)
IF THEY SAY LIMITED EDITION, CHECK THE BOX BELOW, "PAST CLIENT LIMITED EDITION" FIELD
I understand. Sounds like a LIMITED EDITION session is a better fit and I'll make a note of it.
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
IF THEY SAY CUSTOM SESSION, CHECK THE BOX BELOW, "PAST CLIENT CUSTOM SESSION"
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
ALL of this is ON our website, too, but since it's been a minute and this is all the stuff we go over with ALL of our clients, because we feel transparency is important, let me give you an overview of products and pricing.
so I AM going to be talking for a bit.
Our goal ALWAYS is to create MEANINGFUL art.
Conversations about your family's connection and personalities inspires artwork that SHOWS how your family feels about each other.
You know by now we DO work a little differently than MOST photographers.
EVERYTHING we do is CUSTOM to each client.
We specialize in FINISHED products MEANING wall art for your home and custom designed albums and portrait boxes.
By way of reminder, our products start with our museum quality hard mounted PRINTS - YOU ALREADY KNOW these are NOT floppy paper prints! They are $495 each, and are less expensive in bundles – the more you purchase, the less you spend on individual portraits.
Our ENTRY level WALL ART starts at $1,500, and goes up from there based on size and finish.
We offer different products, finishes and sizes so there ARE a variety of price points.
Some families spend $1500 - some spend NORTH of $1500.
We have anything and everything - so what people spend really ranges - it can be as little or as much as you would like.
But there is no MINIMUM or REQUIRED purchase or any OBLIGATION to purchase anything else.
We WANT families to CHOOSE WHAT THEY LOVE in a comfortable way - SO WE have two generous payment plans to help with any breathing room needed - because we know NOBODY really BUDGETS for this.
My vision is for THIS SESSION to be a CUSTOM Session in our Studio.
BUT YOU have the option to do this as a LIMITED EDITION SESSION. So let me explain.
Everything that I have told you up to THIS POINT is true of BOTH session TYPES.
First, let me EXPLAIN how our CUSTOM SESSIONS WORK because you DO get to CHOOSE which session type you want.
A CUSTOM session is all about CUSTOM Curated original art, FINISHED products CUSTOMIZED to YOUR style and personality - REALLY DESIGNED to look beautiful in YOUR home, like an interior designer would.
For our CUSTOM SESSION, we OFFER TWO DIFFERENT PRODUCT LINES - LEGACY and DESIGNER.
Our LEGACY PRODUCT LINE portraits INCLUDE THE FRAME, look more like paintings and are the HIGHEST QUALITY, rated to last AT LEAST 250 years.
Our DESIGNER PRODUCT LINE portraits are more modern, printed on metal, glass and canvas, are made in ITALY, include a sleek outer frame, and THEIR QUALITY rating is TO LAST at least 150 years.
So with CUSTOM SESSIONS. you have your choice of THOSE FIVE wall art finishes.
You can choose a SINGLE artwork piece or a COLLECTION of portraits.
And, while most families DO come to us for WALL ART, another way to collect our work is bound IN an ALBUM OF AN archival quality available ONLY through professional labs.
Our custom designed handcrafted ALBUMS
are designed to suit every taste
then printed archivally, so they last for many decades.
Our PORTRAIT BOXES are another wonderful way to hold your memories.
What you love about your family is put into PERSONALIZED, handcrafted art that captures a loving moment in time DESIGNED specifically for your home - so the shared love and connection is felt NOW -
- and it will LAST so your GRANDCHILDREN can feel it too!
Your house feels like a home NOW
Your family FEELS even more loved
and EVERY TIME that portrait is SEEN, it feels like a warm hug!
With a CUSTOM SESSION, we help you with WHAT TO WEAR.
If you remember, we create a DESIGN PLAN just for your family using this really slick software that SHOWS you to scale on the walls of YOUR home POSSABILITIES - where these portraits could live.
You will see ideas and options created for other clients.
And because it's CUSTOM and WE ARE ALL ABOUT FULL TRANSPARENCY you will have a very clear idea of what your investment COULD be so there are NO SURPRISES - and all of this is done even BEFORE you are photographed
***********************************
FOR A MODEL SESSION, DECIDE ON A CASE BY CASE BASIS WHETHER TO OFFER STUDIO WARDROBE AS AN OPTION.
IF WE DO OFFER IT, USE THIS WORDING:
FOR CUSTOM SESSIONS, there are ADD ONS AVAILABLE, such as STUDIO WARDROBE PROVIDED for the entire family.
Normally, STUDIO WARDROBE is an additional $250, but for you as MODEL clients, that would be included if you choose a CUSTOM Session.
***********************************
One ADD ON for CUSTOM SESSIONS is HAIR and MAKEUP for Mom - THAT is available for an additional fee.
A CUSTOM Session means I will do my thing and create something unique and beautiful of your family, something not average or cookie cutter. So the end result will be LEGACY WALL ART PIECES to be handed down.
Does that sound like a good fit for YOUR FAMILY RIGHT NOW -- or would you also like to hear about our LIMITED EDITION SESSION OPTION?
(ALLOW FOR RESPONSE)
IF THEY SAY CUSTOM SESSION, CHECK THE BOX BELOW, "MODEL CALL-IF THEY SAY FULL CUSTOM EXPERIENCE"
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
IF THEY WANT TO HEAR ABOUT LIMITED EDITION OPTION, USE THIS WORDING BELOW
LIMITED EDITION OPTION WORDING:
Okay, so let me tell you about our LIMITED EDITION SESSION OPTION.
A FULL CUSTOM SESSION may not be what you NEED OR WANT.
Our LIMITED EDITION SESSION might be a better fit for you right now.
IF you DON'T REALLY WANT CUSTOM PORTRAITS RIGHT NOW, and may only want a handful of prints
maybe a print for a desk
or to replace a print in a frame you already own
so it will be a shorter session.
SAY THIS ONLY IF YOU ARE ASKING FOR A HOLDING FEE FOR THIS MODEL SESSION!
You can STILL apply the $200 HOLDING fee to what you purchase.
Our LIMITED EDITION SESSION has its OWN line of products THAT ARE DIFFERENT.
They are rated to last 75 years, so there IS a difference in longevity. Products are still purchased separately and there will be a smaller selection of products.
For instance, for WALL ART, the ONE CHOICE OF FINISH is a CANVAS ART BLOCK.
You CAN purchase a Portrait Box.
BUT CUSTOM DESIGNED ALBUMS are NOT AVAILABLE in our LIMITED EDITION PRODUCT LINE.
Our HAIR AND MAKEUP ADD ON is NOT available.
I know that was a lot! But considering the differences -
WHICH sounds like a better fit for you and your family RIGHT NOW -
Do you want our full CUSTOM experience,
or would you be happier with a LIMITED EDITION SESSION right now?
(ALLOW FOR RESPONSE)
IF THEY SAY LIMITED EDITION, CHECK THE BOX BELOW, "MODEL CALL-IF THEY SAY LIMITED EDITION" FIELD
I understand. Sounds like a LIMITED EDITION session is a better fit and I'll make a note of it.
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
IF THEY SAY CUSTOM SESSION, CHECK THE BOX BELOW, "MODEL CALL-IF THEY SAY FULL CUSTOM EXPERIENCE"
THEN GO TO "YOUNGEST CHILD-FIRST CALL" FIELD
(THIS IS USED FOR AUCTIONS AND REGULAR INQUIRIES, TOO)
Great! This is ON our website, but we feel transparency is important so let me give you an overview of products and pricing so you know.
so I AM going to be talking for a bit.
Our style of work has a modern, timeless feel that looks beautiful in classic or modern interiors.
Our goal ALWAYS is to create MEANINGFUL art. That starts with conversations like this, about your most valuable possession, your relationships.
Together we will discover your connection and personalities, and that will inspire artwork that shows the heart of the love your family feels for each other and brings YOU the most joy on your walls every day.
Do those things feel important to you?
(ALLOW FOR RESPONSE)
So we DO work a little differently than MOST photographerss - we specialize in FINISHED products. That means wall art for your home and custom designed albums and portrait boxes. And EVERYTHING we do is CUSTOM to each client.
FOR INQUIRIES PAYING A SESSION FEE SAY THIS:
Your $600 SESSION FEE pays for your PORTRAIT and ORDERING session, RETOUCHING and then $500 of that becomes a SPENDING CREDIT that covers a 10" fine art portrait, which IS a beginning size.
To reserve your session DATE ON OUR CALENDAR, your SESSION fee would be due today.
ADDITIONAL PRODUCTS are purchased separately.
As far as PRODUCTS, our lowest priced option is our museum quality hard mounted PRINTS - these are NOT floppy paper prints! They start at $495 each, and are less expensive in bundles – the more you purchase, the less you pay.
Our ENTRY level WALL ART starts at $1,500, and goes up from there based on size and finish and if YOU choose WALL ART, your $500 SPENDING CREDIT will become a $1000 WALL ART CREDIT.
SKIP DOWN TO
START HERE WITH INQUIRY:
FOR AUCTIONS SAY THIS:
As I mentioned, your GIFT CERTIFICATE covers your session, valued at $600 AND a 10" fine art portrait, which IS a beginning size.
ADDITIONAL PRODUCTS are purchased separately.
Now, the REFUNDABLE holding fee - did you get a chance to read about that?
(ALLOW FOR RESPONSE)
I understand. To reserve ANY type of session ON OUR CALENDAR, we ask for our normal SESSION fee, which is $600.
You have a GIFT CERTIFICATE that covers that session fee, so you don't have to pay that.
There IS a $200 FULLY REFUNDABLE holding fee that we would TAKE TODAY to hold your date, to avoid “no shows” since we reserve the studio for one family at a time.
YOU get to CHOOSE how you want to use it.
Most families LOVE their portraits, and decide to use their holding fee towards ADDITIONAL PRODUCTS.
But you COULD come and be photographed and decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
Our lowest priced option is our museum quality hard mounted PRINTS - these are NOT floppy paper prints! They start at $495 each, and are less expensive in bundles – the more you purchase, the less you pay.
Our ENTRY level WALL ART starts at $1,500, and goes up from there based on size and finish and if YOU choose WALL ART, your $200 holding fee will become a $1000 WALL ART SPENDING CREDIT.
START HERE WITH INQUIRY
(CONTINUE HERE FOR AUCTIONS):
We offer different products, finishes and sizes so there ARE a variety of price points.
Some families spend $1500 - some spend NORTH of $1500.
We have anything and everything - so what people spend really ranges because everything that we do is custom - it can be as little or as much as you would like. The more you purchase, the less you spend on individual portraits.
But there is no MINIMUM or REQUIRED purchase or any OBLIGATION to purchase anything else.
We WANT families to get what THEY want in a comfortable way - SO WE have two generous payment plans to help with any breathing room needed - because we know NOBODY really BUDGETS for this.
We DO offer YOUR CHOICE of TWO different TYPES of sessions, a CUSTOM SESSION or a LIMITED EDITION SESSION. Everything that I have told you up to now is true of both sessions.
First, let me tell you about our CUSTOM SESSION where we create CUSTOM original art DESIGNED JUST FOR YOU, FINISHED products something no one else can CREATE -
It's curated to fit YOUR style and personality perfectly DESIGNED to look beautiful in YOUR home, like an interior designer would.
Our studio specializes in FINISHED, ready-to-display wall pieces in different finishes AND handcrafted albums and portrait boxes of an archival quality available only through professional labs.
For our CUSTOM SESSION, we have YOUR CHOICE of TWO DIFFERENT PRODUCT LINES LEGACY and DESIGNER.
Our LEGACY line WALL ART portraits look more like paintings and are rated to last AT LEAST 250 years.
Our DESIGNER line WALL ART portraits are more modern, printed on metal, glass and canvas.
So with CUSTOM SESSIONS, you have your choice of THOSE FIVE wall art finishes.
You can choose a SINGLE artwork piece or a COLLECTION of portraits.
And, while most families DO come to us for a CUSTOM SESSION for WALL ART, another way to collect our work is bound in a custom handcrafted ALBUM,
designed to suit every taste
then printed archivally with museum quality, so they last for many decades.
In addition, our PORTRAIT BOXES are a wonderful way to hold your memories.
What you love about your family is put into PERSONALIZED, handcrafted art that captures a loving moment in time DESIGNED specifically for your home - so the shared love and connection is felt NOW
- and it will last so your GRANDCHILDREN can feel it too!
Your house feels like a home NOW
Your family FEELS even more loved
and EVERY TIME that portrait is SEEN, it feels like a warm hug!
Mindy will help you figure out what to wear, show you ideas and options she’s created for other clients.
She will create a Custom Design PLAN just for your family using this really slick software so we can SHOW you to scale on the walls of YOUR home possibilities - where these portraits could live - and because MINDY IS ALL ABOUT FULL TRANSPARENCY you will have a very clear idea of what your investment could be so there are NO SURPRISES and all of this is done even before you are photographed
For our CUSTOM SESSION, ADD ONS, such as STUDIO WARDROBE PROVIDED for the entire family and HAIR and MAKEUP for Mom are available for an additional fee.
MOST CLIENTS who contact us are not looking for an average or cookie cutter MALL experience.
They want EXCEPTIONAL portraits, an ARTIST to create something unique and beautiful of their family.
For THESE clients, portraits are VERY important, so they see value in creating LEGACY WALL ART PIECES to be handed down,
So they seek us out and pay our $600 CUSTOM SESSION FEE and commission us to create WALL ART - and they have ALL of our PRODUCT OPTIONS available to them.
Most families who commission us don't HAVE Wall Art of their family that they love - but they decide it's something they DO WANT,
so we make sure they have the full CUSTOM SESSION experience
with our entire line of products available to them, FIVE wall art finishes, custom-designed albums, anything and everything.
FOR AUCTION, SKIP TO LIMITED EDITION OPTION WORDING FOR AUCTIONS:
SAY THIS FOR INQUIRIES ONLY
Does that sound like a good fit for the type of FAMILY PORTRAIT EXPERIENCE you are looking for or would you also like to hear about our LIMITED EDITION SESSION OPTION?
(ALLOW FOR RESPONSE)
IF THIS IS A MULTIGEN, SAY THIS
Your AUCTION GIFT CERTIFICATE is strictly for your IMMEDIATE family, but you do have the option to upgrade this session to a MULTIGENERATIONAL SESSION, which is what sounds like would be the best fit for what you are looking for. Is that what you have an interest in doing?
(ALLOW FOR RESPONSE)
IF THEY SAY YES TO MULTIGEN, GO TO
NEXT SECTION "IF THEY SAY FULL CUSTOM EXPERIENCE
IF THEY SAY NO TO MULTIGEN, USE LIMITED EDITION OPTION WORDING BELOW
LIMITED EDITION OPTION WORDING FOR AUCTIONS:
Okay, so let me tell you about our LIMITED EDITION SESSION OPTION. Some who come to us are just not interested in a FULL CUSTOM SESSION. They just want to use their AUCTION GIFT CERTIFICATE for the ONE included portrait.
So we also offer a LIMITED EDITION SESSION for those that may only want that ONE PRINT or for a handful of prints
maybe a print for a desk
or to replace a print in a frame they already own
so it's just a few portraits to choose from and a shorter session with simple poses and styling.
Our LIMITED EDITION SESSION has its OWN line of products, which are rated to last 75 years, so there IS a difference in longevity. Products are still purchased separately and there IS a smaller selection.
For instance, for WALL ART, the ONE CHOICE OF FINISH is a CANVAS ART BLOCK and if you choose WALL ART, your $200 HOLDING FEE can still become a $1000 SPENDING CREDIT toward WALL ART, so it DOES keep all of your options open.
SKIP TO
CONTINUE HERE FOR ALL:
LIMITED EDITION OPTION WORDING FOR INQUIRIES:
Okay, so let me tell you about our LIMITED EDITION SESSION OPTION. Some who come to us are just not interested in a FULL CUSTOM SESSION.
So we also offer a LIMITED EDITION SESSION for those that may only want that ONE PRINT or for a handful of prints
maybe a print for a desk
or to replace a print in a frame they already own
so it's just a few portraits to choose from and a shorter session with simple poses and styling.
Our LIMITED EDITION SESSION has its OWN line of products, which are rated to last 75 years, so there IS a difference in longevity. Products are still purchased separately and there IS a smaller selection.
For instance, for WALL ART, the ONE CHOICE OF FINISH is a CANVAS ART BLOCK and if you choose WALL ART, your $500 SPENDING CREDIT can still become a $1000 SPENDING CREDIT toward WALL ART.
CONTINUE HERE FOR ALL:
You CAN purchase a portrait box.
but HAIR AND MAKEUP or our STUDIO WARDROBE are NOT available.
We DO provide visual clothing suggestions.
I know that was a lot! But considering the differences -
WHICH sounds like a better fit for you and your family RIGHT NOW
- do you want our full CUSTOM experience,
or would you be happier with a LIMITED EDITION SPECIAL EVENT SESSION?
(ALLOW FOR RESPONSE)
REFER TO ARTIST PROJECT 8B BELOW FOR "PRICE LIST" OR "CHEAP" OBJECTION HANDLERS.
IF ANSWER IS MINIMIZING
OR "We just want a few"
OR "We just want digitals"
or "No, we're thinking more of like smaller prints"
or "no we just want the soft copy"
RESPOND WITH:
I understand. Sounds like a LIMITED EDITION session is a better fit.
The best thing is you will have our LIMITED EDITION product LINE options available which include the hard mounted prints - and of course you will see them in person at your PORTRAIT SESSION.
So while you may want only a handful of prints, which is COMPLETELY okay, if you DO decide you want MORE THAN that, you will have the option to choose ANY other product in our LIMITED EDITION LINE, such as WALL ART or a portrait box.
While we do specialize in wall art and Fine Art finished products, digital files are available.
FOR OUTDOOR FALL PORTRAIT PARK STUDIO ARTIST PROJECT ONLY
Your SESSION fee of $200 takes the date and time OFF the calendar for other clients.
It is NON-refundable.
FOR INDOOR STUDIO ARTIST PROJECT/AUCTIONS ONLY
Your HOLDING fee of $200 takes the date and time OFF the calendar for other clients. After 48 hours, it is NON-refundable.
FOR INQUIRIES ONLY
Your SESSION fee of $600 takes the date and time OFF the calendar for other clients. After 48 hours, it is NON-refundable.
Are you comfortable scheduling your session NOW - BOOKING in your date and paying the fee?
(ALLOW FOR RESPONSE)
IF THEY SPECIFICALLY ASK ABOUT DIGITALS
Yes, that's an option as well. We specialize in wall art and the production of Fine Art finished products, but we do make digital files available.
SAVE FOR FUTURE WHEN THERE IS NO LIMITED EDITION OPTION:
There are people that are going to be like, well, I just want that the other thing.
Okay. Well, you know, I totally understand that.
As photographers what we have really realized is there has been a dividing into two areas, those that are DIY and people that love full service.
So we understand that not everybody needs this level of service. And so for the DIYers that just want to do it themselves we’re just overkill.
Time poverty is real. It’s real for everybody
Our clients are people that do NOT have a
ton of time and they need it to PERFECTION and they want an expert to handle it and give them guidance through the process so in the end it's just the BEST experience for their family. So those that want a full service experience from concept planning of the session to
final delivery of fully polished, finished beautiful art., and that’s who we tend to attract.
So if you are a DIY person, you know what? There’s a million people that can do that for you. You don’t need us for that.
So nobody needs us, but if they want us, this is how we work. And we’re so excited you’re here. We know you will love it. It’s not for everybody - it’s not inexpensive, but it’s completely and totally worth it.
You may want only a few, which is COMPLETELY okay, if you DO decide you want MORE THAN that, you will have the option to choose ANY other product in our LIMITED EDITION LINE, such as WALL ART or a LIMITED EDITION portrait box and digital files are available for purchase SEPARATELY.
Your HOLDING fee of $200 takes the date and time OFF the calendar for other clients. After 48 hours, it is NON-refundable.
Next, we will BOOK in your date, but I wanted to ask a question first
(SKIP TO ASKING ABOUT YOUNGEST CHILD)
IF THEY SPECIFICALLY ASK ABOUT DIGITALS
Yes, that's an option as well. We specialize in wall art and the production of Fine Art finished products, but we do make digital files available.
I understand. Sounds like a LIMITED EDITION session is a better fit.
You may want only a few prints, which is COMPLETELY okay.
BUT if you DO decide you want MORE THAN that, you will have the option to choose ANY of the products in our LIMITED EDITION LINE, such as WALL ART or a LIMITED EDITION Portrait Box
and digital files are available for purchase SEPARATELY.
SAY THIS ONLY IF YOU ARE ASKING FOR A HOLDING FEE FOR THIS MODEL SESSION!
Your HOLDING fee of $200 takes the date and time OFF the calendar for other clients. After 48 hours, it is NON-refundable.
Next, we will BOOK in your date, but I wanted to ask a couple of questions first.
(SKIP TO "YOUNGEST CHILD-FIRST CALL" FIELD.)
IF THEY SPECIFICALLY ASK ABOUT DIGITALS
Yes, that's an option as well. We specialize in wall art and the production of Fine Art finished products, but we do make digital files available.
OKAY, GREAT
So let me ask:
How do you want to enjoy these portraits? Are you thinking about something for your wall?
(ALLOW FOR RESPONSE)(EXAMPLE: If they said, "Oh, yeah, I would love to do a wall art for my room. And then we may be interested in an album too"
Awesome.
Where in your home are you thinking to display these?
(ALLOW FOR RESPONSE)
That's great -
As I said before, I will create what I need, but also create something unique and beautiful of your family, so the end result will be LEGACY WALL ART PIECES, whatever you decide you want.
You COULD decide that you want an ALBUM, or a PORTRAIT BOX - just remember, when you purchase Wall Art, you can add on a box or an album at 50% off!
IF THEY ASK ABOUT DIGITALS
You’ll absolutely have them, because anything printed, anything that goes on the wall or in an album or box, you’re going to have those MATCHING digital files to be able to share on screens, you’ll be able to email them, you’ll be able to post them on social media.
And we will take care of all of the printing to make sure that it is to perfection. For portraits 30” and above, albums and portrait boxes, printable files are included.
OKAY, GREAT
So let me ask:
How do you want to enjoy these portraits? From what I am hearing, it sounds like you want Wall Art to remember this stage in life? Have I got that right?
(ALLOW FOR RESPONSE)
(EXAMPLE: If they said, "Oh, yeah, I would love to do a wall art for my room. And then we may be interested in an album too"
Awesome.
Where in your home did you say you were thinking to display these?
(ALLOW FOR RESPONSE)
That's great - just so you know your options, our portrait boxes and bespoke albums are SO SPECIAL When you purchase wall art, and add on a box or an album, those are 50% off!
Remember, about a week after your PORTRAIT SESSION, you'll have your ORDERING SESSION, where you and your partner will purchase what you love.
During your DESIGN SESSION, we will show you design possabilities on your walls.
Mindy wants to create MEANINGFUL PORTRAITS of who you guys REALLY are, so next let me ask a question or two about the kids.
IF THEY ASK ABOUT DIGITALS
You’ll absolutely have them, because anything printed, anything that goes on the wall or in an album or box, you’re going to have those MATCHING digital files to be able to share on screens, you’ll be able to email them, you’ll be able to post them on social media. And we will take care of all of the printing to make sure that it is to perfection. For portraits 30” and above, albums and portrait boxes, printable files are included.
OKAY, GREAT
So let me ask:
How do you want to enjoy these portraits? From what I am hearing, it sounds like you want Wall Art to remember this stage in life? Have I got that right?
(ALLOW FOR RESPONSE)
WALL ART
If they said, "Oh, yeah, I would love to do a wall art for my room. And then we may be interested in an album too"
Awesome. That's so smart. Our families LOVE their portraits, and you're probably going to LOVE yours too.
(SAY THIS FOR ARTIST PROJECT ONLY)
Since you are wanting to create something for your walls the best thing is your $100 Spending Credit becomes a $1000 credit toward Wall Art.
(SAY THIS FOR INQUIRIES ONLY)
Since you are wanting to create something for your walls the best thing is your $500 Spending Credit becomes a $1000 credit toward Wall Art.
(SAY THIS FOR AUCTIONS ONLY)
Since you are wanting to create something for your walls the best thing is your $200 HOLDING FEE becomes a $1000 Spending Credit toward Wall Art.
(CONTINUE HERE FOR EVERYONE)
Where in your home did you say you were thinking to display these?
(ALLOW FOR RESPONSE)
That's great - just so you know your options, our portrait boxes and bespoke albums are SO SPECIAL When you purchase wall art, and add on a box or an album, those are 50% off!
Some families want to decorate their home with big, beautiful wall art, in MULTIPLE rooms even.
They add on a gorgeous album or Portrait Box.
So there's really a RANGE of what you might spend.
But truly, we've got something for everyone.
While we do specialize in Wall Art and Fine Art finished products, digital files are available.
We want to be sure you know what happens EVERY step of the way, so let's go over that.
Next I will schedule your PLANNING CALL with Mindy so we can create your custom designs.
Your PORTRAIT SESSION will be fun and easy - we will schedule that today.
After your Portrait Session, you will see and touch samples of EVERYTHING - our five wall art finishes, our albums and portrait boxes - so you will know what you like.
About a week after your PORTRAIT SESSION, you'll have your ORDERING SESSION, where you and your partner will purchase what you love.
what feels perfect - not too big, not too small, just right.
We will guide you by showing you design options on your walls. This will be the time to decide what to keep for yourself. It will be super easy.
IF THIS IS A MULTIGEN SESSION, SKIP TO SAY THIS JUST FOR MULTIGEN SESSION:
FOR OUTDOOR FALL PORTRAIT PARK STUDIO ARTIST PROJECT ONLY
Now, the $200 SESSION fee -
Typically, to reserve AN OUTDOOR PORTRAIT PARK session ON OUR CALENDAR, we ask for our normal SESSION fee, which is $1200.
But for this Artist Project, the $200 SESSION fee HOLDS YOUR DATE and covers EVERYTHING you need - planning, designing your session together, creating designs for your home, photographing and creating a variety of portraits of your WHOLE family, your Ordering Session, retouching, and goes toward whatever you purchase - as well as your $100 becomes a $1000 spending credit toward Wall Art.
Your SESSION fee takes your dates and times off the calendar for other clients.
It is NON-refundable.
THEN MOVE A FEW SENTENCES DOWN IN THIS SAME FIELD TO "SAY THIS TO EVERYONE."
FOR INDOOR STUDIO ARTIST PROJECT/AUCTIONS)
Now, the $200 HOLDING fee -
Typically, to reserve ANY type of session ON OUR CALENDAR, we ask for our normal SESSION fee, which is $600.
But for this Artist Project, the $200 HOLDING fee HOLDS YOUR DATE and covers EVERYTHING you need - planning, designing your session together, creating designs for your home, photographing and creating a variety of portraits of your WHOLE family, your Ordering Session, retouching, and goes toward whatever you purchase - as well as your $100 becomes a $1000 spending credit toward Wall Art.
Your HOLDING fee takes your dates and times off the calendar for other clients. After 48 hours, it is NON-refundable.
SAY THIS TO EVERYONE:
There are a few other details, but before I get into those:
Are you comfortable scheduling your session NOW and paying the HOLDING (or SESSION) fee to book in your date?
(ALLOW FOR RESPONSE)
IF THEY SAY YES, THEY'RE READY:
That's awesome! Your family is the perfect fit for this project, and I'm happy to welcome you!
(CONTINUE HERE FOR INQUIRIES)
Now, your $600 SESSION fee covers EVERYTHING you need - planning, designing your session together, creating designs for your home, photographing and creating a variety of portraits of your WHOLE family, your Ordering Session, retouching, as well as gives you that $500 Spending Credit - and if you choose something for your walls, that $500 becomes a $1000 spending credit toward Wall Art.
Your session fee takes your dates and times off the calendar for other clients. After 48 hours, it is NON-refundable.
There are a few other details, but before I get into those:
Are you comfortable scheduling your session NOW and paying the session fee? Are you ready to book in your date?
(ALLOW FOR RESPONSE)
IF THEY SAY YES, THEY'RE READY:
That's awesome!
SAY THIS JUST FOR MULTIGEN SESSION:
Any session which has 3 or more ADULTS we allow about two hours for so we can take photos not just of the group, but ones like of you with your mom and daughter, etc. So this is what we would considered a MULTIGENERATIONAL/EXTENDED FAMILY SESSION. That IS what you are thinking of, right?
(ALLOW FOR RESPONSE)
Do you think there might be others in your family who might want to order portraits of their own?
(ALLOW FOR RESPONSE-MAKE SURE TO TYPE IN THE VARIANT NOTES AT THE END JUST THE NAMES OF THOSE THAT MIGHT WANT PORTRAITS.)
So what's great about booking a MULTIGENERATIONAL SESSION is that
we offer POOL YOUR RESOURCES PRICING.
As long as ALL the ORDERING SESSIONS are held within one week of each other, PRODUCTS PURCHASED are as much as 50% off after your INITIAL Wall Art purchase.
Each FAMILY can order whatever they want and there is no additional fees for each having their own ordering session. Does that sound like a good fit for what you are looking for?
(ALLOW FOR RESPONSE)
Let me explain about the MULTIGENERATIONAL SESSION fee -
To reserve this type of session ON OUR CALENDAR, we ask for our normal SESSION fee which is $1200, $1000 of which is a SPENDING CREDIT.
This SESSION fee covers EVERYTHING you need - planning, designing your session together, creating designs for your home, photographing and creating a variety of portraits of your WHOLE family, MULTIPLE ORDERING Sessions, retouching - NOT JUST FOR YOU but FOR EACH FAMILY UNIT.
What's so great about it is that you not only have YOUR $1000 SPENDING CREDIT toward whatever you choose, if you choose WALL ART, we will match that, so you will have A $2000 SPENDING CREDIT towards Wall Art. How does that sound?
(ALLOW FOR RESPONSE)
Your SESSION fee takes the date and time off the calendar for other clients. After 48 hours, it is NON-refundable.
There are a few other details, but before I get into those:
Are you comfortable scheduling your session NOW and paying the $1200 SESSION fee? Are you ready to book in your date?
(ALLOW FOR RESPONSE)
IF THEY SAY YES, THEY'RE READY:
That's awesome! Your family is the perfect fit for this project, and I'm happy to welcome you!
IF THEY SAY NO TO A MULTIGEN SESSION:
I understand. This Artist Project is really intended for a portrait session of your IMMEDIATE FAMILY and has a $200 HOLDING fee takes the date and time off the calendar for other clients. After 48 hours, it is NON-refundable.
Would you like to move forward with that TYPE of SESSION?
(ALLOW FOR RESPONSE)
That's awesome! Your family is the perfect fit for this project, and I'm happy to welcome you!
IF THEY ASK ABOUT DIGITALS
You’ll absolutely have them, because anything printed, anything that goes on the wall or in an album or box, you’re going to have those MATCHING digital files to be able to share on screens, you’ll be able to email them, you’ll be able to post them on social media. And we will take care of all of the printing to make sure that it is to perfection. For portraits 30” and above, albums and portrait boxes, printable files are included.
I completely understand. I know what's it's like to be caught between paydays.
OR IF THEY SAY THEY CAN'T PICK A DATE TODAY
The thing is that we ONLY have a few sessions left open to book in for this project.
In fairness to ALL of our clients, we do not hold slots open.
They are booked first come, first served.
So you are welcome to call me back when you are able to pay your holding fee (or "TOMORROW to choose a date"), but just know that I cannot guarantee that we will have ANY OPEN SLOTS because I have other calls scheduled after yours.
Let's go ahead and schedule a follow-up call so you KNOW you have a place on my calendar.
What date/time works for you?
SET A DATE/TIME TO FINISH THE CALL
.
So I am going to be honest and tell you that at this point in our conversation, MOST people are ready to move forward - and it is first come, first served
We have a finite number of time slots right now, and if we don't book YOU in one of those, then it's open for the next person I speak to.
IF IT IS JUST that you're unsure of the DATE itself, paying the HOLDING FEE reserves you a SESSION SLOT regardless of the specific DATE.
So if that's the case, then we could choose a DATE now, take the HOLDING FEE to reserve your SESSION SLOT, and then you can speak to your husband this evening - and if that date DOES NOT work, call me back tomorrow and we can PICK A NEW DATE.
How do you feel about that?
(ALLOW FOR RESPONSE)
IF THEY ANSWER AND THAT DOES NOT SEEM LIKE THE PROBLEM, THEN SAY:
BUT if it's something else - you know, we DO give people a heads up in the letter, email AND TEXT to FIRST discuss this with their spouse.
So if people hesitate at THIS point, it's usually because they have concerns about something ELSE - and that's okay!
Like sometimes they are concerned about what everything is going to cost. Is that something YOU are concerned about?
Would you be willing to share with me what's making you hesitate?
(ALLOW FOR RESPONSE)
I guess I should probably make sure - if we could address that concern is this even something that you would LIKE to do - or is it best to pass this on to another family?
(ALLOW FOR RESPONSE)
IF THEY SAY THEY DO WANT A SESSION, BUT STILL NEED TO SPEAK TO SPOUSE:
You are welcome to call me back TOMORROW, but just know that I cannot guarantee that we will have ANY OPEN SLOTS because I have other calls scheduled after yours.
We could go ahead and schedule a follow-up call so you KNOW you have a place on my calendar.
What date/time works for you for that follow-up call?
SET A DATE/TIME TO FINISH THE CALL.
THEN SAY:
Let me know if you have any other questions. Feel free to call or text if you do.
We would love to photograph you if you decide to move forward!
Thank you for asking about a price list - we have an Investment page on our website. Did you see that?
(ALLOW FOR RESPONSE)
So you want to know how much you might spend, right?
Everything we do is custom. We create designs specifically for your home.
There is no minimum or required purchase.
Our print products start at $495.
Our Wall Art starts at $1,500.
We have people who spend $1500. We have people who spend $20,000.
So if you are asking how much you COULD spend, then I would say anywhere from $1500 to $20,000 is typical.
Does this sound like it's within your budget and what you are thinking about for your session?
ARTIST PROJECT - IF THEY PERSIST:
We offer five different finishes and right now, we don't know WHICH ONE is your favorite.
We don't know how it's going to be framed.
We don't know what size is best for your home.
We don't know how many people are in your family.
So can you understand why I don't know what the FINAL price is going to be - because everything that we do is custom.
(ALLOW FOR RESPONSE)
So to tell you what our ARTIST PROJECT is all about, we're offering the gift of a $600 session
and a $100 spending credit towards any product, and prints start at $495 but are less per print in bundles.
For those that want Wall Art, that $100 becomes a $1000 spending credit to use toward the Wall Art of your choice!
Most people do use that spending credit towards a collection of their favorites or larger sizes for the wall, and as I said, wall art starts at $1500 and goes all of the way up to $20,000.
Now the $20,000 piece is as big as your couch, so that's not right for most people, but that's as big as we can go.
This is just so you know it can be as little or as much as you would like. No one knows what they will end up loving, so you'll be able to make that choice after you see the final products and discover what the ideal is for you.
If you'd like to go with a handful of prints, we do have archival hard mounted prints, that's fine too. You will have a $100 spending credit that can be used toward that.
Most people that have come through our Artist Project have taken advantage of the $1000 Wall Art credit because they want art of their family displayed on the walls of their home.
So you can use that towards one portrait or a collection of your favorites and larger pieces, because you'll for sure love more than just one, and most people like it to be larger than the starting size.
You don't have to make any decisions until after the Portrait Session when you see your final portraits. I mean, how could you decide anything ahead of time anyway, right? You need to see them!
We also offer generous payment plans that help with any kind of financial breathing room you might need for anything else you'd like to have.
But it's totally up to you - you'll know what's perfect for you when you can see it with your own eyes.
*************OLD WORDING
Our portraits begin at $500 for a mounted, heirloom quality fine art print. While it is lovely, it is only a taste of what you can do, and only the beginning of what is possible.
- there is no required or minimum purchase, just so you know.
Our wall art is custom and museum quality - really legacy artwork rated to last over 150 years, so it will last long enough for your grandchildren to enjoy it.
Entry level wall art starts at around $1500.
Some families spend that -- some spend 3,000-4.000 -- some spend 7,000-8,000. The largest portrait we can create and the highest collections go up to $20,000, so if you want the moon, I want you to know we CAN do that.
As I said, there is no required or minimum purchase. What you choose to spend is completely up to you.
But what we'll do, when we get to that point in the process is I'm gonna have you guys take pictures of your walls, and we have this really awesome software that allows you to upload your wall snapshots straight to me sized to scale.
What I don't want to happen is that you invest all this time, energy and money, and then we get a portrait that's too big or too small for your wall.
How does that sound?
******************MORE OLD WORDING
What we do is custom. Think of it like if you wanted to purchase carpet. To get an accurate quote, you would need a professional who might measure the room, ask you about the foot traffic so they could recommend a grade of floor covering and maybe even a pad - but ultimately the final cost would depend on what kind of flooring you like - the quality, the color, the size of the room. In a similar way, we can provide you with starting prices but what you end up spending, is dependent on the products you choose, the finish you choose, where it’s going to live in your home. That’s why we do a design session so we can give you a firmer range on what you might end of spending. Does that make sense?
Yes, that's an option as well. We specialize in wall art and the production of Fine Art finished products, but we do make digital files available .
IF THEY PERSIST WHEN THEY ASK ABOUT DIGITALS, SAY THIS:
You’ll absolutely have them, because anything that goes on the wall or in an album or box,
you’re going to have those digital files to be able to share on screens,
you’ll be able to email them,
you’ll be able to post them on social media.
And we will take care of all of the printing to make sure that it is to perfection.
IF THEY KEEP PERSISTING, SAY THIS:
I'm curious. Why do you want just digitals? In the past, have you just gotten the digitals from a portrait session?
(ALLOW FOR RESPONSE)
If YES:
What did you do with those?
(ALLOW FOR RESPONSE)
Sometimes when people ask about getting digitals what they are really asking is can I get the digitals cheaper and just print it myself and have the same thing.
Is that what you are thinking?
(ALLOW FOR RESPONSE)
What we have found with those that just got digitals in the past never did ANYTHING with them - maybe print a few 4x6's - so the money they spent on them ends up being a waste - or worse, they lose them on their hard drive. It doesn't end up as beautiful wall art on their wall for their children to enjoy. The way we think of it is that the world is filled with disposable imagery, like Facebook - gone tomorrow never to be seen again.
So the short answer is YES, you absolutely can get DIGITALS with a LIMITED EDITION SESSION.
But here's the thing I want to make sure you know - if you print yourself, consumer level labs available to you don't offer ANY guarentee and the products are not archival. Once you pay Walgreens they don't guarentee how long the print will last and consumer level prints start to fade right away.
In contrast, as portrait artists, we only order from professional labs that are not available to consumers. We have chosen to produce only ARCHIVAL QUALITY PRODUCTS.
We help our clients get legacy portraits that stand the test of time so their grandchildren will enjoy them.
Would something like that be important to you?
or Is the price the most important thing to you about the photos for you?
(ALLOW FOR RESPONSE)
IF THEY SAY PRICE
Sounds like our LIMITED EDITION SESSION would be the best choice for you.
I understand. You know, we understand that the wall art we create may not be the choice for everyone. We do have options to fit any budget and that is discussed in more detail later.
You HAVE a gift certificate so we DO have other options, packages that are less focused on wall art. That is something that Mindy will discuss with you on the planning call.
Are you good with that?
(ALLOW FOR RESPONSE)
ARTIST PROJECT ONLY - IF THEY ARE A BAD FIT, OPT THEM OUT AT THIS POINT AND ADD NOTES TO THE FIELD "VARIANT PROCESS NOTES" AT END
I have so enjoyed learning more about your family!
As I mentioned, we are still gathering information so that we can make our final selections.
Once we do, if you're selected, we will get back in touch with you NEXT WEEK.
Thanks again and have a great day!
ARTIST PROJECT ONLY - IF THEY ARE A GOOD FIT AND WE WANT TO MOVE FORWARD
I really feeling like your family would be a PERFECT fit for this project!
How do YOU feel about that? Do YOU feel like this is a good fit?
(ALLOW FOR RESPONSE)
IF THEY SAY YES:
I love what you’ve told me so far - I would love to gift your family our $500 wall art credit in addition to your complimentary session. Does that work for you guys?
(ALLOW FOR RESPONSE)
Unfortunately, we have a limit of how many families we can photograph for this project over the next few weeks… (hesitate as if thinking)
I'd love to get your session set up today so you don't miss out, but before we do that, I just want to take a few notes about your children for our Portrait Artist.
IF THEY SAY NO, THAT THEY NEED TO TALK TO THEIR HUSBAND:
I understand...the thing is there are a limited number of sessions and the spaces are going really fast - I'd hate for you to miss out. What we could do is pick what you think's best now, get you all booked in, and that way we know that you've got a slot.
And then if you speak to hubby tonight and for any reason you need to change it, just call me back tomorrow and we can wiggle that session around for you.
How does that sound?)
I understand. You know, we understand that the wall art we create may not be the choice for everyone. We do have options to fit any budget and that is discussed in more detail later.
Let’s look and make sure that we have exactly what it is that you need.
and that is what I will plan for - we do a planning session before we shoot anything,
I will go over those prices before I pick up a camera. So, you are going to know ahead of time.
I do specialize in a finished fine art products, so that means art for the wall or albums.
Anything that’s a wall art piece, that’s all going out framed and installed.
Are you good with that?
(ALLOW FOR RESPONSE)
(AT THIS POINT, choose whether they are a GOOD OR BAD, and use the language in the check boxes below.)
GOOD FIT? Check that box below and use that language to OPT THEM INTO THE ARTIST PROJECT.
BAD FIT? Check that box below and use that language to OPT THEM OUT.
RED FLAGS TO OPT THE PERSON OUT
1. Over explanation of true financial hardships
2. Need to borrow a car or get a ride to get there
3. Need to borrow a credit card from anyone other than spouse
4. No kids in age range
5. Needing to hide it from Dad
6. Mom wants modeling shots
7. Dad in prison, nice gift for him - “dad is out of state” until we dive a bit deeper.
8. Not working or looking for a job
9. Anyone other than grandma trying to book, such as for a THEMED Session, Fairy, Child Only Session (Parent must attend also)
10. "I want to start a portfolio” thing.
11. "We always do this, every holiday, like Christmas, Valentine’s, Easter, Summer, Fall Pics.”
12. Wife/Husband is on disability
13. FROM PLATINUM: On the lead form, ”How long or have you ever had a professional portrait taken of your family?” really pay attention to when they say every "2 to 3 years" or "Recently." These have been 0 but I have managed to keep the RBD.
IF THEY DON'T PASS ON IT:
I understand...I should let you know we have a limited number of sessions and there are only a few left.
To make sure you don't miss out, what we could do is pick what you think is the best date NOW, get you all booked in, and that way we know that you've got a slot.
And then if you speak to your hubby tonight and you need to change it, just be sure to call me back tomorrow so we can wiggle that session around for you.
How does that sound?
ADDRESS THE FEAR
IF THEY ARE WORRIED ABOUT THE MONEY
I understand. NOBODY has this in their budget. Would it make a difference to know that we offer two generous payment plans, including a LAYAWAY plan to help with any breathing room you miight need?
IF THEY DON'T AGREE, SAY THIS
CLIENT, do you mind if I asked you... (LOTS OF PAUSING)
Sometimes I talk to people like you and we get to this point in our conversation and they say they will call back, but then what ENDS UP happening is: It just ends up falling through the cracks and their family portrait session doesn't happen...time just passes and it never gets done.
How would it feel FOR YOU if something like this fell through the cracks and you DON'T EVER have a family portrait? Are you okay with that?
RESPONSE 1-(IF THE DESIRE IS NOT THERE, LET THEM GO, LIKE IF THEY SAY SOMETHING LIKE "Well, you know, that's okay. We'll just, you know, get it next time it goes around.")
I understand. This project sounds like it's not a good fit for you. In the future, if you decide that you want quality wall art of your family, feel lfree to reach out to us.(AND THEN END THE CALL. THEY HAVE OPTED OUT.)
RESPONSE 2-(THEY WANT IT, and say, they're like, "no, no, no, no, I really want to do it":
Okay, then to make sure of that, what we do is: we SCHEDULE you. That way we know it won't fall through the cracks.
If this is something you want to happen, let's put it on the calendar. Let's do that.
How long HAVE you been thinking about wanting a family portrait?
(ALLOW FOR RESPONSE)
Let's see - when was the last time you had this done?
Oh, 10 years ago?
Girl, we are getting you on the schedule.
You don't want it to be another how many more years to go by!
SO what makes you keep putting it off?
(ALLOW FOR RESPONSE, "Well, you know, I don't like how I look or I'm afraid of this")
ADDRESS THE FEAR
THE MONEY
I understand. NOBODY has this in their budget. Would it make a difference to know that we offer two generous payment plans, including a LAYAWAY plan to help with any breathing room you miight need?
IF THEY ARE WORRIED ABOUT THE WAY THEY LOOK
I've got you We're going to take such good care of you. We're not even going to see your ankles (or whatever) in this portrait.
IF THEY ARE WORRIED ABOUT THE HUBBY
You know, we deal with grumpy husbands ALL the time. You know, when he gets to meet me and sees all my charm and animal magnetism. He's gonna be FINE. So, don't worry about it. We got him.
I have so enjoyed learning more about your family!
As I mentioned, we are still gathering information so that we can make our final selections.
Once we do, if you're selected, we will get back in touch with you NEXT WEEK.
Thanks again and have a great day!
OR
We would love to have you participate still, we always want to be sure you know the downside of participating if keeping something for yourself is not an option. The process can be time-consuming - to get ready, travel to the studio, spend a couple of hours in the portrait session, and then the ordering session is 2.5/3 hours, where you get to see all the images and decide if you want to purchase any of them.
The other thing is that it can also be very emotional to see how we capture your family as individuals and the relationships between one another, and then fall in love with portraits and not be in a position to purchase any.
That’s why we recommend participating at a time when keeping something for yourself is a possibility. We have projects throughout the year, so be sure to follow us on social media and then reach out to us when it’s a better time for you. Take care.
ADD NOTES ABOUT WHY YOU OPTED THEM OUT HERE and TO THE "VARIANT PROCESS NOTES" FIELD AT THE END BEFORE SUBMITTING THE FORM.
THANKS BUT NO THANKS - WALKING AWAY GRACEFULLY BUT FIRMLY
HEADSHOTS
Completely understandable, as Headshots are important. We can incorporate Headshots into our session, but I always like to warn people that these sessions are set up for family sessions so the lighting and what not is not ideal for head shots. We do offer head shots at state the dollar amount for a session. Would you like to talk about those instead?
VOLUNTEER, HELP
That’s so nice of you! We actually already have quite a few participants who also want to keep something for themselves, which is always the best type of participants for us as it helps us out with our marketing, and they were looking to get a session done and now they get to do it at a discount too! We do appreciate the offer though. Definitely keep in touch with us in case we need volunteers in the future.
MODEL
That’s amazing that you’ve mauled before/ Are looking to get into modeling! This project is more about everyday people and capturing the relationship between X and X rather than looking for models. We do have model calls, every now and then where we do time for prints, rather than a free session and a credit for anything the participants want to keep for themselves. We will be sure to reach out when we have a model call in the future.
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Now, I'm sure you are wondering about what it WILL cost and I'm definitely going to talk about that in a second, but before we do, first, I just need to understand -- as far as scheduling, do BOTH your AND your husband WORK? like
do you KNOW your husband's schedule well enough so that we CAN schedule your portrait and ordering session dates today?
(ALLOW FOR RESPONSE)
______________________________
OBJECTION - I need to check with my husband first to figure out dates.
ANSWER:
I understand. What I
recommend is that we go ahead and schedule your session now and if you need to move your appointment in the next 24 hours, we can move your session to a new date. I just can’t promise that these days and times will be available when you call back. Does that work for
you?
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Now, I'm sure you are wondering about what it WILL cost and I'm definitely going to talk about that in a second, but before we do, first, I just need to understand -- as far as scheduling for you AND your husband, do you BOTH WORK?
Do you KNOW your husband's schedule well enough so that we CAN schedule your portrait and ordering session dates today?
(ALLOW FOR RESPONSE)
______________________________
OBJECTION - I need to check with my husband first to figure out dates.
ANSWER:
FIRST: Oh, is it your husband that keeps the calendar for the children?
SECOND: What I
recommend is that we go ahead and schedule your session now and if
you need to move your appointment in the next 24 hours, we can
move your session to a new date. I just can’t promise that these days
and times will be available when you call back. Does that work for
you?
______________________________
(THIS WAS TAKEN OUT)
Now, I'm sure you are wondering about what it WILL cost and I'm definitely going to talk about that in a second, but before we do, first, I just need to understand -- sometimes I go through ALL the info with the wife and then she GETS to the end and she will tell me "I need to talk to my husband to make the decision"
So can YOU make a decision to schedule the session today or "Is this something you need to talk to your husband/wife about?"
(ALLOW FOR RESPONSE)
Let's get him on the phone before we discuss this. or set up a time to have you both on the call -- are you available to chat this evening and then I can just go over the info and how it works with you both. "
Okay. Let me explain how it all works.
First, let me tell you about the gift certificate you’ve got.
The PRIZE you won includes a CUSTOM studio portrait experience and our typical client who comes to us would pay our $500 session fee.
TYPICALLY, our PORTRAIT ARTIST will spend 45 minute to an hour creating your family portraits and also do ADDITIONAL poses and groupings. How does that sound? Do you think you would ENJOY, having portraits of your children in ADDITION to a family portrait?
(ALLOW FOR RESPONSE)
I should probably tell you more about US - Ever After Portraits is a FAMILY owned business located in Sterling, VA near Dulles Airport.. We specialize in creating WALL ART of families for the walls of your home.
Following your PORTRAIT session, we will do an ORDERING session, where you will choose and ORDER what you love the MOST.
So as I mentioned, your GIFT CERTIFICATE will cover the PORTRAIT SESSION EXPERIENCE AND a 10" art portrait - so
you can use your gift certificate toward that or the $500 VALUE towards your choice of six packages of portraits...WHATEVER you choose you’re going to love it FOREVER.
There’s just a couple other things I want to run by you in the interest of full transparency. The first thing is we do take a full refundable $150 holding fee to book your date. The reason we do that is because we’ve had a lot of no-shows in the past so this just protects us from that happening.
You can use it towards any purchases you make or we can refund it to you after the ordering session.
I also want to touch briefly on pricing…again there’s no obligation to purchase anything but just so you’re aware, we have products starting at $500 and going up from there.
Some people choose to spend $1000, $2000 and sometimes even more. It’s really just up to you. MOST of our clients LOVE the portraits so they DO spend more, and if you were to do that, of course, we would apply the $500 from the gift certificate to your order.
The only time you can decide of course is when you see your portraits so all the decisionmakers will be at the ordering session so you can choose what you LOVE - that way your children can ALWAYS have your family story.
How does that sound?
CLIENT :(ALLOW FOR RESPONSE.)
Great, so I have the calendar here and I’m happy to book you, but you tell me…what would you like to do?
CLIENT :(ALLOW FOR RESPONSE.)
Let's go ahead and schedule your portrait session, your ordering appointment.
(MOVE FORWARD TO SCHEDULING PART)
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HOLDING FEE HAS NOT BEEN PAID-COLLECT FIRST
https://www.everafterportraits.com/session-payment/
I have a note you haven't paid your holding fee. Let's go ahead and get that squared away. Would you like to use Mastercard or Visa?
(If they can't pay: I understand. The thing is that we can't really move forward at this point without holding your dates - we can't plan for dates that aren't secure. While we were happy to give you the opportunity to pay through a link or today in this conversation, at this point, since we haven't received your refundable holding fee, we have to release your dates for other families. I'm sure you understand. Thanks for entering and have a good day.
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Thank you for letting me know that!
There ARE things that WE do that are really different -- so I want to see if we are on the same page.
First THE FAMILY PORTRAIT - during your 30-45 minute portrait session, your family will be photographed just connecting with each other.
The moments you share during the portrait session, your children will think of those EVERY time they look at the portraits, because they are memories YOU created WITH them.
Clients that come to us - FAMILY is SUPER important to them so they really want a FAMILY portrait on DISPLAY - they are not looking for photos the size of an iPhone..
They feel that photos that are just TOO small - send the wrong message about how IMPORTANT family is, and they want their children to SEE who their tribe is -- so THEY will see themselves as PART of it and FEEL the importance of family, feel MORE connected to it -- portraits HOLD that connection. so it will LIVE on the wall like a daily reminder.
Is that how you feel?
(ALLOW FOR RESPONSE)
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THAT is an excellent reason to do this now!!
IF THEIR CHILD IS AROUND 10:
I just read this article - Did you KNOW that by the time your child is TEN, you have already used up TWO-THIRDS of the average face-to-face time you will EVER HAVE with your children?
IF THEIR CHILD IS CLOSE TO GRADUATING:
I just read this article - Did you KNOW that by the time your child GRADUATES you have already USED UP more than NINETY PERCENT of your face to face time you will EVER HAVE with your child - it's like your in-person parent time is over."
IF THEY ARE MILLENIALS:
A client recently told me about a report she had read on how many millennials (ages 23 to 38 in 2019) and their children don't feel connected as a family because, in general, millennials have all of their family pictures on their phones and nothing on their walls for their children to see and feel connected to as a family.
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So I always find it so interesting, because when we decide to put something on our wall, that's our way of saying that THIS matters, right? It's a way of shining a light on what we love. We're not going to put something on our walls that we don't care about. So if you mind if I ask you, what is it that you have in your walls?
(ALLOW FOR RESPONSE)
Wow, that is so interesting. Can you help me see it through your eyes? When you were deciding, oh, this is gonna go on the wall? Like, why did you choose that? What was it that you wanted to see and feel when you put that up there?
(ALLOW FOR RESPONSE-THEY WILL LIKELY TELL YOU A STORY)
OR (they may mention ACCOLADES/REMINDERS OF ACCOMPLISHMENTS say "definitely love keeping those memories alive, and keeping that feeling of joy in your home. Just wondering...what do you think about THOSE accomplishments versus the accomplishments of your family? Does it feel about equal or is one more important than the other?)
(KEEP THIS - DURING THE SALE YOU WANT TO make a connection between what you're offering to the feeling that they told you they want to have whenever they look on their walls.)
Right now, you have the freedom to do anything with these portraits so I want to make sure it's what you would love to see - we're gonna keep that in mind as a touch point as we're looking at things and making decisions so we stay true to the things you love that feel important to you.
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IF IT WAS PRINTED IN ANY WAY, SAY:
"I'm glad to hear that you had something printed - that's awesome!"
I've had clients come who used to get a DISK, but they are so busy, it just ended up in a drawer somewhere -- they did nothing with them. They aren't artists. They don't have access to professional labs to print it at the highest quality. They end up frustrated and that's not what I want MY clients to experience.
Is it important to you to have portraits of your family that tug at your heartstrings every time you walk by them?
(ALLOW FOR RESPONSE)
A DISK in a drawer just won't do that, will it?
(ALLOW FOR RESPONSE)
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Often, people reach out to us and IF they have any kind of family portrait at ALL, the ONLY experience they have had with family portraits is with a chain store where they walk in and they are done in a few minutes.
HAVE YOU EVER HAD CUSTOM PORTRAITS OR FINE ART PORTRAITS TAKEN BEFORE?
(ALLOW FOR RESPONSE)
IF THEY SAY YES
That's interesting! Who have you worked with?
What was that experience like?
IF ONLY A CHAIN STORE:
You’ve only had photo made at (JCPenney)? Oh wow... so this is something really special then!?
(ALLOW FOR RESPONSE)
No?
This will be an amazing experience for your whole family, something REALLY special.
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What would you most love for your children to see about themselves in this portrait??
(ALLOW FOR RESPONSE)
Thank you for sharing that with me. That is so awesome. This is a gift to them really to see themselves a certain way to see how loved they are, how connected they are, how family is everything, no matter what, like, whatever it is.
IF THEY SAY:
I just want to see my kids happy.
REPLY WITH:
That makes sense. I've had some people will say, you know, "I've had so many photos of them, like doing that smile, like I love these serious ones." So we will make sure to have both.
INTENTION CHILDREN TO SEE:
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What things do you KNOW you do NOT want to see in these portraits? (PAIN POINT)
(ALLOW FOR RESPONSE)
IF THEY JUST WON'T ANSWER
it sounds like you're a little hesitant about this. Is there anything that you're feeling worried or concerned about?
IF SOMEONE IS COMPLETELY UNCOMFORTABLE
I understand that you don't want to share. Is there anything you'd like to tell us about how Mindy could make this a really special experience for your family?
INTENTION DON'T WANT TO SEE:
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My goal is for my clients to see the REAL value of having portraits living on the walls of their homes.
Tell me, do you HAVE a portrait of your family RIGHT NOW that you really LOVE on the walls of your home?
(ALLOW FOR RESPONSE)
I understand.
Most people THINK they're coming to us for a photo, but the REAL reason is that they LOVE someone enough to want to BE in a portrait with them. They want to hold on to the connection, feelings, and memories they have for that person, and we put ALL of that connection in the portrait.
So let's talk more about YOUR family.
(MATERNITY/NEWBORN)
...especially at special times in their life like this.
What was it that gave you the strength to get through (whatever she got through)?
I find that often, experiences like these can give us a gift. What gift has the experience of ____________ given you? What do you find you appreciate or value more now having come through this?
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"So when you say XXXX, what does XXXX look like to you?
Can you describe that to me?
If you go back to that moment right now, that moment of seeing her being happy, can you describe to me what that looks like right now?
"When you think of them being XXXX, can you describe the expression that really communicates that to you?
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Can you describe that expression to me?
What is it you love the most about that?
How does it feel when you see that?
What does that mean to you to have that in your life?
FAMILY SECTION
IF THIS IS A PAST CLIENT CUSTOM SESSION, LOOK FOR THE BLUE FONT AND FOLLOW THAT:
IF THIS IS A CUSTOM SESSION, LOOK FOR THE BLACK FONT AND FOLLOW THAT:
IMPORTANT:
IF THIS IS A SPECIAL EVENT/ LIMITED EDITION SESSION, FOLLOW THE RED FONT. WE WANT TO ASK GENERAL QUESTIONS ABOUT THE WHOLE FAMILY, (NOT JUST THE YOUNGEST CHILD), SO SAY THIS:
So before we look at the calendar, I just want to take a few brief notes (for our Portrait Artist) specifically about...(depending on ARTIST PROJECT)
your FAMILY
your CHILDREN (USE FOR SIBLINGS)
your CHILD
What's your favorite thing about them? What's something that you just love about them?
(ALLOW FOR RESPONSE)
Help me see XXXX through your eyes: What would you most love for your THEM to be able to see about THEMSELVES?
(ALLOW FOR RESPONSE)
FOR SIBLINGS ONLY SESSION ALSO SAY THIS
We are going to photograph them INDIVIDUALLY and TOGETHER, so they can build confidence to LOVE who they are as a person as well as who they are to their siblings so let me ask:
What makes the bond BETWEEN them so special?
(ALLOW FOR RESPONSE)
**********************************
FOR FAMILY OR MOTHER/FATHER + CHILD SESSION
That's so awesome!
So before we look at the calendar, I just want to take a few brief notes for our Portrait Artist specifically about your youngest child
Every child is a unique treasure - every year they change so much - the little person they are right now will be completely different - think about a newborn as opposed to a one year old!
A portrait RIGHT NOW means you will ALWAYS have THIS person.
So tell me about XXXX (YOUNGEST CHILD). Are they a Daddy's girl/boy or mommy's girl/boy?
(ALLOW FOR RESPONSE)
What's your favorite thing about them? What's something that you just love about them?
(ALLOW FOR RESPONSE)
Help me see XXXX through your eyes: What would you most love for her to be able to see about herself?
(ALLOW FOR RESPONSE)
I want to capture what's unique about them.
What do you think is your child’s best quality?
(ALLOW FOR RESPONSE)
Do they have any unique quirks?
--Are they a thumb-sucker?
--Do they twirl their hair?
--Are there silly expressions you love?
(ALLOW FOR RESPONSE)
Any physical characteristics that are unique about this child that you would like highlighted?
--redhead, or freckles, or their front teeth have come out?
(ALLOW FOR RESPONSE)
What are they obsessed with these days?
(ALLOW FOR RESPONSE)
IF A GIRL: Do you have a girly girl, or more of a tomboy, sporty girl?
(ALLOW FOR RESPONSE)
Thank you for that - we will make sure those things come through in the portraits.
FOR SIBLINGS ONLY SESSION ALSO SAY THIS
We are going to photograph them individually AND together, so they can build confidence to LOVE who they are as a person AS WELL AS who they are to their siblings so let me ask:
What makes the bond BETWEEN them so special?
(ALLOW FOR RESPONSE)
**********************************
IF THIS IS A PAST CLIENT CUSTOM SESSION ASK THIS:
Thank you for that info.
FOR FAMILY OR MOTHER/FATHER + CHILD SESSION
So before we look at the calendar, I just want to take a few brief notes specifically about your YOUNGEST CHILD for Mindy.
Since the last time you guys came in, I know they are a different little person - every year they change so much!
So KUDOS to you - having portraits created RIGHT NOW, means you will ALWAYS have THIS little person.
So tell me about XXXX (YOUNGEST CHILD) and the little person they are RIGHT NOW.
What's your favorite thing about them? What's something that you just LOVE about them?
(ALLOW FOR RESPONSE)
What would you most love for THEM to be able to see about THEMSELVES?
(ALLOW FOR RESPONSE)
I want to capture what's unique about them.
What do you think is your child’s best quality?
(ALLOW FOR RESPONSE)
Do they have any unique quirks?
--Are they a thumb-sucker?
--Do they twirl their hair?
--Are there silly expressions you love?
(ALLOW FOR RESPONSE)
Any physical characteristics that are unique about this child that you would like highlighted?
--redhead, or freckles, or their front teeth have come out?
(ALLOW FOR RESPONSE)
What are they obsessed with these days?
(ALLOW FOR RESPONSE)
IF A GIRL: Do you have a girly girl, or more of a tomboy, sporty girl?
(ALLOW FOR RESPONSE)
Thank you for that - we will make sure that comes through in their portraits.
FOR SIBLINGS ONLY SESSION ALSO SAY THIS
We are going to photograph them individually AND together, so they can build confidence to LOVE who they are as a person AS WELL AS who they are to their siblings so let me ask:
What makes the bond BETWEEN them so special?
(ALLOW FOR RESPONSE)
INTENTION CHILD 1:
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Think of XXX on a really good day, where he is having the best time with his dad, where they were engaged and totally into it - a day that he is playing so beautifully with so much love between them and you felt so much love watching them - can you remember a time like that?
(ALLOW FOR RESPONSE)
I want you to think back to that time now and look through your own eyes and see what you saw, hear what you heard and see what you felt when you were feeling so much love watching them play beautifully.
Now tell me, what would they be doing?
Where would this be happening??
(ALLOW FOR RESPONSE)
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(ONLY ASK THIS IF THERE IS A FATHER IN THE HOME)
Think of XXXX on a really good day, having the best time with dad, like TOTALLY into it...thinking about what you LOVE about that...What would you MOST love for XXXX to FEEL and remember throughout THEIR life about THEIR relationship with their dad EVERY time they look at a portrait of the two of them together?
(ALLOW FOR RESPONSE)
INTENTION CHILD 1 WITH DAD:
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You are the ONLY mom XXXX will ever have. Finish this sentence: The thing that is MOST important to ME for XXX to remember about their relationship with their MOM is...
(ALLOW FOR RESPONSE)
RELATE TO A PAIN POINT
You know what...that day is coming when XXXX won't climb up on your lap and give you that little kiss any more. That's ONE reason why THIS time is so precious - a PORTRAIT will let you hold on to THAT forever.
INTENTION CHILD 1 WITH MOM:
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I can't wait to photograph that for you!
(Take them back to that moment
Walk them through what they have said already
and then ask them deeper questions about it
I love what you said about XXX being QUALITY...
What is important to you about that? - why is his (QUALITY) SO important to you?
OMG. Wow...how does that make you feel when you seeeeee that?
RELATE TO A PAIN POINT
"I know there is going to come a day when he doesn't want to climb up onto your lap and give you that little kiss any more.
It is such a precious time right now while he is doing that. It's going to be amazing to create a portrait that holds this time so that you have it forever"
OR
know that all she has to do is hold on to your leg to feel secure, how does it make you feel? '
OR
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(PRAISE THEM - SAME TONE AND PACE)
---- wow....how awesome...I love that you get to experience that
Now, XXXX, if you think of XXXX being (one of the words)...
so when he is playing beautifully...and thinking of the last time you remember him/her being (that word)...and you just can't help but stop and take him in, what's he doing...what does he look like when XXXX is the WORD-IEST?
(ALLOW FOR RESPONSE)
(and if they say no you say....
"That's okay. Sometimes the first time that you do it, it's not something that you are naturally used to doing so it can be a little bit harder).
CHILD 1 IS THE YOUNGEST
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CHILD 1 IS THE YOUNGEST
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This experience is great because we've all had the experience of seeing ourselves, that awkward, ugly duckling in a school picture and believing "THAT'S who I am?!"
So that children see themselves more positively, what would be most important for XXXX to see about themselves in this portrait that YOU see about them?
(ALLOW FOR RESPONSE)
So does XXXX see this about themselves already?
(ALLOW FOR RESPONSE)
How do YOU think that makes them feel?
(ALLOW FOR RESPONSE)
So how does that show up for them in everyday life?
(ALLOW FOR RESPONSE)
And you as a parents, I can't imagine that's easy. What's it feel like for you to have your child be...
(ALLOW FOR RESPONSE)
Wow, it sounds like they really need this experience. I'll make a note.
?
(ALLOW FOR RESPONSE)
INTENTION CHILD 1 SEE ABOUT THEMSELVES:
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(PRAISE THEM - SAME TONE AND PACE)
I want to understand more about your FAMILY..and your family dynamic.
For you, what is it that is SPECIAL about life with your family RIGHT NOW?
(ALLOW FOR RESPONSE)
What is it you love the most about that, this moment in time as a family?
(ALLOW FOR RESPONSE)
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This is SUCH a great experience because we've ALL had - well, I know I'VE had the experience of seeing MYSELF in a school picture and believing "THAT'S who I am" - in your mind's eye, you SEE that and start believing you ARE that awkward, ugly duckling.
It's the same with your FAMILY. This family portrait will SPEAK - but WE get to choose what WE want it to say.
So what would be MOST important for YOUR family to SEE every time they look at THIS portrait?
(ALLOW FOR RESPONSE)
That's awesome - we want to make sure you SEE that in your family portrait.
MEANING FAMILY:
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VERSION 1-FAMILY PORTRAITS
"The things you love about your family, If we create something for you that would transport you and your family back, like, give you an INSTANT connection to THIS feeling every day, what would that mean to YOU to HAVE something like that?"
VERSION 1-COUPLES ONLY PORTRAITS
If I could take you back to that moment when looking in his eyes meant he loved you, if I could take you back to that feeling you feel RIGHT now as I literally am hearing you smile over the phone and capture that - THAT LOVE, what would that mean to you?
VERSION 1-EVERYTHING ELSE
"What would it mean to you if you had something in your life that gave you that feeling EVERY DAY simply by looking at it" - like what would that do for your family/marriage/relationship with your children?
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If your children could be reminded of their inner treasures, see your family displayed prominently with all the things you love the most, beauty and confidence shining on their faces, what message would this give them as they grow up???
(ALLOW FOR RESPONSE)
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Oh, and I see they have siblings...I should have asked: What kind of brother/sister relationship do they have...what is their bond like?
(ALLOW FOR RESPONSE)
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Oh, and I see they have siblings...I should have asked: What kind of brother/sister relationship do they have...what is their bond like?
(ALLOW FOR RESPONSE)
To SEE the love and the bond they feel for each other NOW in a portrait of them together,
how do you think it might affect them and the way they feel about each other as they grow up together?
(ALLOW FOR RESPONSE)
I'll be sure to create a portrait of the two of them together so they can always hold on to the relationship they have right now. That might be a good choice for a portrait in their room, too.
What do you always want your child to feel and remember about that sibling relationship?
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What you've shared with me about YOUR family's connection is unique and will make for an amazing art piece for your home.
Have you thought about where you'd like to display it, a wall so you can see it every day?
(ALLOW FOR RESPONSE)
That sounds good. Your family can draw strength from this daily. Even a series of portraits would look amazing there.
(ALLOW FOR RESPONSE)
Okay, great. Thank you for that. I took some notes.
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Next, let's talk about choosing your session.
We texted you a link to our Session Choices page. Do you already know what session you would LIKE to book?
(ALLOW FOR RESPONSE)
IF THEY CHOOSE THE CUSTOM DESIGN SAY
That's awesome!
The CUSTOM DESIGN session is tailored to your family, includes access to our studio wardrobe, and the portraits are considered limited edition. The holding fee is $500, with $300 either refunded after your ordering session or used as a credit towards your order. Great choice! I'll make a note of it.
IF THEY CHOOSE THE ESSENTIALS SAY
The ESSENTIALS has a $350 FULLY REFUNDABLE holding fee IS our most popular - with not only family but also portraits of each child and leaves all of your options open for wall art or really any of our products.
That's such a great choice! I'll make a note of it.
IF THEY CHOOSE THE WITH LOVE SAY
For those that just want just a few photos, like for a gallery wall or a frame they want to update a photo in, maybe a Christmas card, our standard WITH LOVE session is a GREAT CHOICE and has package pricing. I'll make a note of it.
IF THEY HAVE ANY QUESTION/OBJECTION TO THE HOLDING FEE HERE, refer to the SALES SCRIPT OBJECTIONS form under COLLECTING THE SESSION/HOLDING FEE and find the matching question and response.
(ALLOW FOR RESPONSE)
IF THEY DON'T KNOW OR DIDN'T LOOK AT THE SESSION CHOICES PAGE.
Let's look at at the "Session CHOICES" page together while I explain, and then you can choose the session you want? Do you want me to text that link to you?
(ALLOW FOR RESPONSE)
Just let me know when you can see that page in front of you.
(ALLOW FOR RESPONSE-MAKE SURE THAT CLIENT IS LOOKING AT PAGE. HERE IS THE LINK TO THE PAGE)
https://www.everafterportraits.com/info/session-choices/
To RESERVE any type of session ON OUR CALENDAR, we normally ask for our $500 SESSION fee.
For THIS project, you would have a GIFT CERTIFICATE, so I want to make sure you understand about the REFUNDABLE HOLDING FEE.
We want COMMITTED families because we have LIMITED openings, and we want to avoid “no shows” as we are a small, family-owned business.
That’s why we ask for a REFUNDABLE HOLDING FEE. It is refunded back to you as part of the gift. or you can certainly apply it as a credit toward what you order.
You have your choice of THREE types of sessions. Each session choice DOES include the session AND a gift certificate no matter what session you choose -- so it's really about what is the best fit for your family.
So the DIFFERENCES are...
The first one, the CUSTOM DESIGN session is tailored to your family and is a limited edition, with availability for only 25 families. It’s a bit longer, 60 minutes of Studio time, and it includes access to our Studio Wardrobe. That one has a $500 holding fee, with $300 REFUNDED at the Ordering Session appointment.
The middle option, the ESSENTIALS, has a FULL REFUNDABLE $350 holding fee. The ESSENTIALS is our most popular session, with about 45 minutes of Studio time.
Both the CUSTOM DESIGN and ESSENTIALS sessions focus on creating not just a family portrait, but also individual portraits of each child, each child with each parent, and it leaves ALL options open for wall art or other products.
If you choose, you can come away with portraits that have real impact for your children, so they SEE themselves as confident and naturally beautiful, the things you love about them, MIRRORING back to them that they ARE loved, that they ARE enough.
Now, we understand the first two sessions are not for everyone. Our WITH LOVE session is suitable for those who want a few photos for a gallery wall or to update a frame, or for a Christmas card. It’s a shorter session and it has package pricing, so you'll have several packages to choose from. That session has FULL REFUNDABLE $300 holding fee.
So which session would you like to book?
Okay, the last few things - let's talk about your holding fee, clothing and we will look at the calendar.
To RESERVE any type of session ON OUR CALENDAR is normally our $500 SESSION fee.
For THIS project, though, the SESSION is COMPLIMENTARY.
To make sure you understand about the REFUNDABLE HOLDING FEE, which we would take TODAY, we are a small, family-owned business and this project has LIMITED openings so - we want COMMITTED families to avoid “no shows.”
That’s why we ask for a FULLY REFUNDABLE HOLDING FEE of $200. It's refunded back to you at your Ordering Session if you choose NOT to purchase, OR applied as a credit toward what you DO purchase. Does that make sense?
Great! We'll take care that shortly, after we pick your date.
IF THEY HAVE ANY QUESTION/OBJECTION TO THE HOLDING FEE HERE, refer to the SALES SCRIPT OBJECTIONS form under COLLECTING THE SESSION/HOLDING FEE and find the matching question and response.
CLOTHING
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Next, I want to pick your portrait session date, but before we do, I want to say a few words about clothing and our terms and conditions.
For this project's best results, we recommend dressing your family in simple, timeless, and elegant clothing. Our styling guide will provide specific recommendations. Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a wedding. Most of our clients choose dressy attire that represents their family at their best
How does that sound? Are you good with that?
If they want the CUSTOM DESIGN SESSION
The CUSTOM DESIGN SESSION includes professional styling from our Studio Wardrobe. Men and boys should wear black or grey slacks, and women and girls can wear a black camisole and leggings. We will get sizing details and provide the rest of the clothing. Please avoid t-shirt sleeves. This option is stress-free and allows you to focus on enjoying your session.
Next, we will pick your Portrait Session date.
Then I will have you sign off on our Studio Policies and you will get a copy of those.
After that, we'll set your Planning Call date with Mindy. On that call, Mindy will pick your Ordering Session date and find out a bit more about your family.
Do you have your husband's/family calendar available NOW so we can schedule those dates?
Are you ready to move forward?
(ALLOW FOR RESPONSE)
(IF THEY SAY THEY HAVE TO TALK TO THEIR HUBBY SAY "Look, there are a limited number of sessions and the spaces are going really fast and I'd hate for you to miss out, so why don't we pick what you think's best now. get you all booked in, and that way we know that you've got a slot
And then if you speak to hubby tonight and for any reason you need to change it, just call me back tomorrow and we can wiggle that session around for you.)
If they want the ESSENTIAL/STANDARD WITH LOVE SESSION
For this projects best results, we recommend dressing your family in simple, timeless, and elegant clothing. Our styling guide will provide specific recommendations. Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a wedding. Most of our clients choose dressy attire that represents their family at their best
How does that sound? Are you good with that?
(ALLOW FOR RESPONSE)
FOR CUSTOM DESIGN OR ESSENTIALS:
Okay, so next, we will:
Pick a PORTRAIT Session Date;
Then we will have you sign off on our Studio Policies;
We will also pick a date/time for a 15-minute PLANNING Call between you and Mindy, the Portrait Artist.
So, first, do you have your husband's calendar available NOW so we can schedule that date? Are you ready to move forward?
(ALLOW FOR RESPONSE)
FOR STANDARD WITH LOVE:
Okay, so next, we will:
Pick a PORTRAIT Session Date;
Pick an ORDERING Session Date;
Then we will have you SIGN OFF on our Studio Policies;
We have an option to do the ORDERING SESSION by zoom- is that something you guys might be interested in?
(ALLOW FOR RESPONSE)
As part of that process, we do require snapshots of your walls That's because our With Love offerings give options for wall art, too. What started happening is that more often than not when people would SEE the portraits they would decided that they DO want to display them in their homes. Sending snapshots keeps all of your options open, and if you do decide you want something, it keeps you from purchasing a portrait that is too big to fit on your wall.
Are you good with that?
(ALLOW FOR RESPONSE)
Okay, great -- I'll explain HOW to send those snapshots in a moment but first let's set the dates.
So, first, do you have your husband's calendar available NOW so we can schedule that date? Are you ready to move forward?
(ALLOW FOR RESPONSE)
(MOVE FORWARD TO AND CHECK "SKIP TO SCHEDULING" BELOW)
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Next, I want to pick your portrait session date, but before we do, I want to say a few words about clothing and our terms and conditions.
For this project's best results, we recommend dressing your family in simple, timeless, and elegant clothing. Our styling guide will provide specific recommendations. Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a wedding. Most of our clients choose dressy attire that represents their family at their best
How does that sound? Are you good with that?
If they want the CUSTOM DESIGN SESSION
The CUSTOM DESIGN SESSION includes professional styling from our Studio Wardrobe. Men and boys should wear black or grey slacks, and women and girls can wear a black camisole and leggings. We will get sizing details and provide the rest of the clothing. Please avoid t-shirt sleeves. This option is stress-free and allows you to focus on enjoying your session.
Next, we will pick your Portrait Session date.
Then I will have you sign off on our Studio Policies and you will get a copy of those.
After that, we'll set your Planning Call date with Mindy. On that call, Mindy will pick your Ordering Session date and find out a bit more about your family.
Do you have your husband's/family calendar available NOW so we can schedule those dates?
Are you ready to move forward?
(ALLOW FOR RESPONSE)
(IF THEY SAY THEY HAVE TO TALK TO THEIR HUBBY SAY "Look, there are a limited number of sessions and the spaces are going really fast and I'd hate for you to miss out, so why don't we pick what you think's best now. get you all booked in, and that way we know that you've got a slot
And then if you speak to hubby tonight and for any reason you need to change it, just call me back tomorrow and we can wiggle that session around for you.)
If they want the ESSENTIAL/STANDARD WITH LOVE SESSION
For this projects best results, we recommend dressing your family in simple, timeless, and elegant clothing. Our styling guide will provide specific recommendations. Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a wedding. Most of our clients choose dressy attire that represents their family at their best
How does that sound? Are you good with that?
(ALLOW FOR RESPONSE)
FOR CUSTOM DESIGN OR ESSENTIALS:
Okay, so next, we will:
Pick a PORTRAIT Session Date;
Then we will have you sign off on our Studio Policies;
We will also pick a date/time for a 15-minute PLANNING Call between you and Mindy, the Portrait Artist.
So, first, do you have your husband's calendar available NOW so we can schedule that date? Are you ready to move forward?
(ALLOW FOR RESPONSE)
FOR STANDARD WITH LOVE:
Okay, so next, we will:
Pick a PORTRAIT Session Date;
Pick an ORDERING Session Date;
Then we will have you SIGN OFF on our Studio Policies;
We have an option to do the ORDERING SESSION by zoom- is that something you guys might be interested in?
(ALLOW FOR RESPONSE)
As part of that process, we do require snapshots of your walls That's because our With Love offerings give options for wall art, too. What started happening is that more often than not when people would SEE the portraits they would decided that they DO want to display them in their homes. Sending snapshots keeps all of your options open, and if you do decide you want something, it keeps you from purchasing a portrait that is too big to fit on your wall.
Are you good with that?
(ALLOW FOR RESPONSE)
Okay, great -- I'll explain HOW to send those snapshots in a moment but first let's set the dates.
So, first, do you have your husband's calendar available NOW so we can schedule that date? Are you ready to move forward?
(ALLOW FOR RESPONSE)
(MOVE FORWARD TO AND CHECK "SKIP TO SCHEDULING" BELOW)
OUTDOOR PORTRAIT PARK:
SKIP THIS ENTIRE SECTION. DO NOT SAY ANYTHING ABOUT STUDIO WARDROBE OR MAKEUP FOR AN OUTDOOR PORTRAIT PARK SESSION!
Next, I know SOME moms (ladies) feel the most challenging part of a portrait session is "What to Wear"
We CAN take that stress off your shoulders. You can choose to ADD ON the use of our STUDIO WARDROBE and that is for EVERYONE that is IN the portrait session. And it’s ONLY $250.
COUPLES SESSION
We take the stress off your shoulders with that because you CAN ADD ON the use of our STUDIO WARDROBE and that is for EVERYONE that is IN the portrait session. And it’s ONLY $250.
MULTIGENERATIONAL SESSION
We take the stress off your shoulders with that because you CAN ADD ON the use of our STUDIO WARDROBE - so for a MULTIGENERATIONAL PORTRAIT we would STYLE and provide clothing for EVERYONE being photographed, your WHOLE family.
BACK TO SCRIPT
We FURNISH and COORDINATE clothes for EVERYONE BEING PHOTOGRAPHED and act as your WARDROBE STYLIST -- which makes your session SUPER EASY AND your clothes are all pressed and ready for you when you arrive
or YOU can decide on the look you want, TAKE CARE OF the outfits you need once you figure out how to COORDINATE everyone's clothing so it looks good together.
Would you like to ADD ON our STUDIO WARDROBE?
(ALLOW FOR RESPONSE)
(CHOOSE CHECKBOX BELOW FOR LANGUAGE TO USE, DEPENDING ON RESPONSE.)
IMPORTANT: OFFER STUDIO WARDROBE FOR A MODEL SESSION ONLY IF WE HAVE IT ALREADY OR WE CAN EASILY GET IT.
OUTDOOR PORTRAIT PARK:
SKIP THIS ENTIRE SECTION. DO NOT SAY ANYTHING ABOUT STUDIO WARDROBE OR MAKEUP FOR AN OUTDOOR PORTRAIT PARK SESSION!
Next, I know SOME moms (ladies) feel the most challenging part of a portrait session is "What to Wear"
We CAN take that stress off your shoulders. You can choose to ADD ON the use of our STUDIO WARDROBE and that is for EVERYONE that is IN the portrait session.
Normally, that would be $250, but since this is a MODEL SESSION, you can add it on at no extra charge.
We FURNISH and COORDINATE clothes for EVERYONE BEING PHOTOGRAPHED and act as your WARDROBE STYLIST -- which makes your session SUPER EASY AND your clothes are all pressed and ready for you when you arrive
or YOU can decide on the look you want, TAKE CARE OF the outfits you need once you figure out how to COORDINATE everyone's clothing so it looks good together.
Would you like to ADD ON our STUDIO WARDROBE?
(ALLOW FOR RESPONSE)
(CHOOSE CHECKBOX BELOW FOR LANGUAGE TO USE, DEPENDING ON RESPONSE.)
IF THEY WANT MORE INFO ABOUT THE STUDIO WARDROBE OR THEY ARE STILL DECIDING, SAY:
Sure, I can do that!
It's on our INFO PAGE if you want to look at it -
https://www.everafterportraits.com/artist-project-legacy-family-info/
That mentions how BUSY MOMS ADD ON OUR STUDIO WARDROBE to save TIME and STRESS
and we CUSTOM style your family as your PERSONAL portrait concierge.
It's such a smart choice to use our STUDIO WARDROBE!
We provide the clothes for your WHOLE FAMILY, so it's a bit like having your own Hollywood stylist!
What I love about it is you avoid
having to take time to figure out what to wear
then fighting the crowds when you shop for it,
so no dragging your kids from store to store,
trying on or returning things - that just don't fit.
We have all the sizes -
So you SAVE THE TIME AND STRESS when you add on our personalized styling services and the use of our wardrobe.
Then when you arrive, your clothing has been styled just for YOUR family IN THEIR SIZES, all steamed and ready to go, so your session is stress-free.
Would you like to go ahead and add that on today? It's only $200 to add that.
(ALLOW FOR RESPONSE.)
IF THEY DO WANT TO USE THE STUDIO WARDROBE, SAY:
GREAT! So I'll go ahead and add that on for you. You'll pay that add-on fee of $200 today along with your refundable holding fee. MINDY will get the sizes from you during a Planning Call.
IF THEY BALK AT THE $200 AND HAVING TO PAY IT TODAY, CHECK THE BOX BESIDE "IF THEY ARE STILL NOT SURE, AFTER GIVING THEM MORE INFO ABOUT STUDIO WARDROBE" and use that language.
IF THEY WANT TO USE THE STUDIO WARDROBE, SAY:
That's GREAT! It's JUST $250 and I'll go ahead and add that on for you. You'll pay that today along with your refundable holding fee.
IF THEY WANT MORE INFORMATION AT THIS POINT, CHECK THE BOX BESIDE "IF THEY WANT MORE INFO ABOUT THE STUDIO WARDROBE OR THEY ARE STILL DECIDING" and use that language.
IF THEY BALK AT THE $200 AND HAVING TO PAY IT TODAY, CHECK THE BOX BESIDE "IF THEY ARE STILL NOT SURE, AFTER GIVING THEM MORE INFO ABOUT STUDIO WARDROBE" and use that language.
IF THEY ARE COORDINATING THEMSELVES, USING THEIR OWN CLOTHING, SAY:
I will make a note -
Now, sometimes mom’s worry clothes won’t photograph great
Or they are not sure what to wear, or how to coordinate all the clothes.
As part of our custom service, we will send you guidance in the form of visual clothing suggestions and all the guidance you need so your family will look amazing.
For the best results, we recommend simple, timeless, and clothing. Most of our clients choose DRESSY attire that represents their family at their best.
Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a special event like a wedding.
How does that sound? Are you good with that?
(ALLOW FOR RESPONSE.)
MOVE TO CONFIRM THE TYPE OF SESSION SECTION
Session Type Purchased*
IF THEY WANT ARE STILL NOT SURE, SAY:
You know what? I'm going to put you down now for using YOUR OWN wardrobe.
During your Planning Call with Mindy, she'll mention clothing, and if you want to add on the Studio Wardrobe at that time, let her know.
How does that sound?
(ALLOW FOR RESPONSE.)
Wonderful! So your family looks coordinated and amazing, as part of our custom service, we will send you guidance in the form of visual clothing suggestions.
For the best results for your Legacy portrait, we recommend dressing your family in simple, timeless clothing. Our styling guide will provide specific recommendations. Aim for sophisticated and elegant outfits, as if you were dressing for a special evening out or a wedding. Most of our clients choose DRESSY attire that represents their family at their best.
How does that sound? Are you good with that?
(ALLOW FOR RESPONSE.)
FOREVER SESSION - COUPLES CALLS
FOREVER SESSION (ENGAGEMENT-FEMALE/MALE)
I think you would love our Forever Session. It's like a reset button you can hit when life gets challenging, like a time capsule that goes back to the emotions so you can surround yourselves with all of that love, joy.
What we photograph is so meaningful you can re-experience what it is about each other you fell in love with - some of those things that only YOU guys know about each other.
Your love will never be fresh and new like it is right now.
Imagine 20 years from now you two are cuddled up on the couch looking at portraits on your wall and thinking back to THIS time.
What moments do you want to see? ...
What photographs will have the most value in 20 years?"
(ALLOW FOR RESPONSE)
When was it that you absolutely knew that this was the person you wanted to spend the rest of your life with?
(ALLOW FOR RESPONSE)
What do you love the most about this person that you want to hold onto forever?
(ALLOW FOR RESPONSE)
Thinking about all the things YOU love the most about XXX...if I were to ask you to give me THREE words that totally describe...you know...what you love the most about them...those unique qualities you just love that make him unique to you right now...if you had THREE words that totally described what you love the most about XXXX...what would they be?
(ALLOW FOR RESPONSE)
(PRAISE THEM - SAME TONE AND PACE) ---- wow....how awesome...I love that you get to experience that.
If you think of XXXX the last time you remember him/her being (that word)...what's he doing...what does he look like when XXXX is the WORD-IEST?
(ALLOW FOR RESPONSE)
When you think of them being XXXX, can you describe the expression that really communicates that to you?
(ALLOW FOR RESPONSE)
What is it that HE does that makes you feel more loved- and what is it that you love most about that? What expressions do you love in that moment?
(ALLOW FOR RESPONSE)
What does that mean to you to have that/HIM in your life?
(ALLOW FOR RESPONSE)
Sometimes we take for granted what is actually amazing - and I can't wait to talk to your hubby and find out what he loves about you
LAST QUESTION: If there was one thing you could tell this person, what would it be?
(GO TO BRIDGE)
I just want to take two minutes and make some notes about who you guys are as a couple
So a COUPLES Session is like a reset button you can hit when life gets challenging - a time capsule that allows you to go back and re-experience the best version of yourselves, qualities IN THAT person you love SO much you want to hold on to them FOREVER -
Who you are as a couple through YOUR eyes, through your partner's eyes. I want to put that in a portrait, so I am going to ask you FIVE questions.
Now picture XXXX in your mind...there are BILLIONS of people, but you chose him...he is the ONE
What is it about HIM that you just love the most?
(ALLOW FOR RESPONSE)
Thinking about those things YOU love most about XXX...if I were to ask you to give me three words that totally described...you know...what you love most about him...things that only YOU know, who he is to you...things you just love that make him unique to you RIGHT NOW as the closest person to them in the world...so if you had three words that totally described what you love the most about XXXX...what would they be?
(ALLOW FOR RESPONSE)
(PRAISE THEM - SAME TONE AND PACE) ---- wow....how awesome...I love that.
When you think of them being XXXX, can you describe the expression or what is is that really communicates that to you?
(ALLOW FOR RESPONSE)
What is that thing that HE does that makes you feel THE MOST valued and loved?
(ALLOW FOR RESPONSE)
What is it that you love the most about that?
(ALLOW FOR RESPONSE)
REFRAME what they said
(so when you come home and you put the key in the door, turn the handle, put your bags down, cares and worries of the day leave you as you walk into the house and see your husband standing there with the food on the table ready for you - How does that make you feel? )
(ALLOW FOR RESPONSE)
So what does it mean to you to have HIM in your life?
(ALLOW FOR RESPONSE)
Sometimes we take for granted what is ACTUALLY amazing
and I can't wait to talk to YOUR HUBBY and find out what he loves about you
MILITARY COUPLE
What would it mean to YOUR HUBBY to be reminded that everything he's working so hard for is worth it? That his wife is providing the love, play and support for his children when he can't. What peace would that bring him to see that from afar?"
(GO TO BRIDGE)
COUPLE - HUSBAND
the Forever Session is a representation of who you authentically are -
who you are as a couple through your eyes, through your partner's eyes.
Now, what was that one moment when you just knew she was the one that you wanted to spend the rest of your life with?
Like if you could describe or me right now in three words what you love the most about her that moves you deeply, right now as you think about her and all of those things that are really precious to you and you are really proud of her for and all the things she gives you, what would that be?"
What gesture does she do that tells you how much she cares?
What is that silent gesture that you know she loves you?
What is it that your partner does that silently communicates that she loves you?
What is it that you love the most about that?
What does that mean to have that in your life?
If you could imagine what XXXX would love to do the most?
If you could imagine XXXX 's perfect day, what would it look like?
She opens her eyes, what happens from there?
You know what you could do?
You could give her a treat and actually DO that.
Like, next time you have available that you could take the children away from the day and tell her to go off and do something for yourself, have that pedicure.
Let her know how much you are looking forward to spending that quality time with your children and that she should spend that time for herself
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
MILITARY COUPLE
"what would it mean to Sean to be reminded that everything he's working so hard for is worth it? That his wife is providing the love, play and support for his children when he can't. What peace would that bring him to see that from afar?"
(GO TO BRIDGE)
FOREVER SESSION - COUPLES CALLS BRIDGE
If we create something for you that would transport you back, every time you looked at it, to the way you feel right now. Like If you could walk in a room and it gave you an instant connection to THIS feeling each and every day, even when your partner isn't there......What would that mean to you to HAVE something like that?"
(ALLOW THEM TO ANSWER)
If you had something in your life that gave you that feeling every day simply by looking at it" - like what would that do for your marriage/relationship?
(ALLOW THEM TO ANSWER)
Thank you so much for sharing that with me.
DO NOT ASK AUCTION COUPLES THIS - IT'S BEEN ASKED PREVIOUSLY - GO TO NEXT FIELD
When I capture this for you, where would you love to see it displayed in your home, where you will see it every day, a place of prominence?
(ALLOW THEM TO ANSWER)
That sounds good. You can draw strength from this daily - even a series of portraits in a collection would look AMAZING there!
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I guess I should probably ask:
Is it just the two of you? Do you have children?
(ALLOW FOR RESPONSE.)
IF THEY HAVE CHILDREN, SAY THIS:
Would you like to bring in your family as part of this session, too, and take this opportunity to have a Family Portrait as well as a COUPLES Portrait?
(ALLOW FOR RESPONSE.)
IF YES, SAY:
That's great. We are happy to do that. I just need to know their names and can you tell me if they live WITH you or do they have their own home?
I guess I should probably ask:
Is it just the two of you? Do you have children?
(ALLOW FOR RESPONSE.)
IF THEY HAVE CHILDREN, SAY THIS:
That's great. I will make a note of that, just in case you want a family session in the future.
FOR AUCTION - COUPLES (IN CASE WE WANT TO OFFER A FAMILY SESSION AT A LATER TIME)
I guess I should probably ask:
Is it just the two of you? Do you have children?
(ALLOW FOR RESPONSE.)
IF THEY HAVE CHILDREN, SAY THIS:
That's great. I will make a note of that, just in case you want a family session in the future.
CONTINUE THE CALL - PLANNING
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Your family will look AMAZING in YOUR portraits!
Next, we will pick your PORTRAIT SESSION date.
Do you have your husband's/family calendar available NOW so we can schedule that date?
(ALLOW FOR RESPONSE)
IF THEY HESITATE OR SAY THEY HAVE TO TALK TO THEIR HUBBY FIRST, SAY:
So I am going to be honest and tell you that at this point in our conversation, most people are usually ready to move forward.
Sometimes though people are hesitant and that's okay. It seems like you might be a little hesitant too - usually when this happens, it's because they have concerns about something. As we mentioned, we want this to feel like a good fit for YOU. Would you be willing to share with me what's making you hesitate?
(ALLOW FOR RESPONSE)
Is this something that you would LIKE to do or is it best to pass this on to another family?
(ALLOW FOR RESPONSE)
I feel like I should let you know that we only have a few sessions left - we just have a limited number of sessions - they are going really fast - I'd hate for you to miss out,
One option is to pick what you think is best date NOW. get you all booked in, and that way we know that you've got a slot!
And then if you speak to your hubby tonight and you need to change it, just call me back tomorrow and we can wiggle that session around for you. How does that sound?
(MOVE FORWARD TO AND CHECK "SKIP TO SCHEDULING" BELOW)
Hi, __________.(CLIENT'S NAME) this is Mindy with Ever After Portraits calling on a recorded line for our PLANNING SESSION. How are you doing today?
(ALLOW FOR RESPONSE)
I'm so happy we are able to connect! I want to be mindful of your time, so I'm going to jump right in and explain why I'm doing this call.
First, I DO NOT just stick people in front of my camera and take a snapshot.
I create an environment where your family will have fun, and feel comfortable to be yourselves.
That way I can create portraits of who you REALLY are, different sides of your personality that are unique and special to each of you.
This conversation is so that the more I see through YOUR eyes, what feels important to YOU and YOUR PARTNER about YOUR family, the more MEANINGFUL your portraits will be and I can build the right message into your art so it will warm your heart every time you walk into the room.
And I will explain our DESIGN process, how we CUSTOMIZE products.
This call should take about 30 minutes.
I will set your Ordering Session date when you and your partner will ORDER, I'll give you more detail on the products we offer, so when YOU PLACE your ORDER you're prepared.
Does that make sense?
(ALLOW FOR RESPONSE)
As a portrait artist who has mastered their craft, the first thing I want you to know is that you are in good hands. As you go through our process, you will find it's more of a guided collaboration with an expert
So you'll never have to wonder what to do, I'll guide you. I will even show you on the back of my camera how amazing you all look.
A portrait IS about how you LOOK - but just know that we will focus on highlighting the connection you have with those you love in the PORTRAITS.
Portraits of JUST your children we create FOR YOU and FOR THEM
FOR YOU, no fake smiles - our moms love natural expressions
What we've found is that sometimes we don’t even SEE what’s special about our family because we are with them EVERY DAY.
It’s so powerful for you and ESPECIALLY your kids to SEE for THEMSELVES their BEAUTY and CONFIDENCE and REALLY MIRROR back to THEM the things YOU love most ABOUT them - the things THEY can't SEE right about themselves right now, but YOU can - in an EFFORT to counteract the current epidemic of low self esteem.
And last but not least, we CREATE a portrait of YOUR child WITH you -
Because ONE day, we know it will be one of THEIR most treasured possessions.
Sound good?
(ALLOW FOR RESPONSE)
Hi, __________.(CLIENT'S NAME) this is Mindy with Ever After Portraits calling on a recorded line for our PLANNING SESSION. - JEANNIE told me she had an awesome call with you guys. How ARE you doing today?
(ALLOW FOR RESPONSE)
I'm so happy we are able to connect so EYE can catch up with you guys - I read over the notes that Jeannie made on her call and it sounds like the kids have changed so much!
I want to capture who you guys REALLY are, all different sides of your personality right at THIS MOMENT so I would say plan for.this call to take about 30 minutes.
Today I will set your Ordering Session date, and get some info so I can create a CUSTOM SESSION for you guys.
You guys know that we focus on the connection you have
No fake smiles - natural expressions
What we've found is that sometimes we don’t even SEE what’s special about our family because we are with them EVERY DAY.
It’s so powerful for you and ESPECIALLY your kids to SEE for THEMSELVES their BEAUTY and CONFIDENCE and REALLY MIRROR back to THEM the things YOU love most ABOUT them - the things THEY can't SEE right about themselves right now, but YOU can - in an EFFORT to counteract the current epidemic of low self esteem.
IF THE FIELD BELOW ALREADY HAS AN ANSWER IN IT, IT'S THE ANSWER THEY GAVE TO "Is this for a special occasion or how did you decide to talk to us now?" WHEN SCHEDULING THE CALL THROUGH ACUITY.
MEANING/MOTIVATION:
Hi, __________.(CLIENT'S NAME) this is Mindy with Ever After Portraits calling on a recorded line for our PLANNING SESSION. How are you doing today?
(ALLOW FOR RESPONSE)
I'm so happy we are able to connect! I want to be mindful of your time, so I'm going to jump right in and explain why I'm doing this call.
First, I DO NOT just stick people in front of my camera and take a snapshot.
I want to capture who you ALL really are, different sides of your personality that are unique and special to each of you.
The more I see through YOUR eyes, what feels important to YOU and YOUR PARTNER about YOUR family, the more MEANINGFUL your portraits will be and I can build the right message into your art so it will warm your heart every time you walk into the room.
This call should take about 30 minutes.
And I will explain our DESIGN process, how we CUSTOMIZE products.
I will set your Ordering Session date when you and your partner will ORDER, I'll give you more detail on the products we offer, so when YOU PLACE your ORDER you're prepared.
Does that make sense?
(ALLOW FOR RESPONSE)
I know you HAVE a gift certificate that pays for your session and a 10 inch portrait, so there's no further purchase required.
BUT I'm going to be fair and tell you that most people DO NOT just leave with just one portrait.
Do you have a vision for how you'd like the portraits to look - and at THIS point, it’s totally okay if you don’t, we will collaborate on that together?
(ALLOW FOR RESPONSE)
Are there certain portraits you've seen in our portfolio that you were drawn to?
(ALLOW FOR RESPONSE)
I understand.
As a portrait artist, the first thing I want you to know is that you are in good hands. You'll never have to wonder what to do, I'll guide you and even show you on the back of my camera how amazing you all look.
A portrait IS about how you LOOK - just know that we will focus on highlighting the connection you have with those you love in the PORTRAITS.
Portraits of JUST your children we create FOR YOU and FOR THEM
FOR YOU, no fake smiles - our moms love natural expressions
What we've found is that sometimes we don’t even SEE what’s special about our family because we are with them EVERY DAY.
It’s so powerful for you and ESPECIALLY your kids to SEE for THEMSELVES their BEAUTY and CONFIDENCE and REALLY MIRROR back to THEM the things YOU love most ABOUT them - the things THEY can't SEE right about themselves right now, but YOU can - in an EFFORT to counteract the current epidemic of low self esteem.
And last but not least, we CREATE a portrait of YOUR child WITH you -
Because ONE day, we know it will be one of THEIR most treasured possessions.
Sound good?
(ALLOW FOR RESPONSE)
Hi, __________.(CLIENT'S NAME) this is Mindy with Ever After Portraits calling on a recorded line for our PLANNING SESSION. How are you doing today?
(ALLOW FOR RESPONSE)
I'm so happy we are able to connect! I want to be mindful of your time, so I'm going to jump right in and explain why I'm doing this call.
First, I DO NOT just stick people in front of my camera and take a snapshot.
I want to capture who you ALL really are, different sides of your personality that are unique and special to each of you.
The more I see through YOUR eyes, what feels important to YOU and YOUR PARTNER, the more MEANINGFUL your portraits will be and I can build the right message into your art so it will warm your heart every time you walk into the room.
This call should take about 30 minutes.
And I will explain our DESIGN process, how we CUSTOMIZE products.
I will set your Ordering Session date when you and your partner will ORDER, I'll give you more detail on the products we offer, so when YOU PLACE your ORDER you're prepared.
Does that make sense?
(ALLOW FOR RESPONSE)
I know you HAVE a gift certificate that pays for your session and a 10 inch portrait, so there's no further purchase required.
BUT I'm going to be fair and tell you that most people DO NOT just leave with just one portrait.
As a portrait artist, the first thing I want you to know is that you are in good hands. You'll never have to wonder what to do, I'll guide you and even show you on the back of my camera how amazing you all look.
A portrait IS about how you LOOK - just know that we will focus on highlighting the connection you have with those you love in the PORTRAITS.
IF THE FIELD BELOW ALREADY HAS AN ANSWER IN IT, IT'S THE ANSWER THEY GAVE TO "Is this for a special occasion or how did you decide to talk to us now?" WHEN SCHEDULING THE CALL THROUGH ACUITY.
MEANING/MOTIVATION:
Do you have a vision for how you'd like the portraits to look - and at THIS point, it’s totally okay if you don’t, we will collaborate on that together?
(ALLOW FOR RESPONSE)
Are there certain portraits you've seen in our portfolio that you were drawn to?
(ALLOW FOR RESPONSE)
I understand.
(ALLOW FOR RESPONSE)
IF THE FIELD BELOW ALREADY HAS AN ANSWER IN IT, IT'S THE ANSWER THEY GAVE TO "Is this for a special occasion or how did you decide to talk to us now?" WHEN SCHEDULING THE CALL THROUGH ACUITY.
MEANING/MOTIVATION:
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IF THIS CALL IS CALLING BACK AN INQUIRY, SAY THIS ONLY:
Tell me why this PORTRAIT session is so important to you at THIS time?
(ALLOW FOR RESPONSE.)
That makes sense.
I want to assure you that as far as products, you WILL get to see samples of EVERYTHING and know exactly what you want to create and know prices of everything as well. And YOU know what you want to spend.
We DO have prepayment bonus options as well, so that you can earn some BONUSES just for paying in advance.
(ALLOW FOR RESPONSE)
IF THE FIELD BELOW ALREADY HAS AN ANSWER IN IT, IT'S THE ANSWER THEY GAVE TO "Is this for a special occasion or how did you decide to talk to us now?" WHEN SCHEDULING THE CALL THROUGH ACUITY.
MEANING/MOTIVATION:
First, let me ask: Are candy and treats okay?
(ALLOW FOR RESPONSE)
SAY THIS TO EVERYONE:
Let me ask overall - what is the experience THE KIDS have had BEFORE - being photographed?
Did the kids love it?
or did they hate it?
(ALLOW FOR RESPONSE)
Okay, HARDEST QUESTION - Promise you will be HONEST, okay?
Which one is the life of the party?
Which one is the brat, the one that’s always in trouble?
(ALLOW FOR RESPONSE)
We asked you about your youngest.
I want to ask a few questions about your other children to have notes and then we will set your ordering session date.
Tell me about XXXX (OLDEST CHILD): Are they a Daddy's girl/boy or mommy's girl/boy?
(ALLOW FOR RESPONSE)
I want to capture the things that they love about THEM -
What do you love most about them RIGHT NOW, at the age they are?
(ALLOW FOR RESPONSE)
Help me see XXXX through your eyes: What would you most love to see come through in the portrait of her?
(ALLOW FOR RESPONSE)
And most importantly, what would you MOST love for XXXX to see ABOUT THEMSELVES in this portrait?
(ALLOW FOR RESPONSE)
FOR A MODERN OR B&W SESSION ASK THIS:
I want to capture what's unique about them.
What do you think is your child’s best quality?
(ALLOW FOR RESPONSE)
Do they have any unique quirks?
--Are they a thumb-sucker?
--Do they twirl their hair?
--Are there silly expressions?
(ALLOW FOR RESPONSE)
Any physical characteristics that are unique about this child that you would like highlighted?
--redhead, or freckles, or their front teeth have come out?
(ALLOW FOR RESPONSE)
What are they obsessed with these days?
(ALLOW FOR RESPONSE)
IF A GIRL: Do you have a girly girl, or more of a tomboy, sporty girl?
(ALLOW FOR RESPONSE)
Just so you know, in this session, you guys will have fun and play with each of the kids.
INTENTION CHILD 4 SEE ABOUT THEMSELVES:
Let's talk about your next child.
Tell me about XXXX (CHILD 3):
Are they a Daddy's girl/boy or mommy's girl/boy?
(ALLOW FOR RESPONSE)
Help me see more about XXXX's personality through your eyes: When you think of them, what do you love the most about the STAGE they are at right now?
(ALLOW FOR RESPONSE)
What would you MOST love for XXXX to see ABOUT THEMSELVES in this portrait?
(ALLOW FOR RESPONSE)
FOR A MODERN OR B&W SESSION ASK THIS:
I want to capture what's unique about them.
What do you think is your child’s best quality?
(ALLOW FOR RESPONSE)
Do they have any unique quirks?
--Are they a thumb-sucker?
--Do they twirl their hair?
--Are there silly expressions?
(ALLOW FOR RESPONSE)
Any physical characteristics that are unique about this child that you would like highlighted?
--redhead, or freckles, or their front teeth have come out?
(ALLOW FOR RESPONSE)
What are they obsessed with these days?
(ALLOW FOR RESPONSE)
IF A GIRL: Do you have a girly girl, or more of a tomboy, sporty girl?
(ALLOW FOR RESPONSE)
Just so you know, in this session, you guys will have fun and play with each of the kids.
INTENTION CHILD 3 SEE ABOUT THEMSELVES:
Tell me about XXXX (CHILD 2):
Are they a Daddy's girl/boy or mommy's girl/boy?
(ALLOW FOR RESPONSE)
Help me see XXXX through your eyes: What do you love about CHILD'S NAME at the age he/she is RIGHT NOW that will help to personalize the session
(ALLOW FOR RESPONSE)
What would you MOST love for XXXX to see ABOUT THEMSELVES in this portrait?
(ALLOW FOR RESPONSE)
FOR A MODERN OR B&W SESSION ASK THIS:
I want to capture what's unique about them.
What do you think is your child’s best quality?
(ALLOW FOR RESPONSE)
Do they have any unique quirks?
--Are they a thumb-sucker?
--Do they twirl their hair?
--Are there silly expressions?
(ALLOW FOR RESPONSE)
Any physical characteristics that are unique about this child that you would like highlighted?
--redhead, or freckles, or their front teeth have come out?
(ALLOW FOR RESPONSE)
What are they obsessed with these days?
(ALLOW FOR RESPONSE)
IF A GIRL: Do you have a girly girl, or more of a tomboy, sporty girl?
(ALLOW FOR RESPONSE)
Just so you know, in this session, you guys will have fun and play with each of the kids.
INTENTION CHILD 2SEE ABOUT THEMSELVES:
So I want to ask some questions to help me FURTHER customize your session.
Do you have a vision for how you'd like the portraits to look - and at THIS point, it’s totally okay if you don’t, we will collaborate on that together?
(ALLOW FOR RESPONSE)
Are there certain portraits you've seen that we created that you were drawn to?
(ALLOW FOR RESPONSE)
I understand.
In these portraits, I want the CONNECTION and relationship to be CLEARLY EVIDENT.
COUPLES SESSION SKIP TO NEXT FIELD
IF THE FIELD BELOW ALREADY HAS AN ANSWER IN IT, IT'S THE ANSWER THEY GAVE TO "Is this for a special occasion or how did you decide to talk to us now?" WHEN SCHEDULING THE CALL THROUGH ACUITY.
MEANING/MOTIVATION:
MATERNITY-NEWBORN-BABY PLAN
You're expecting this person you already love so much yet haven't even met, and it's only going to be the two of for such a short amount of time.
What do you you love the most about being pregnant right now?
(find out what's important to them)
MATERNITY-NEWBORN-BABY PLAN
Have you felt the baby move?
What did that mean for you? What did that mean for your partner?
Tell me a little bit about your journey to become a mom. Was this something you thought about ahead of time in that you always desired being a mom?
MATERNITY-NEWBORN-BABY PLAN
Why do you feel it is really important to document this pregnancy?
Now that XXX is going to be a dad, how has that been for you? Like what has he said about being a dad? Is he excited about this first baby?
What is he most excited about?
Watching him go from someone who was once a stranger, to now he's going to be the father of your child, how has this baby made you see your partner differently?
What are some qualities in your husband that you just know will make him a great father to your child?" then-
What is he doing now that shows you he is going to be a good father?
What do you think he is looking forward to the most?
When you have quiet time together, what things does he do to try to connect with the baby?
---sings to my belly
What is that like? Can you describe that for me?
AMAZING
-talking to their unborn child to try to connect with it
-most dads want a baby as much as their partner does so we definitely photograph you guys together.
"OMG go back to the day she found out the amazing news that you were pregnant. How did you find out?"
So when you first told him...what was that moment like when you first told him that you were pregnant?
Describe to me the look on his face when he found out.
In that moment, did you really talk about this being the real start of your family and what that means for you as a couple? Like, what did you get most excited about bringing a child into the world?
Why is he the one and what is it about him that made him the one you chose to have children with ?
What's something you just LOVE SO MUCH about [partner's name] that you hope your baby inherits?
What is your greatest dream for your baby?
When he has his own children and shows them these pictures what do you want him to feel...what stories do you want him to tell?
(surrogate)what are you most looking forward to about holding the baby for the very first time?
"If there was something that you could say to your baby about how much he was wanted, what would that be?"
Will this pregnancy complete your family, like do you think this might be the last time you will be pregnant?
Fast forward to a time in the future, and you are looking at portraits of this time with your child...portraits that show the love and admiration you had for him before he was born...what do those portraits look like to you?
(ALLOW FOR RESPONSE)
What do you want your son or daughter to feel when looking at these portraits in the future?
When he has his own children and shows them these portraits what stories do you want him to tell?
What does he look like when he sleeps?
What is your favorite thing about him?
What has he done that has made you laugh?
What is your greatest dream for him?
When he has his own children and shows them these pictures, and looks back on these pictures what do you think he will want to feel? what stories do you want him to tell?
How has it changed the relationship with your husband?
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
What does it mean to you know that he's going to be such a great dad?
"How does that make you feel, having a man in your life that makes you feel so secure and is showing you what an amazing father he's (going to be/IS), and that he is there to support you"
It's so beautiful - those moments are the really important moments in our lives, aren't they?
What does that mean to you to have that in your life, that love and connection in your life?
MATERNITY-NEWBORN-BABY PLAN
BRIDGE
"If we create something for you that would transport you and your family back, every time you looked at it, to the way you feel right now. Like If you could walk in a room and it gave you an instant connection to THIS feeling each and every day, even when they aren't physically here with you......What would that mean to you to HAVE something like that?"
"what would it mean to you if you had something in your life that gave you that feeling every day simply by looking at it" - like what would that do for your family/marriage/relationship with your children?
What message would this give to your children if you were to display this in a substantial, impactful way? How much confidence, love, strength or pride would it give them to see how much you truly treasure who they really are?
When I capture this for you, where would you love to see it displayed in your home? Somewhere you and your child will see it each and every day, a place of prominence?
(ALLOW THEM TO ANSWER)
That sounds good. Your family can draw strength from this daily - even a series of portraits in a collection would look AMAZING there!
Choosing a place where you can put something substantial, large enough to have presence in the area is important because you will want this to be be an experience that will live on your wall; one that you will re-experience every day, wouldn't you agree?
(ALLOW FOR RESPONSE)
DISCOVERY CALL-MULTI-GENERATIONAL
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Can you tell me: Who would you love to bring along to your portrait experience?
Get:
NAMES
AGES
WHERE DOES EACH SIBLING LIVE?
WHERE DO THE MATRIARCH AND PATRIARCH LIVE?
CONTACT INFO FOR EACH
It's SO AMAZING that you are going to do a MULTI-GENERATIONAL SESSION - those are my favorite type of session.
Can I ask: Who is going to be the recipient of the ultimate wall art piece?
Who's home will it go in?
(ALLOW FOR RESPONSE)
Do you think that anyone else in your family will want photos?
(ALLOW FOR RESPONSE)
(If for parents) - THAT would make an amazing gift!!
I would love to give you EVERYONE that is a part of your session the opportunity to create something beautiful of EACH family UNIT as well as capturing your extended family as a whole.
Most likely, each family will want their own artwork up on their walls at home, so even though we photograph you as one large group together, what you purchase for YOUR home will be different.
After all, everyone has their own wants and budgets.
I have found it works best is total transparency about pricing.
To confirm that everyone has clarity, I ALWAYS speak with them.
(GET NAME, PHONE, EMAIL)
I have their names. Can I get CONTACT INFO for XXX1?
Okay, great. And CONTACT INFO for XXX2?
Okay, great. And CONTACT INFO for XXX3?
Okay, great. And CONTACT INFO for XXX4?
(ADD THIS INFO TO VARIANT NOTES)
Thank you so much for that!
(IF THIS PERSON ASKS:
Why do you need to contact them?
Thank you for asking that - we need to know what's important to THEM just like we found out what was important to YOU
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GIFT CERTIFICATE
That's why you can use the GC for your immediate family, to spend towards the portrait session and then artwork for yourself."
We can photograph an extended family session, that is the large group session and the cost for that would only be $250.
Typically, we do this as a separate session for each individual family group on a different day instead of trying to crowd everything into one day. And if you purchase the extended family session, then we would gift a $500 GC to any of your siblings that would like to have their own immediate family portrait session.
How does that sound?
What we have found is that it works better to have one person that is NOT A MEMBER OF THE FAMILY to GUIDE and organize it -- because I mean, you are busy and who really has time and want to coordinate something like this?
(ALLOW FOR RESPONSE)
It's really part of what WE do - we are EXPERTS!
--we help everyone coordinate their clothes
-- the best part is that we know how to work with the family dynamics.
How does that sound?
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It's a collaborative process with each family really -
“Let’s start planning for this now so that when the time comes we will be ready. We can help coordinate what to wear and there is a lot of flexibility with that.”
In order to give the high quality service that my clients expect of me, the next step would be to have a conversation with each family since I won't be showing ALL the photos to everyone. This is why I need to know what each individual family unit wants/needs
And then we will set it up so that your parents and the adult children can do an individual order.
I just need the contact info of the mom in each family and we can begin planning when and where.
Let me get their cell phone info:
(GET THEM ALL)
"Make sure you let _________know that I am going to give them a call."
(IF THIS PERSON ASKS: why do you need to contact them - If they ask why, tell them you need to know what's important to them just like you found out what was important to the booking client)
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MULTI-GENERATIONAL
As far as ordering, if you live local, ordering in studio
Not local, can order the next day or via Skype at a later time
We have custom options, and it's always nice to get the artists feedback on how they feel their work should be presented and we will take with each family about that.
Wall Art - can create for each family
Portrait box, Storybook album - each family
SKIP TO
"So let me explain the process..."
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DISCOVERY CALL-OLDER PEOPLE
Can you remember a time your daughter was really happy?
What were you doing together?
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I'd like to ask you just a few questions about your family.
Who are you closer to, your mom or your dad?
(ALLOW FOR RESPONSE)
What did you love to do with your dad/mom when you were a boy/younger...mom/dad/parents? Like what is the best part of that for you?
(ALLOW FOR RESPONSE)
Growing up, what are some of the things you most admire about your...mom/dad/parents?
(ALLOW FOR RESPONSE)
What are some qualities that you love about your ...mom/dad/parents now as an adult, maybe even as you have become a father and now understand him more?
(ALLOW FOR RESPONSE)
What do you think that the biggest lesson is that your...mom/dad/parents has taught you in life?
(ALLOW FOR RESPONSE)
What do you think it means to your ...mom/dad/parents to be able to spend time with you NOW, as an adult, to know that you still value spending time with him?
(ALLOW FOR RESPONSE)
(NOTE: be very careful with "what does it mean.." question. It needs to be asked when the person is already got emotional. ).
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
Do you think that having portraits with you is something your ...mom/dad/parents would value -- something that really captured the relationship you have developed over your life, what he means to you? What do you think it means to him/her even that you WANT to have these portraits with him/her?
(ALLOW FOR RESPONSE)
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"If we create something for you that would transport you and your family back, every time you looked at it, to the way you feel right now. Like If you could walk in a room and it gave you an instant connection to THIS feeling each and every day, even when they aren't physically here with you......What would that mean to you to HAVE something like that?"
"what would it mean to you if you had something in your life that gave you that feeling every day simply by looking at it" - like what would that do for your family/marriage/relationship with your children?
What message would this give to your children if you were to display this in a substantial, impactful way? How much confidence, love, strength or pride would it give them to see how much you truly treasure who they really are?
When I capture this for you, where would you love to see it displayed in your home? Somewhere you and your child will see it each and every day, a place of prominence?
(ALLOW THEM TO ANSWER)
That sounds good. Your family can draw strength from this daily - even a series of portraits in a collection would look AMAZING there!
Choosing a place where you can put something substantial, large enough to have presence in the area is important because you will want this to be be an experience that will live on your wall; one that you will re-experience every day, wouldn't you agree?
(ALLOW FOR RESPONSE)
TO THE SENIOR THEMSELVES:
What is most important about these senior portraits?
What are XXX plans after school?
What they will miss about their families? your mom?
(Seniors care a LOT about outfits and locations so spend time on this)
OUTFITS
Have you thought about the outfits you want to bring?
RESPONSE:
You can bring unlimited outfit options to session as long as they're ironed and on hangers. Anything wrinkled isn't an option because it can't be photographed. When you get to the studio I will help them pick the 2-3 outfits that will photograph the best and are most flattering.
LOCATIONS:
Have you thought about locations at all?
RESPONSE
Those locations sound cool - what is it that you like about it?
I have the perfect location that is a great match and will be even BETTER
Sounds like I need to have that discussion with your mom because it sounds like you need a SIGNATURE SESSION.
Talk a little more and grab parent contact info and use senior answers to quickly engage parent.
(You don't need to go location scouting, that would be crazy. As we prepare for their session you will be learning about their personality and style, and will get to know if you prefers fields flowers and nature or urban settings like cool walls and alleyways. And you will go through your mental catalog of perfect secret locations and take you there.)
TO THE MOM OF THE SENIOR:
"XXX gave me your contact information. She is so excited about her senior portraits and one of the things she mentioned is that she will miss XXX"
What makes us a little bit different is that all of our sessions are super tailored to each of our clients so we want to photograph XXX authentically.
All the hard work they have put in and now look how far they have come... that’s worth celebrating!!!!
The most important thing to us is that these senior photos really capture (CHILD'S) Personality, and interests and they don't look just like everybody else's senior photos. So we really want to customize the locations and clothing to what's important to you and your child - so like if they are on the swim team, we will photograph them there. If they are into their car, we will do a cool photoshoot of that. We brainstorm with you for the locations and the vision.
Is there anything in particular that you want for the photos?
Is there anything else that you can tell me about them that will help me get to know them better?
What are his hobbies?
Is there any place he really loves to spend time?
What are XXX plans after school?
For you, what is it that you really want for XXXX?
How do you see your child who is getting ready to face the world?
(If they are going to be gone...most are, ask:)
- What are you going to miss when senior is GONE?
- How do you think your other children are going to be affected by the child moving out? (Mention heir family will be forever changed once a child leaves.)
- How do you think your husband might be affected? *(which will lead into you speaking with him.)
- What do you want to be reminded of every day regardless of where her child is?
- How will you experience these photographs in their homes in a way that will enrich their life after XXXX is gone?
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
_______________
More than merely taking photographs, we take you on a journey of discovery. By getting to know you and what you adore about your senior, the things that you just love, we create a collection of photographs that are meaningful, true to who your senior is, and will become heirloom artwork that will fit seamlessly in your home and enrich your life!
_____________________
(Sometimes parents see this process as something you have to do, so this question tends to snap them out of it and help them realize how heavy and important this is. Parents don't care about locations and outfits. If they ask it's because their senior cares and they are asking for them. So answer it but don't spend time there.)
How is your husband feeling about XXX being at this point in their life?
-So I want you to think of XXX (insert pause) And I want you to think about XXX on a really good day (pause) A day that totally describes who XXX is (pause) A day where XXX can be just himself - what would he be doing
- If you could tell me, thinking of everything you absolutely love about XXX and what she means to you right now at this point in her life - you know, those qualities that make XXX so special and unique to you as a mom..
what do you love the most about XXX?
I also like, I'd like you to think about XXX, and about his accomplishments. If XXX were here right now, what would you tell him about how proud you are of him?
I'd like for you to think about XXX. Are you thinking about XXX right now? What are 3 words that you would use to describe XXX?
- What does he look like when he is happy?
- When is he WORD-IEST? Can you describe that to me?
- If you think of (name) being (one of the words), and thinking of the last time you remember him/her being (that word) - what was she/he doing?
(NO WRONG ANSWERS
AND THEN SAY: "There are no wrong answers. The first thing that comes to your mind is generally what we need.")
- What do you love the most about that moment?
- What expressions did you love the most when this happened?
- It's so beautiful - those moments are the really important moments in our lives, aren't they?
ADOPTION
"How does that make you feel, having had this young man/woman in your life from the time they were so small you could hold them in your hands to now, you've helped them become this amazing person that is stepping out into the world on their own - how does that make you feel as a mom?"
What does that mean to you to have that in your life, that love and connection in your life?
"If we create something for you that would transport you and your family back, every time you looked at it, to the way you feel right now. Like If you could walk in a room and it gave you an instant connection to THIS feeling each and every day, even when they aren't physically here with you......What would that mean to you to HAVE something like that?"
"what would it mean to you if you had something in your life that gave you that feeling every day simply by looking at it" - like what would that do for your family/marriage/relationship with your children?
What message would this give to your children if you were to display this in a substantial, impactful way? How much confidence, love, strength or pride would it give them to see how much you truly treasure who they really are?
When I capture this for you, where would you love to see it displayed in your home? Somewhere you and your child will see it each and every day, a place of prominence?
(ALLOW THEM TO ANSWER)
That sounds good. Your family can draw strength from this daily - even a series of portraits in a collection would look AMAZING there!
Choosing a place where you can put something substantial, large enough to have presence in the area is important because you will want this to be be an experience that will live on your wall; one that you will re-experience every day, wouldn't you agree?
(ALLOW FOR RESPONSE)
DISCOVERY CALL-SINGLE
Is there a time that you set aside that you can just be you and are just taking time for yourself, what do you enjoy doing then?
What's important about that time to you?
Describe to me your perfect day if you took time out for yourself.
When you look in the mirror, who do you see?
When was the last time you felt beautiful?
What are you doing when you are your most beautiful and truest self?
Who are you with?
(Then it is SUPER easy to follow up with. That also gives me their 'safe' person.)
When ______ looks into your eyes, what qualities / characteristics does he/sh see in you?"
If someone asked your best friend the quality that best describes you, and who you really authentically are, the one quality that sums up who you are and how you want people to think of you as, what quality would that be?
-Imagine yourself starting every single day feeling _______, what could change in your everyday life?
-After a day feeling _____, and you've made _______ changes, you look yourself in the eyes, what does that expression look like?
SINGLE PEOPLE-GUYS
So, what do you do for work XXXX?"
Oh, how cool. How long have you been doing that for? Awesome!
Why have you chosen to be in the business you are in?
What is it about that? LIKE what is important about what it gives you?
What does it mean for you to have that in your life?
What do you love the most about that?
How does it make you feel to have that in your life, the business?
If I asked the person closest to you three words that totally describe what your best qualities of who you are as a person, what would they say?"
If someone asked your best friend the quality that best describes you, and who you really authentically are, the one quality that sums up who you are and how you want people to think of you as, what quality would that be?
Do you feel those are your best qualities?
Is there a time that you set aside that you can just be you and are just taking time for yourself, what do you enjoy doing then?
What's important about that time to you?
Describe to me your perfect day if you took time out for yourself.
When you look in the mirror, who do you see?
-Imagine yourself starting every single day feeling _______, what could change in your everyday life?
-After a day feeling _____, and you've made _______ changes, you look yourself in the eyes, what does that expression look like?
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
DISCOVERY CALL-DOGS
"Oh, that's amazing - what is your dog's name?"
Oh, what a cool name - how did you come up with that name?
OMG, what kind of dog is he - oh, I love schnauzers!
How did you come to chose a schnauzer?
How did you find her?
What was XXXX like as a puppy?
OMG, I've got to write that down - that is amazing
"that's interesting, tell me more about that"
what are some of Tucker's personality traits that you love so much?
Why is this important to do this now?
What are some favorite things you love to do together?
What do you absolutely love most about XXXX
GIVE VALIDATION - Yes, Awesome, Great!
You've come to us to celebrate everything you've loved about him - and that's amazing
DON'TS
they don't see a distinction between the love they have for the dog and the humans in their like don't ask: Tell me about your dog.
steer away from any language that remotely sounds doggish
don't ask: has he done tricks
don't call him dog - call him by his name
don't talk about training him
If she is saying how supportive the dog is. then take her back to a time
I want you to think of Tucker right now...can you think of Tucker right now?
So you said that he is so supportive - I want you to take me back to a time when you totally felt supported by Tucker - what is happening? Where is this happening?
"do your dogs sleep in the bed with you, too?"
(so you make it okay)
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
DOG
(PRAISE THEM - SAME TONE AND PACE)
LORRAINE
1/. What do you love the most about XXX personality?
said this way:
‘So, (brief pause), tell me what you love the most about, (brief pause), Blaze’s personality?’
2/. What do you love and adore and is your favorite thing to do with XXX
3/. With all those beautiful things you’ve just described to me about XXX, what would you love the most for us to capture in your photographs of XXX?
(With each question (apart from the first one), I also repeat descriptions they have told me:: With all those beautiful things you’ve just mentioned to me about Blaze (my dog’s name lol), the way he curls up in a tight ball, the way you described he gives you his paw when he wants attention and those gorgeous cuddles you adore, what would you love for us to capture the most in your photographs of Blaze?)
‘so when you say you’d love for us to capture his kind nature, can you describe what that means to you?
ask them what that means to them first
and then you ask them what that looks like to them.
For women you ask what does that feel like (this is generally speaking) and for men it’s what does that mean to them.
what would that mean you that have those photographs of XXX displayed in your home?
‘so have you thought about where in your home would love to display your photographs of XXX
no, to which I will say,
‘ok, but if you had to think of a room in your home where you’d love to display your photographs of XXX and reconnect with all those amazing and wonderful things like the way Blaze will sit with his paws crossed very regal and the way you mentioned he loves to curl up tight in a ball, where would that be?’
"If we create something for you that would transport you and your family back, every time you looked at it, to the way you feel right now. Like If you could walk in a room and it gave you an instant connection to THIS feeling each and every day, even when they aren't physically here with you......What would that mean to you to HAVE something like that?"
"what would it mean to you if you had something in your life that gave you that feeling every day simply by looking at it" - like what would that do for your family/marriage/relationship with your children?
What message would this give to your children if you were to display this in a substantial, impactful way? How much confidence, love, strength or pride would it give them to see how much you truly treasure who they really are?
When I capture this for you, where would you love to see it displayed in your home? Somewhere you and your child will see it each and every day, a place of prominence?
(ALLOW THEM TO ANSWER)
That sounds good. Your family can draw strength from this daily - even a series of portraits in a collection would look AMAZING there!
Choosing a place where you can put something substantial, large enough to have presence in the area is important because you will want this to be be an experience that will live on your wall; one that you will re-experience every day, wouldn't you agree?
(ALLOW FOR RESPONSE)
DISCOVERY CALL-HEADSHOTS/BRANDING
Very cool that you’re looking for new headshots.
I'd like to find out what you are looking for with portraits/headshots, and in a portrait artist and also give you some information about the services I offer and pricing and such.
I need to find out more about what you do, your business, your clients, and of course YOU so I can craft how you want to be represented to them.
So we will talk about 15 or 20 minutes -- is that okay?
(ALLOW FOR RESPONSE.)
ME: Oh that’s awesome!
IF IT WAS A REFERRAL:
We have a lot of ___ we’ve worked with. Do
you happen to know Mary Smith? She’s a VIP too.
CALLER: Oh yes! I met her once. She’s at the Fort Myers office. Huh! I didn’t know you did her headshots! She looked AMAZING!
[Check out this common ground in action! Sara is hooked already. Plus, I’ve subtly indicated that headshots are kinda my thing and that she’s come to the right place.]
ME: Thanks! Mary was so great to work with!
So tell me, what was it about her headshots that you liked so much?
Tell me about your last professional portrait/headshot experience and what you liked or disliked about it.
(AT THIS POINT THE CALLER USUALLY SAYS SOMETHING ABOUT HOW BAD THEY LOOK IN PICTURES.)
If they don't, ask them:
"Are you generally happy with how you look in photos?"
(ALLOW FOR RESPONSE.)
ME: Oh, Sara! Tell me about it! I’m the Same. Exact. Way. My husband jokes when he takes my picture that the camera must be broken.
[Common ground and connection at play here.]
I'd like to know more about your clients -
Can you tell me a bit about your target clients?
who do you love working with the most?
If you could describe that as an avatar, what would that look like?
We want to help you attract more people like that
male?
female?
family?
business owner?
where do they spend a lot of their time?
what do they want?
what do they secretly want?
Is your clientele conservative or young and hip?
What would you love for your clients to experience when coming to you?
McDonalds gives a different experience than say...Mortons - even though they both sell beef.
What type of client experience are you looking to provide for your clients?
I'd love to know more about how you need that to be portrayed.
Can I ask: What would you like your headshot to say about your business? What I mean by that is: what is it about your brand you want to portray?
How do YOU want to be seen?
What do you want your clients to immediately know about you from looking at your headshot? Like, when someone looks at the headshot we take for you, what would you like people to think or feel?
ME: Oh perfect!
"Natural, relaxed and approachable are what we do best! "
[Approachable is my favorite keyword. I use that all the time.]
"For a natural expression it takes a while to get warmed up so we don't have a set session time limit -- we photograph until we feel confident we have the images you will love"
[Extra time is THE BIGGEST thing that sets me apart from my competition.]
"Are you thinking you’d like to do this headshot session solo?
Or are there a bunch of people in your office who would like headshots done?
What is your company message?
Do you feel that each individual has their own unique way of attracting clients and ability to create opportunity?"
ME: "Gotcha. One last question… What do you think you’ll be using your headshots for?"
In some careers, professionals, especially small business owners, need to wear a lot of hats and need many different looks and brand awareness. What parts of your business do you do, that would benefit from having different headshot looks?
"Is there a certain look you want on your website?"
Where do you see these on your site? About Page? Opening Banner? contact? Throughout the site?
I ask because I have had people want --
Circular? Horizontal? Vertical?
Are there branded colors that you would like to bring into the session?
Will you be putting your photo on your Business card? Marketing materials? Published book or article on the horizon? brochures?
Any big needs? Billboard, life size cutout, negative space for copy? square crop for social media?
If you want images for Linked In and for Facebook, then you are probably thinking that you want some more business attire but some more casual -- typically, people don't use the same image for Linked In that they do for Facebook. That attracts a different crowd, too.
Speaking engagements -- what are your branding colors -- or if special event like being a speaker at a yearly conference, what is the conference branding colors for the speaking engagement?
******* [If she were in another profession, like consultant for example, I might ask more leading questions such as:
“Do you have different roles you need to play, such as headshots for speaker engagements?“
“Board positions?“
“Dust jacket on your book?”
FOR EACH DIFFERENT LOOK: “What message do you want to convey for this role?”
[In some careers, professionals who speak to multiple audiences and wear lots of hats need many different looks.
More looks= bigger sale. Plus, you can show your expertise by pointing out things she might not have considered.
With each look she describes I would ask: “What message do you want to convey for this role?” Knowing the answers to these questions will help you give thoughtful styling and shooting recommendations.]
Oh that’s awesome!
I'd love to know more about YOU.
What can you tell me about yourself?
So what is your role in your business?
(as a Realtor - do they work for the seller or the buyer)
"Do you feel that each role sends a different message?"
"So what would you like your portrait to say about you?
For instance, is it important to you to convey that you are successful to your clients?
From an (WHATEVER THEIR BUSINESS IS)'s point of view, is it important to you to be seen as someone who is exactly like them, someone relatable or someone who is more or less above them?
People can sometimes take on a completely different life - at work you are one person and at home you are another
these days people want to know a bit of both
it's more social, not as rigid
Do you think that you would build more loyalty with your current clients and connect to potential clients if they get a little bit of that personal part of who you are as a person as opposed to who you are as just their (WHATEVER THEIR BUSINESS IS) - or do you want that separation?
(most will answer that they want them to feel they are just like them)
So you want it to be more than a business transaction, you want them to know you.
So it sounds like you have a lot in common with these people, have you thought of also taking portraits with your family, your dog, with you loving on your dog because most of your clients will have children and have dogs.
I've had other clients that use their photos of their family on their website so they are more relatable and then of course, it is a business expense.
What are your thoughts on that?
If you had one place to have your portrait in your workplace, a place where when you see your portrait you could borrow confidence and strength, and a feeling of success from it, where would that be?
What would it mean to you for you to be able to showcase your success, strengths and confidence up on a wall for your clients to see? Do you feel that would impact them?
How would that make YOU feel?
What would it mean to YOU to have that?
What do you think it would mean to your clients for you to have that?
ME: Okay… so let me get this right...
You’re looking for headshots for just you.
You need shots for social media, web, and marketing.
Anything else?
"so what I am understanding is you need pictures to represent:
your strength
trustworthiness
and integrity?
Is that correct?
You want to show your perspective clients that you are..."
?
?
"So if we were able to capture those expressions and relay this message to your clients what do you feel that would do for your business?"
...what we specialize in -- you know, I had someone who walked in to the Picture People, who put her on a white background even though she was very pale, so she didn't get any help with styling her clothes and she wasn't into makeup -- so she wasn't happy with the result.
We don't do average portraits - clients want something exceptional, something that is a cut above -- that's why they come to us!
Let me explain the options that might work for you.
We have TWO headshot options.
Our most popular is the Signature Branding Session. For this session, we find a date that’s convenient for you. I know you said you’d like these images soon so this might be the best way to get you in quickly.
[Reveal the feature and benefit that will uniquely serve your client.]
With this session, we include professional hair and makeup. We typically photograph for an hour to an hour and a half here in our studio - we have an indoor and 2.5 acre outdoor studio.
You’ll have time for multiple wardrobe changes.
Part of the benefit of this session is that we help you style your clothing so it introduces you to your target client in a way that's a good fit for what you want to communicate to them -- I always find that changing your look is great because different looks call for different poses.
More options means you’ll be able to find the looks that really SING on you! I’ll give you lots of options at your Ordering Session to choose from, so you can find the best ones for you.
The cost for the custom Signature Branding Session is $600, plus tax and includes a $500 credit.
My images are $250 a piece for the high res digital file. You’re welcome to get JUST the TWO images covered by your $500 print credit.
OR you can apply your credit towards a collection.
Most of my Custom headshot clients purchase the $1800 collection which includes 10 images. If you’d like, you can also get the collection of 20 images for $3200. Essentially, the more images you purchase, the less they are individually.
How’s that sound?
CALLER: Ummm… okay. So I get two images and a session with hair and makeup for $600?
ME: Yup! Two images for sure! Or you can apply the $500 credit towards a collection. [Always nudging towards the collection.]
CALLER: Okay. You mentioned there was another option…?
[This is the point where the client starts to get a feel for if she’s in or out. She’ll use price to pre-qualify herself. You’ll sense which way she’s leaning too. If she jumps out with “Oh wow! That’s WAY more than I expected,” you can immediately offer option two. If she’s on the fence, as I sense from Sara’s neutral comments, you should also explain option two to see where she stands. NOTE: Sales 101, always explain the pricier option first and then back into the thrifty option. It’s easier to mentally go down in price than to go up. The higher price tag serves as a pricing anchor.]
ME: Yes. We also have The Headshots One. The Headshot One offering is held once a month here at our studio.
You will arrive ready to be captured in ONE outfit, your favorite business outfit with your hair/makeup already done. We will capture you against ONE of our simple backdrops.
One outfit, one backdrop, one file is included. At the end of your session, you will be able to choose your favorite images.
You’re welcome to purchase extras at $250 per image.
The total for this session is $350 plus tax.
Which option sounds like a better fit for your business: A Headshot One session or a Signature Branding Session?
CALLER: Hmmm. Well you said I could schedule the Signature Branding session right away…?
[BUYING SIGNAL! BUYING SIGNAL! My ears always perk up when I hear a buying signal. Now I know where her head’s at. Sara is considering the Custom session. Looks like the price didn’t scare her after all and the idea of custom convenience intrigues her.]
ME: Sure can!
Typically, Fridays are our most popular day.
[No more hemming and hawing. Jump right in assuming the close on the Custom session.]
ME: Yes, we schedule Signature Branding sessions mornings from 9-noon.
You should TOTALLY schedule a lunch date with your husband after your session cause you’re gonna look AWESOME with your hair and makeup all done up.
Oh and speaking of looking pretty… Have you seen my Beauty portfolio?
[And THIS, my friends, is the line I’ve been waiting to drop on Sara from square one.]
(ALLOW FOR RESPONSE.)
ME: Oh you should check it out!
Since you’re gonna be all gorgeous and right here in studio, we could get your professional headshots taken care of AND have time to do some Beauty looks—anything from glamour to fashion boudoir to boudoir.
PAUSE - ASK WHAT DO YOU THINK?
CALLER: Yeah. Might as well, right? Ya know… it’s my husband’s birthday coming up in a few months. He might really love some shots of me. How does that work?
OR INTERJECT
"They make a great gift for an upcoming anniversary or birthday gift."
"For the Custom Beauty sessions, we encourage everyone to bring 4-5 looks. I recommend you bring 2 professional looks, and then save the others for something more special and personal. Every woman should have an amazing portrait of herself, for herself and the ones she loves.
Beauty SessionS are the same session cost to you, and I also include a complimentary Style and Concept Consultation. This takes the homework of wardrobe selection off your plate.
I will send you what to wear guides and we can talk about your branding colors and what would look best on you. And it's completely complimentary.
HOW DOES THAT SOUND TO YOU?
If - Ask: May I ask how much you were planning on investing?
LISTEN - if slightly off, state:
I understand - We have NO minimum or required purchase for our standard studio sessions. You only buy what you love.
If they say: I have a budget of X
ANSWER:
How did you happen to come up with that number?
If they say: "You're expensive."
Smile and say
Thank you.
Why do you think someone would pay significantly more for portraits with me than to other photographers?
HEADSHOT-IF THEY WANT HEADSHOT ONE:
I understand -- sounds like something short and simple is a just a better fit right now. We can get you on the calendar and just keep us in mind if you decide at some point in the future you want to create something really special.
_____________________LATER
(CHOOSE THE DATE)
The total comes to $371 with tax. How would you like to pay for that?
(TAKE CREDIT CARD INFORMATION OVER THE PHONE)
(ALLOW FOR RESPONSE)
Okay, thanks for letting me know that.
This field is hidden when viewing the form
(ALLOW FOR RESPONSE)
The other thing you should know is that if you get the...
Headshot One session
Signature One session
TODAY
...you can ADD ON a Family session now at 50% off our regular rate.
Normally, our STUDIO FAMILY SESSION would be $600. If you add it on today, it would be $300 and the benefit to you is if we schedule that on the same day as your HEADSHOT BRANDING SESSION, then your hair and makeup would be done. With your FAMILY SESSION, you would ALSO receive $100 to spend on ANY product from your family session OR if you CHOOSE TO GET WALL ART, your $100 FAMILY SPENDING CREDIT would become a $1000 FAMILY SPENDING CREDIT TOWARD WALL ART. Our Wall Art STARTS at $1500.
So that would be your HEADSHOT BRANDING SESSION, a FAMILY session in addition - and if you wanted to have your hair and makeup done for BOTH SESSIONS, we COULD PHOTOGRAPH your FAMILY PORTRAIT SESSION the same day.
So the total would be $300 to add that on now.
Now you don't HAVE to get your FAMILY SESSION the same day, it's just that the session fee does not include hair and makeup. You CAN add on hair and makeup on any other day for an additional $250.
Would you like to add A FAMILY SESSION on at this time?
(ALLOW FOR RESPONSE)
(DO THEY WANT TO ADD ON NOW OR DO A FAMILY SESSION LATER OR NO FAMILY SESSION AT ALL?)
BOUDOIR-BEAUTY
Is it for a special occasion or a gift?
Why does BOUDOIR-BEAUTY appeal to you?
What part of your session do you think you will most enjoy?
What does it look like when you feel your strongest Or when you see yourself at your best?
What concerns do you have about being photographed?
Can you give me three words that describe how you want your finished images to look -- like classic, edgy, sexy?
Just give me your three words
For portraits that represent you authentically, I'd like to know more about you -
How would you describe yourself to someone new?
So if your best friend was to describe what she loves the most about you ...... or what is unique about you .... or what 3 things totally describe who you are to her ......
Tell me about a time you had to motivate yourself to look or feel beautiful.
*Note if they answer externally or internally first, on this question.*
What are you doing when you feel the most beautiful and you are your truest self?
What about that makes you feel amazing?
What was it about yourself that you loved when you felt amazing?
Who are you with?
Tell me a little bit about that person.
When you look into XXX's eyes, tell me what expressions/qualities/characteristics he or she sees in you.
How does it make you feel to know that XXX thinks that about you?
NOTE THIS QUALITY: What does it mean to you to know that you exude that quality?
How does it make you feel?
(make them the heroes. Give them the power. They need the realization of how important their loved ones are, how great they are doing in the crazy life.)
SINGLE PERSON/BOUDOIR/BEAUTY-BRIDGE 1
What if we capture the way that you see yourself and how you believe in yourself and create artwork from that so that, every day you wake up and are reminded of how awesome and how strong you are?
What would that mean to you?"
If we were to capture these qualities/characteristics for you, where would you like to display this artwork so that when you see it, you draw strength and comfort from looking at it daily?
"For me being photographed is such a journey of seeing, celebrating, accepting, loving yourself.
Imagine if you'd had beautiful portraits growing up with your parents. Priceless.
Imagine going through all the years of your life all the growth and changes and having something that reminded you that right now in this moment you are perfect and loved."
COMMON OBJECTION
What will I do with all of these photos of myself?
"Celebrate you, give them as gifts to people who love you.
Look at them every day with self love.
Accept and love where you are right now."
ROOM:
Are you in that room right now?
Look around right now, where would it go?
Tell me about that space.
We're in the room - what is the style of this room you are in?
What furniture would it go over?
Can you describe the other furniture in the room -- the finish, the style and the size?
FURNITURE IN THE ROOM
SIZE - HOW MANY SEATS, EXTENSIONS, SIZE OF BED
STYLE -
AGREEMENT STATEMENTS HERE - 3
I can really visualize that room with you and I can see your portraits displayed on the wall showing your __________________ we talked about. That is really important, isn't it?
And what I hear you saying is that if you could see yourself every day looking _____________ that would make you feel _______________, correct?
And if your partner/children could see you looking (NOTE THIS QUALITY PART) _________________ every day for them that would mean _________________, correct?
I THINK THAT AS WE FIND SOMETHING THAT WORKS IN THAT SPACE IT NEEDS TO HAVE PRESENCE, RIGHT?
I WOULD RECOMMEND ONE OF OUR PREMIUM PRODUCTS TO DISPLAY THERE, something that will look really modern and balanced over your ______________.
I WOULD RECOMMEND OUR ______________ BECAUSE IT WOULD FIT THE DECOR OF YOUR ROOM, IT WILL HAVE A TIMELESS QUALITY AND CAN BE HANDED DOWN FOR GENERATIONS.
QUOTE PRICE
So for one of our substantial premium products that I know will look amazing over/in the _____________ you would be looking at around the $ _____________ mark.
How does that sound?
(ALLOW FOR RESPONSE)
EXPLAINING THE PROCESS, PRICING AND BOOKING
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What you have just beautifully described, the connection you have in YOUR family.
when I create that, where would you LOVE to display that (QUALITY), a wall in your home where it would be the most powerful for your child to see, where YOU could get the most out of it every single time you looked at it?
(ALLOW FOR RESPONSE)
That sounds good!
Why does that feel like the perfect spot? Like what will you get to feel more of when you walk by?
Let's talk explain more about the choices you have and how our process works.
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FAMILY-MOST people who come to us are not looking for a MALL experience, something average or cookie cutter.
They love their family SO MUCH they want a ARTIST to create EXCEPTIONAL portraits. They pay our $500 SESSION FEE and commission us to create wall art like you just envisioned. For THOSE people, we know they want something special, something really beautiful of their family.
They take snapshots of their walls, and we have this really slick software, it allows YOU to upload your wall snapshots straight to me sized to scale. It TAKES a minute but the BENEFIT to YOU is we create a VISION, custom wall art suggestions superimposed on YOUR walls, so you and your hubby know it's not too big. That way, when you place your order, you know it's the perfect size!
All of that is done BEFORE we photograph you.
For THESE clients, the portraits are VERY important, so they see value in creating LEGACY WALL ART PIECES to be handed down, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
But, you didn't PAY our $500 session fee - you have a gift certificate so your session IS paid for - most who find us the way YOU did take advantage of the opportunity to create something special.
They don't HAVE Wall Art of their Family that they love, but they WANT to, so we make sure they have the full experience we offer all of our regular clients...
Some though, just are not interested in wall art or even an album or portrait box. They want something more generic and less custom.
They only want a few prints, or maybe even one image for a Christmas Card; maybe to replace a print in a frame they already own.
Things like these are a better fit for our Special Event sessions.
Which option sounds better to you?
Would you prefer a Special Event Session or do EXCEPTIONAL PORTRAITS AND wall art of your family you will love sound like a better fit for you and your family?
(IF THEY ARE PRICE SENSITIVE, SHIFT THEM TO A WITH LOVE SESSION BY CHECKING THE "SPECIAL EVENT WITH LOVE" UNDER THE "THE SESSION CHOICE IS SPECIAL EVENT)
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FAMILY-MOST people who come to us are not looking for a MALL experience, something average or cookie cutter.
They love their family SO MUCH they want EXCEPTIONAL portraits. They come to us because we are PORTRAIT ARTISTs. They commission us to create wall art like you just envisioned. For THOSE people, we KNOW they are interested in creating something special, something really beautiful of their family.
They take pictures of their walls, and we have this really slick software, it allows you to upload your wall snapshots straight to me sized to scale.
The benefit to YOU is it lets us talk about the VISION, and translate that into custom wall art suggestions we send so you and your hubby can SEE what we designed superimposed on YOUR walls, so we know it's not too big. That way, when you place your order, you know it's the perfect size!
All of that is done BEFORE we photograph you.
For THESE clients, the portraits are VERY important, so they see value in creating LEGACY WALL ART PIECES to be handed down, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
Some though, just are not interested in wall art or even an album or portrait box. They want something more generic and less custom.
They only want a few prints, or maybe even one image for a Christmas Card; maybe to replace a print in a frame they already own.
Things like these are a better fit for our Special Event sessions.
Which option sounds better to you?
Would you prefer a Special Event Session or do EXCEPTIONAL PORTRAITS AND wall art you will love sound like a better fit for you and your family?
(ALLOW FOR RESPONSE)
You know, I kinda feel like THE MODERN DAY MOM has REALLY been disadvantaged. Every mom USED TO HAVE a beautiful portrait of her family with her children DRESSED IN THEIR BEST without the WIND in their hair and SWEAT on their face, but in the last 35 years the photography industry has really STOLEN that from moms. And we want to help MODERN moms get that BACK.
OBJECTIONS
IF THEY SAY: CAN I HAVE OUTDOOR PORTRAITS?
ON LOCATION OR OUTDOOR SESSION:
Absolutely. Clothing in the studio is always DRESSED UP. Really we encourage you to dress your best. Even formal is awesome. We do offer casual outdoor or on location. But there is a minimum cost for that session. A session at our Outdoor Portrait Park is $750. A session on location is $1500. A session in our studio is, $500. Which one would you prefer?
(FINALIZE THIS WHEN WE HAVE AN ASSOCIATE PHOTOGRAPHER:
"After our discussion and learning about how we work, do you see yourself just wanting someone to take pictures or would you prefer to work with a portrait artist who will help guide you, creating a final piece of art that you will be thrilled with?"
PICTURE RESPONSE:
I understand. I would suggest our Associate Portrait Artist would be the best fit for what you are looking for.
(You can then suggest (for the pic people) an associate with a minimum of $1k, 2k or what ever.)
For the artist option, here is how we work NO ONLINE galleries, you have our undivided attention via Zoom, we can make suggestions on design, placement and the correct portrait size for maximum impact.
This service doesn't cost you any extra, HOWEVER we do have a minimum commission of 5k/10k/15k (whatever you can handle).
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I understand. I'll make a note that you are coming in for a With Love session.
SAY THIS FOR CLICKFUNNELS CALLS AND THEN END CALL
Now I’d just like to talk about wardrobe and then I’ll let you go.
We have two styles that we photograph in. The first is our signature style and has a very traditional look and feel. Men in suit jackets and ladies in dresses. The second style is a bit more relaxed with a more casual wardrobe. Its important for the success of your portrait that certain styles and colors of clothing be used, while avoiding other styles and colors.
CLOTHING IS SO IMPORTANT that we are going to email you a clothing guide to make it easy for you to pull the families clothes together for your session.
In fact, you are going to get a little flurry of emails and they are ALL important.
The FIRST most important step is the ONE thing we are asking you to do for us: sign off on OUR agreement, which is going to be emailed IMMEDIATELY after this call.
Do you think there is any reason you wouldn't be able to SIGN in the next 24 hours?
(ALLOW FOR RESPONSE)
GREAT! Along with your holding fee, your signature to our agreement is required to BOOK YOUR SESSION, so I'm glad you are good with it because your dates aren't confirmed until you sign.
Now, IMMEDIATELY AFTER you sign, you will receive your confirmation email of the dates we set and directions.
For this session, we offer package pricing, so you will get our WITH LOVE pricing menu - you will love seeing all the beautiful portrait products you can decorate your home with. With Love packages range from $500 to $3150. Because sometimes when clients actually SEE the portraits, they want more, we do offer other products like portrait boxes, albums and prints, in addition to wall art.
One of the reasons we ask you to sign right away is because we want to take the stress out of coordinating your family's clothes. Once you sign, you will receive our visual clothing suggestion guide that will make it easy to style your clothes.
EAP : Are there any QUESTIONS I can answer for you?
I'll look forward to meeting you in person at your portrait session. Have a great day!
(END OF CLICKFUNNEL CALL WITH LOVE)
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I understand. I'll make a note that you are coming in for a With Love session.
IF WE ARE REQUIRING SNAPSHOTS FOR WITH LOVE SESSIONS:
Our With Love offerings give options for wall art, too, because that is what Our Studio specializes in. So that we can offer you the best service and the most options, I do want to make sure that you understand that we do ask that you send in wall snapshots before your session.
IF WE ARE DOING WITH LOVE BY ZOOM:
Can I ask: Did you opt for an ordering session by zoom?
(ALLOW FOR RESPONSE)
IF WE ARE SETTING NEW DATES FOR WITH LOVE
NOTE: FOR RIGHT NOW, DATES WILL STAY THE SAME!!! ONCE WE ADD A PHOTOGRAPHER AND SALES PERSON, WE WILL NEED TO RESCHEDULE THEIR ORDERING SESSION DATE AND RESCHEDULE THEIR PORTRAIT SESSION DATE.
Since you are choosing a With Love session that gives you the option for a ZOOM ordering session, but we will need to change the dates - let's see what we've got open.
CHANGE PORTRAIT DATE
CHANGE ZOOM ORDERING DATE
Okay, that is all set.
We specialize in Wall Art and because we want to make sure you keep all of your options open, we want to show you exactly how anything you purchase will look in YOUR home and with the software that we use and SNAPSHOTS of your walls, we can do that. Jeannie probably told you that sending snapshots of your walls is a requirement for zoom, then?
(ALLOW FOR RESPONSE)
You want a zoom ordering session. I guess I should make sure - do you see any reason why you can't send your snapshots?
(ALLOW FOR RESPONSE)
Great! It's super easy and you will receive written instructions AND a short video to show you a quick easy way to do it.
SAY THIS FOR CLICKFUNNELS CALLS AND THEN END CALL
Now I’d just like to talk about wardrobe and then I’ll let you go.
We photograph in our signature style, really just dressing your best. Men often come in suit jackets and ladies in dresses. Its important for the success of your portrait that certain styles and colors of clothing be used, while avoiding other styles and colors.
CLOTHING IS SO IMPORTANT that we are going to email you a clothing guide to make it easy for you to pull the families clothes together for your session.
In fact, you are going to get a little flurry of emails and they are ALL important.
The FIRST most important step is the FIRST thing we are asking you to do for us: sign off on OUR agreement, which is going to be emailed IMMEDIATELY after this call.
Do you think there is any reason you wouldn't be able to SIGN in the next 24 hours?
(ALLOW FOR RESPONSE)
GREAT! Along with your holding fee, your signature to our agreement is required to BOOK YOUR SESSION, so I'm glad you are good with it because your dates are NOT confirmed until you sign.
Now, IMMEDIATELY AFTER you sign, you will receive your confirmation email of the dates we set and directions.
You will also receive SNAPSHOT INSTRUCTIONS - it will be an email with a video link - be sure to watch the 30 SECOND video to show you the quickest way to take and send the wall snapshots - it's best if you view the video on your mobile phone.
AFTER you watch the SNAPSHOT VIDEO, I'm going to ask you to just walk through your home, and look for any WALL you'd consider displaying your portraits, and take an iPhone Photo of that wall.
Consider your FAMILY ROOM, HALLWAY, DINING ROOM, STAIRCASES...
Can I ask: Do you think that anything might come up that would stop you from sending me your iPhone snapshots of your walls within a day or two of signing?
(ALLOW FOR RESPONSE)
For this session, we offer package pricing, so you will get our WITH LOVE pricing menu - you will love seeing all the beautiful portrait products you can decorate your home with. With Love packages range from $500 to $3150.
Because sometimes when clients actually SEE the portraits, they want more, we do offer other products like portrait boxes, albums and prints, in addition to wall art.
One of the reasons we ask you to sign right away is because we want to take the stress out of coordinating your family's clothes. Once you sign, you will receive our visual clothing suggestion guide that will make it easy to style your clothes.
EAP : Are there any QUESTIONS I can answer for you?
I'll look forward to meeting you in person at your portrait session. Have a great day!
(END OF CALL IF THEY CHOSE SPECIAL EVENT WITH LOVE )
I understand. I'll make a note that you are coming in for a With Love session.
We have an option to do the ORDERING SESSION by zoom- is that something you guys might be interested in?
(ALLOW FOR RESPONSE)
Okay, great, I'll make a note of that, too.
As part of that process, we do require snapshots of your walls
That's because our With Love offerings give options for wall art, too. What started happening is that more often than not when people would SEE the portraits they would decided that they DO want to display them in their homes. Sending snapshots keeps all of your options open, and if you do decide you want something, it keeps you from purchasing a portrait that is too big to fit on your wall.
Are you good with that?
(ALLOW FOR RESPONSE)
Okay, great -- I'll explain HOW to send those snapshots in a moment but first let's set the dates.
MOVE ON TO "CONFIRM THE TYPE OF SESSION" BELOW AND CHOOSE THE DATES/TIMES.
MOST who come to us with a gift certificate, like from an auction use the opportunity to create something special.
Some though, just are not interested in wall art or an album or portrait box. They want something more generic and less custom.
They only want a few prints, or maybe even one image for a Christmas Card; to replace an print in a frame they already own.
Things like these are a better fit for our Special Event sessions.
Which option sounds better to you?
Would you prefer a Special Event Session or does custom wall art sound like a better fit for you and your family?
(ALLOW FOR RESPONSE)
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We tailor what we create for each client by doing all of the planning over the phone
I want you to know that this call will be the longest - any future call will be about 10 minutes.
FAMILY-EXPLAINING THE SESSION INVESTMENT
Now, you are probably wondering what investment is involved. Is that something you'd like to talk about?
(ALLOW FOR RESPONSE)
Sometimes I go through all the info with the wife and then she gets to the end and she will tell me "I need to talk to my husband to make the decision"
I have a special offer, but it's only available if you book during this phone call, so that's why I'm asking.
So can YOU make a decision to book a portrait session today or "Is this something you need to talk to your husband/wife about?"
(ALLOW FOR RESPONSE)
Let's get him on the phone before we discuss this. or set up a time to have you both on the call -- are you available to chat this evening and then I can just go over the info and how it works with you both.
So if you are one of the ones that receives a $XXX gift certificate, let me explain what that includes
-- So you can see exactly what the finished wall art will look like, we will use iPhone snapshots of your walls to create mockups
-- A Design Session by phone, so we can style your session
-- help styling your clothes, like a stylist would
-- your Portrait Session here at our studio
-- and an in person Ordering Session, also here at our studio
Our family portrait session includes all of that and is only $200...
...So you will then have $300, which is money to spend toward your wall art purchase.
And of course, if we get you booked in today, then hair and makeup is included for each of your sessions.
__________________
hair and makeup for GC people. no extended family. no headshots. no seniors.
__________________
Now, let's see as far as the session - you got a $500 Gift Certificate, right?
-- So you can see exactly what the finished wall art will look like, we will use iPhone snapshots of your walls to create mockups
-- A Design Session by phone, so we can style your session
-- help styling your clothes, like a stylist would
-- your Portrait Session here at our studio
--On a different day, we will do an ORDERING session, where you and your partner will choose and ORDER what you love the MOST.
Our portrait session includes all of that and is only $200...
...So you will then have $300, which is money to spend toward your wall art purchase.
...and you've been given that by "ALLIANCE PARTNER".
It's a gift to you -- they've paid for your session.
And of course, if we get you booked in today, then hair and makeup is included for each of your sessions.
___
For an on location session - the LOCATION EXPERIENCE Fee includes your Design Session, your Portrait Session and your Ordering Session and it is 1,500 with a $500 is a credit toward whatever wall art you purchase.
For those that have a gift certificate, they only pay the difference between the amount of the certificate and the LOCATION EXPERIENCE commission. (So $500 GC would mean they would pay $1000, and $500 of that would go toward whatever wall art they purchased.)
We typically do those in our indoor studio.
-- Newborn session is $250.
-- we typically don't JUST photograph a MATERNITY session - most of my newborn clients add on a maternity session - the add-on fee for a Maternity Session is $100.
-- Newborn and Maternity Sessions purchased at the same time for $350 and most of my clients that want a newborn session, do book a newborn and maternity session together.
The Bebe Coterie plan
-- includes three sessions; newborn, 6 to 8 months (sitting), and 12 months (standing/walking). The Bebe Coterie Experience is $750.
Would you like for me to give you more details about how that works?
Each session of Bebe Coterie is designed, styled and customized. We offer what is called a Build-A-Collection, so all portraits look beautiful in the collection, showcasing the baby during his/her first year so all of the portraits from each session will look beautiful on the wall together.
We typically do those in our indoor studio, the one year is in our outdoor studio.
And of course, if we get you booked in today, then hair and makeup is included for each of your sessions.
We have a few different sessions types.
Our first session is probably the one I recommend the most.
For the senior session, we go to locations throughout the local - like Leesburg - area for $850 -
If you want to include the DC area, it would be $1,100.
If you just want our indoor and outdoor studio, that would be $600.
Each of those types of sessions would include up to 5 wardrobe changes.
Our Senior sessions also INCLUDE A FAMILY PORTRAIT SESSION here at our indoor/outdoor studio because most of our parents realize that this is the last time you will really be photographed together as a family before your senior goes off to college.
And of course, if we get you booked in today, then hair and makeup is included for each of your sessions included.
Which of those sounds like a better fit for what you are looking for?
(ALLOW FOR RESPONSE)
We do ask that at least one parent be present during the senior session shoot from start to finish
So I want to gather some information on your family, too, but that would all be done on a separate call.
To make sure that we are on the same page about how the portraits turn out, we always do a Design Session, where we create the vision for your portrait session.
OMG, you are so going to love this experience!
-- A Design Session by phone, so we can style your session
-- help styling your clothes, like a stylist would
-- your Portrait Session here at our studio
-- and an in person Ordering Session, also here at our studio
Our indoor and outdoor studio, that would be $600.
AND because you get a $500 toward your Wall Art purchase.
And of course, if we get you booked in today, then hair and makeup is included for each of your sessions.
Sound good?
You can have your session here or you can have your session at your location of choice.
Here we have an indoor and a 2.5 acre outdoor studio. For EITHER LOCATION, the Experience Fee includes your Design Session, your Portrait Session and your
Ordering Session and is only $250.
You also have a choice of having the portraits created at your location of choice -- throughout the metro area.
For an on location session - the LOCATION EXPERIENCE Fee includes your Design Session, your Portrait Session and your Ordering Session and it is 1,500 with a $500is a credit toward whatever products you purchase.
Whatever location is chosen, we want to make sure that it's the perfect time of day - evening is great, but it could possibly be that morning will be better - are you okay with that?
(ALLOW FOR RESPONSE)
DISCUSSING PRODUCT INVESTMENT
I want to make sure you to have ALL the details because we ARE a fine art studio, so next I want to give you a little more info about wall art pricing, but before I do, do you have any questions so far?
(ALLOW FOR RESPONSE)
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
We have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, THOSE are quality rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you we mock up DESIGN possibilities. That way, you can come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that if you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
NEW CLIENT
I want to make sure you to have ALL the details because we ARE a fine art studio and you are not coming to us the way our typical client does, so next we will go over wall art and pricing, but before I do, do you have any questions so far?
(ALLOW FOR RESPONSE)
.
PAST CLIENT
Some of this may sound familiar but I always go over it with every client - we just added some new products too -
CONTINUE HERE
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
<
So families that come to us, FAMILY portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I go out to eat pretty often but for our anniversary we do something EXTRA special -- MILESTONE anniversaries, we go ALL OUT
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
br>
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at THAT in a few years - the ink is gone, the paper is yellow - consumer level product there's no warranty. They get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL OUR products are MUSEUM QUALITY and some are rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
We have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, THOSE are quality rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more MODERN with a sleek outer frame.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you we mock up DESIGN possibilities. That way, YOU can come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and EYE can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that if you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
I want to make sure you to have ALL the details because we ARE a fine art studio and you are not coming to us the way our typical client does.
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
In 20 years, when your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
I want to make sure you to have ALL the details because we ARE a fine art studio, so next I want to give you a little more info about wall art pricing, but before I do, do you have any questions so far?
(ALLOW FOR RESPONSE)
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
We have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, THOSE are quality rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you we mock up DESIGN possibilities. That way, you can come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that if you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
Now, let's see - you got a Gift Certificate, right?
So that pays for your session fee and you also have as part of that beautiful gift certificate...
...$300 to spend toward wall art.
...$250 to spend toward newborn/maternity wall art.
How cool is that?
I want to make sure you to have ALL the details because we ARE a fine art studio and you are not coming to us the way our typical client does.
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
In 20 years, when your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
I want to make sure you to have ALL the details because we ARE a fine art studio, so next I want to give you a little more info about wall art pricing, but before I do, do you have any questions so far?
(ALLOW FOR RESPONSE)
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
We have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, THOSE are quality rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you we mock up DESIGN possibilities. That way, you can come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that if you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
I want to make sure you to have ALL the details because we ARE a fine art studio and you are not coming to us the way our typical client does.
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
In 20 years, when your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
I want to make sure you to have ALL the details because we ARE a fine art studio, so next I want to give you a little more info about wall art pricing, but before I do, do you have any questions so far?
(ALLOW FOR RESPONSE)
I am going to send you a LINK to our DESIGN GUIDE, where you can SEE examples of ALL of our products, which of course, at your portrait session you will see in person..
I REALLY want you to look through it. We are able to do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is like the quality of a paper receipt from someplace like McDonalds - look back at that in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does not stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly and just don't last.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY and some of the ARTWORK is rated to last as long as 250 years, and of course, everything we create we stand behind with a guarentee.
So families that come to us, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
We have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, THOSE are quality rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you we mock up DESIGN possibilities. That way, you can come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that if you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
Just to refresh your memory, ALL of our artwork is MUSEUM QUALITY.
Our LEGACY LINE finishes are more timeless, FRAMED and frames are INCLUDED 30" AND ABOVE, wiith our PAINTED PORTRAITS being rated for 250 years.
And then our DESIGNER line finishes are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
I will send you a LINK to our DESIGN GUIDE, but remember that you will be able to TOUCH AND FEEL THEM in person at your portrait session.
I REALLY want you to look through that DESIGN GUIDE - we do our BEST work when we are on the same page with clients about what they want.
You guys know - one day the artwork we create WILL become PRICELESS when the kids no longer sleep under your roof.
Just like before, we will mock up DESIGN possibilities that I will share with you are our DESIGN SESSION, so you come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
Our prices are the same, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there - and we also have albums and portrait boxes.
Just remember that IF you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT you guys know that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love. We do still offer TWO payment plans to help with that.
We do STILL OFFER our PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
By way of reminder, we HAVE added some different finishes and products. You probably REMEMBER all of this, but I want to go over it to make sure.
You might remember that we have finishes that are more timeless, painted even, where custom frames on 30” or larger singles or collections are included, those are quality rated for 250 years.
And then our DESIGNER line finishes ARE DIFFERENT NOW - they are quality rated for 150 years, handcrafted in Italy and are more modern with a sleek outer frame.
So you can REFRESH YOUR MEMORY, I am going to send you a LINK to our DESIGN GUIDE, WITH examples of ALL of our products, which of course, you will be able to TOUCH AND FEEL THEM in person at your portrait session.
I REALLY want you to look through it. We do our BEST work when we are on the same page with clients about what they want.
Most families that come to us understand that the QUALITY they can order themselves as a consumer is POOR - like the quality of a paper receipt from like McDonalds - look back at ONE OF THOSE in a few years and the ink is gone, the paper is yellow - because anyplace a consumer can order from does NOT stand behind their products with ANY warranty, so they get your money, the products are the lowest quality, fade quickly. So the bottom line is they just don't last and your children lose part of their family history. I mean, really, that's who we create portraits for.
But THE ARTWORK WE CREATE is DIFFERENT - ALL of OUR products are MUSEUM QUALITY, some are rated to last as much as 250 years, and of course, everything we create we stand behind with a guarentee.
SO Families that come to us for PORTRAITS, LEGACY family portraits are VERY important, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
I encourage my clients to think about OUR
PRODUCTS like celebrating your anniversary.
My husband and I, we go out to eat pretty often but for our anniversary we do something EXTRA special -- and then we go ALL OUT when we celebrate MILESTONE anniversaries, like 5, 10 or 25 years.
In a SIMILAR way, the artwork we create is special, and IT WILL become PRICELESS...
When your children have ALL moved OUT, there is NO amount of money that I could GIVE you to buy them back.
I tell everyone: I FEEL LIKE MY job is to take the most incredible portraits your family has EVER had taken -- I want you to LOVE THEM - EVERY single one of them.
YOUR job is to resist buying them ALL!
(LAUGH)
You are not OBLIGATED to purchase a THING, but some people CHOOSE to invest more to get exactly what they want.
Don't be surprised when you LOVE our work
Most of our CLIENTS spend THOUSANDS not hundreds, since we specialize in Fine ART portraits
As far as the FINAL price, everything we create is custom, so it depends on how many art pieces you choose and the finish you fall in love with.
That’s really what our DESIGN SESSION is for.
BEFORE we photograph you, we mock up DESIGN possibilities so you come away understanding where YOUR art will live in your home, KNOW what you love and what everything costs, and I can plan how to photograph your session.
By way of reminder, WALL portraits start at $1,500 and most have SPENT at LEAST that - sizes go up from there to lifesize which is $20,000 and isn't a fit for most.
I SAY that so if you want the MOON, you can DO that, or if you want a single portrait, or a wall art collection - there are just a lot of options and we also have albums and portrait boxes.
Just remember that IF you choose WALL ART, your SPENDING CREDIT becomes a $1000 Wall Art Credit!
BUT that is not REQUIRED - there is NO minimum purchase, no REQUIRED purchase. What you spend is ENTIRELY up to you!
I want my clients to buy what they love.
I would love to find a way for EVERY family to have a fine art family portrait so we DO have TWO payment plans to help with that.
Does that make sense?
(ALLOW FOR RESPONSE)
We also OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices - your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and let go of the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
We talked a little about products already, but I'm sending a LINK to our UPDATED DESIGN GUIDE with examples of ALL of our products - BE SURE to look through it.
We do OFFER PREpayment bonus options as well, so you can earn some FREEBY BONUS PRODUCTS just for paying in advance.
Because most of our clients spend north of $1,500, YOU might want to take advantage of our prepayment because if you pay that in advance, you get BONUS PRODUCTS. I’ll go over those options at your Design Session, but you can be thinking about that.
Okay, great. Next, let's set your DATES.
------------
IF THEY ARE PRICE SENSITIVE
I understand. I get it.
So what I am hearing you say is that we can't go overboard. Right? We need to make thoughtful, intentional choices, with your artwork needs to make sense. Is that what I'm hearing?
(ALLOW FOR RESPONSE)
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and then we let go the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, to be noticed as soon as someone walks in the room so it impacts your family, SO THEY get the MESSAGE and CLEARLY HEAR You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
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So there is a $1000 wall art credit that you will have the option to use -
I like to show people what's possible - most that come through want to see all the possabilities and then decide what they want - others though are already thinking about what they want to spend - where are you with that? What are your thoughts?
IF THEY WANT WALL ART
So you'll have $1,000 credit to play with, but you can put towards wall art and you're not going to know what you even love until you've been able to take a look at them. So when we're going through your portraits, you'll get to see with your own eyes, what feels perfect for you. And then you can decide how you'd like to use it.
IF THEY ARE PRICE SENSITIVE
Okay, so what I am hearing you say is that we can't go overboard. Right, we need to make thoughtful, intentional choices, with your artwork needs to make sense. Is that what I'm hearing?
So what we're gonna do is we're going to focus on the most important things, and I'm gonna make sure that we do is what matters and then we let go the rest.
I'm not going to suggest, you know, the moon and stars, I'm going to suggest, you know, the size it needs to be at least to accomplish, what it's capable of, , to be noticed as soon as someone walks in the room so it impacts your family, to clearly hear You are Loved and we'll see what you think.
That way it replaces how children SEE family, SEE themselves in their mind. And the more this piece gets noticed, the more what they see with their own eyes, replaces the negative things they have in their head. So I'll make a note and we will be sure to talk about that at the ordering session.
(IF THEY ARE PRICE SENSITIVE, SHIFT THEM TO A WITH LOVE SESSION BY CHANGING THE SESSION CHOICE TO SPECIAL EVENT WITH LOVE)
PRICE SENSITIVE, SAY THIS:
I understand.
Everyone is different.
It's like McDonalds and Mortons. They both have their place. Both serve beef. If I were to expect a fine dining experience and a leisurely meal, I am going to be disappointed at McDonalds. I go there when I want something quick. But if my husband chose McDonalds to celebrate our anniversary, I would be disappointed - I really want to savor that moment at Mortons because...it's special - I love the Morton's experience and it feels so special and satisfying. So it's more about what you feel is the best fit right now for your family.
For some, family portraits are VERY important, so they see value in creating LEGACY WALL ART PIECES to be handed down, the kind that if a disaster hit, you would grab your KIDS, grab your CAT and grab your portraits because they mean that much to you.
Some though that's not a good fit, because they just are not interested in wall art or even an album or portrait box. They want something more on the standard side, less custom.
They only want a few prints, or maybe even one image for a Christmas Card; maybe to replace a print in a frame they already own.
Things like these are a better fit for our Standard With Love session. Are you feeling like that might be better for your family right now?
(ALLOW FOR RESPONSE)
(IF IT IS, SAY THIS)
I understand. If you are feeling that the With Love is a better fit right now, we can switch your session. There are some things we will have to do in our computer system to be able to switch that over. We will reach out by text to connect and make sure that everything went through okay.
How does that sound?
I tell everyone: MY job is to take the most incredible portraits -- I want you to fall in love with every single one of them.
YOUR job is to resist buying them!
So don't be surprised when you love what we do -- our wall art starts at $1,500 but you are probably going to want to spend more.
The Wall Art Designs we create can be purchased in any of six unique finishes to suit any lifestyle, traditional or modern.
You can choose from our premium product, which is our Masterpiece framed Wall Art, is all done by hand, from the frame being handcarved to being painted by hand in a 35 step process. We have standard framing and a frameless line, where we print on canvas, metal, glass and even bamboo. All of them are museum quality rated to last 150 years.
You know, I have to tell you, the clients we have really LOVE our work. Most of them spend thousands not hundreds, since we really specialize in Fine Art wall portraits, and they are custom.
As far as the final price, I would say it all depends on how many art pieces you choose and the finish you fall in love with because they each have a different price point -
so it really ranges --
Some spend $1,500 some have spent more, $3000/4000/5000 and more (pause for a split second) "and if you are the winner you will have $300 which is money to spend towards YOUR wall art for you home - how great is that!'
(ALLOW FOR RESPONSE)
So just know that there is no minimum purchase, no required purchase, so you buy only what you love.
The amount you invest is really entirely up to you!
The wall concepts we create are based on the number of people in your family and the size of your wall.
So if you are a family with 19 children and a 50 foot wall, the price will be different than if there are just three or four in the family.
Once I get your iPhone photos and create your designs just for you, then you'll see all the price ranges - the design is the same, but the price does range based on which of the six finishes you choose.
Does that make sense -- are you good with that?
(ALLOW FOR RESPONSE)
So if you were to win, you would need to pay or make payment arrangements for whatever you order at the ordering session - are you comfortable with that?"
(ALLOW FOR RESPONSE)
IF YOU WANT TO MAKE THEM THE WINNER (If they are ecstatic, then I would say):
"Look, it's been awesome talking to you and I love your story so much. You have SO inspired me. I feel like you are definitely the right person for this. You are the person I am looking for."
Let's go ahead and move forward with booking you in - How does that sound?
(SKIP DOWN TO NEXT BLUE)
IF YOU LIKE WHAT THEY SAID BUT ARE NOT SURE:
You know what, I love your story so much - I have enjoyed talking to you. I have a couple more calls to make to finalists.
IF THEY SOUND LIKE A VULTURE
I have so enjoyed speaking with you. I'm still evaluating other entries. Just know that if you are a winner, I will mail out your GC... makes sense??
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Does this sound like the type of investment and experience you'd like for you and (NAMES) your family? (ALLOW FOR RESPONSE)
CONFIRM THE TYPE OF SESSION
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GIFT CERTIFICATE PEOPLE
Your gift certificate covers a studio session.
IF THEY ARE AN ARTIST PROJECT LEAD:
This ARTIST PROJECT is a STUDIO portrait session.
(CONTINUE TO THE "SCHEDULE THE SESSION ON THE CALENDAR" SECTION BELOW)
IF THEY OBJECT TO INDOOR STUDIO:
Some of the ADVANTAGES of a studio session are a climate controlled environment - no bugs, heat, rain, sweaty children or windblown hair.
...The Washington Post recently had an article that we had twice as much rain here as Seattle...
(ALLOW FOR RESPONSE)
IF THEY SAY: I really want OUTDOORS, SAY:
I understand.
The normal way we work is in the studio but we can create portraits in our outdoor studio.
Clothing in the studio is always DRESSED UP, not casual. We do offer casual outdoor or on location. But there is a minimum cost for that session. A session at our Outdoor Portrait Park is $750, you've got a $500 session portion of your gift certificate. So I'm happy to apply that for you, and the balance would be $250 today. A session on location is $1500, minus the session credit of $500, and the balance would be $1000 today. Which one would you prefer?
We can collect that fee today.
Also, let me explain our rain policy for that: If it rains on the day of your outdoor portrait session, we will just move it into the indoor studio. This solves rescheduling issues for you and your hubby - we used to do a rain date, but with the unpredictable weather, our rain date was even rained out, so now, we just move the session indoors. Are you good with that?
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Let me ask you...would having your hair and makeup done by a professional makeup artist have a value to you?
(ALLOW FOR RESPONSE)
Great, we think so too and that's why we want to make sure that our clients look their best.
Our makeup artist is trained in camera-ready makeup and knows how to make you look and feel your best, confident and prepared. I know you will too!
If you book now, AND send iPhone photos of several walls in your home (we will explain HOW to do that in a moment) then instead of being an additional $250, our makeup artist’s services are on us.
How does that sound??
(ALLOW FOR RESPONSE)
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HEADSHOT- SIGNATURE BRANDING SESSION - BEAUTY - SCHEDULE SESSION:
CALLER: Wow! That’s complimentary?! Yeah, I’ll schedule that!
ME: Great! My soonest shoot date is not this Friday but the Friday after that.
How’s that looking on your schedule?
CALLER: That works!
[Note how Sara went from needing it done “yesterday” to being okay with pushing out two weeks. Be sure to leave enough time to allow for the Style consultation.]
IF THIS IS FOR A CUSTOM SESSION, LOOK ON CALENDAR AND FIND A "CUSTOM SESSION DAY" THAT IS THREE (3) WEEKS OUT.
- THERE ARE NORMALLY TWO (2) "CUSTOM SESSION DAYS" IN EACH MONTH.
- FOR "CUSTOM SESSION DAYS," WE WANT TWO (2) PORTRAIT SESSIONS BOOKED.
- SCHEDULE ONE (1) CUSTOM SESSION FOR THE MORNING
- AND ONE (1) CUSTOM SESSION FOR THE AFTERNOON.
- IF THERE ARE TWO (2) CUSTOM SESSIONS BOOKED ON A "CUSTOM SESSION DAY,"
DO NOT SCHEDULE ANY MORE SESSIONS THAT DAY.
- OFFER TIMES ON THE NEXT "CUSTOM SESSION DAYS."
IF HAIR/MAKEUP IS INCLUDED, Hair/Makeup Starts at:
For 9:30am Session - (If hair/makeup is included, that starts at 8:00am)
11:00am Session - (If hair/makeup is included, that starts at 9:30am)
1:00pm Session - (If hair/makeup is included, that starts at 11:30am)
2:30pm Session - (If hair/makeup is included, that starts at 1:00pm)
4:00pm Session - (If hair/makeup is included, that starts at 2:30pm)
5:30pm Session - (If hair/makeup is included, that starts at 4:00pm)
FOR CHILDREN 4 AND UNDER, ONLY OFFER THEM THESE TIMES FOR ANY TYPE OF SESSION, CUSTOM OR LIMITED EDITION:
9:30am,
11:00am
OR
1:00pm
********************************************
Anddddd let's look at the calendar.
Let's get you SCHEDULED. We are pretty booked out...let me see what I can find.
FOR ARTIST PROJECT, SAY THIS
For this Artist Project...I know that we are nearing capacity for this project...
FOR CONTEST AND ALL OTHERS, DO/SAY THIS:
Oh, umm ...err... let's see (as I look for a date)
(AS IF YOU ARE STRUGGLING TO FIND AN APPOINTMENT)
....I know you're going to want to have this SOONER rather than later...
Let's see....
...it looks like we're FULLY COMMITTED through XXX date (example would be "...February 14...")
My next availability is....LOOKS like about XXX weeks (THREE/FOUR/FIVE) from now.
LOOK AT CALENDAR - GIVE TWO DATES/TIMES DURING THAT WEEK!
(EXAMPLE - would you like February 14 at 9 a.m. or February 14 at 4:00 p.m.?)
I have Friday THE ____ at 1:00 or 2:30 pm... which would you prefer?"
PICK DATE/TIME and PUT THE CHOSEN DATE/TIME IN THIS FORM. ALSO PUT THE DATE/TIME IN THE SESSION PAYMENT FEE FORM.
So your PORTRAIT session is scheduled.
Just to confirm, some people commit to a date but don’t follow through. Is there anything that might keep you from honoring this Portrait Session Date?
(ALLOW FOR RESPONSE)
That’s great - Rescheduling isn’t something we want to do!
IF THIS IS FOR A 2024 FALL PORTRAIT PARK SESSION
WHICH CAN BE CUSTOM OR LIMITED EDITION,
LOOK ON CALENDAR AND CHOOSE THE FIRST "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK DAY"
(REMEMBER, FOR A CUSTOM SESSION WE NEED TO HAVE A DESIGN SESSION, SO NORMALLY WE SCHEDULE THE SESSION FOR 3 WEEKS OUT.)
THERE IS ONE FALL PORTRAIT PARK DATE IN SEPTEMBER, ONE DATE IN OCTOBER AND ONE DATE IN NOVEMBER.
FOR 2024, THESE ARE THE
CUSTOM/LIMITED EDITION FALL PORTRAIT PARK SESSION DATES:
- SEPTEMBER 2024:
SUNDAY, SEPTEMBER 15, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY SEPTEMBER 22, 2024 IS THE RAINDATE
- OCTOBER 2024
SUNDAY, OCTOBER 13, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY, OCTOBER 20, 2024 IS THE RAINDATE
- NOVEMBER 2024
SUNDAY, NOVEMBER 3, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY, NOVEMBER 17, 2024 IS THE RAINDATE (11/10 is our CIRCUIT ASSEMBLY)
- FOR "FALL PORTRAIT PARK DAYS," WE WANT FOUR (4) PORTRAIT SESSIONS.
- SCHEDULE TWO (2) FALL PORTRAIT PARK SESSIONS FOR THE MORNING
- AND TWO (2) FALL PORTRAIT PARK SESSIONS FOR THE AFTERNOON.
- (IF THERE ARE 4 CUSTOM/LIMITED EDITION FALL PORTRAIT PARK SESSIONS SCHEDULED ON A DATE,
DO NOT SCHEDULE ANY MORE ON THAT DATE.
MOVE TO THE NEXT "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" OPEN DATE.)
IMPORTANT, RAIN DATES:
- THERE WILL BE A "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" DAY
- AND THERE WILL BE A "RAIN DATE FOR MM/DD/YYYY CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" ON THE CALENDAR.
- WORDING FOR EXPLAINING THE RAIN DATE IS INCLUDED AT THAT POINT IN THIS FIELD.
********************************************
Anddddd let's look at the calendar.
Let's get you SCHEDULED. We are pretty booked out...let me see what I can find.
FOR ARTIST PROJECT, SAY THIS
For this Artist Project...I know that we are nearing capacity for this project...
FOR CONTEST AND ALL OTHERS, DO/SAY THIS:
Oh, umm ...err... let's see (as I look for a date)
(AS IF YOU ARE STRUGGLING TO FIND AN APPOINTMENT)
....I know you're going to want to have this SOONER rather than later...
Let's see....
...it looks like we're FULLY COMMITTED through XXX date (example would be "...February 14...")
My next availability is....LOOKS like about XXX weeks (THREE/FOUR/FIVE) from now.
LOOK AT CALENDAR - GIVE TWO DATES/TIMES DURING THAT WEEK!
(EXAMPLE - would you like February 14 at 9 a.m. or February 14 at 4:00 p.m.?)
I have Friday THE ____ at 1:00 or 2:30 pm... which would you prefer?"
PICK DATE/TIME and PUT THE CHOSEN DATE/TIME IN THIS FORM. ALSO PUT THE DATE/TIME IN THE HOLDING OR SESSION PAYMENT FEE FORM.
So your PORTRAIT session is scheduled.
Just to confirm, some people commit to a date but don’t follow through. Is there anything that might keep you from honoring this Portrait Session Date?
(ALLOW FOR RESPONSE)
That’s great - Rescheduling isn’t something we want to do!
NOW EXPLAIN ABOUT THE RAIN DATE.
Now, because this is an OUTDOOR SESSION and we cannot control the weather, we also have a RAIN DATE for your PORTRAIT PARK Session.
IF THEIR PORTRAIT PARK DATE IS:
- SUNDAY, SEPTEMBER 15, 2024,
THE RAIN DATE IS:
SUNDAY SEPTEMBER 22, 2024
- SUNDAY, OCTOBER 13, 2024,
THE RAIN DATE IS:
SUNDAY, OCTOBER 20, 2024
- SUNDAY, NOVEMBER 3, 2024
THE RAIN DATE IS:
SUNDAY, NOVEMBER 17, 2024
So if the weather prevents us from photographing you on the date you just chose,
your RAIN DATE will be at the SAME TIME on THIS DATE XXXX
AND I'M GOING TO ASK YOU TO GO AHEAD and mark THAT DATE OFF on your calendar RIGHT NOW, so you have the date available IF WE NEED IT.
SO as far as YOUR PORTRAIT SESSION DATE, are you thinking of a SPRING, SUMMER, WINTER or FALL session?
(ALLOW FOR RESPONSE)
So here's the thing - it probably FEELS like that is a LONG WAY OFF, right? So you are going to be tempted to PUT OFF choosing your ACTUAL SESSION DATE.
The thing is though that as a VIP, RIGHT NOW, you have first choice of EVERY OPEN VIP DATE - DATES we have set aside JUST FOR VIPS like LEGAL and SCHOOL holidays, so NOW is the best time to choose YOUR PORTRAIT SESSION DATE. Because I am going down my list of VIPS to call.
So let's nail down that date today -- you good with that?
(ALLOW FOR RESPONSE)
IF THEIR RESPONSE IS "NO, I CAN'T DO IT TODAY"
I understand. Well, then let's pick a TENTATIVE BEST VIP date today - we have a LIMITED number of sessions so that makes sure you get one. Because you are a VIP, I can DO THAT, as long as we agree to CONFIRM that date in the next few days. Are you good with that?
(ALLOW FOR RESPONSE)
PULL UP THE Holding Fee Booking Form AND ENTER THE DATE AT THIS LINK:
CLICK HERE - THIS IS THE LINK TO PULL UP THE Holding Fee Booking Form
(DON'T FORGET TO add a Google Calendar event to CALL the client and CONFIRM the date)
(If they don't schedule a date do a Save and Continue and then finish and submit the form when you have the required dates.)
(ALLOW FOR RESPONSE)
IF THEIR RESPONSE IS YES TO PICKING A FIRM PORTRAIT DATE, BOOK THEM IN USING THIE ORIGINAL HOLDING FEE FORM AND THE WORDING BELOW
IF THIS IS FOR A CUSTOM SESSION, LOOK ON CALENDAR AND FIND A "CUSTOM SESSION DAY" THAT IS THREE (3) WEEKS OUT.
- THERE ARE NORMALLY TWO (2) "CUSTOM SESSION DAYS" IN EACH MONTH.
- FOR "CUSTOM SESSION DAYS," WE WANT TWO (2) PORTRAIT SESSIONS BOOKED.
- SCHEDULE ONE (1) CUSTOM SESSION FOR THE MORNING
- AND ONE (1) CUSTOM SESSION FOR THE AFTERNOON.
- IF THERE ARE TWO (2) CUSTOM SESSIONS BOOKED ON A "CUSTOM SESSION DAY,"
DO NOT SCHEDULE ANY MORE SESSIONS THAT DAY.
- OFFER TIMES ON THE NEXT "CUSTOM SESSION DAYS."
IF HAIR/MAKEUP IS INCLUDED, Hair/Makeup Starts at:
For 9:30am Session - (If hair/makeup is included, that starts at 8:00am)
11:00am Session - (If hair/makeup is included, that starts at 9:30am)
1:00pm Session - (If hair/makeup is included, that starts at 11:30am)
2:30pm Session - (If hair/makeup is included, that starts at 1:00pm)
4:00pm Session - (If hair/makeup is included, that starts at 2:30pm)
5:30pm Session - (If hair/makeup is included, that starts at 4:00pm)
FOR CHILDREN 4 AND UNDER, ONLY OFFER THEM THESE TIMES FOR ANY TYPE OF SESSION, CUSTOM OR LIMITED EDITION:
9:30am,
11:00am
OR
1:00pm
********************************************
Anddddd let's look at the calendar.
Let's get you SCHEDULED. We are pretty booked out...let me see what I can find.
FOR ARTIST PROJECT, SAY THIS
For this Artist Project...I know that we are nearing capacity for this project...
FOR CONTEST AND ALL OTHERS, DO/SAY THIS:
Oh, umm ...err... let's see (as I look for a date)
(AS IF YOU ARE STRUGGLING TO FIND AN APPOINTMENT)
....I know you're going to want to have this SOONER rather than later...
Let's see....
...it looks like we're FULLY COMMITTED through XXX date (example would be "...February 14...")
My next availability is....LOOKS like about XXX weeks (THREE/FOUR/FIVE) from now.
LOOK AT CALENDAR - GIVE TWO DATES/TIMES DURING THAT WEEK!
(EXAMPLE - would you like February 14 at 9 a.m. or February 14 at 4:00 p.m.?)
I have Friday THE ____ at 1:00 or 2:30 pm... which would you prefer?"
PICK DATE/TIME and PUT THE CHOSEN DATE/TIME IN THIS FORM. ALSO PUT THE DATE/TIME IN THE SESSION PAYMENT FEE FORM.
So your PORTRAIT session is scheduled.
Just to confirm, some people commit to a date but don’t follow through. Is there anything that might keep you from honoring this Portrait Session Date?
(ALLOW FOR RESPONSE)
That’s great - Rescheduling isn’t something we want to do!
IF THIS IS FOR A 2024 FALL PORTRAIT PARK SESSION
WHICH CAN BE CUSTOM OR LIMITED EDITION,
LOOK ON CALENDAR AND CHOOSE THE FIRST "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK DAY"
(REMEMBER, FOR A CUSTOM SESSION WE NEED TO HAVE A DESIGN SESSION, SO NORMALLY WE SCHEDULE THE SESSION FOR 3 WEEKS OUT.)
THERE IS ONE FALL PORTRAIT PARK DATE IN SEPTEMBER, ONE DATE IN OCTOBER AND ONE DATE IN NOVEMBER.
FOR 2024, THESE ARE THE
CUSTOM/LIMITED EDITION FALL PORTRAIT PARK SESSION DATES:
- SEPTEMBER 2024:
SUNDAY, SEPTEMBER 15, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY SEPTEMBER 22, 2024 IS THE RAINDATE
- OCTOBER 2024
SUNDAY, OCTOBER 13, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY, OCTOBER 20, 2024 IS THE RAINDATE
- NOVEMBER 2024
SUNDAY, NOVEMBER 3, 2024, FOUR (4) SESSION SLOTS:
- 9:30-11:00, ARRIVE 9:15
- 11:00-12:30, ARRIVE 10:45
- 1:00 - 2:30, ARRIVE 12:45
- 2:30 - 4:00, ARRIVE 2:15
SUNDAY, NOVEMBER 17, 2024 IS THE RAINDATE (11/10 is our CIRCUIT ASSEMBLY)
- FOR "FALL PORTRAIT PARK DAYS," WE WANT FOUR (4) PORTRAIT SESSIONS.
- SCHEDULE TWO (2) FALL PORTRAIT PARK SESSIONS FOR THE MORNING
- AND TWO (2) FALL PORTRAIT PARK SESSIONS FOR THE AFTERNOON.
- (IF THERE ARE 4 CUSTOM/LIMITED EDITION FALL PORTRAIT PARK SESSIONS SCHEDULED ON A DATE,
DO NOT SCHEDULE ANY MORE ON THAT DATE.
MOVE TO THE NEXT "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" OPEN DATE.)
IMPORTANT, RAIN DATES:
- THERE WILL BE A "CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" DAY
- AND THERE WILL BE A "RAIN DATE FOR MM/DD/YYYY CUSTOM/LIMITED EDITION FALL PORTRAIT PARK" ON THE CALENDAR.
- WORDING FOR EXPLAINING THE RAIN DATE IS INCLUDED AT THAT POINT IN THIS FIELD.
********************************************
Anddddd let's look at the calendar.
Let's get you SCHEDULED. We are pretty booked out...let me see what I can find.
FOR ARTIST PROJECT, SAY THIS
For this Artist Project...I know that we are nearing capacity for this project...
FOR CONTEST AND ALL OTHERS, DO/SAY THIS:
Oh, umm ...err... let's see (as I look for a date)
(AS IF YOU ARE STRUGGLING TO FIND AN APPOINTMENT)
....I know you're going to want to have this SOONER rather than later...
Let's see....
...it looks like we're FULLY COMMITTED through XXX date (example would be "...February 14...")
My next availability is....LOOKS like about XXX weeks (THREE/FOUR/FIVE) from now.
LOOK AT CALENDAR - GIVE TWO DATES/TIMES DURING THAT WEEK!
(EXAMPLE - would you like February 14 at 9 a.m. or February 14 at 4:00 p.m.?)
I have Friday THE ____ at 1:00 or 2:30 pm... which would you prefer?"
PICK DATE/TIME and PUT THE CHOSEN DATE/TIME IN THIS FORM. ALSO PUT THE DATE/TIME IN THE HOLDING OR SESSION PAYMENT FEE FORM.
So your PORTRAIT session is scheduled.
Just to confirm, some people commit to a date but don’t follow through. Is there anything that might keep you from honoring this Portrait Session Date?
(ALLOW FOR RESPONSE)
That’s great - Rescheduling isn’t something we want to do!
NOW EXPLAIN ABOUT THE RAIN DATE.
Now, because this is an OUTDOOR SESSION and we cannot control the weather, we also have a RAIN DATE for your PORTRAIT PARK Session.
IF THEIR PORTRAIT PARK DATE IS:
- SUNDAY, SEPTEMBER 15, 2024,
THE RAIN DATE IS:
SUNDAY SEPTEMBER 22, 2024
- SUNDAY, OCTOBER 13, 2024,
THE RAIN DATE IS:
SUNDAY, OCTOBER 20, 2024
- SUNDAY, NOVEMBER 3, 2024
THE RAIN DATE IS:
SUNDAY, NOVEMBER 17, 2024
So if the weather prevents us from photographing you on the date you just chose,
your RAIN DATE will be at the SAME TIME on THIS DATE XXXX
AND I'M GOING TO ASK YOU TO GO AHEAD and mark THAT DATE OFF on your calendar RIGHT NOW, so you have the date available IF WE NEED IT.
IF THEY PRESS FOR A WEEKEND DATE OR A HOLIDAY DATE
Are you absolutely sure that you must have a weekend date? We can do that but it does require a $500 Holding Fee for a weekends. I want to make sure that you understand that rescheduling won’t be a possibility and your holding fee is non-refundable for weekend dates (or holidays). We also have a holding fee for weekdays, but it's $300 and is refundable at your ordering session.
OR
(So as we are looking through our calendar, we can be saying)
hmmm...let's see. Next weekend's full. So is that weekend. XXX, it looks like our weekends are fully booked into XXXX. I see your gift certificate actually expires on the 15th of February. The only spaces I have available before the 15th is FRIDAY, the XXX at this time, XXX or FRIDAY, the XXX at this time, XXX...
(and then just normalize it by explaining what others do...)
So for example, what most of our clients do is take a couple of hours off at the start of the day or at the end of the day, because they know this is going to be such an important experience, and then they're going to get so much value out of it. And XXX, you've got this amazing $1000 prize, I'd hate for you to lose that $1000. So what do you think? Can we make one of those appointments work for you?
(And they will probably say yes.)
Well, you could, XXX, but look, I don't have many session times left, and if I can't confirm this for you right now, unfortunately, you'll probably lose this opportunity to be involved.
Our session dates and times are first come, first served.
I would love to hold a slot for you, but honestly things move so fast, I would hate for you to call me tomorrow when you’re set on the date, only to find out it was booked by another client!
So how about we do this? Why don't we lock this into the calendar? And we can do the refundable holding fee during this call
and if by tomorrow, when you've checked your schedule, if you feel you can't do that date or time, then for whatever reason, just call us back.
If you need to switch dates, I’ll make a special note in your file that you are allowed to switch dates during the next 24 hours. How does that sound?
So what card would you like to pop that on?
IF THEY HESITATE OR SAY THEY HAVE TO TALK TO THEIR HUBBY FIRST, SAY:
So I am going to be honest and tell you that at this point in our conversation, MOST people are ready to move forward.
We have a finite number of time slots right now, and if we don't book YOU in one of those, then it's open for the next person I speak to.
Because we give people a heads up in the letter and email to FIRST check with their husband and about the $200 holding fee, if people hesitate at THIS point, it's usually because they have concerns about something ELSE - and that's okay. Like sometimes they are concerned about what everything is going to cost.
Is that something YOU are concerned about? Would you be willing to share with me what's making you hesitate?
(ALLOW FOR RESPONSE)
I guess I should probably make sure - if we could address that concern,
is this even something that you would LIKE to do
or is it best to pass this on to another family?
(ALLOW FOR RESPONSE)
IF THEY DO NOT WANT TO PASS IT ON TO ANOTHER FAMILY:
I understand. I should let you know we have a limited number of sessions and there are only a few left.
To make sure you don't miss out, what we could do is pick what you think is the best date NOW, get you all booked in, and that way we know that you've got a slot.
And then if you speak to your hubby tonight and you need to change the date, just be sure to call me back tomorrow so we can wiggle that session around for you.
How does that sound?
IF THEY DON'T AGREE, SAY THIS
CLIENT, do you mind if I asked you... (LOTS OF PAUSING)
Sometimes I talk to people like you and we get to this point in our conversation and they say they will call back, but then what ENDS UP happening is: It just ends up falling through the cracks and their portrait session doesn't happen...time just passes and it never gets done.
How would it feel FOR YOU if something like this fell through the cracks and you DON'T EVER have a portrait? Are you okay with that?
RESPONSE 1-(IF THE DESIRE IS NOT THERE, LET THEM GO, LIKE IF THEY SAY SOMETHING LIKE "Well, you know, that's okay. We'll just, you know, get it next time it goes around.")
I understand. This Project sounds like it's not a good fit for you. In the future, if you decide that you want quality wall art of your family, feel free to reach out to us. (AND THEN END THE CALL. THEY HAVE OPTED OUT.)
RESPONSE 2-(THEY WANT IT, and say, "no, no, no, no, I really want to do it":
Okay, then to make sure of that, what we do is: We SCHEDULE you. That way we know it won't fall through the cracks.
If this is something you want to happen, let's put it on the calendar. Let's do that.
How long HAVE you been thinking about wanting a XXXX portrait?
(ALLOW FOR RESPONSE)
Let's see - when was the last time you had this done?
Oh, 10 years ago?
Girl, we are getting you on the schedule.
You don't want it to be another how many more years to go by!
SO what makes you keep putting it off?
(ALLOW FOR RESPONSE, "Well, you know, I don't like how I look or I'm afraid of this")
ADDRESS THE FEAR
THE MONEY
I understand. NOBODY has this in their budget. Would it make a difference to know that we offer two generous payment plans, including a LAYAWAY plan to help with any breathing room you miight need?
THE WAY THEY LOOK
I've got you We're going to take such good care of you. We're not even going to see your ankles (or whatever) in this portrait.
OR HUBBY
You know, we deal with grumpy husbands ALL the time. You know, when he gets to meet me and sees all my charm and animal magnetism. He's gonna be FINE. So, don't worry about it. We got him.
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IF THEY HESITATE OR SAY THEY HAVE TO TALK TO THEIR HUBBY FIRST, SAY:
OLD
Oh, okay.
Do you think that he would not WANT this to happen - he's not interested in celebrating and honoring and respecting, you know, the importance of family? So that is just not something that really matters to him?
(ALLOW FOR RESPONSE) Oh, no, family is everything to him -
So he is a family man. Like, what do you think he would say no to about this?
(ALLOW FOR RESPONSE) Well, I don't I mean, I think he, you know, whatever.
Okay, let's go ahead and get it booked. And then if he has some kind of issue, and he says, No, you know, I don't want to do this family experience together, then we can cancel it.
We only have so many openings. Is this something you really want to see just pass you by?
(ALLOW FOR RESPONSE)
(THEY AGREE OR IF NOT SAY:)
Is this something that you would like to do or is it best to pass this on to another family?
(ALLOW FOR RESPONSE)
If I can't confirm this with you now, Jane, Our session dates and times are first come first served. I just don't want you to lose the opportunity to be involved.
So why don't we do this? Why don't we get you booked in so that you don't miss out. And we can take that fully refundable holding fee today and then if by tomorrow, once you've spoken with your partner, if they feel like they don't really want to be involved and do this experience, then that's fine. Just call us back tomorrow. And we'll be able to refund that money back to you. and we'll take you out of the calendar but at least this way we've got you booked in, so you don't miss out on the experience all together, because it sounds like this is something that you really want to do - you tell me. Do you want to do this, Jane?
IF THAT DOESN'T WORK:
This is going to be such an amazing fun, experience and you've already told me how much Joe adores the kids. So why don't we do this - book it in, let's surprise him and treat him to a really fun day out with his family that you'll all never forget. Now we'll even treat him to a beer while he's here at the ordering session. How does that sound?
Let's get you booked in so that you don't miss out.
IF THAT DOESN'T WORK:
I understand. I'd like to find a way to book you in, so you don't lose $1000 gift certificate or lose your place in our project. The gift certificate does expire so I want to make sure that we get you in before the expiration date.
"That's absolutely fine Jane, is it the date that you needed to confirm with him?
(Y/N)
I do need to let you know that we only have a few sessions left for this month & I would hate for you to miss out as I know how much you want to do this for your kids. What if I was able to find a time later in the day so that your husband can make it without rushing?
Then if you talk to your partner tonight, and he just doesn't want to come or doesn't want to be involved in, then call us back tomorrow morning, and we'll cancel or refund or whatever, or move it or reschedule.
IF THAT DOESN'T WORK:
Jane, what I can do is give you a call back tomorrow and see if we can finalize one of the remaining dates - most likely these dates won't be open because I have other calls scheduled - hopefully we will have some dates left. Would that work for you?
Well, you could do that, but I am just worried that if you do, the spots I have left are going to be gone. We only have so many openings. Is this something you really want to see just pass you by?
(ALLOW FOR RESPONSE)
Let's go ahead and get it booked. We'll take care of all the details. And then you know, if she freaks out about it doesn't want to do it, just call me back. we're not going to force anybody to do anything. And and we'll refund you, you know, if she says no, like, in that moment, you know, no pressure. But let's go ahead and get you booked. Because everyone loves having done this, you know, you can check out the reviews and see what other parents have said.
It's just that our session dates and times are first come first served. How does that sound?
(ALLOW FOR RESPONSE)
So why don't we do this? Why don't we get you booked in so that you don't miss out. And we can take that fully refundable holding fee today and then if by tomorrow, if they feel like they don't really want to be involved, then that's fine. Just call us back tomorrow. And we'll be able to refund that money back to you. and we'll take you out of the calendar but at least this way we've got you booked in, so you don't miss out all together, because it sounds like this is something that you really want to do - you tell me. Do you want to do this, Jane?
IF THAT DOESN'T WORK:
I understand. I'd like to find a way to book you in, so you don't lose your place in our project.
Sometimes whe this happens, it's because people are concerned about something. You know, please share with me: What's concerning you about this?
(ALLOW FOR RESPONSE)
Jane, is it the date that you need to confirm? Is this something that you would like to do or is it best to pass this on to another family?
(ALLOW FOR RESPONSE)
I do need to let you know that we only have a few sessions left for this month & I would hate for you to miss out as I know how much you want to do this for your kids.
Then if you talk to your partner tonight, and he just doesn't want to come or doesn't want to be involved in, then call us back tomorrow morning, and we'll cancel or refund or whatever, or move it or reschedule.
IF THAT DOESN'T WORK:
Jane, what I can do is give me a call back tomorrow and see if we can finalize one of the remaining dates - most likely these dates won't be open because I have other calls scheduled - hopefully we will have some dates left. Would that work for you?
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I'll go ahead and sset tentative SITTING and WALKING Portrait Session dates, too, and then we will make sure that they are sitting or walking by those dates - sound good?
DISCUSSING HAIR AND MAKEUP
SCHEDULE THE ORDERING SESSION
I understand.
Just wondering though...there's certain things I do that my partner would NEVER do and I'm like well, I'M doing it. So for those things, how he feels about it is NOT the most important thing
But then there are other things...like I would NEVER decide without my husband...
So how is it for you guys - is it similar?
ALLOW FOR RESPONSE
Let's talk about that - like what would happen if you felt unsure about something?
ALLOW FOR RESPONSE
In my world, it's about how much you spend on something that he doesn't really value as much as you do. I mean, as far as the portrait session, that's like, you know, is this anywhere near, you know, the top of HIS list of things that are important. I haven't met a man yet. that he's like, I know what I want to do, a portrait experience, like, of course, he feels that way.
But you know, who is this really for? You know, is it for him? It isn't.
Mom's get the value of family now and Dad's tend to feel it LATER and are glad they have portraits, but typically AT THE TIME, they don't see the value of it like mom's do.
ALLOW FOR RESPONSE
But what would happen if you decided to spend - well, I had one wife spend over $15,000 - what would happen if he DOES have a big problem with it? Would you be okay if HE spent that on something that HE valued without speaking with you?
Like, would he be okay if you bought a house without him seeing it or having any input in the decision? No, right? Like every couple has that line. Because I don't know where that line is and I don't want it to take a fight between the two of you to figure out where that line is, I ask both decisionmakers to be at the ordering session.
Are you good with that?
This is really is for BOTH of you - I'm HAPPY to schedule another TIME for you -- the thing is that YOUR HUSBAND is going to miss out. Let's make it a great experience for BOTH of you.
Like, sometimes I find that moms do the heavy lifting, right, and they they make things happen in the family. And a lot of times, you know, men come in and that's their luxury is to come in at the end and to not have done any of the work, you know, and everything you've put into this and they just don't value it the same at the TIME the portraits are purchased. Later, they get it.
Guys, always seem to find money for our hobbies. Right? That's okay. I mean, it's almost NOT FAIR that they have permission to make a decision on what they like and don't like. But the flip side is that they work hard for the family, but YOU work hard for the family. He may not value the portraits, as much as you do. That's okay, because it matters to you.
So what, is this the result that you you want to come away with? And, you know, is it, you know, the most important what he feels about it?
I think really the best thing is this - why don't we schedule another time when he can be present?
IF SHE OBJECTS TO HIM ATTENDING SAY
So both of you need to be at the meeting. And the reason why is because even if THIS is not his thing, I know that your family IS his thing and this is a family decision. Portrait decisions impact everyone. And in fact, that's what we're going to really talk about is what kind of impact would you like this to have for the family. And so of course, he's gonna want to be involved in that. So let's find a time that will WORK for you AND your husband.
FOR SEPTEMBER/OCTOBER/NOVEMBER OF 2024,
WE HAVE DAYS OF PORTRAIT SESSIONS VERY CLOSE TOGETHER.
SO WE NEED TO SCHEDULE THE ORDERING SESSIONS FOR THOSE PORTRAIT SESSIONS
IN AN OUT-OF-THE-NORMAL WAY.
FOR SEPTEMBER 2024:
WE HAVE 3 DAYS OF PORTRAIT SESSIONS VERY CLOSE TOGETHER
SO ORDERING SESSIONS NEED TO BE SCHEDULED THIS WAY:
FOR PORTRAIT SESSIONS HELD ON
FRIDAY, 9/13/2024 (2 CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON:
TUESDAY, 10/01/2024, ONE WEEK LATER THAN USUAL.
FOR PORTRAIT SESSIONS HELD ON
SUNDAY, 9/15/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 9/24/2024, AS USUAL.
FOR PORTRAIT SESSIONS HELD ON
FRIDAY, 9/20/2024 (2 CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 10/01/2024, ONE WEEK LATER THAN USUAL.
REGARDING THE SUNDAY, 9/15/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS),
THE RAIN DATE FOR THESE PORTRAIT SESSIONS IS
SUNDAY, 9/22/2024.
THE RAIN DATE ORDERING SESSIONS WILL NEED TO BE HELD ON
TUESDAY, 10/8/2024, SO AS NOT TO CONFLICT WITH THE CUSTOM ORDERING SESSIONS ON TUESDAY 10/1/2024.
************************************
FOR OCTOBER 2024,
WE HAVE 3 DAYS OF SESSIONS VERY CLOSE TOGETHER
SO ORDERING SESSIONS NEED TO BE SCHEDULED THIS WAY:
FOR PORTRAIT SESSIONS HELD ON
FRIDAY, 10/11/2024 (2 CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 10/29/2024, ONE WEEK LATER THAN USUAL.
FOR PORTRAIT SESSIONS HELD ON
SUNDAY, 10/13/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 10/22/2024, AS USUAL.
FOR PORTRAIT SESSIONS HELD ON
MONDAY, 10/14/2024 (2 VIP CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 10/29/2024, EVEN THOUGH THERE ARE ALREADY 2 CUSTOM ORDERINGS SESSIONS FOR THAT DAY.
REGARDING THE SUNDAY, 10/13/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS),
THE RAIN DATE FOR THESE PORTRAIT SESSIONS IS SUNDAY, 10/20/2024.
THE RAIN DATE ORDERING SESSIONS WILL NEED TO BE HELD ON
TUESDAY, 11/05/2024, SO AS NOT TO CONFLICT WITH THE CUSTOM ORDERING SESSIONS ON TUESDAY 10/29/2024.
************************************
FOR NOVEMBER 2024,
WE HAVE 4 DAYS OF SESSIONS VERY CLOSE TOGETHER
SO ORDERING SESSIONS NEED TO BE SCHEDULED THIS WAY:
FOR PORTRAIT SESSIONS HELD ON
FRIDAY, 11/1/2024 (4 LIMITED EDITION PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 11/12/2024, AS USUAL.
FOR PORTRAIT SESSIONS HELD ON
SUNDAY, 11/3/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 11/19/2024, ONE WEEK LATER THAN USUAL.
FOR PORTRAIT SESSIONS HELD ON
FRIDAY, 11/8/2024 (2 CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 11/19/2024, AS USUAL.
FOR PORTRAIT SESSIONS HELD ON
MONDAY, 11/11/2024 (2 VIP CUSTOM PORTRAIT SESSIONS)
SCHEDULE THE ORDERING SESSIONS ON
TUESDAY, 11/19/2024, EVEN THOUGH THERE ARE ALREADY 2 CUSTOM ORDERINGS SESSIONS FOR THAT DAY.
REGARDING THE SUNDAY, 11/3/2024 (4 CUSTOM/LIMITED EDITION PORTRAIT PARK PORTRAIT SESSIONS),
THE RAIN DATE FOR THESE PORTRAIT SESSIONS IS SUNDAY, 11/17/2024 BECAUSE WE HAVE AN ASSEMBLY ON 11/10/2024.
THE RAIN DATE ORDERING SESSIONS WILL NEED TO BE HELD ON
***WEDNESDAY, 11/27/2024,*** SO AS NOT TO CONFLICT WITH THE CUSTOM ORDERING SESSIONS ON TUESDAY 11/26/2024.
OPEN THE GOOGLE CALENDAR LINK:
CLICK HERE - THIS IS THE LINK TO PULL UP THE GOOGLE CALENDAR BY WEEK
You MUST have these FOUR calendars checked in the Google Calendar system so you can see all four of them:
"Booked Appts"
"BOOKED APPTS OPEN"
"MINDY CALL SCHEDULE"
"WEEKLY WORK SCHEDULE"
(If your Google login does not show you all of these calendars as choices, you may need to switch your Google login to [email protected])
PAST CLIENT, INCLUDING MODEL SESSION
This is all going to sound familiar....Next let's schedule your ORDERING SESSION.
about a week or two AFTER your Portrait Session - you, your husband - ALL the decisionmakers -
We CAN do it by ZOOM and I think we have done that with YOU GUYS before, RIGHT?
(ALLOW FOR RESPONSE)
We still advise the biggest screen POSSIBLE so you can really SEE the differences because three are times we compare MULTIPLE photos.
So here is the thing. I am going to block out 2.5 hours on MY CALENDAR because I've never had an Ordering Session run longer than that. SO BE SURE and block out 2.5 hours for the Ordering Session on BOTH your calendars.
INTERRUPTIONS mean it will take longer. .
But you guys remember that we just can't get this done in an hour. Right!? I don't want you to you feel rushed through or under the gun to make a decision
We don't save unordered portraits, but I know you guys know that
EVERYONE ELSE:
Okay, great.
Next let's schedule your ORDERING SESSION.
- that's a PRIVATE time about a week or two AFTER your Portrait Session at a time that you, your husband - ALL the decisionmakers - can BOTH make dedicated time and be present. You do have a partner or spouse, right?
(ALLOW FOR RESPONSE)
IF IT IS A SINGLE PERSON WANTING TO BRING SOMEONE WHO IS NOT A PARTNER OR SPOUSE:
You would love for your SISTER to be there? Can I ask: Is this someone that you typically make purchase decisions with?
(ALLOW FOR RESPONSE)
Great. I would love for her to be there, too. But here's what I'm going to tell you. Remember how the first time that we talked about prices, you were a little taken aback?
(ALLOW FOR RESPONSE)
We want to make sure that whoever you're bringing understands that what we create is art and they feel good about the portrait pricing.
So I'm going to give you some homework. If you would like XXX to be there, have a conversation sooner rather than later and show him/her these prices, make sure they're on the same page. That way they will support you getting what you want.
Sound good?
(ALLOW FOR RESPONSE)
IF THEY HAVE ANY OBJECTION TO THE HUSBAND/PARTNER BEING PRESENT AT THE ORDERING SESSION,
refer to the SALES SCRIPT OBJECTIONS form under "SCHEDULE THE ORDERING SESSION ON THE CALENDAR"
and check the box by "My husband/partner can't be at the Ordering Session"
(IF YOU HAVE NOT ASKED BEFORE)
What does your husband do for work? What's his schedule like?
(Find out how booked is he during the day =
Does he works from home or in an office?
If he works in an office ask:
Does he have an office that he could take a private meeting in?
(ALLOW FOR RESPONSE)
We CAN do it by ZOOM - is that something you have an interest in?
(ALLOW FOR RESPONSE)
I just want us to be on the same page, so let me just ask
Have you ever used
Zoom?
(ALLOW FOR RESPONSE)
Do you HAVE a desktop/laptop computer in your home or are you ABLE to connect your TV to ZOOM?
(ALLOW FOR RESPONSE)
We want you to see the portraits on the biggest screen POSSIBLE so you can really SEE the differences because there are times we compare MULTIPLE photos.
You need to be able to SEE your children's eyes, their beautiful smiles WITHOUT having to scroll on your phone - how do you feel about that?
(ALLOW FOR RESPONSE)
We have TRIED to do it on a PHONE, even an iPAD, but the presentation just won't WORK so I'm glad we are on the same page about that.
I am sure YOU would never do this but we have even had people try and ZOOM in a cafe, restaurant - how do you think that has worked out?
(CHUCKLE A BIT)
(ALLOW FOR RESPONSE)
Exactly!
So here is the thing. I am going to block out 2.5 hours on MY CALENDAR because I've never had an Ordering Session run longer than that. And you need to BE SURE and block out 2.5 hours for the Ordering Session on BOTH your calendars.
Now, if you are like everyone else, you are going to feel like 2.5 hours is WAY too much time and that you can get this done in an hour. Right!?
But I'm going to ask you...have you ever done this process before?
(ALLOW FOR RESPONSE)
Right!? I do this ALL THE TIME and it's just not fair to your family that you feel rushed through or under the gun to make a decision. So please be sure to mark off a 2.5 hour block for BOTH you and your hubby on both your calendars, so you are both here beginning to end. All right?
(ALLOW FOR RESPONSE)
Honestly, keeping the ordering session shorter is more about dedicated attention DURING that time - that helps it go faster.
INTERRUPTIONS mean it will take longer.
Undivided attention from BOTH PARENTS from beginning to end are when things run the smoothest and the whole family comes away with the best experience.
In fact, generally, we find that our clients are HAPPIER making decisions when the children are OTHERWISE occupied. Some parents bring in a babysitter so ordering does not go long.
You guys good with that?
(ALLOW FOR RESPONSE)
Okay, awesome. I'll put you down for a ZOOM session then.
How we work is we will go through your portraits TOGETHER - you guys will PICK your favorites, and PLACE your order THAT DAY so THAT is why ALL the decision makers, everyone who is financially INVOLVED need to be present so there are NO surprises!
Remember This is the ONLY time to SEE and decide what you'd like to purchase
We don't save unordered portraits, so if anyone else might want to place an order they would need to be sure and attend that day.
(AGAIN, REFER TO THE GOOGLE CALENDAR YOU HAVE OPEN, AND LOOK AT THE SECOND TUESDAY AFTER THEIR PORTRAIT SESSION DATE.)
(TUESDAY ORDERING SESSION TIME SLOTS):
9:00am;
11:30am;
2:00pm;
4:30pm;
7:00pm
MINDY/JEANNIE/BOOKER: PLEASE NOTE:
ABSOLUTELY DO NOT IMMEDIATELY OFFER THE 7:00PM SLOT TO ANYONE!
IT IS A LAST-RESORT TIME!
TRY YOUR BEST TO GET THEM TO AGREE TO ANY OTHER OF THE OPEN TIMES FIRST.
_____________________
We set aside one day for Ordering Sessions, TUESDAYS. So the next available ordering date would be ____ .
Would a 2.5 hour MORNING or AFTERNOON block work better for you guys?
(ALLOW FOR RESPONSE)
I have THIS TIME and THAT TIME available.
Which one works better for YOU?
(ALLOW FOR RESPONSE)
(PICK DATE/TIME and PUT THE CHOSEN DATE/TIME IN THIS FORM. ALSO PUT THE DATE/TIME IN THE SESSION PAYMENT FEE FORM.)
(PICK THE DATE AND TIME FIRST...THEN SAY:)
Great! We have that date and time on our calendar.
Oh, and THIRD - here's the most important part - PLEASE make sure that BOTH you and your husband block off the FULL 2.5 hours on YOUR calendars.
It probably won't take the full amount of time, but it CAN, so it's best to have that time blocked off to be sure you're both present
IF THEY HAVE ANY KIND OF SPENDING CREDIT OR GIFT CERTIFICATE, LIKE ARTIST PROJECT, ALSO SAY THIS:
and to use the SPENDING CREDIT/GIFT CERTIFICATE, all decisionmakers need to be present when the order is placed at the end so I don't want that to be an issue for you.
Perfect, we’ve got you all set. Just make sure to let us know ahead of time if one of you can’t make it— if we start the meeting and one of you can’t make it, for sure we’d have to reschedule and that is a $200 fee.
I just want to make sure - are you good with that?
(ALLOW FOR RESPONSE)
Awesome.
___________________
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I understand. You want to bring your child to the ordering session.
The thing is that ordering sessions are adults only, so that is not an option.
Do you have a babysitter that you use or perhaps someone in the family that would be available?
(ALLOW FOR RESPONSE)
If no say this:
I understand.
The thing is that ordering sessions are adults only, so that is not an option.
It sounds like right now, perhaps we are not a good fit for what you are looking for.
(AND THEN STOP TALKING. Silence is good while you let that sink in with them.)
THEN SAY:
You are welcome to keep our number and call us back in the future when your circumstances change, if perhaps a relative comes to visit, or you are able to find a babysitter.
IF THEY ASK: "Can't you make an exception for me" – REPLY WITH:
I understand why you would want us to make an exception for you.
The thing is that we HAVE made exceptions in the past and what we found is: It does not work to have children at the ordering session. That's why ordering sessions are adults only and having children there is not an option.
This field is hidden when viewing the form
Our studio wardrobe takes stress and worry out of planning - we have wardrobe available for children in our studio.
Would you like to take advantage of that?
AGREEMENT - GET SIGNATURE
CLICK HERE TO USE THIS LINK FOR A *BLANK* AGREEMENT FOR SOMEONE WHO CALLS OUT OF THE BLUE.
THE PREFILLED LINK FOR A SCHEDULED CALL IS IN THE FIELD BELOW.
PAST CLIENTS
So next, I'm going to text you the the link so that YOU can sign off on our MODEL RELEASE and STUDIO policies.
You probably saw our STUDIO POLICIES on our website - we put them there to be transparent about how we work.
So next, I'm going to text you the the link so that YOU can sign off that you received our STUDIO policies.
TEXT the agreement link FROM THE FIELD BELOW to the client using these instructions:
1. Open JustCall Dashboard.
2. In JustCall, choose the SMS & MMS tab.
3. Choose the Inbox for MAIN PHONE NUMBER.
Click on the COMPOSE button beside "Inbox."
4. In the COMPOSE Message window, under To, choose Number.
5. COPY the number from the NUMBER TO TEXT AGREEMENT TO field above.
6. In JustCall, PASTE the under under "Number."
7. In the COMPOSE Message window, under Body, click on the Saved Reply button and click on the template named "Sign_StudioPolicies" to add it to the Body of the message.
8. Select and COPY the AGREEMENT LINK from the SSDC form field of the same name.
9. PASTE the AGREEMENT LINK into the Body for the SMS, before the "Thank you!"
10. Hit the SEND button to send the SMS/Text message.
WAIT A MOMENT
Have you received it?
(ALLOW FOR RESPONSE)
FOR A LIMITED EDITION OR MODEL CALL SESSION
I'll just be quiet while you look it over.
Just let me know when you have signed it, or if you have any questions.
FOR A CUSTOM SESSION
While you look that over, I'll be pulling up Mindy's calendar to schedule your Planning Call. Just let me know when you have signed it, or if you have any questions. I'll just be quiet while you look it over.
IN JUSTCALL, LOOK FOR the automatic TEXT RESPONSE TO THE MAIN PHONE NUMBER showing it has been SIGNED.
(After you receive notice they SIGNED, say:)
Thank you for signing that!
----------------
WHAT TO DO IF THE LINK YOU TEXT SAYS "UNDELIVERED" IN JUSTCALL, OR THE PERSON SAYS THEY HAVE NOT RECEIVED IT:
1. First, re-text it to them. Occasionally a message will fail to deliver, but then the next one will go through.
IF IT STILL WON'T GO THROUGH:
Tell them you will email them the link, and ask that they sign and submit it as soon as possible after the call with you finishes.
And then continue with the rest of the form.
PREFILLED AGREEMENT LINK HERE: PLANNING SESSION - SCHEDULE
This field is hidden when viewing the form
All right. Your Planning Call date is set!
Now, please have YOUR SCHEDULE and YOUR PARTNER'S SCHEDULE available at the time of the Planning Call because you'll be choosing an ORDERING SESSION date then. Okay?
(ALLOW FOR RESPONSE.)
Wonderful!
Now one last thing about the Planning Session that should go without saying, but I HAVE to say it: Please do not attempt to do the PLANNING CALL while you are DRIVING!
Mindy will be explaining and you'll be choosing dates, and we don't want there to be danger or distractions.
How does that sound?
(ALLOW FOR RESPONSE, GET AGREEMENT)
COLLECT THE SESSION FEE
Awesome!
As I mentioned, a regular session fee would be $600 and $500 of that is a SPENDING CREDIT TOWARD PRODUCTS
If you decide that you want WALL ART, your $500 SPENDING CREDIT will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
To hold your dates on the calendar, I do require the SESSION FEE payment TODAY, which is $600 plus tax.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your fee goes with you to your new date. The only time YOUR SPENDING CREDIT cannot be applied is if you just don't show up, and for PERMANENTLY CANCELLED appointments.
So your SESSION FEE WILL BE $636.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
Awesome!
As I mentioned, HEADSHOT BRANDING session fee would be $600 and $500 of that is a SPENDING CREDIT TOWARD PRODUCTS
If you decide that you want WALL ART, your $500 SPENDING CREDIT will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
To hold your dates on the calendar, I do require the SESSION FEE payment TODAY, which is $600 plus tax.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your fee goes with you to your new date. The only time YOUR SPENDING CREDIT cannot be applied is if you just don't show up, and for PERMANENTLY CANCELLED appointments.
So your SESSION FEE WILL BE $636.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
Awesome!
As I mentioned, HEADSHOT ONE session fee would be $350 and includes ONE digital file. Additional files are $250 each.
To hold your dates on the calendar, I do require the SESSION FEE payment TODAY, which is $350 plus tax.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your fee goes with you to your new date.
So your SESSION FEE WILL BE $371.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
By way of reminder, everyone who comes to our Studio pays a regular session fee, which would be $600
but for YOU and this Artist Project, to reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
OR you COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date.
The only time the holding fee is not refundable is if you just don't show up, or for PERMANENTLY CANCELLED appointments.
So your HOLDING FEE WILL BE $212.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
By way of reminder, a regular session fee IN OUR OUTDOOR PORTRAIT PARK would be $1200
but for YOU and this Artist Project, to reserve your date on our calendar, there IS a $200 plus tax SESSION FEE.
Because it is a weekend date, that fee is NON-REFUNDABLE.
But at your Ordering Session, you can apply that $200 as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your session fee goes with you to your new date.
So your SESSION FEE WILL BE $212.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
USE THIS WORDING IF WE ARE NOT COLLECTING A HOLDING FEE FROM A MODEL FAMILY!
As I mentioned earlier, as a THANK YOU for letting me practice this new session style with your family, of course I'm waiving the $600 session fee. I appreciate you guys!
USE THIS WORDING IF WE ARE COLLECTING A HOLDING FEE FROM A MODEL FAMILY!
Everyone who comes to our studio is subject to a session fee. So there is no mistake, our normal $600 session fee would be our gift to you.
To reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
You COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
By PAYING the holding fee, you're agreeing to KEEP this appointment - and it protects us from last minute cancellations and no-shows.
That can be applied to your purchase at your ORDERING SESSION, if you choose to purchase more than the gift certificate.
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date. The only time the holding fee cannot be applied to your order is if you just don't show up, and for PERMANENTLY CANCELLED appointments.
So are we putting it on your VISA or a Mastercard today?
Everyone who comes to our studio is subject to a session fee, which is normally $600, even politicians and celebrities who come to us.
But in your case, since you won this at an auction, it's a FULLY REFUNDABLE HOLDING FEE to hold YOUR spot in our calendar - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
If you choose to purchase more than the gift certificate, you COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
By PAYING the holding fee, you're agreeing to KEEP this appointment - and it protects us from last minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date.
The only time the holding fee is not refundable is if you just don't show up, or for PERMANENTLY CANCELLED appointments.
So your HOLDING FEE WILL BE $212.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
By way of reminder, everyone who comes to our Studio pays a regular session fee, which would be $600
but for YOU and this Artist Project, to reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything -
if THAT happens, then your HOLDING FEE is fully refunded to you.
OR you COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date.
The only time the holding fee is not refundable is if you just don't show up, or for PERMANENTLY CANCELLED appointments.
So your HOLDING FEE WILL BE $212.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
I think I mentioned, a regular session fee IN OUR OUTDOOR PORTRAIT PARK would be $1200
but for YOU and this Artist Project, to reserve your date on our calendar, there IS a $200 plus tax SESSION FEE.
Because it is a weekend date, that fee is NON-REFUNDABLE.
But at your Ordering Session, you can apply that $200 as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your session fee goes with you to your new date.
So your SESSION FEE WILL BE $212.00 including sales tax.
So are we putting it on your VISA or a Mastercard today?
CUSTOM SESSION ONLY IF MAKEUP/HAIR and/or STUDIO WARDROBE IS ADDED ON:
So your HOLDING SESSION FEE WITH HAIR AND MAKEUP WILL BE $477.00 including sales tax. While your Holding Fee IS refundable, hair and makeup and studio wardrobe are NOT refundable.
I can put that on your credit or debit card whenever you're ready.
(When they give confirmation they have the card, RUN THE CARD using the LINK in the next section -- SKIP DOWN TO "COLLECT PAYMENT" Section for the link.)
REFER TO THE SALES SCRIPT OBJECTIONS FORM, UNDER "COLLECTING THE SESSION/HOLDING FEE" FOR ANSWERS TO OBJECTIONS.
BUT HERE ARE SOME RESPONSES TO COMMON OBJECTIONS:
IF THEY ARE UNCOMFORTABLE GIVING THE CARD INFO OVER THE PHONE, SAY:
I understand. I will text you a link to the SECURE form right now, and you can fill in your card info securely while we are on the phone. Then we can move on to the next step.
Then TEXT them THIS Link to the HOLDING FEE PAYMENT BY CLIENT FORM -
https://www.everafterportraits.com/holding-fee-payment-by-client/
TALK THEM THROUGH COMPLETING IT IF NEEDED.
WAIT FOR THEM TO COMPLETE IT AND SUBMIT IT. ONCE THEY HAVE, CHECK TO MAKE SURE WE RECEIVED A SUBMITTED FORM.
I understand. I'll hang on so you can just go get it.
(ALLOW FOR RESPONSE)
And if they say "no, no, I'll call back"
Oh, I really don't mind waiting - I'd hate for you to miss out on this.
(ALLOW FOR RESPONSE)
The thing is that I can't hold this date and time without the fully refundable holding fee. I'm going down a list of people I need to call today. So that space is probably going to be gone by this afternoon or at the latest tomorrow. So if you don't want to miss out, I'm going to need to confirm this with you now.
I just need to find out when you have your credit card so I can schedule a call back at another time.
So is your card at home? Is anyone at home that you can call? I'll wait, I don't mind waiting, I'd hate for you to miss out. I know how much you will love this experience.
THEN SAY:
No problem, you can certainly call us back.
I want you to know that I understand - you don't know me - I would of course, encourage you to check our 5 star reviews to show that we ARE a professional business.
Since we've already taken the time to choose your dates...really the holding fee holds those dates for you and it is due now.
Do you think there would be any reason you couldn't do that in the next 24 hours?
(ALLOW FOR RESPONSE)
Okay. Great. Now, just so that you understand -- I know we picked dates, but PAYING THE HOLDING FEE is what LOCKS IN the dates.
We just CAN’T GUARANTEE the dates because other families are being called or calling in. In fact, I have calls scheduled right behind yours - but if you CALL BACK AND PAY IT RIGHT AWAY, hopefully when we look at the calendar, those dates will be available.
I look forward to receiving your call tomorrow!
IF THEY WILL NOT PAY THE HOLDING DURING THE CALL, THEN NO DATES ARE RESERVED!
IF THEY OBJECT TO THE HOLDING FEE:
WEEKDAY PORTRAIT SESSION (DROP DOWN TO RED IF IT'S A WEEKEND SESSION!!)
In order to serve you at the highest level and provide your family with our very best one-on-one service, as well as to make sure things run smoothly and happen when they're supposed to, we do ask for a FULLY REFUNDABLE holding fee to hold your dates and times.
We can only accept a limited number of clients each month, so that will get your portrait and ordering session times booked in on our calendar and reserves your time at our studio.
In the past we’ve had people not show up if it’s a nice golf day - and that’s an appointment that a family who really values the experience could have had.
Just so you know, we charge ALL clients when they book their appointment. The difference between you and everyone else is that fee is fully refunded at your ordering session due to your certificate!
So are we putting it on your VISA or Mastercard today?
In order to serve you at the highest level and provide your family with our very best one-on-one service, as well as to make sure things run smoothly and happen when they're supposed to, we do ask for a $1200 SESSION fee to hold your dates and times for a weekend session. $1000 of that becomes a SPENDING CREDIT toward products you purchase.
A regular WEEKDAY session fee is $600 iwth a $500 SPENDING CREDIT.
You have a gift certificate, you would need to pay an ADDITIONAL non-refundable holding fee of $600. That would mean you have $1000 SPENDING CREDIT which would 100% be applied to your order at your ordering session.
We can only accept a limited number of clients each month, so that will get your portrait and ordering session times booked in on our calendar and reserves your time at our studio.
In the past we’ve had people not show up if it’s a nice golf day - and that’s an appointment that a family who really values the experience could have had.
Just so you know, we charge ALL clients when they book their appointment. The difference between you and everyone else is that fee can be used as a credit towards your order due to your certificate!
OR
WEEKEND SESSION
By PAYING the holding fee, you're agreeing to KEEP this appointment - and it protects us from last minute cancellations and no-shows.
That can be applied to your purchase at your ORDERING SESSION, if you choose to purchase more than the gift certificate.
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date. The only time the holding fee cannot be applied to your order is if you just don't show up, and for PERMANENTLY CANCELLED appointments.
So are we putting it on your VISA or a Mastercard today?
This field is hidden when viewing the form
FOR A REGULAR SESSION FEE SAY THIS FOR INTRO:
Awesome!
As I mentioned, a regular session fee would be $600 and $500 of that is a SPENDING CREDIT TOWARD PRODUCTS
If you decide that you want WALL ART, your $500 SPENDING CREDIT will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
To hold your dates on the calendar, I do require the SESSION FEE payment TODAY, which is $600 plus tax.
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date.
So your HOLDING FEE WILL BE $636.00 including sales tax.
I can put that on your credit or debit card whenever you're ready.
ALL OTHER SESSIONS - NON-HOLIDAY WEEKDAY SESSIONS - COLLECT HOLDING FEE - SAY THIS FOR INTRO
FOR AN AUCTION CLIENT, SAY THIS FOR INTRO:
Awesome!
Everyone who comes to our studio is subject to a session fee, which is normally $600, even politicians and celebrities who come to us. But in your case, since you won this at an auction, it's a FULLY REFUNDABLE holding fee to hold YOUR spot in our calendar. It is refunded back to you at your Ordering Session if you choose not to purchase, OR it will be applied as a credit toward what you DO purchase."
FOR A PAST CLIENT CALL SAY THIS FOR INTRO:
So by way of reminder, everyone who comes to our studio is subject to a session fee. So there is no mistake, our normal $600 session fee would be our gift to you.
To reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
You COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
Mindy will go over all of the product info with you
FOR A MODEL CALL SAY THIS FOR INTRO:
Awesome!
Everyone who comes to our studio is subject to a session fee. So there is no mistake, our normal $600 session fee would be our gift to you.
To reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
You COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
FOR AN ARTIST PROJECT/CONTEST, SAY THIS FOR INTRO:
Awesome!
As I mentioned, a regular session fee would be $600
but for YOU and this Artist Project, to reserve ANY DATE on our calendar, there IS a $200 plus tax REFUNDABLE HOLDING FEE - and YOU get to CHOOSE how you want to use it.
You COULD come and be photographed and AT YOUR ORDERING SESSION decide that you don't WANT to purchase anything - if THAT happens, then your HOLDING FEE is fully refunded to you.
You COULD decide to use your holding fee as a SPENDING CREDIT towards ANY OF OUR PRODUCTS.
If you decide that you want WALL ART, your $200 holding fee will become a $1000 SPENDING CREDIT TOWARD WHATEVER WALL ART you purchase.
CONTINUE HERE FOR ALL HOLDING FEES AFTER INTROS ABOVE
By PAYING the fee, you're agreeing to KEEP this appointment - and it protects us from last-minute cancellations and no-shows.
Now, this is in the Studio Policies that you signed, but I just want to make sure you KNOW:
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date.
Your HOLDING FEE is refunded back to you at your Ordering Session if you choose not to purchase, OR it will be a SPENDING CREDIT toward what you DO purchase.
The only time the holding fee is not refundable is if you just don't show up, or for PERMANENTLY CANCELLED appointments.
So your HOLDING FEE WILL BE $212.00 including sales tax.
I can put that on your credit or debit card whenever you're ready.
CUSTOM SESSION ONLY IF MAKEUP/HAIR and/or STUDIO WARDROBE IS ADDED ON:
So your HOLDING SESSION FEE WITH HAIR AND MAKEUP WILL BE $477.00 including sales tax. While your Holding Fee IS refundable, hair and makeup and studio wardrobe are NOT refundable.
I can put that on your credit or debit card whenever you're ready.
(When they give confirmation they have the card, RUN THE CARD using the LINK in the next section -- SKIP DOWN TO "COLLECT PAYMENT" Section for the link.)
REFER TO THE SALES SCRIPT OBJECTIONS FORM, UNDER "COLLECTING THE SESSION/HOLDING FEE" FOR ANSWERS TO OBJECTIONS.
BUT HERE ARE SOME RESPONSES TO COMMON OBJECTIONS:
IF THEY ARE UNCOMFORTABLE GIVING THE CARD INFO OVER THE PHONE, SAY:
I understand. I will text you a link to the SECURE form right now, and you can fill in your card info securely while we are on the phone. Then we can move on to the next step.
Then TEXT them THIS Link to the HOLDING FEE PAYMENT BY CLIENT FORM -
https://www.everafterportraits.com/holding-fee-payment-by-client/
TALK THEM THROUGH COMPLETING IT IF NEEDED.
WAIT FOR THEM TO COMPLETE IT AND SUBMIT IT. ONCE THEY HAVE, CHECK TO MAKE SURE WE RECEIVED A SUBMITTED FORM.
IF THEY SAY THEY DON'T HAVE THEIR CARD WITH THEM, SAY THIS:
I understand. I'll hang on so you can just go get it.
(ALLOW FOR RESPONSE)
And if they say "no, no, I'll call back"
Oh, I really don't mind waiting - I'd hate for you to miss out on this.
(ALLOW FOR RESPONSE)
The thing is that I can't hold this date and time without the fully refundable holding fee. I'm going down a list of people I need to call today. So that space is probably going to be gone by this afternoon or at the latest tomorrow. So if you don't want to miss out, I'm going to need to confirm this with you now.
I just need to find out when you have your credit card so I can schedule a call back at another time.
So is your card at home? Is anyone at home that you can call? I'll wait, I don't mind waiting, I'd hate for you to miss out. I know how much you will love this experience.
THEN SAY:
No problem, you can certainly call us back.
I want you to know that I understand - you don't know me - I would of course, encourage you to check our 5 star reviews to show that we ARE a professional business.
Since we've already taken the time to choose your dates...really the holding fee holds those dates for you and it is due now.
Do you think there would be any reason you couldn't do that in the next 24 hours?
(ALLOW FOR RESPONSE)
Okay. Great. Now, just so that you understand -- I know we picked dates, but PAYING THE HOLDING FEE is what LOCKS IN the dates.
We just CAN’T GUARANTEE the dates because other families are being called or calling in. In fact, I have calls scheduled right behind yours - but if you CALL BACK AND PAY IT RIGHT AWAY, hopefully when we look at the calendar, those dates will be available.
I look forward to receiving your call tomorrow!
IF THEY WILL NOT PAY THE HOLDING DURING THE CALL, THEN NO DATES ARE RESERVED!
IF THEY OBJECT TO THE HOLDING FEE:
WEEKDAY PORTRAIT SESSION (DROP DOWN TO RED IF IT'S A WEEKEND SESSION!!)
In order to serve you at the highest level and provide your family with our very best one-on-one service, as well as to make sure things run smoothly and happen when they're supposed to, we do ask for a FULLY REFUNDABLE holding fee to hold your dates and times.
We can only accept a limited number of clients each month, so that will get your portrait and ordering session times booked in on our calendar and reserves your time at our studio.
In the past we’ve had people not show up if it’s a nice golf day - and that’s an appointment that a family who really values the experience could have had.
Just so you know, we charge ALL clients when they book their appointment. The difference between you and everyone else is that fee is fully refunded at your ordering session due to your certificate!
So are we putting it on your VISA or Mastercard today?
WEEKEND DATE FOR PORTRAIT SESSION:
In order to serve you at the highest level and provide your family with our very best one-on-one service, as well as to make sure things run smoothly and happen when they're supposed to, we do ask for a $1200 SESSION fee to hold your dates and times for a weekend session. $1000 of that becomes a SPENDING CREDIT toward products you purchase.
A regular WEEKDAY session fee is $600 iwth a $500 SPENDING CREDIT.
You have a gift certificate, you would need to pay an ADDITIONAL non-refundable holding fee of $600. That would mean you have $1000 SPENDING CREDIT which would 100% be applied to your order at your ordering session.
We can only accept a limited number of clients each month, so that will get your portrait and ordering session times booked in on our calendar and reserves your time at our studio.
In the past we’ve had people not show up if it’s a nice golf day - and that’s an appointment that a family who really values the experience could have had.
Just so you know, we charge ALL clients when they book their appointment. The difference between you and everyone else is that fee can be used as a credit towards your order due to your certificate!
OR
WEEKEND SESSION
By PAYING the holding fee, you're agreeing to KEEP this appointment - and it protects us from last minute cancellations and no-shows.
That can be applied to your purchase at your ORDERING SESSION, if you choose to purchase more than the gift certificate.
We do ask that, should you need to reschedule, you give us 14 days notice of that. With that notice, your holding fee goes with you to your new date. The only time the holding fee cannot be applied to your order is if you just don't show up, and for PERMANENTLY CANCELLED appointments.
So are we putting it on your VISA or a Mastercard today?
This field is hidden when viewing the form
IF THEY SAY SOMETHING LIKE "I need to wait to pay until my next payday" or "I get paid on Friday":
I understand. What day is PAYDAY?
(ALLOW FOR RESPONSE)
IF PAYDAY IS MORE THAN 2 WEEKS OUT, SKIP DOWN IN THIS FIELD TO THE RED "IF THEY SAY PAYDAY IS MORE THAN 2 WEEKS OUT" PART AND SAY THAT.
IF PAYDAY IS WITHIN 2 WEEKS, SAY THIS:
You know what? If you need us to wait for payday, that is no problem at all.
How that works is I can take your card number and information now.
You okay me charging your card the day after payday which would be XXXXX date.
IF YES, THEN SAY:
Great! Let's go ahead and get you all set.
(TAKE THE CREDIT CARD INFORMATION. TYPE IT INTO THIS FIELD. INFORM THE STUDIO TO SET THIS UP TO RUN IN SHOOTQ, INCLUDING ON WHAT DATE.)
We will run your card on that date. Once your payment goes through, we will reach out to schedule your Portrait Session.
IF THEY SAY PAYDAY IS MORE THAN 2 WEEKS OUT,
OR THEY SAY NO TO GIVING THE CARD INFORMATION NOW TO LET US RUN IT AFTER PAYDAY,
OR "THAT DOESN'T WORK,"
OR ASK "Can I just pay it on that day (payday)?", THEN SAY:
CALL US BACK with your card on payday.
Now a session DATE is not guaranteed for you until we receive payment of the Holding Fee, just so you understand.
(ALLOW FOR RESPONSE, MOST LIKELY A "SURE.")
Great! (AND END THE CALL HERE)
IF WE ARE GOING TO TAKE THEIR CARD INFORMATION AND RUN IT ON PAYDAY, ENTER THEIR INFORMATION BELOW
NAME ON THE CARD
CARD NUMBER
EXPIRATION
CODE ON THE BACK
THEIR ADDRESS
THEIR PHONE NUMBER
AND COMPLETE THE "PAYDAY DATE TO RUN CARD" FIELD DIRECTLY BELOW THIS ONE.
(DON'T FORGET TO SLACK JEANNIE WITH CLIENT'S NAME AND THAT SHE NEEDS TO SET THIS UP IN SHOOTQ)
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"I understand. You don't know me - I would of course, encourage you to check our 5 star reviews to show that we ARE a professional business.
Since we've already taken the time to choose your dates...really the holding fee holds those dates for you and it is due now.
What I could do is...would it help if I sent you a link so you can pay securely online?
(ALLOW FOR RESPONSE)
(If they say yes. say:)
Great, I'll send you the link. Do you think there would be any reason you couldn't do that in the next 24 hours?
(ALLOW FOR RESPONSE)
Okay. Great. Now, just so that you understand -- I know we picked dates, but PAYING THE HOLDING FEE is what HOLDS the dates.
WE JUST CAN'T GUARANTEE THE DATES BECAUSE OTHER FAMILIES ARE CALLING IN. IN FACT, I HAVE CALLS SCHEDULED RIGHT BEHIND YOURS - BUT IF YOU PAY IT RIGHT AWAY, HOPEFULLY YOUR DATES SHOULD BE SECURE.
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"I understand.
I'll hang on so you can just go get it."
(ALLOW FOR RESPONSE)
And if they say no, no, I'll call back
No, that's fine. I don't mind waiting - I'd hate for you to miss out on this.
(ALLOW FOR RESPONSE)
"The thing is that I can't hold this date and time without the fully refundable holding fee. I've got eight more people that I need to call back today. So that space is probably going to be gone by this afternoon or at the latest tomorrow. So if you don't want to miss out, I'm going to need to confirm this with you now. I just, need to find out when you have you credit card so I can schedule a call back at another time.
So is your card at home? Is anyone at home that you can call? I'll wait, I don't mind waiting, I'd hate for you to miss out. I know how much you will love this experience.
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I understand your concern. No responsible parent will bring in a kid with a 104-degree temperature.
We used to allow for one reschedule due to a sick child, but what we FOUND was that ANYTIME someone wanted to reschedule LAST MINUTE, they just pull out the "SICK CHILD" card. They really didn't consider that we could NO LONGER fill their time slot and we have to PAY staff for an empty time slot, so we incur EXPENSES.
Our reschedule rate statistic was 20 TIMES the NORMAL sick child average!
Think about this: this: Would you get a refund or raincheck if your child was sick the day before you have tickets to a Broadway show? A concert? The Ballet? A cruise?
(ALLOW FOR A RESPONSE)
For THAT reason, we would rather you NOT book a time unless EVERYONE in your family is aware of the IMPORTANCE we are placing on your appointment by SPECIALLY scheduling our STAFF to come in for YOUR family.
With 14 days notice, we will reschedule and your holding fee will apply to your new date. But we understand that an emergency can happen, so we are aware of that.
FEEL FREE TO ADD:
“I understand ... we have families, too. That’s why we need to be 100% sure, as our staff are missing time with their families to come to work for yours”
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If they CAN'T AFFORD THE HOLDING FEE and WON A GIFT CERTIFICATE:
Oh! I am really sorry, and we really understand that we are all now experiencing a really different situation.
Today (or whatever the final day is for claiming it) would be your last day to redeem your prize, but give me one second to check something.
(PAUSE FOR A FEW MOMENTS)
Okay. So what we're going to do is: We're going to make an exception for you today due to the strange circumstances we all find ourselves in right now.
Even though our policies are transparent and on our website and you agreed to them when you entered the contest, we're going to give you ONE MONTH MORE of time, to be able to pay the holding fee and redeem your prize.
You just have to call us on this number within that one-month time period and we will give you a date.
How does that sound?
(ALLOW FOR RESPONSE - usually it's positive.)
Great! I look forward to hearing from you and getting your family on our calendar.
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I understand - I definitely want to make sure it's on your husband's calendar. The thing is that without the holding fee, I can't guarantee the dates, because other families are calling in. What I can do is put you on the calendar for (TIME) on the (DATE), take your holding fee, and if you get home tonight and discuss it with your husband and call me back tomorrow, I’ll go ahead and apply your holding fee to a different date that we can find in common. But this gets you on my calendar because our appointments are filling so quickly and I don’t want you to miss out.
Would that work?
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I understand.
Believe it or not, some people reserve the date and time and then not show up for their appointment. Because I am not good at guessing who would do this, I treat every client the same. I know you wouldn't do this but I am always surprised at who does. So to avoid this, my policy is the Holding Fee is required for all sessions. It reserves the time and date for you alone and helps us create a remarkable experience for you and our other clients.
Because we only photograph a limited number of sessions each month, we need to be assured that clients will show up as scheduled.
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1. Oh I knew there was a catch!
I understand. Sometimes people think
this is a scam but I can assure you, your holding fee will be
refunded 100% back to you at your ordering session. (WEEKEND: or will be applied as a credit to your order at your ordering session.)
This is is merely to hold your appointment space on our calendar.
IF THEY PRESS MORE:
We just ask for this because we are a small family business and this protects us from no-shows when we award a winner. Cancellations can be devastating to our business. Much like a
hotel holds a card for incidentals to reserve your space, you will get it back once you arrive for your ordering session and it ensures that all of our staff will be 100% focused and serving your family.
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Here's the thing Leslie, no one truly knows what they're going to love until they see what's
been created for them. That being said, it's true that if you're like everyone else, you will love
more than just one, and will most likely love to see it in a larger size than the prize.
But because you've won this contest, you are able to have this really incredible experience and
spend way less than clients who just waltz in the door. The thing is, it only makes sense to spend
this kind of money on something you just fall in love with. If you don't love it, you
won't spend a dime. And if you do love it, you'll have a $1000 to play with and put towards your
order, which is amazing! Everyone who chooses to have this experience is really happy they did,
whether they choose to do a lot or a little. You're in the drivers seat, and you get to decide what
the perfect outcome for this is. And, I'm here to help you, either by helping you make hard choices
or by spacing out the financial part over time to give you plenty of breathing room. How does that
sound?
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Before we move to the next step, I should ask: Do you have any QUESTIONS or concerns at this point?
(ALLOW FOR RESPONSE)
Okay, dates are chosen. So are we putting it on your VISA or a Mastercard today?
(USE THE FORM LINK AND RUN THEIR CARD
(If they say they need to think about it, then tell them that you can send them everything they need so they can book it online)
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HEADSHOT-SIGNATURE BRANDING - BEAUTY - BOUDOIR:
ASK FOR PAYMENT
Before we move to the next step, I should ask: Do you have any questions or concerns at this point?
(ALLOW FOR RESPONSE)
ME: Alright. Now all I need is payment to lock your dates. That will be $636.00 total [$600 + tax]. Would you prefer Visa or Mastercard?
[Always, always insist on locking dates with payment. If client is wishy washy on dates, let her know you’ll pencil her in for the dates discussed and hold them for the next 24 hours.
Tell her you’ll call her to confirm and take payment tomorrow.]
COLLECT PAYMENT
(FOR CUSTOM SESSIONS SAY THIS)
Great! Your PORTRAIT SESSION date and your PLANNING CALL date are set.
You'll choose the ORDERING SESSION date during your Planning Call with Mindy.
Just to warn you, you are going to get a little FLURRY of emails
You will get an email with the date of your Planning Call
and a separate email with the date of your Portrait Session, to make it easy to add those to your calendar.
You will get an email that is a RECEIPT for your payment.
And you'll get an emailed copy of the Studio Policies you signed.
IF THEY ADDED ON STUDIO WARDROBE
You added on STUDIO WARDROBE STYLING so watch for an email and text to a form requesting your family's clothes sizes so we can style your wardrobe and have the right sizes all ready for you - please fill that out as soon as possible.
That email will come AFTER the PLANNING CALL you have with Mindy.
IF THEY ADDED ON HAIR AND MAKEUP
You were smart and added on Hair and Makeup and we will send our Hair and Makeup Questionnaire so watch for an email and text about that.
That email will come AFTER the PLANNING CALL you have with Mindy
SAY THIS FOR CLICKFUNNELS/FACEBOOK CONTEST OR ARTIST PROJECT BOOKING CALLS AND THEN END CALL:
Are there any QUESTIONS I can answer for you?
Great! The next step is your Planning Session by phone with Mindy.
I look forward to meeting you in person at your Portrait Session. Have a great day!
(END OF CLICKFUNNEL CONTEST OR ARTIST PROJECT BOOKING CALL)
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Great! Your dates are set.
IF THEY PAID A SESSION FEE DURING THIS CALL, ALSO SAY THIS:
Your RECEIPT for your payment will be emailed.
Great! Your dates are set.
Now, you are going to get a little flurry of emails and they are ALL important so let me explain what they are.
To make it easy for you to just click and add the dates we set to your calendar, you are going to receive separate emails for the Portrait Session Date and for the Ordering Session Date, so two emails for that.
You will also receive a separate confirmation email of the dates we set AND directions to the Studio.
That email will ALSO have a link to our LIMITED EDITION INFORMATION PAGE, which includes our PRODUCT GUIDE as well as CLOTHING SUGGESTIONS. So BE SURE to follow the LINK and look at that page.
IF THEY PAID A FEE DURING THIS CALL, ALSO SAY THIS:
Also, your RECEIPT for your payment will be emailed.
MODEL CALL WITH A PAST CLIENT, CLOTHING
(EXPLAIN THE TYPE OF CLOTHING YOU NEED THEM TO WEAR FOR THIS MODEL SHOOT!)
I DO have specific clothing in mind -
What I'd like to do is create a VISUAL of what I am thinking with a software I use,
and share it with you after I get your wall snapshots so I can be sure that what I'm thinking would work for us both
- does that work for you?
(ALLOW FOR RESPONSE)
SKIP DOWN TO THE NEXT FIELD
SAY THIS FOR
FOR MODERN HEIRLOOM SESSION CLOTHING:
FOR BLACK AND WHITE SESSION CLOTHING:
FOR LEGACY SESSION CLOTHING:
FOR MOTHER-CHILD/FATHER-CHILD/SIBLINGS/ONE CHILD/COUPLES:
By way of reminder, this ARTIST PROJECT does ENCOURAGE a specific clothing look so your portrait looks well styled.
So let's talk a LITTLE about clothing. ALL of this IS on our LIMITED EDITION INFORMATION PAGE, too.
So there is NO STRESS, and your portraits look coordinated, we are ALSO going to email you a clothing guide to make it EASY for you to pull the family's clothes together.
To keep your portraits from looking dated, we encourage a TIMELESS FEEL, really your family dressing their best.
DO NOT SAY THIS 2-SENTENCE PARAGRAPH IF IT IS AN OUTDOOR PORTRAIT PARK SESSION! GO TO "Dressing speciall"
For some that means gowns or dresses and tuxes or suits. You probably know this, but Special Occasion clothing is DESIGNED to make you look thinner so dressing elegantly is the most flattering to the female figure.
Dressing special shows THIS IS a special thing. It's not an everyday experience to create a fine art portrait. So it's not everyday clothes.
Do you have any questions about that?
(ALLOW FOR RESPONSE.)
IF THEY GIVE ANY OBJECTIONS
"We aren't fancy people"
or "Look... these portraits really aren't our style.
We aren't fancy people at all. I don't want to rent this tux."
ANSWER 1:
Me: "You mean you don't wear a tuxedo and formal gowns every day like ALL of my clients???" (ha ha ha) "Of course you don't. Do you even get together once a year dressed like this?
(ALLOW FOR RESPONSE.)
"Then how amazing is it that you all dressed in your very best and you all look so sophisticated.
Let me ask: How would you like to be remembered in your portrait by your great grandchildren?
ANSWER 2 (IF THEY PERSIST):
Absolutely. Clothing in the studios is always elegant. We do offer casual clothing outdoors or on location. There is a minimum cost for that type of session. A session at our Outdoor Portrait Park is $1200. Our ON LOCATION FEE is $1500.
You've got a $600 studio session portion of your gift certificate. So I'm happy to apply that for you, and the balance would be $600 today for an outdoor session.
.A session on location is $1500, minus the studio session credit of $600, and the balance would be $900 today. Which one would you prefer?
ANSWER 3 (IF THEY PERSIST):
“In all our years of business, I’ve never had a client wish they dressed more casual. But I have had clients tell me that their biggest regret was that they didn't dress up more.”
Is it important to you to look your very best in
a once in a lifetime portrait, one that would be the PERFECT portrait to hang on your walls for 250 years?"
OBJECTION
Can I bring an additional outfit/change clothing?
ANSWER
Tell me more about that...
(ALLOW FOR RESPONSE)
Typically, we’re creating a piece of art to anchor a wall or a room, or we’re creating a story in an album to document this time in their life. BECAUSE OF THAT, it's important that the portraits are cohesive.
Are you thinking to create art for your kids’ rooms - perhaps to dress ‘em up in their sports uniforms?
(ALLOW FOR RESPONSE)
Normally, that would be an additional session fee because it's a different type of session...what are you thinking to do with THOSE portraits...where are you thinking those portraits might live?
(IF THEY HAVE A PLACE FOR THEM, or they are getting an ALBUM, say yes - if no place, then emphasize doing an individual session for the child)
FOR ALL SPECIAL EVENT / LIMITED EDITION SESSIONS, INCLUDING FOR CLIENT MODEL SESSIONS
Now one last but VERY IMPORTANT thing.
There is NO WAY TO SHOW PORTRAIT SIZE during a ZOOM ORDERING SESSION, so we do REQUIRE snapshots of your walls.
SENDING WALL SNAPSHOTS keeps your options open -
FOR AN ARTIST PROJECT, ALSO SAY THIS:
Remember, if you DO decide to get wall art, your $100 spending credit becomes a $1000 wall art credit. BUT SNAPSHOTS are required to use that SPENDING CREDIT.
SAY THIS TO EVERYONE
What started happening is clients would SEE their portraits AT THEIR ORDERING SESSION and THEN decide they wanted WALL ART.
BUT have you ever bought something, got it home and it was TOO BIG or TOO SMALL?
(ALLOW FOR RESPONSE)
Yeah, we don't want that.
Sending SNAPSHOTS OF YOUR WALLS takes the guesswork out of it and makes sure that doesn't happen to you - we use this really cool software that lets us show you DESIGN possibilities overlaid on YOUR walls SIZED to scale.
It's SUPER easy to do. We will EMAIL SNAPSHOT INSTRUCTIONS - it's best if you view the email on your mobile phone so you can CLICK the LINK to watch the 30 SECOND video to show you the QUICKEST way to send the wall snapshots.
You DO NOT have to remove anything that's on your wall already and all I ask is that, if you can, you step back far enough so that the CEILING is IN the PHOTO.
AFTER you watch the VIDEO, just walk through your home, and look for ANY WALL you'd consider displaying your portraits, and take a snapshot of it. Send 3 - 5 walls so you have choices.
Consider your FAMILY ROOM, HALLWAY, DINING ROOM, STAIRCASES...as many walls as are even remotely an option in your mind.
Can I ask: Do you think that anything might come up that would stop you from sending me your MOBILE PHONE snapshots of your walls within the next two or three days?
(ALLOW FOR RESPONSE)
Wonderful! I am so glad you are good with that because we can't move forward with a ZOOM ORDERING SESSION without SNAPSHOTS so I'm glad you are good with it.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities.
CONCLUSION:
We do hope you'll love the work and CONSIDER wall art - that IS what most people come to us for - BUT all you are promising is to HAVE your PORTRAIT and ORDERING SESSION with both you and your spouse. You aren't required to spend any money with us.
That's it!
WATCH for those emails -
And when you receive the SNAPSHOT EMAIL REQUEST, please be sure to send those WALL SNAPSHOTS ASAP.
FOR A MODEL LIMITED EDITION, ALSO SAY THIS:
As SOON as I get your snapshots, I will create a board with custom clothing suggestions that will hopefully work for us both - I want to show you and see what you think.
SAY THIS TO EVERYONE
Are there any QUESTIONS I can answer for you, or any CONCERNS that you have?
(ALLOW FOR RESPONSE, AND ANSWER ANY QUESTIONS THEY HAVE)
If you have ANY QUESTIONS or CONCERNS prior to your SESSION DATE, please do not hesitate to reach out to me!
I'll look forward to meeting you in person at your portrait session. Have a great day!
(END OF SPECIAL EVENT WITH LOVE - CLICKFUNNEL CONTEST OR ARTIST PROJECT BOOKING CALL.)
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ALL of your dates are set. You will get an email with your RECEIPT for the payment.
SAY THIS FOR CLICKFUNNELS CALLS AND THEN END CALL
Now I’d just like to talk about wardrobe and then I’ll let you go.
We have two styles that we photograph in. The first is our signature style and has a very traditional look and feel. Men in suit jackets and ladies in dresses. The second style is a bit more relaxed with a more casual wardrobe. Its important for the success of your portrait that certain styles and colors of clothing be used, while avoiding other styles and colors.
CLOTHING IS SO IMPORTANT that we are going to email you a clothing guide to make it easy for you to pull the families clothes together for your session.
In fact, you are going to get a little flurry of emails and they are ALL important.
The FIRST most important step is the ONE thing we are asking you to do for us: sign off on OUR agreement, which is going to be emailed IMMEDIATELY after this call.
Do you think there is any reason you wouldn't be able to SIGN in the next 24 hours?
(ALLOW FOR RESPONSE)
GREAT! Along with your holding fee, your signature to our agreement is required to BOOK YOUR SESSION, so I'm glad you are good with it.
Now, IMMEDIATELY AFTER you sign, you will receive a confirmation email of the dates we set and directions.
For this session, we offer package pricing, so you will get our WITH LOVE pricing menu - you will love seeing all the beautiful portrait products you can decorate your home with.
One of the reasons we ask you to sign right away is because we want to take the stress out of coordinating your family's clothes. Once you sign, you will receive our visual clothing suggestion guide that will make it easy to style your clothes.
EAP : Are there any QUESTIONS I can answer for you?
I'll look forward to meeting you in person at your portrait session. Have a great day!
(END OF CLICKFUNNEL CALL)
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Let me ask you...would having brag images to share with your friends from your session have a value to you?
(ALLOW FOR RESPONSE)
Great, we think so too so here's the thing: if you send iPhone photos of several walls in your home our thank you gift will be brag images of any portrait you purchase.
How does that sound??
(ALLOW FOR RESPONSE)
SCHEDULE THE DESIGN SESSION DATE
PAST CLIENT/MODEL CALL WORDING
Now that your ORDERING dates are set you will get a confirmation email.
I know you did this before - We will email SNAPSHOT INSTRUCTIONS -
All you do is upload YOUR iPhone snapshots and that way you know whatever you get won't be too BIG or too SMALL
Just walk through your home, and look for
any wall you can think of displaying your portraits and send me a snapshot of each wall.
Would you have any interest in having a gallery wall of portraits displayed somewhere in your home?
(ALLOW FOR RESPONSE)
AWESOME!
BE SURE to send a snapshot of any wall that you feel might look great as a gallery wall and that way you can keep it open as an option. I can show you some examples of what a gallery wall might look like in that space. I can design it so you can build it over time. You can add a portriat to it every so often, keep it updated and grow your portrait legacy.
ALL OTHER CLIENT WORDING
Now that your ORDERING dates are set you will get a confirmation email.
Have you ever purchased something and then you got it home and it just didn't look right or fit right?
(ALLOW FOR RESPONSE)
EXACTLY.
You know you are not coming to us for something that looks WRONG.
So what we do is BEFORE your PORTRAIT SESSION, we use this really cool software.
It lets you upload your wall snapshots straight to me SIZED to scale. Then I can show you DESIGN possabilities overlaid on YOUR walls. Have you ever done something like that before?
(ALLOW FOR RESPONSE)
All you do is upload YOUR iPhone snapshots and that way you know whatever you get won't be too BIG or too SMALL - we can make sure it's perfect. That's something we do for ALL our clients, and it is one of the requirements for ZOOM ordering sessions, because there is no other way to show size and it takes the guesswork out of it.
It's SUPER easy to do. We will email SNAPSHOT INSTRUCTIONS - it's best if you view the email on your mobile phone so you can CLICK the LINK to watch the 30 SECOND video to show you the QUICKEST way to send the wall snapshots.
You DO NOT have to remove anything that's on your wall already and all I ask is that you step back far enough so that the CEILING is in the PHOTO.
AFTER you watch the VIDEO, so we can figure out where things are gonna go
just walk through your home, and look for
every possible wall you can think of displaying your portraits and you are going to send me a snapshot of each wall.
Look for places so when anyone walks in, your kids will hear them oooh and aaaaah - then your KIDS will understand WHO the MOST important people that MATTER in the WORLD and places where when YOU walk by your wall art, your heart will just melt.
I encourage you to send 3 - 5 walls so you have choices.
Consider your ENTRANCE, FAMILY ROOM, DINING ROOM, STAIRCASE, HALLWAY, ...don’t forget your MASTER BEDROOM and the CHILDREN’S ROOMS…I created an amazing couples portrait collection for a client over their headboard and she LOVES IT - She told me she wakes up every morning after her husband has already left for work, and it just instantly gives her the best start to her day.
Send me as many walls as are even REMOTELY an option in your mind, because that way I can show you designs for those spaces - and this is your time to make all of your selections.
Obviously we’re not decorating your WHOLE
house from one photo shoot, because that would be ridiculous.
It’s just because at your ORDERING SESSION when you look at the portraits you’re gonna think, shoot, why didn’t I get a snapshot of the playroom? or the wall at the end of the hallway.
People have done that.
You don’t wanna go home and try to figure it out. It's better to have all the walls here
so we can figure out where it’s best going to
go. Okay?
Also, I encourage you for every wall, also take a photo of the ROOM so I can understand your style aesthetic. This helps me customize what finishes that I recommend.
...baby's room (MATERNITY/NEWBORN)
Once I get those snapshots, I'll import them into our software and create true-to-size Wall Concepts and give you guidance on the best placement. You'll love seeing those at your DESIGN SESSION - and that way I can go over the price ranges then, too.
Just know if you AREN'T able to send them right away, to help us stay on track, during COVID I set up automated reminders, so if we DON'T receive them every 3 DAYS you will get a reminder.
Now, eventually, if you DON'T EVER send them, IT CAN result in rescheduling DATES and NEITHER ONE of us want THAT to happen.
I want to make sure - are you good with that?
(ALLOW FOR RESPONSE)
It's SO important, we can't move forward without it so I'm glad you are good with it.
AS FAR AS CHOOSING YOUR WALLS TO SEND -
DO think about walls significant enough to do THIS kind of portrait justice - choosing WHERE to display is ALSO choosing how important and valued the PEOPLE IN the portrait will feel.
—it’s the difference between it being in a place where it will be loved on and your kids will gain confidence every time someone steps inside your home and ooohs and awwwwws over it
or just sticking it on the fridge with a Chip clip.
So when you are looking for a location, look for the most powerful places for the portraits to be displayed in your home.
SAY THIS FOR SECOND TIME PAST CLIENTS-INTRODUCE FAMILY YEARBOOK CONCEPT
The last time we photographed you guys, were we doing the FAMILY YEARBOOK?
(ALLOW FOR RESPONSE)
Oh, okay. So we understand that you don't live in an art gallery so not all of your portraits can go on your walls, so we are offering this new product called 'THE FAMILY YEARBOOK'. It's a way to create a CUSTOM concept session that represents where your family is every year, showcase who they are and the things they love and then design a FAMILY YEARBOOK. That way every year the unique things the kids are doing or are into get documented and preserved.
Does that sound like something you guys might have an interest in?
(ALLOW FOR RESPONSE) MAKE A NOTE OF THEIR RESPONSE.
SAY THIS FOR SECOND TIME PAST CLIENTS FOR A GALLERY WALL OFFER
So sometimes clients that come back to us start to feel like they are running out of walls.
So we are offering a new product -
Would you have any interest in having a gallery wall of portraits displayed somewhere in your home that we design for you and then you can easily update it by adding a portrait or two to it?
(ALLOW FOR RESPONSE) MAKE A NOTE OF THEIR RESPONSE.
AWESOME!
BE SURE to send a snapshot of any wall that you feel might look great as a gallery wall and that way you can keep it open as an option. I can show you some examples of what a gallery wall might look like. I like the idea that you can add a portriat to it and grow your portrait legacy, and really celebrate what's new with your family every year.
PAST CLIENT/MODEL CALL WORDING
The last thing we need to do is set the date for a 30 minutes DESIGN SESSION
- it is most efficient by ZOOM - that way I can share my desktop and SHOW you the custom possibilities I DESIGNED for your home and get your opinion on them.
You’ll leave the DESIGN SESSION knowing all your options so there is no confusion about pricing.
We will also nail down what to wear.
The last thing we need to do is set the date for a 30 minutes Design Session.
The DESIGN SESSION is most efficient by ZOOM - that way I can share my desktop and SHOW you the custom possibilities I DESIGNED for your home and get your opinion on them.
This is one of my clients’ favorite times - coming up with a plan and designing your session according to what YOU love means WE know what to shoot for.
You’ll leave the DESIGN SESSION knowing all your options so there is no confusion about pricing. That way your family’s portraits will showcase everything you want and nothing you don't.
We will also nail down what to wear. We want to help you with the difficult parts so everything is just easier and less stressful.
Let’s make sure to set the time so both YOU AND YOUR HUSBAND, ALL THE DECISIONMAKERS can be on ZOOM, at YOUR computers, even IF you are ZOOMING from two different locations,
I’ll be sharing my screen so just make sure you are not on your phone, or driving or picking up the kids from school because I will be SHOWING you designs, pricing, and clothing - all the important things.
CLICK HERE ----- MAKE SURE CHECKED CALENDARS ARE BOOKED APPTS, MINDY CALL SCHEDULE, WEEKLY WORK SCHEDULE PHASE 1 - (Your may need to switch your Google log in to [email protected])
(PICK DATE ABOUT 10 DAYS FROM TODAY - FIRST CHOICE THURSDAY 3:00-5:00/SECOND CHOICE 12:00-3:00)
How about XXXX date?
SET THE DATE
Great - that date is set! This way you get the best results and we are all on the same page.
At your Ordering Session, the ONLY surprise we want is a surprise of total JOY when you see your portraits for the first time! We DON'T want any unhappy surprises, like having your husband taken aback by prices so during the design session we want to make sure he is on the call.
DESIGN SESSION PUSH BACK: If they push back after that firm but friendly reply, say
The DESIGN SESSION is part of our portrait process, and it's not a step we can skip. We just can't move forward until we set that appointment.
You deserve to have the very best experience we can offer you because your family is worth it...aren't they?
ANOTHER WAY TO ANSWER "Can we skip the Design Session?"
My guess is that you want to save time, right? That totally makes sense.
There are a lot of details to handle to get you fully ready for the session.
Now either we're going to have to spend endless, confusing back-and-forth text chains to get it all right,
OR we handle everything in one easy and compact session together.
For this reason I always find the time we spend in OUR DESIGN SESSION actually SAVES you time in the end!
(CIRCLE BACK TO SETTING THE DESIGN SESSION DATE)
(BE SURE to enter the clothing sizes in the VARIANT NOTE field so it goes in the shooting plan.)
YOU CHOSE OUR STUDIO WARDROBE OPTION -
That is so smart because that is the NO STRESS option.
I will custom style the clothes just for your amily
and they will be all pressed and ready for you when you arrive
We have shirts and jackets for or men and
boys
and beautiful clothing for girls and ladies
so the family will look coordinated.
I do not provide shoes or pants
so I ask that the guys arrive in black or grey slacks
As far as our studio wardrobe,
I want to be sure we pull the right sizes
So what sizes would you guys need?
(ALLOW FOR RESPONSE)
Just remember to arrive 15 minues early, so your family can get changed and we are able to start on time.
**************************************
WHEN WE HAVE BOTH STUDIO WARDROBE CLOTHING PALETTES BUILT OUT
Our studio wardrobe is in two palettes,
DARK TONES IN VINTAGE SHADES
BLACKS, CHARCOALS, GREYS AND SILVER
OR
PALE TONES IN VINTAGE SHADES of
CREAMS, KHAKI'S TANS, TAUPES AND GOLDS
Which palette would you prefer?
(ALLOW FOR RESPONSE)
DESIGN QUESTIONS
(DON'T ASK THIS QUESTION ABOUT COLOR IF THIS IS A BLACK AND WHITE SESSION)
How about color?
Is your home mostly neutrals, like shades of the same color, browns or greys maybe, light to dark?
Like what color are your couch, floors?
(ALLOW FOR RESPONSE)
Are you using any type of ACCENT color?
(ALLOW FOR RESPONSE)
IF IT’S NEUTRAL WITH NO ACCENT COLOR:
Would you like to take this opportunity to bring in a color?
(ALLOW FOR RESPONSE)
IF THEY SAY YES:
What is your happy color that you love seeing?
(ALLOW FOR RESPONSE)
You COULD bring in color by using just a POP of color in your clothing - I want to digest what you’ve told me, see your snapshots and then at your design session, I will give you specific guidance on that.
So what would help me is when you send your WALL SNAPSHOTS, I’d love it if you take another photo or two of your room, so I can understand your decor at a glance - just upload those with your WALL SNAPSHOTS.
I should probably ask too, do you have a second home or is there an office space?
Do we need a portrait for your husband's office wall to REMIND him of you and your family when he is busy and not seeing you - DISPLAYING THEM in his OFFICE means those are TAX DEDUCTIBLE TOO!!
(ALLOW FOR RESPONSE)
If you can, I’d love it if you would take snapshots of those too, so we can create designs for you.
EXPLAIN ABOUT CLOTHING
FOR MODERN HEIRLOOM SESSION CLOTHING:
FOR BLACK AND WHITE SESSION CLOTHING:
FOR LEGACY SESSION CLOTHING:
We do ENCOURAGE a more dressed up clothing style, really dressing your best, so your portrait looks well styled.
For some families that means, you know, gowns or dresses and suits or tuxes, and if you want to wear that, we INVITE you to.
Dressing elegantly has the added benefit of being the most flattering to the female figure.
THIS IS a special thing, not an everyday experience so that's why we DISCOURAGE everyday clothes.
Just know that at your DESIGN SESSION we will give you SPECIFIC GUIDANCE on how to customize your clothing and you will even get visual clothing suggestions, too, to make it easier. And as long as we stay on track with your snapshots, you'll have plenty of time to coordinate clothes for the family.
Do you have any questions about that?
(ALLOW FOR RESPONSE)
IF THEY GIVE ANY OBJECTIONS
"We aren't fancy people" or "Look... these portraits really aren't our style. We aren't fancy people at all. I don't want to rent this tux."
(ALLOW FOR RESPONSE)
ANSWER 1:
Me: "You mean you don't wear a tuxedo and formal gowns every day like ALL of my clients???" (ha ha ha) "Of course you don't. Do you even get together once a year dressed like this?
(they shake heads).
"Then how amazing is it that you all dressed in your very best and you all look so sophisticated.
Let me ask: How would you like to be remembered in your portrait by your great grandchildren?
ANSWER 2:
Absolutely. Clothing in the studios is always elegant. We do offer casual clothing outdoors or on location. There is a minimum cost for that type of session. A session at our Outdoor Portrait Park is $1000, you've got a $500 studio session portion of your gift certificate. So I'm happy to apply that for you, and the balance would be $500 today. A session on location is $1500, minus the studio session credit of $500, and the balance would be $1000 today. Which one would you prefer?
ANSWER 3:
“In all our years of business, I’ve never had a client wish they dressed more casual. But I have had clients tell me that their biggest regret was that they didn't dress up more.”
Is it important to you to look your very best in
a once in a lifetime portrait, one that would be the PERFECT portrait to hang on your walls for 200 years?"
OBJECTION
Can I bring an additional outfit/change clothing?
ANSWER
Tell me more about that...where are you thinking that those portraits might live?
(ALLOW FOR RESPONSE)
Typically, we’re creating a piece of art to anchor a wall or a room, or we’re creating a story in an album to document this time in their life and it's important that the portraits are cohesive.
Are you thinking maybe to create art for your kids’ rooms or perhaps to dress ‘em up in their sports uniforms?
(ALLOW FOR RESPONSE)
Normally, that would be an additional session fee because it's a different type of session...what are you thinking to do with those portraits...where are you thinking those portraits might live?
(IF THEY HAVE A PLACE FOR THEM, or they are getting an ALBUM, say yes - if no place, then emphasize doing an individual session for the child)
MODEL CALL WITH A PAST CLIENT
(EXPLAIN THE TYPE OF CLOTHING YOU NEED THEM TO WEAR FOR THIS MODEL SHOOT!)
(EXAMPLE WORDING)
I DO have specific clothing in mind - what I'd like to do is create a visual of what I am thinking with a software I use, and share my screen and discuss it with you after I get your snapshots so I can be sure that what I'm thinking would work for us both - does that work for you?
(ALLOW FOR RESPONSE)
I want to ENCOURAGE more dressed up clothing style, so cleints really dress their best
Dressing elegantly has the added benefit of being the most flattering to the female figure.
At your DESIGN SESSION I will give you SPECIFIC GUIDANCE FOR THIS SESSION.
Do you have any questions about that?
(ALLOW FOR RESPONSE)
OBJECTION
Can I bring an additional outfit/change clothing?
ANSWER
Tell me more about that...where are you thinking that those portraits might live?
(ALLOW FOR RESPONSE)
Typically, we’re creating a piece of art to anchor a wall or a room, or we’re creating a story in an album to document this time in their life and it's important that the portraits are cohesive.
Are you thinking maybe to create art for your kids’ rooms or perhaps to dress ‘em up in their sports uniforms?
(ALLOW FOR RESPONSE)
Normally, that would be an additional session fee because it's a different type of session...
(IF THEY HAVE A PLACE FOR THEM, or they are getting an ALBUM, say yes - if no place, then emphasize doing an individual session for the child)
With multi-generational sessions, there is often concern about coordinating clothing. We want to make sure you are not stressed about what to wear.
ASK: Would you say that in each of your homes ALL of you use the same colors in your decor?
(ALLOW FOR RESPONSE)
As part of our custom service, we will help you with that so that it looks great in EVERYONE'S home and your clothing is coordinated for your whole family!
To do that, I just need the name and contact information for the MOM from each household.
So there are three separate households, correct?
(ADD NAMES AND CONTACT INFO BELOW FOR SEPARATE HOUSEHOLDS)
Let's talk about wardrobe.
Have you thought about what you would like to wear?
(ALLOW FOR RESPONSE)
I include a clothing consult that can be as little or as much help as you want.
THEN SAY:
Next, I'm going to send you an email that will help you with Going through the process of what outfits to choose. Be sure to look it over!
After you look it over, I encourage you to go through your closet and and pull outfits that you are considering.
You can even take iPhone snapshots of them and text them to me -- and then I'd like to have a Design and Style Consultation session by phone or Skype during the next week or so.
And of course, if you need to do any shopping you will have time -- I love to help you so we can finalize your wardrobe, hair and makeup preferences and you will be all set. That also helps me know what backdrops to pull so everything looks perfect.
I'll text you and we can work that out
How does that sound?
--Don't forget to sign off on the booking TODAY AS SOON AS YOU GET THE EMAIL - That's super important!!
This field is hidden when viewing the form
We don’t hear families say they wished they had dressed down, but we do hear families say they wish they had dressed up more.
We always recommend timeless clothing, as they draw attention to the faces and eyes. One of our greatest recommendations is to avoid bright colors, white shirts, clothes with patterns, as they reflect light and draw the eyes away from the face.
The idea behind that is when we dress up for portraits, it really creates a beautiful timeless piece of artwork, something that we're able to hang in our home for decades to come and then pass onto our children.
And it really makes it a timeless piece, especially with boys. It's really wonderful when they come dressed up, suits are awesome, or maybe a button-down shirt or a sweater. And then for the XXXX PROJECT (EXAMPLE: Motherhood project) we also have clothing recommendations for the mom.
I would recommend wearing something that you can move in. So either a gown, long skirt or dress, or slacks and a nice top
Mindy is a master of posing and making sure that everyone looks their very best self so sometimes we have women bend forward, just because it's really flattering to do a certain pose. For that reason, we recommend avoiding a low cut top - if we're wearing a low cut top then it can be pretty revealing.
The color palette that we have for this project is grays and blacks. If you feel you must have some color, then we would recommend the primary tone be greys and blacks for most of your clothing, and perhaps using a jewel tone for an accessory, such as a tie or necklace or shoes in red/burgundies, navy, dark blue or forest green.
GET DAD'S CONTACT INFO
(ALLOW FOR RESPONSE)
Are there any circumstances I should be aware of?
(ALLOW FOR RESPONSE)
Are there any special requests that you have?
(ALLOW FOR RESPONSE)
"Fantastic, so that is all done...your dates are all set.
"I am so excited. Oh, I should have probably asked - how does your hubby feel about portraits - does he LIKE them, or is it not his favorite thing or is he kind of neutral?
(ALLOW FOR RESPONSE)
OH ONE MORE THING...
You know, I want to photograph
.
..your family (FAMILY)
...this experience (MATERNITY/NEWBORN)
...authentically but you are 50% -- I want to see your kids through your husband's eyes so I can see the full picture
We photograph friends better than we do strangers and a chat on the phone for just a FEW minutes goes a long way so he doesn't feel like he's dragged along.
What's his best contact number? He's a family man, right?
(ALLOW FOR RESPONSE)
I will send him a link to my calendar -- that way he can pick a time convenient to HIM for a 10 minute call.
Let him know to expect a text and email from me.
I can't wait to hear in his own words what he loves most about your family.
CONCLUDE THE CALL
Okay, that's it --
Watch for the confirmation email that has ALL THE INFO - PLEASE be sure to read it thoroughly.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities - SOME families take the DAY of their portrait session as a FAMILY DAY.
But MOST IMPORTANT, watch for the SNAPSHOT INSTRUCTION email... be SURE to send us your iPhone photos RIGHT AWAY..!
As SOON as I get your snapshots, I will create custom clothing suggestions.
Thank you SO MUCH for everything that you told me - that way I can customize the guidance I give. I will share all of that with you and see what you think during your DESIGN SESSION which is the next step, so I will look forward to seeing you and your husband then.
In the meantime, if you have any questions in the meantime, please do let me know. You can text or call.
Okay, that's it --
Watch for the confirmation email that has ALL THE INFO - PLEASE be sure to read it thoroughly.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities - SOME families take the DAY of their portrait session as a FAMILY DAY.
But MOST IMPORTANT, watch for the SNAPSHOT INSTRUCTION email... be SURE to send us your iPhone photos RIGHT AWAY..!
As SOON as I get your snapshots, I will create a board with custom clothing suggestions that will hopefully work for us both - I want to show you and see what you think.
Thank you SO MUCH for everything that you told me - that way I can customize the guidance I give. I will share all of that with you during your DESIGN SESSION which is the next step, so I will look forward to seeing you and your husband then.
In the meantime, if you have any questions in the meantime, please do let me know. You can text or call.
Okay, that's it --
I love that you are excited about this.
Like I said, read through that confirmation email. - it's got the address, BE SURE and take note of that 2 week cancellation policy we have as well. ALL THE INFO - we talked about will be included in that email, and PLEASE be sure to read it thoroughly.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities - SOME families take the DAY of their portrait session as a FAMILY DAY.
But MOST IMPORTANT, watch for the SNAPSHOT INSTRUCTION email... be SURE to send us your iPhone photos RIGHT AWAY..!
As SOON as I get your snapshots, I will create custom clothing suggestions.
Thank you SO MUCH for everything that you told me - that way I can customize the guidance I give. I will share all of that with you and see what you think during your DESIGN SESSION which is the next step, so I will look forward to seeing you and your husband then.
In the meantime, if you have any questions in the meantime, please do let me know. You can text or call.
I am SO looking forward to MEETING you and your husband soon!
Okay, that's it --
Now, you are going to get a little flurry of emails and they are ALL important.
To make it easy for you to just click and add the dates we set to your calendar, you are going to receive an email for EACH of those dates.
IF THEY PAID A SESSION FEE DURING THIS CALL, ALSO SAY THIS:
Your RECEIPT for your payment will be emailed.
Watch for the confirmation email that has ALL THE INFO - PLEASE be sure to read it thoroughly.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities - SOME families take the DAY of their portrait session as a FAMILY DAY.
But MOST IMPORTANT, watch for the SNAPSHOT INSTRUCTION email... be SURE to send us your iPhone photos RIGHT AWAY..!
As SOON as I get your snapshots, I will create custom clothing suggestions.
Thank you SO MUCH for everything that you told me - that way I can customize the guidance I give. I will share all of that with you and see what you think during your DESIGN SESSION which is the next step, so I will look forward to seeing you and your husband then.
In the meantime, if you have any questions, please do let me know. You can text or call.
I am SO looking forward to MEETING you and your husband soon!
Okay, that's it --
Now, you are going to get a little flurry of emails and they are ALL important.
To make it easy for you to just click and add the dates we set to your calendar, you are going to receive an email for EACH of those dates.
IF THEY PAID A SESSION FEE DURING THIS CALL, ALSO SAY THIS:
Your RECEIPT for your payment will be emailed.
Watch for the confirmation email that has ALL THE INFO - PLEASE be sure to read it thoroughly.
Oh and as a special gift, you will be emailed our Perfect Family Day guide which is a curated a list of local activities - SOME families take the DAY of their portrait session as a FAMILY DAY.
But MOST IMPORTANT, watch for the SNAPSHOT INSTRUCTION email... be SURE to send us your iPhone photos RIGHT AWAY..!
As SOON as I get your snapshots, I will create custom clothing suggestions.
Thank you SO MUCH for everything that you told me - that way I can customize the guidance I give. I will share all of that with you and see what you think during your DESIGN SESSION which is the next step, so I will look forward to seeing you and your husband then.
In the meantime, if you have any questions, please do let me know. You can text or call.
I am SO looking forward to MEETING you and your husband soon!
Okay, that's it --
One last thing
Now Jeannie asked you for the names of others in your family who might want to order portraits of their own. So I show that
XXX1
XXX2
XXX3
XXX4
might want portraits.
I want to reach out to them, send them a welcome packet so they have ALL the information that you do and there are NO SURPRISES. I really want your family to have the best experience and create any portraits for them THEY might WANT. And of course, I only do Ordering SESSIONS with total transparency about pricing.
Can I get XXX1's phone number and email address?
(ADD ANSWER TO Variant Process Notes BELOW)
Can I get XXX2's phone number and email address?
(ADD ANSWER TO Variant Process Notes BELOW)
Can I get XXX3's phone number and email address?
(ADD ANSWER TO Variant Process Notes BELOW)
Can I get XXX4's phone number and email address?
(ADD ANSWER TO Variant Process Notes BELOW)
USE ONLY THESE DURING THE INITIAL CALL.
INITIAL CALL COMPLETED:
Choose this IF during the Initial Call,
the call was completed,
the AGREEMENT was SIGNED,
the HOLDING FEE was PAID,
and a PLANNING CALL DATE was set,
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
INITIAL CALL COMPLETED:
ALSO choose this if during the Initial Call,
the Holding Fee was PAID,
a PLANNING CALL DATE was set,
BUT THE AGREEMENT WAS NOT SIGNED due to a GLITCH - meaning they WANTED to sign but the link didn't go through or something similar,
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
INITIAL CALL SCHEDULED NOT COMPLETED:
Choose this IF during the Initial Call, the person can't continue the call due to an interruption, etc., or the phone call drops due to cell service issues, but they DO WANT to continue the call later:
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
NOTE: You ONLY HAVE TO DO THIS "INITIAL CALL SCHEDULED NOT COMPLETED" CHOICE if you have ADDED INFORMATION TO THE FORM THAT YOU DON'T WANT TO LOSE! Otherwise, you can just close the form, and then go to Airtable and change Initial Call Status to Ask to Reschedule.
INITIAL CALL CANCELLED BEFORE DATE:
Choose this IF a person scheduled an Initial Call and then CANCELS it before the scheduled date of the call, saying they DO NOT WANT TO MOVE FORWARD,
and then under OPT OUT POINT (DUD RATING), choose the appropriate reason IF THEY GAVE A REASON for cancelling call. (If they did not give a reason, choose SCHEDULED AN INITIAL CALL BUT CANCELLED AND DIDN'T RESCHEDULE.)
then add any VARIANT PROCESS NOTES
then choose NEXT
then check the CAPTCHA box
then hit SUBMIT.
INITIAL CALL RESUME LATER:
Choose this IF during the Initial Call, the call cannot continue BECAUSE, for example, that the call was interrupted for some reason and has to be completed later.
or client is pregnant and session can't be scheduled now and you don't want to lose what's in the SSDC form. If we have decided that, yes, we will extend their gift certificate expiration for that reason or another one, then use this choice. We will finish the call later.
First, COLLECT the Holding Fee. Submit the form for payment of the Holding Fee.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, Jeannie will receive a NOTIFICATION email to follow up on this.
This is NOT IMMEDIATE, but will happen.
INITIAL CALL SAID THEY WOULD CALL BACK:
Choose this IF during the Initial Call, you get to a point where the person indicates that are interested BUT they “need to talk/think/consider it” and say they need to call us back. They may never do this but we need a way to follow up.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, Jeannie will receive a NOTIFICATION email to follow up on this.
This is NOT IMMEDIATE, but will happen.
NOT HELD:
Choose this IF you call at the scheduled time and the person DOES NOT ANSWER WHEN YOU CALL, and then you leave a message and call back just a few minutes later but
they still DO NOT ANSWER WHEN YOU CALL,
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
CARD PROVIDED FOR PAYDAY:
Choose this IF during the Initial Call, you get to a point where the person indicates that they WON'T GET PAID UNTIL X-DAY, and THEY PROVIDE the card and give us a date to run it.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, Jeannie will receive a NOTIFICATION email to follow up on this.
This is NOT IMMEDIATE, but will happen.
COMPLETED DID NOT BOOK FOLLOW UP:
Choose this IF during the Initial Call, a person indicates they want to go forward BUT they CANNOT PAY THE HOLDING FEE RIGHT NOW during the call
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
(This will put them into an automation that sends a link so they can pay the Holding Fee online.)
COMPLETED DID NOT BOOK:
Choose this IF during the Initial Call, the person
DOES NOT WANT TO GO FORWARD with a Session
then under OPT OUT POINT (DUD RATING), choose the appropriate reason for WHY they do not want to move forward
Add a note to this effect to the VARIANT PROCESS NOTES field
Choose NEXT
Check the CAPTCHA "I'm not a robot" checkbox button.
Click on SUBMIT.
(This will cancel anything with this client and they will EXIT the process.)
COMPLETED COMMITTED:
BOOKER can use this during the INITIAL CALL but ONLY for WITH LOVE SESSION:
Choose this during the Initial Call, IF THE CLIENT CHOOSES THE "STANDARD WITH LOVE" SESSION,
and they PAY
and they SIGN
and they CHOOSE PORTRAIT AND ORDERING DATES,
and so a Planning Call is NOT NEEDED.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
Add any notes to the VARIANT PROCESS NOTES field
Choose NEXT
Check the CAPTCHA "I'm not a robot" checkbox button.
Click on SUBMIT
USE THESE ONLY DURING THE PLANNING CALL, or DURING A FULL INITIAL CALL MINDY HAS WITH A CLIENT COMING FROM GOOGLE, etc.:
PLANNING CALL CANCELLED BEFORE DATE:
Choose this IF a person scheduled an Planning Call and then CANCELS it before the scheduled date of the call, saying they DO NOT WANT TO MOVE FORWARD, choose this
and then under OPT OUT POINT (DUD RATING), choose the appropriate reason IF THEY GAVE A REASON for cancelling call
then add any VARIANT PROCESS NOTES
then choose NEXT
check the CAPTCHA box and hit SUBMIT.
PLANNING CALL SCHEDULED NOT COMPLETED:
Choose this IF during the Planning Call, the person can't continue the call due to an interruption, etc., or the phone call drops due to cell service issues, but they DO WANT to continue the call later.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
NOTE: You ONLY HAVE TO DO THIS "PLANNING CALL SCHEDULED NOT COMPLETED" CHOICE if you have ADDED INFORMTATION TO THE FORM THAT YOU DON'T WANT TO LOSE! Otherwise, you can just close the form, and then go to Airtable and change Planning Call Status to Ask to Reschedule.
PLANNING CALL PAUSED TO RESUME LATER
Choose this IF during the Planning Call, the call has to be paused for some reason but will be continued later,
BUT you DO NOT want them to get any emails/texts, etc., about rescheduling for some reason, such as you already set a date for the call to resume
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will NOT be sent emails/texts asking them to reschedule.
PAUSED CALL DROPPED:
Choose this IF during the Planning Call, the call drops, such as the call is disconnected due to cell service, etc., not deliberately dropped, you cannot get the person back on the line, so the call will continue at a later time
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
PAUSED FOR A DECISION:
IN GENERAL, USE THIS ONE IF THE PLANNING CALL HAS TO BE PAUSED TO BE PICKED UP LATER AND YOU WANT TO TRIGGER A MORE GENERIC "PLEASE SCHEDULE A NEW CALL" EMAIL.
Choose this IF during the Planning Call, the call has to be paused for some reason but will be continued later, then do this:
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
PAUSED BEFORE PRICING GIVEN:
Choose this IF during the Initial Call and the call has to be paused for some reason but will be continued later, if you have TALKED ABOUT EVERYTHING ELSE BUT HAVEN'T TALKED ABOUT PRICING yet
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
PAUSED BEFORE SCHEDULING WAS COMPLETED:
Choose this IF during the Planning Call and the call has to be paused for some reason but will be continued later, if you have TALKED ABOUT EVERYTHING ELSE BUT HAVEN'T TALKED ABOUT SCHEDULING yet
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
PAUSED BEFORE PAYMENT WAS RECEIVED:
Choose this IF during the Planning Call and the call has to be paused for some reason but will be continued later, if you have TALKED ABOUT EVERYTHING ELSE BUT HAVEN'T TALKED ABOUT OR TAKEN PAYMENT yet
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
then add any VARIANT PROCESS NOTES
and then do a SAVE AND CONTINUE on the form.
Once the Contact is processed and goes into the AC Automation, person will be sent emails/texts asking them to schedule a call.
This is NOT IMMEDIATE, but will happen.
COMPLETED DID NOT BOOK:
This can be used during the PLANNING CALL or DURING A FULL INITIAL CALL MINDY HAS WITH A CLIENT COMING FROM GOOGLE, etc.
Choose this IF during the Planning Call, the person decides they
DO NOT WANT TO GO FORWARD with a Session
then under OPT OUT POINT (DUD RATING), choose the appropriate reason for WHY they do not want to move forward
Add a note to this effect to the VARIANT PROCESS NOTES field
Choose NEXT
Check the CAPTCHA "I'm not a robot" checkbox button.
Click on SUBMIT.
(This will cancel anything with this client and they will EXIT the process.)
COMPLETED COMMITTED:
This can be used during the PLANNING CALL or DURING A FULL INITIAL CALL MINDY HAS WITH A CLIENT COMING FROM GOOGLE, etc.
IF FEE has been PAID,
Agreement has been SIGNED,
DATES have been chosen including PORTRAIT, ORDERING and DESIGN Session.
then under OPT OUT POINT (DUD RATING), choose CLIENT OPTED IN
Add a note to this effect to the VARIANT PROCESS NOTES field
Choose NEXT
Check the CAPTCHA "I'm not a robot" checkbox button.
Click on SUBMIT
(Be sure to add NOTES for DUDS to the DUD RATING FORM)